Olavita

Dear Robyn, Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Albina was able to assist you promptly and professionally. Providing genuine, efficient service is what we strive for, and it's wonderful to know you felt your request was handled with the care and attention it deserved. Your feedback means a great deal to both Albina and our team. Thank you again for your trust and support—we're always here if you need anything in the future. Warm regards, The Olavita Team

Dear Cathy, Thank you so much for your kind words! We’re really happy to hear that Arti was able to assist you quickly and courteously. We truly appreciate your support. Kind Regards, Arti 🙏

Hi Patti, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Olavita did not meet your expectations. We'd like to clarify that your review refers to a previous version of our return and refund process. Since then, we have significantly updated our customer support policies to provide a much better experience for our customers. As part of these improvements, **your order has now been fully refunded**. Your feedback has helped us continue improving both our products and our customer service, and we appreciate you bringing your concerns to our attention. We wish you all the best and thank you for giving Olavita a try. Kind regards, The Olavita Team

Hi Julie, Thank you so much for your wonderful review! We're delighted to hear that you're enjoying the product and seeing great results. It's especially rewarding to know that it has lived up to your expectations. We're also pleased that you had a positive experience with our customer service and that our team was able to assist you quickly and promptly. Thank you for your trust and support. We truly appreciate you taking the time to share your experience! Warm regards, The Olavita Team

Hi C. Adams, Thank you so much for your kind review! We're delighted to hear that Mark was able to assist you with kindness, consideration, and a quick response. Providing caring and efficient support is something we strive for every day, and we're thrilled that your experience reflected that. We'll be sure to share your wonderful feedback with Mark—it will mean a lot to him. Thank you again for taking the time to share your experience and for choosing Olavita! Warm regards, The Olavita Team

Hi Tammy, Thank you so much for your wonderful review! We're thrilled to hear that Mark provided you with such a positive experience. Delivering prompt, hassle-free support is exactly what we strive for, and it's great to know that Mark exceeded your expectations. We'll be sure to share your kind words with him—they'll mean a lot. Thank you for choosing Olavita and for taking the time to share your experience! Warm regards, The Olavita Team

Hi Kathi, Thank you for taking the time to share your kind words. We're so glad to hear that Mark was able to assist you. Most importantly, we're truly sorry to hear about your husband's diagnosis. We sincerely wish him strength, comfort, and the very best during this difficult time. Please don't worry about your subscription—we completely understand that circumstances change, and we're grateful you gave Olavita a try. Thank you again for your thoughtful review. We wish you and your family all the very best. Warm regards, The Olavita Team

Hi Patsy, Thank you so much for your thoughtful review! We're delighted to hear that Arti was able to assist you quickly and make the refund process smooth and hassle-free. While we're sorry you didn't have the opportunity to try our products, we completely understand that circumstances can change. We'll be sure to pass your kind words along to Arti—they'll be thrilled to know their support made such a positive impression. Thank you again for choosing Olavita and for taking the time to share your experience. We truly appreciate it! Warm regards, The Olavita Team

Hi Karen, We're very sorry to hear about your experience and understand how frustrating this situation has been. After reviewing your case, we can confirm that your **full refund has now been processed**. We sincerely apologize for the delays and miscommunication that occurred while your case was being investigated. Our goal has always been to resolve this matter fairly, and we're pleased that the refund has now been completed. We have also reached out to you directly to confirm the resolution and to offer an additional goodwill gesture. Thank you for bringing this to our attention, and we wish you all the best. Kind regards, The Olavita Team

Hi Cathy, Thank you for taking the time to share your feedback. We're sorry to hear that the product didn't meet your expectations. We understand that skincare results can vary from person to person, and we're disappointed that it wasn't the right fit for you. After reviewing your case, we can confirm that **your order has been fully refunded**, and as a gesture of goodwill, we also allowed you to **keep the products**. While we do offer alternative resolutions to customers, these are entirely optional, and customers are always have the choice to proceed with a full refund if eligible. We're also sorry to hear you experienced issues with our website links. If there is anything further we can assist you with, our support team is always happy to help. Thank you again for your feedback, and we wish you all the best. Kind regards, The Olavita Team

Hi Maria, Thank you so much for your wonderful feedback! We're thrilled to hear that you had an awesome experience with Mark. Providing prompt, friendly, and helpful customer service is what we strive for, and we're delighted that he made such a positive impression. We'll be sure to pass your kind words along to Mark. Thank you for choosing Olavita and for taking the time to share your experience! Warm regards, The Olavita Team

Hi Jean, Thank you for taking the time to share your experience. We're sorry to hear that the product wasn't the right fit for your skin. We understand that everyone's skin is unique, especially when it comes to sensitive skin, and not every product works the same way for everyone. We're pleased to hear that you were happy with the support you received, and we truly appreciate you giving Olavita a try. Thank you again for your kind feedback, and we wish you all the best in finding the skincare products that work best for you. Warm regards, The Olavita Team

Hi Lynda, Thank you for taking the time to share your feedback. We're delighted to hear that you've been enjoying the results from your Olavita products over the past several months. However, we're very sorry to learn about your experience with the facial massager and the frustration you encountered while trying to obtain assistance. We'd like to clarify that the facial massager is **rechargeable** and does **not** require the battery to be replaced or the unit to be opened. Attempting to open the device may cause damage, so we don't recommend doing so. We're also sorry to hear about the difficulty you experienced reaching us by email. Our support email is **[[email protected]](mailto:[email protected])**, and we're always happy to assist our customers. If you were using a different address, that may explain why your emails were returned. Please contact us directly at **[[email protected]](mailto:[email protected])**, and we'll be happy to help troubleshoot the device or arrange a suitable solution if needed. We appreciate your feedback and hope to have the opportunity to resolve this for you. Warm regards, The Olavita Team

Dear Linda, Thank you for your message, and we’re sorry to hear about your frustration and the experience you’ve had. After reviewing your case, we want to confirm that your **order has already been fully refunded**. The refund has been successfully processed on our end, and depending on your payment provider, it may take 3–5 business days to appear in your account. We understand your concern regarding the non-receipt of your package. While tracking issues can sometimes occur in transit, we have taken this matter seriously and ensured the financial resolution has been completed. At this stage, there is no further action required on your side. If you have any remaining questions or need additional clarification, please feel free to reply to this email and we’ll be happy to assist you. Warm regards, Olavita Support Team

Hi Suzanne, Thank you so much for your kind review. We’re delighted to hear that Veronica was able to assist you promptly and clearly with your cancellation and refund request. Providing fast, helpful, and transparent support is something we strive for across the team, and it’s great to know your experience reflected that. We’ll be sure to share your feedback with Veronica — she will really appreciate your recognition. Thank you again for taking the time to share your experience and for your support. Warm regards, The Olavita Team

Hi Caryl, Thank you for sharing your feedback. We would like to clarify a few points mentioned in your review. We do not require customers to submit before, during, or after photos in order to process a return. Any return or refund requests are handled based on the order details and our return policy terms. In addition, subscription cancellations apply to the full subscription going forward. Once a subscription is cancelled, no further recurring shipments or charges are generated. We also want to note that our support team is available via email, and we do assist customers directly with any order or subscription-related questions. If you are experiencing any specific issue with your order or subscription, we would be happy to look into it further for you. Please feel free to contact our support team directly with your order details so we can assist you promptly. Kind regards, The Olavita Team

Hi Kathy, Thank you for taking the time to share your experience. We're delighted to hear that Mark was able to turn what you expected to be a frustrating situation into a positive one. We understand that unexpected orders can be concerning, and our goal is always to resolve these matters quickly, clearly, and professionally. We're especially pleased that Mark was able to assist you promptly, process the refund, and cancel future shipments to your satisfaction. We'll be sure to share your kind words with him. Thank you again for your feedback and for giving us the opportunity to make things right. We truly appreciate your support. Warm regards, The Olavita Team

Hi Jan, Thank you so much for your thoughtful review and for taking the time to provide an update. We're pleased to hear that our team, including Olivia and Mark, was able to follow up on your request and that you've received confirmation from PayPal that the refund process has been initiated. We understand how important clear communication and follow-through are, and we're glad we could assist. We're also delighted to hear that you've been satisfied with the product and that your cancellation request was simply due to having more product on hand than you can currently use. We completely understand, and we're happy we could help find a solution that worked for you. Thank you again for your patience, your kind words, and your continued support of Olavita. Mahalo & Aloha! Warm regards, The Olavita Team

Hi Dona, Thank you for your kind feedback! We're delighted to hear that you were pleased with our responsiveness. We believe that every customer deserves timely attention and support, and we're glad that our team's efforts made a positive impression. Thank you for taking the time to share your experience. We truly appreciate your support and your recognition of our commitment to customer service. Warm regards, The Olavita Team

Hi Ivone, Thank you for your wonderful review. We're delighted to hear that you felt cared for and understood by our team. Treating our customers with kindness, respect, and genuine attention is at the heart of what we do, so your feedback means a great deal to us. Thank you for your support and for taking the time to share your experience. We truly appreciate it! Warm regards, The Olavita Team