Oak & Luna

We are incredibly happy to hear about your wonderful experience with us! It truly brightens our day to know that our customer service and the quality of our work exceeded your expectations, especially with the engraving of your necklace. We greatly appreciate your kind words and positive feedback. The Oak & Luna Team

We are so happy to hear you love the quality of our pieces! We look forward to your future orders. The Oak & Luna Team

Hi Amanda, Thank you so much for taking the time to share your feedback with us. I'm truly sorry to hear that your experience wasn't quite what you were hoping for. While I'm glad your Initial Lock Necklace turned out as you expected in terms of style, I completely understand how disappointing it must have been to realize the heart symbol wasn't included due to the order selection. I'm also sorry to hear that the Compass Necklace felt more delicate than you expected for your husband. Please don't worry—I have already reached out to you via email to personally follow up on both of these concerns. Rest assured that your case is being treated as a priority, and I'll do everything I can to find the best possible solution for you. I look forward to hearing from you soon and helping make this right. Sincerely, Kyrene

We're so glad to hear we exceeded your expectations with the quality and prompt delivery! Thank you for your kind words. The Oak & Luna Team

We're so happy you loved your first necklace and had a great experience! We look forward to your next order! The Oak & Luna Team

We're so happy to hear you're pleased with the product's quality and our quick response to your shipping inquiry. We appreciate your positive feedback and look forward to your next order! The Oak & Luna Team

We are so happy to hear you love our jewelry and that our customer service team provided such a positive experience! Thank you for your wonderful feedback. The Oak & Luna Team

Hi Brendan, Thank you for taking the time to share your feedback with us. I'm truly sorry that your order wasn't delivered by the promised delivery date, especially knowing it was meant to be a gift for your wife. That's certainly not the experience we wanted you to have, and I completely understand how disappointing this must have been. I want you to know that I'm personally looking into this for you. I've already sent you a follow-up email regarding your order, and please rest assured that we're treating this as a priority and working to resolve it as quickly as possible. Thank you for giving us the opportunity to make this right. If you have any questions or if there's anything else I can help you with in the meantime, please don't hesitate to reply. I'm here to help and will continue to assist you until this is resolved. Sincerely, Kyrene

We appreciate your feedback. We are always working to expand our options. The Oak & Luna Team

We are so happy to hear your son-in-law loved his personalized bracelet! We appreciate your wonderful feedback and look forward to helping you again. The Oak & Luna Team

We are so happy to hear how much you love your necklace and that our team could provide such excellent service. We truly appreciate your kind words and look forward to your next purchase! The Oak & Luna Team

Hi Benjamin, Thank you so much for sharing your experience with us. I’m truly sorry to hear that the chain broke multiple times and for all the trouble this has caused, especially after you had already taken the time and spent extra money trying to have it repaired locally. I completely understand how disappointing this must have been, especially since this was a meaningful Mother’s Day gift for your wife. I would like to gently share that all our items are covered under a 2-year warranty from the estimated delivery date, and we’re always happy to help with eligible issues within that period. To make sure the warranty stays valid and that the jewelry is repaired or replaced properly, any warranty-related repair or replacement does need to be handled directly through us rather than through a local jeweler, as outside repairs may affect the warranty coverage. Warranty claims are also reviewed based on the date the customer reaches out to us, so I do want to make sure we look into this carefully and give you the clearest possible assistance. I’ve reached out to you by email so we can review everything more thoroughly and personally guide you through the best available solution. I really appreciate you bringing this to our attention, and I’ll be here to help further once we hear back from you. Sincerely, Kyrene

We are so glad you enjoyed creating a personalized piece! It warms our hearts to hear about his reaction. Thank you for your kind words! The Oak & Luna Team

Dear Mary, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience, especially as this necklace was created as a special gift for your granddaughter's 16th birthday. We always want our customers to be happy with both their purchase and the service they receive, so it's disappointing to hear that this wasn't your experience. We understand how upsetting it must have been for the necklace to break on its first wear, and we regret the frustration caused during your communication with our team. Your feedback is important to us, and we'd like the opportunity to look into this further. I will be reaching out to you via email shortly so we can discuss the situation in more detail and work towards a resolution. Sincerely, Sian

We're so glad to hear that your experience with our customer service was great and that everything arrived early and in perfect condition! We truly appreciate your recommendation. The Oak & Luna Team