Welcome to the official Trustpilot x Novelship page. We appreciate your reviews of our products and services - let us know how we can do better. How It Works? We strive to be the Marketplace of Current CultureOur mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.Novelship Is LegitNovelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.Learn more about our authentication process here.The Power's In Your HandBuying on NovelshipWith over 500,000 verified items, you can Buy Now or Make an Offer with confidence. Shop seamlessly and elevate your style with Novelship!SHOP NOW!Selling on NovelshipNovelship makes selling easy and secure for sneakerheads and collectors. List your 100% authentic items, set your price, and connect with thousands of buyers across the world. With streamlined verification and fast payouts, selling on Novelship is as seamless as buying.
以上内容由商家自行提供，未经平台核实。Novelship（novelship.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 866 条用户评价，属于爱好与工艺品分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 60% 的差评；评价主要围绕客户服务、退款。数据最后更新于 2026-10-24。
Most reviewers were unhappy with their experience overall. Customers frequently complained about delayed deliveries, extended waiting times, and orders failing to arrive on schedule. Many buyers also expressed frustration regarding unhelpful support teams, difficulties cancelling orders, and very long delays in receiving refunds. Additionally, numerous people claimed that the items received had quality issues or arrived damaged. Some reviewers were happy with the fast delivery and authentic products they received. A few consumers additionally mentioned that prices were great and customer support was very helpful. Other buyers appreciated that items arrived in good condition after overseas shipping.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Hi there, We're so sorry we let you down. We know that delays have prevented you from getting your order on time, and that we have fallen short of your expectations. Rest assured that we are doing our best to process every transaction as efficient as we can despite the current covid situation. Your feedback helps us get better. We’ll strive to do better. Regards, Novelship Crew
Very long timing to deliver. Tedious follow up with customer service. Would not recommend.
Hi Martin, Thank you for sharing your review. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company, and we'd like the opportunity to resolve your concerns and earn your continued trust. We are truly sorry for the inconvenience and hope to offer you better services in the future. Regards, Novelship Crew
Nothing against novelship or the customer service handling me just the lack of feedback and countless email need to send to check quite troublesome. Appreciate the follow up with customer facing waiting time for the item purchase.
Hi Fikri, Thank you for sharing your review. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company, and we'd like the opportunity to resolve your concerns and earn your continued trust. We are truly sorry for the inconvenience and hope to offer you better services in the future. Regards, Novelship Crew
Hi there, We apologize that our service did not satisfy your expectations. I've checked your concern with our support team. Do note that we partner with DHL the most reliable shipping services in the world to provide you with a reliable and efficient delivery service. As explained, delivery fees cover the expense of getting your item from us to you. These costs will be included in the price breakdown at the time you place your offer or make your purchase. We ship and deliver internationally with DHL, and other freight providers depending on your location. As a buyer, you agree to pay any and all local, state, federal, or international taxes (including sales taxes) that may be due with respect to your purchase transaction. Upon completion of your purchase, duties, taxes and fees acceptance has been presented as well. We are truly sorry for the inconvenience and hope to offer you better services in the future. Regards, Novelship Crew
Good customer support but just took far too long till my item arrived
Hi There, We sincerely apologize for the inconvenience and complication with order and we appreciate your understanding in the matter. We know that product failure with the first seller has prevented you from getting your order earlier than expected, and that we have fallen short of your expectations. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We are truly sorry for the inconvenience and hope to offer you better services in the future. Regards, Novelship Crew
I’ve been using Novelship for almost a year now and i like that they’re located locally (Singapore) as delivery is really fast be it sending or receiving - something that i won’t experience with other sneakers marketplace based in USA. I’ve never had any problems receiving my payouts from sales of sneakers, clothings and collectibles on time, sometimes even before they send me to inform that “it’s payday”. However, I have yet to receive my latest payout request. They insisted that the payout transfer has been done and asked me to wait patiently which I did but I did not receive anything from Novelship as of today. I am sure my account number was entered correctly since I’ve received my previous payouts successfully. I contacted Novelship and they said they would check with the finance team but have yet to get back. Per their website, it says the following: “If you are the payout beneficiary, please: Contact the bank and find out if the money can still be delivered, or Whether the bank will send it back to Novelship” I went ahead and contact my bank and they said Novelship should be the one contacting the bank as they are the sender. As the intended beneficiary, I’m not able to do anything as I’m not involved in this “transaction between Novelship and wrong beneficiary”. It is very frustrating that the only way you can contact them is via email and maybe Facebook messenger and you do not get replies instantly. I mean you do get a fast reply but only with an automated reply and said they’ll check and get back soon. Being able to call them would be a better option for such urgent request where funds transferred wrongly by Novelship due to Novelship’s negligence can be mitigated immediately. Funds can be “stolen” by the wrong beneficiary as the matter drag longer. Please look into this. I also feel that maybe Novelship should look into letting customers use sales payouts / funds in the account to purchase within the website itself so we don’t have to keep withdrawing the funds to use them for future purchases, if any. I’ve decided to write a review as customer service should really be improved in Novelship. From what I know / experience, it appears that customer service is run by 1 main person. I appreciate that Novelship has a wide range of products and is slowly gaining popularity amongst sneakers enthusiasts. However, there are some things that need to be improved to match up / be even better than other marketplaces. Having an app would allow customers have ease of use as well - sometimes we get logged out and we have to log in again on the website. Thank you.
Hi Victoria, First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We know that complications with your payout has prevented you from getting your payout on time, and that we have fallen short of your expectations. Rest assured that we will take care of the payout issue on top priority for you. I've checked with our support team and they are taking the necessary action to look into this issue and hope to resolve it promptly and accurately. We've taken your feedback, and the feedback of other reviewers, to heart. We’ll strive to do better Regards, Novelship Crew
I was very happy with this new found platform initially, until I received a bad/sub par condition pair of shoes (very obvious/deep DENTS found in BOTH sides of my supposed 'Brand New' shoes). Very disappointing. Reached out to Customer Service for explanation however it was like talking to a Bot. It was swift in acknowledging my feedback submission, however he/she didn't take into my consideration what I've already told in my email earlier. but asked for Pictures that I've already sent. And few days later, gave me a reply I could already find on the web.. Double BAD experience and disappointment. I gave it a CHANCE to Redeem itself but to no avail..
Hey Doreen, We're sorry to hear this! During the verification process we are looking for 2 things. 1) Is the item authentic? 2) Would the item be within our acceptable range. To be clear, we do allow shoe to have minor dents/crease as this can and often does occur at retail locations. However, we do not allow severe dents that is signs of mishandling/Use by the seller. We appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Regards, Novelship Crew
The lack of communication and the delay processing once the sneakers were received at your warehouse was poor
Hi there, We're sorry to hear this! Our support team is here to help and can be reached via live chat or [email protected]. Our team is working to answer all inquiries in the same order that they were received, and will follow up as quickly as possible. I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Regards, Novelship Crew
Pay out was already taking so long then got delayed on the day itself for no reason. Had to email and ask for it to be sent on the original date.
Hi Cornelius, We appreciate your feedback. However, I've checked with our finance team and I can see that your payout was processed on time as indicated on the payout email confirmation. Do note that once processed, it will reflect in your account within 3 to 5 working days depending on financial institutions processing time. You may check more details here --> https://support.novelship.com/hc/en-us/articles/900001696886-Payout-Request. You might also wanted to take advantage of our faster payout options. I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Regards, Novelship Crew
Stockx getting cheaper Novelship still wants to keep "covid" charge
Hi there, We apologize that our service did not satisfy your expectations. Please note that the emergency surcharge is temporary and added by the courier service due to the ongoing COVID-19 crisis worldwide. We hope for your understanding on this matter. Regards, Novelship
I hope next time your service check the items situation probably. I find defects when unboxed...
Hi there, We're sorry to hear this! Our support team is here to help and can be reached via live chat or [email protected]. Our team is working to answer all inquiries in the same order that they were received, and will follow up as quickly as possible. I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Regards, Novelship Crew
This is my first purchase from this site. Purchased a Supreme cap. Paid top dollar and expected better packaging then just some bubble wrap in a DHL satchel. You would expect at least a small box of some sort to at least protect the cap from any creases or being squashed. Have purchased similar products on eBay and their packaging was at least done with common sense. Was extremely disappointed and I would not recommend purchasing caps from Novelship.
Hi Clint, Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We know that the product packaging has prevented you from getting your purchase in a perfect condition, and that we have fallen short of your expectations. We are truly sorry for the inconvenience and hope to offer you better services in the future. Regards, Novelship Crew
Update is the most important thing with a middle man platform without any update customer will have to wait for nothing, couldve been better if the initiative is on their side but no you have to ask them over and over again. Felt bad wide range of items hope it will be better soon.
Hi there, First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. Regards, Novelship crew
Shoes came in on time but there were minor defects on the toe box. I guess it's still authentic so the authentication process went through but I'm not very satisfied with the quality of the shoes
Hi there, We're very sorry to hear that you are not satisfied with your purchase. We know it can be disappointing when the item you receive isn't exactly what you expected. Do note that we have a sneaker box requirement and minor defects that are within our allowable range will pass our quality check. You may check our Sneaker Box Requirement here for reference --> https://support.novelship.com/hc/en-us/articles/900002344603-Product-Quality-Sneaker-Box-requirement I would like to take this opportunity to also assure you that the sneaker is 100% authentic and brand new in store bought condition. Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better Regards, Novelship Crew
Average if not below average service.
Hi There, We apologize that our service did not satisfy your expectations. We would appreciate it if you could give us more context about your feedback for future improvement. Our support team is working around the clock to answer every inquiry received as quickly as possible. They’re here to help! You can reach out to our support team at [email protected] so that we can assist you further. Regards, Novelship Crew
Overall Novelship customer service was excellent. However i could not provide 5 star for overall experience as my experience was bad. First the seller did not response my bid. Next the second seller did ship my item but the deliver was pending for quite some time. But novelship’s legit check, reshipping to me was efficient and quick.
Hi there, Thank you for providing us this feedback. We sincerely apologize for the inconvenience this has caused and we appreciate your understanding in the matter. We know that the failure of the first product and delay has prevented you from getting your order earlier than expected, and that we have fallen short of your expectations. We're sorry that your experience did not match your expectation. We’ll strive to do better. Regards, Novelship Crew
Hi There, We would like to thank you for sharing this great review about us! We are thrilled that you enjoyed your experience. Your review means a lot to us. We will make sure to share this with our support team to let them know to keep up the amazing work. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
Legit shoe, but horrible sneaker/box quality control. Feedback to customer support, and was shown the "acceptable shoebox condition". What is acceptable to Novelship is clearly not for the same for a collector, outrightly mishandled the sneaker/box or accepted inferior standards from the seller to make profit. Other sneakers webpage clearly uphold a higher integrity than Novelship, and I am not short of options.
Hi there, We're sorry to hear this! During the verification process we are looking for 2 things. 1) Is the item authentic? 2) Would the item be within the acceptable range? To be clear, the product quality guide provided in our website doesn't mean that it can fully cover the the details of the allowable or not allowable items during the checks. We can only give a range for the expectations that we are looking for when authenticating an item. Everything else will be case to case basis. Additionally, as with products sold at retail stores, some products are deemed "Deadstock" and will pass through our inspection despite having minor stitching or other manufacturing flaws, which are uncontrollable. We would also like to assure you that the product is determined to be 100% authentic. Regards, Novelship Crew
as a buyer i dont like pay extra like custom taxes, thats make buy from novelship not worth it, please do like stockx policy now proce include taxes
Hi there, Thank you for letting us know know about this. Your feedback helps us get better. Currently, delivery fees cover the expense of getting your item from us to you. These costs will be included in the price breakdown at the time you place your offer or make your purchase. As a buyer, you agree to pay any and all local, state, federal, or international taxes (including sales taxes) that may be due with respect to your purchase transaction. We've taken your feedback, and the feedback of other reviewers. Rest assured that this will be shared to the team for future improvement. Regards, Novelship Crew
I have noticed a few people have had the same experience as me I purchased my order on the 25th of April and it is now May the 6th and the only update I have had is the seller has shipped for authentication.. There is still a couple steps before I receive my order and it has been more then 10 days.. I'm hesitant at giving a bad rating as I just want my shoes or an explanation as to why it's taking so long... First time buyer on this site also..
Hi there, Thanks for your feedback. Please note that for purchases via the platform, in general we try to keep fulfillment delivery between 6 - 10 working days from the transaction date. This does not include holidays or festive seasons where delivery may be delayed due to surge in orders. Do note that with the ongoing COVID pandemic, there may be delays in overall processing time. Our goal is to complete sales within our standard timeframes. However, shipping times are dependent on the capabilities of our shipping partners as well as any government’s recommendations or regulations towards social distancing. Warehousing operations are dependent on the local regulatory requirements. We are an international marketplace, and it is possible that delays in Asia, Australia, or North America could impact shipping, processing and delivery times, for example. We seek your kind understanding during this global pandemic. I've checked with our support team and confirmed that your order is from an overseas seller and just arrived at our processing center today. They have sent you an update as well. Regards, Novelship Crew
共 866 条符合条件的评价
