Ode à la Rose is a one-of-a-kind florist that provides flower delivery with a French touch. Our flower bouquets are made with only the freshest flowers and we offer same day delivery in New York City, Chicago, Los Angeles, Austin, Miami, and Washington DC. We also offer next day delivery nationwide.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning flower arrangements, noting that products look exactly as pictured on the website and arrive remarkably fresh. People also deeply appreciate the prompt and reliable delivery service, alongside incredibly helpful features like receiving a preview photo of the actual arrangement before dispatch.
Some reviewers were not happy with occasional delivery delays or situations where orders failed to arrive on the scheduled date. Additionally, a few customers noted receiving wilted flowers or specific arrangements that did not look as vibrant and robust as advertised online.
The flowers were beautiful. The recipient was overjoyed. The staff I spoke with was helpful and pleasant. The flowers were delivered a lot earlier than expected, which was awesome. If I could give these guys 10 stars out of five, I would.
Hi Jessica,
We’re very sorry to hear that the flowers arrived wilted, especially for such an important announcement. A member of our team will reach out directly to address the flower quality.
Regarding the vase, the product page states above the vase options that the vase shown in the product photo is not included and that a vase must be selected separately. The available vases are presented as optional add-ons rather than upgrades. We understand that this was not how you interpreted the page, and we’re sorry for the disappointment surrounding the delivery
Hi Dan,
We’re sorry this situation caused confusion. We reviewed the order and confirmed that the card was printed exactly as the gift message was submitted at checkout. The message ended with “I love you!!!!” but did not include your name or a signature.
Our gift-message page includes a reminder to sign the card. Since we cannot assume the identity of the sender or add a name that was not provided, the card was delivered exactly as entered. While we understand that the resulting confusion was uncomfortable, there was no omission during the preparation of the order.
We’re very sorry to hear this. The bouquet should not have arrived compressed, and a 25-stem arrangement should contain the full number of stems ordered. We understand why this was disappointing. Please contact our customer service team with your order details and photos so we can review what happened and make this right.