Okuracookware

Hi Herman, Thank you for the wonderful feedback! We’re delighted to hear that your pan is delivering great results with steaks and fried eggs, and that its Teflon-free cooking surface was an important reason for your choice. It means a lot to know you were happy enough to add another pan to your kitchen. We hope you enjoy cooking with both for many meals to come! Kind regards, Elma Okura Cookware Customer Service Team

Hi Joe, Thank you for sharing your thoughtful feedback and packaging suggestions. We’re sorry to hear that cookware can become damaged when it is not adequately protected during transit. We agree that stronger individual packaging, better edge protection and secure cushioning can help prevent dents or pressure damage. We have passed your comments to our packaging and logistics team for consideration as we continue improving our shipping process. We truly appreciate your four-star review and your helpful recommendation. Kind regards, Elma Okura Cookware Customer Service Team

Hi Stephen, Thank you for sharing your experience! We’re so pleased to hear that you’re enjoying the pans. Finding the ideal temperature for a particular stove can take a little experimenting, but once you discover the right heat level, cooking becomes much easier. We hope your pans continue to serve you well and bring you many delicious results. Kind regards, Elma Okura Cookware Customer Service Team

Hi Caroline, We’re sorry that the pan has not performed as you expected and that the return cost has added to your frustration. We also regret that the product-origin information was not clear enough to you before purchasing. Our cookware does not use a chemical non-stick coating, so it requires medium heat, proper preheating and a small amount of oil. However, food should not continually stick or burn when the pan is used according to the instructions. Please respond to our Trustpilot information request with your order details so we can review the product issue, your previous communication with our team and the available resolution options. We genuinely want to help resolve this fairly. Kind regards, Elma Okura Cookware Customer Service Team

Hi Russell, Thank you for sharing such thoughtful feedback. We’re glad the pan arrived safely, that you like its appearance, and that you’re pleased with how evenly it distributes heat. We’re sorry that the tracking updates were unclear and that cleaning the pan has been more difficult than expected. Since our cookware does not use a traditional chemical non-stick coating, the best results usually come from preheating briefly over medium heat and adding a small amount of oil before cooking. Please contact our customer service team with your order number if you would like personalized usage and cleaning guidance. We truly appreciate your comments and will use them to improve both our tracking experience and product instructions. Kind regards, Elma Okura Cookware Customer Service Team