Ode à la Rose

We're sorry to hear you were disappointed with your experience, Lynn. We reviewed the photos you shared and responded to each of the emails we received. Since your messages were sent as separate email threads, it seems our replies may not have been visible to you, and we're sorry for any frustration that caused. After reviewing the photos, we confirmed that the arrangement included the flowers and items ordered, although we understand it did not meet your expectations. We appreciate your feedback and are sorry we weren't able to reach a resolution that left you satisfied.

We’re sorry for the disappointment and confusion. The Helios is a 20-stem bouquet made with 10 sunflower stems and 10 stems of greenery, rather than 20 sunflowers. Since you mentioned receiving only nine sunflower stems, someone from our team will reach out directly to review the recipient’s photo and make sure the bouquet was assembled correctly.

Hi Lena, we’re very sorry to hear that the vase arrived broken. We had no idea there was an issue and would have been happy to help right away had we heard from you. We’ll be reaching out directly to make this right.

We’re sorry to hear you were disappointed with your experience. After reviewing the order, our records show that the delivery was completed on the scheduled delivery date to the building’s mailroom/front desk. Since this was a large residential building, it’s possible there was a delay between the package being accepted by the building and it reaching the recipient, which may have made it seem like the flowers arrived the following day. That said, we’re sorry to hear the arrangement did not meet your expectations once received. We always want our flowers to arrive looking fresh and gift-ready. Please reach out to us at [email protected] with your order number so our team can review the details and assist further.