Welcome to the official Trustpilot x Novelship page. We appreciate your reviews of our products and services - let us know how we can do better. How It Works? We strive to be the Marketplace of Current CultureOur mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.Novelship Is LegitNovelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.Learn more about our authentication process here.The Power's In Your HandBuying on NovelshipWith over 500,000 verified items, you can Buy Now or Make an Offer with confidence. Shop seamlessly and elevate your style with Novelship!SHOP NOW!Selling on NovelshipNovelship makes selling easy and secure for sneakerheads and collectors. List your 100% authentic items, set your price, and connect with thousands of buyers across the world. With streamlined verification and fast payouts, selling on Novelship is as seamless as buying.
Most reviewers were unhappy with their experience overall. Customers frequently complained about delayed deliveries, extended waiting times, and orders failing to arrive on schedule. Many buyers also expressed frustration regarding unhelpful support teams, difficulties cancelling orders, and very long delays in receiving refunds. Additionally, numerous people claimed that the items received had quality issues or arrived damaged.
Some reviewers were happy with the fast delivery and authentic products they received. A few consumers additionally mentioned that prices were great and customer support was very helpful. Other buyers appreciated that items arrived in good condition after overseas shipping.
good authentication process but too long on the payout time
Novelship 回复2021-08-05
Hi There,
Thanks for sharing your experience with us.
We're very sorry to hear that you are not satisfied with our payout process. You might want to take advantage of our Special Early Payouts. Please head over to this article from our FAQ --> https://support.novelship.com/hc/en-us/articles/900001696886-Payout-Request.
Thank you for choosing Novelship and for your continued support.Will strive to do better and we look forward to serving you for many years to come!
Regards,
Novelship Crew
Novelship is overall good and well. But delivery partner needs to be improved.
Novelship 回复2021-07-30
Hi there,
We apologize that our service did not satisfy your expectations.
Your review means a lot to us.Rest assured that we will strive to do better. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come!
Regards,
Novelship Crew
Bought two jordan from this site. It’s legit good price but both time the shoe came with some sort of factory flaw not major. Maybe I was just unlucky.
Novelship 回复2021-07-30
Hi There,
We're sorry to hear that your experience did not match your expectation.
As with products sold at retail stores, some products are deemed "Deadstock" and will pass through our inspection despite having minor stitching or other manufacturing flaws, which are uncontrollable.
Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come!
Regards,
Novelship Crew
the box came to me dent maybe because…you guys didnt put extra protection such as bubble wrap
the box came to me dent maybe because of the shipping, but I hope you guys add bubble wrap to prevent such a situation. thank you
Novelship 回复2021-07-28
Hi Azlan,
We're sorry to hear this.
We assure you that the product is packed properly before handling over to the courier for delivery. We take pride in delivering your orders across the globe every day, partnering with reliable couriers to ensure their safety.
However, even with the best possible shipping practices in place, sometimes the unexpected does happen.
Our support team is working around the clock to answer every inquiry received as quickly as possible. They’re here to help!
Please reach out to [email protected] so that our team can take a closer look at your order details and we can further assist you.
Regards,
Novelship Crew
Long delivery from seller and when arrive there is some dust on the tee
Novelship 回复2021-07-27
Hi there,
We apologize that our service did not satisfy your expectations.
I've checked and I can see that we are able to fulfill your order within our fulfillment period. Regarding the dust, Our support team is working around the clock to answer every inquiry received as quickly as possible. They’re here to help! Please reach out to [email protected] so that our team can take a closer look at your order details and we can further assist you.
Your feedback helps us get better and rest assured that this will shared to the team for future improvement. We’ll strive to do better and offer you a best service in the future.
Regards,
Novelship Crew
Offers good service and prices that are more affordable than other websites but takes a long time for delivery despite paying extra because of covid. Will there be an android app coming put in the future? That would make it much more convenient for android users to shop and view order statuses
Novelship 回复2021-07-27
Hi there,
Thank you for providing us this feedback.
We sincerely apologize for the inconvenience this has caused and we appreciate your understanding in the matter. We know that delay has prevented you from getting your order faster, and that we have fallen short of your expectations.
Do note that these delays are the result of our authentication centers using operational precautions to prevent the spread of COVID-19 and protect our team members. We’re working as quickly and efficiently as possible to process your purchase.
Additionally, we are currently working on our app for android and hopefully it will be release soon. You may check our announcement page here to keep you updated--> https://support.novelship.com/hc/en-us/categories/900000137283-Announcements
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
Regards,
Novelship Crew
Recently I bought a few sneakers and quite satisfied. But I’m still using StockX and other site because of big price difference between selling and buying. It’s still a bit tough for 1st choice.
Secondary, please add function to filter prices by size. It’s more convenient for buyer. Also want to request to show all sales record like StockX. It’s for market predictions.
Thank you.
Novelship 回复2021-07-27
Hi there,
We apologize that our service did not satisfy your expectations.
We've taken your feedback, and the feedback of other reviewers, to heart. Rest assured that this will be shared to the team for future improvement. We’ll strive to do better.
Regards,
Novelship Crew
the service is good, just the timing from purchase to delivery and reach the buyer could have been shorten, a lot.
another issue is the 10% discount. maybe you can change it to once per account, rather than for the first purchase.
while I was purchasing two items using two separate webpages at the same time, I missed out on the 10% discount as I checked out the second page first.
i felt that was a little not sincere while giving out the welcome discount, per se.
Novelship 回复2021-07-27
Hi Trader,
We're so sorry we let you down. We know that delays have prevented you from getting your order on time, and that we have fallen short of your expectations.
Rest assured that we are doing our best to process every transaction as efficient as we can despite the high volume of transactions and current pandemic situation.
Please note that the welcome code discount is only applicable for first time purchase and we do not allow users with multiple accounts.
Nevertheless, we appreciate your feedback and we will strive to do better.
Regards,
Novelship Crew
There wasn’t any Authenticator tag on which they claimed they will input to authenticate all the shoes, the delivery of the item was too long and it took awhile for me to receive it. There wasn’t any indication that the item wasn’t in Singapore, I was make known after contacting their customer service twice.
Novelship 回复2021-07-20
Hi There,
We apologize that our service did not satisfy your expectations.
We would like to inform you that our supply line for the authentication is interrupted due to current pandemic situation. Thus, we used a temporary authentication tag with QR Code.
Please note that we are an international market place that connects buyers and sellers. Having said that, we have processing centers outside Singapore as well. We would like to give you an assurance that the quality checking/authentication process in our overseas office is streamlined to be at the same standard in our processing center in Singapore.
We would also like to assure you that the product is determined to be 100% authentic.
Additionally, due to the current pandemic situation and restrictions imposed, there is a delay with our overall processing. We hope for your understanding on this matter.
We apologize again for the inconvenience caused. We’ll strive to do better and offer you a best service in the future.
Regards,
Novelship Crew
I think the service in novelship should be improved again. Authentication is not fast & disbursement of funds must also be done faster.
Novelship 回复2021-07-19
Hi there,
We apologize that our service did not satisfy your expectations. Please note that due to current pandemic situation and restrictions imposed, our overall processing is affected. Thus, there will be a delay. We hope for your understanding on this matter.
Regarding the payout, you might want to take advantage our early payout. You can check the details here --> https://support.novelship.com/hc/en-us/articles/900001696886-Payout-Request
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
Regards,
Novelship Crew
Easy payments and tracking shipping was delivered on time to the set date. Only issue was authentication tag QR wasn’t reading.
Novelship 回复2021-07-18
Hi There,
Thanks for sharing your experience with us.
Regarding the authentication tag, we would like to inform you that our supply line is interrupted due to current pandemic situation. Thus, we used a temporary authentication tag with QR Code.
We would also like to assure you that the product is determined to be 100% authentic. We will strive to do better.
Regards,
Novelship Crew
Happy with the kicks in general, price was pretty good!! Reason for average score is due to having to wait over 3 weeks for them to be delivered, I guess COVID played it’s part in that, but when they arrived there was a noticeable scratch on the back of the right shoe which removed some of the black and also a scuff on the outer side of the same shoe🤦🏻♂️🤦🏻♂️I know it’s only a small thing but as a sneaker head these thongs make a difference from a “new” and “used” shoe!! Little disappointed as I say was happy with $ but product was less than perfect 😬😬
Novelship 回复2021-07-16
Hi there,
We're so sorry we let you down. We know that delays due to the current pandemic situation have prevented you from getting your order on time, and that we have fallen short of your expectations.
Rest assured that we are doing our best to process every transaction as efficient as we can despite the situation.
Additionally, as with products sold at retail stores, some products are deemed "Deadstock" and will pass through our inspection despite having minor stitching or other manufacturing flaws, which are uncontrollable.
Your feedback helps us get better and rest assured that this will shared to the team for future improvement. We’ll strive to do better and offer you a best service in the future.
Regards,
Novelship Crew
The shoes that I receive has a squishy sound on one shoe.
Novelship 回复2021-07-12
Hey there,
We're sorry to hear this!
Our support team is working around the clock to answer every inquiry received as quickly as possible. They’re here to help! Please reach out to [email protected] so that our team can take a closer look at your order details and we can further assist you.
Regards,
Novelship Crew
I did not expect to have to pay tax on the shoe that I bought. I am in Malaysia and I have bought shoes from other international site without having to pay tax.
Novelship 回复2021-07-12
Hi there.
We're very sorry if our service did not satisfy your expectation.
Delivery fees vary based on the product size and weight. Some items that are larger and/or heavier may have a higher delivery cost displayed. We ship and deliver internationally with DHL, and other freight providers depending on your location. As a buyer, you agree to pay any and all local, state, federal, or international taxes (including sales taxes) that may be due with respect to your purchase transaction.
Duties and taxes payable upon product arrival are calculated based on your delivery address, and enforced by the local jurisdiction.
Additionally, we will be declaring the product at the lower end of either the retail or offer/purchase price. I am afraid we are not able to declare the product at a lower price than that.
Regards,
Novelship Crew
Hi there,
Thank your review.
Despite the star rating you provided to us, we are happy to know that you had good experience with us.
Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come!
Regards,
Novelship Crew
Hey Kenneth,
Thank you for providing us this feedback.
We sincerely apologize for the inconvenience this has caused and we appreciate your understanding in the matter. We know that the delay has prevented you from getting your order on time and that we have fallen short of your expectations.
We understand that with the current covid restriction, it is affecting your experience on the platform and we would like to assure you that we are working we are working efficiently to fulfill every transaction.
Regards,
Novelship Crew
I received used item defect made by seller or during verifiy
I received used item or during authentic verification novelship has broke my item into peace.
Novelship 回复2021-07-06
Hi there,
We're sorry to hear about this.
Our support team is working around the clock to answer every inquiry received as quickly as possible. They’re here to help!
Please reach out to [email protected] so that our team can take a closer look at your order details and we can further assist you.
Thanks!
Regards,
Novelship Crew
Hi Wai Ming,
We're very sorry to hear that you are not satisfied with our payout process. You might want to take advantage of our Special Early Payouts. Please head over to this article from our FAQ --> https://support.novelship.com/hc/en-us/articles/900001696886-Payout-Request.
I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We hope to offer you better services in the future.
Regards,
Novelship Crew
Delay time have to wait very long. No information until I have to ask. Very upset
Novelship 回复2021-07-06
Hi there,
We're so sorry we let you down. We know that delays because of the quality failure of the original product have prevented you from getting your order on time, and that we have fallen short of your expectations.
Rest assured that we are doing our best to process every transaction as efficient as we can despite the current covid situation.
Your feedback helps us get better and rest assured that this will shared to the team for future improvement. We’ll strive to do better and offer you a best service in the future.
Regards,
Novelship Crew
Although I received the shoes with minor problems That the team showed me with pics
There were parts of the shoe that weren’t shown that had been damaged which was a let down
Novelship 回复2021-06-28
Hi there,
Thank you for your feedback.
I've checked with the team and can confirm that you have accepted the product despite the QC Failure. Regarding with the other damaged on the product, Our support team is working around the clock to answer every inquiry received as quickly as possible. They’re here to help! Please note you need to reach out to us within 48 hours after it was delivered so that we can further investigate.
I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you.
Regards,
Novelship Crew
