Okuracookware

Hi Benji, We’re very sorry that the pan you received did not match what you expected from the product description and images. We understand why the lack of visible branding and the difference in finish caused you to question the product’s authenticity and quality. We also regret that your previous communication with our support team left you feeling that your return request was being dismissed. Please respond to our Trustpilot information request with your order number and photos of the pan, packaging, and shipping label. We will compare the received item with your original order and review the available return or replacement options. We sincerely apologize for the disappointment and would appreciate the opportunity to investigate this properly and provide a fair solution. Kind regards, Elma Okura Cookware Customer Service Team

Hi Trish, We are deeply sorry to hear that the glass lid shattered while you were cooking. We understand how alarming and dangerous this must have been, especially with glass spreading through your kitchen and ruining your meal. Please stop using the affected lid and keep any photos of the damage. We also regret that, after so many emails, the resolution offered did not adequately address your concerns. Please reply to our Trustpilot information request with your order number and contact details so we can urgently review the case, including the previous $26.09 credit, and work toward a more appropriate solution. Your experience is being taken seriously, and we sincerely apologize for the distress and inconvenience caused. Kind regards, Elma Okura Cookware Customer Service Team

Hi Zoey, We’re sorry that the detachable handle and required assembly were not clear enough before your purchase. The handle is packaged separately to protect both the pan and handle during shipping, and it can be attached using the included fitting components. We understand that this was not what you expected when opening the package, and we regret the disappointment it caused. Please respond to our Trustpilot information request with your order number so we can review your purchase, assist with the assembly if needed, and discuss the available resolution options. Kind regards, Elma Okura Cookware Customer Service Team