Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the beautiful craftsmanship, stating that the products match the lovely pictures and add a wonderful decorative touch to their homes. People also appreciate the extremely helpful support team, noting that representatives respond quickly, communicate clearly, and resolve any arising concerns quite efficiently.
Some reviewers were not happy with long delivery times, noting that packages take many weeks to arrive and frequently ship from overseas locations. Others mentioned that certain items looked completely different from the online descriptions, appearing cheaply manufactured or failing to meet reasonable expectations.
I have a ton of Olivenormas jewelry and crystals. I highly recommend checking them out.
Great quality and customer service. They have beautiful mala beads and I even have one of their mandala throw mats that I use on my yoga mat or take to the park or beach.
Olivenorma 回复2024-08-11
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
Ordered a necklace and it came quickly and is beautiful
Olivenorma 回复2024-08-08
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
Package came within a reasonable time, and the ring I got is extremely beautiful!
Very happy with my purchase and definitely will be ordering again!
Olivenorma 回复2024-08-08
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
I ordered 3 pieces, two arrived without issue. The ring I ordered is not the ring that was sent with the rest if my order. It could be a nice ring for someone else but not my style. Neither the email address provided on their site nor the WhatsApp number are viable and I really want the ring I ordered, not the one they sent. Completely unable to contact them to correct their error and in reading other reviews the email address they state to use is the bogus one that goes nowhere.
Olivenorma 回复2024-08-06
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
We have sent a message via [email protected] to your email，please check your email.
Please don't worry, if it is our problem, we will take full responsibility.
Hope you have a nice day!
This site copies photos of products on Etsy and other sites. I ordered a hexagon cut alexandrite ring, and later found the original seller, Ohjewel, on Etsy.
The ring from Olivenorma is a plastic toy. Seriously, it's not even trying to look genuine. I've taken a photo of both rings side-by-side on my review of the product in Etsy ("Hexagon cut Alexandrite ring for women vintage unique cluster Alexandrite engagement ring white gold silver art deco moissanite wedding ring" by Ohjewel).
I wish I could upload a photo here so you know never to fall for these Chinese/Hong Kong scams, claiming everything's free only pay delivery.
These sites change names regularly (I've seen many copies on Facebook since), but they use the same tactics to trap us. Please be careful!
Olivenorma 回复2024-08-04
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
As a reliable seller, please don’t worry, we will not let you have any loss.
Really sorry that the item couldn't meet your expectation. To be honest, our products are good quality with competitive price also get well feedback in the market.
Could you please send us the picture of the item you talking about?
Could you provide your order number to [email protected] so that we can check for you? If we received your email, we would definitely reply you.
Hope you have a nice day!
Beautiful choices. Unfortunately, the ring I bought from them went from silver to rose gold colored. Not my cup of tea, but the rose gold color still worked with the ring's design, so I just rolled with it. What I don't really care for is that 5 months after purchase, my ring feels like the shank/sizing bar area could easily cut me depending on the situation. Right now, I have the rating in the middle until I hear back from cust. serv.
Update: customer service email kicks back a mailer daemon that went into my spam. Guess I learned my lesson, and now to pass that lesson on: Buyer BEWARE.
Olivenorma 回复2024-08-04
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
As a reliable seller, please don’t worry, we will not let you have any loss.
Really sorry that the item couldn't meet your expectation. To be honest, our products are good quality with competitive price also get well feedback in the market.
Could you please send us the picture of the item you talking about?
If we received your email, we would definitely reply you.
Hope you have a nice day!
I ordered a Moss Agate ring set and it was honestly soooo beyond beautiful when it got here , and it got here FAST!! I have noooo complaints about this company and definitely deserve 5/5 stars! I wish I could post a picture/video of the ring because it is so gorgeous !!! Will definitely be ordering from here again and the customer service is fast and good at responding too !!! WORTH IT!!
Olivenorma 回复2024-08-04
Hiyaa! Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!😊
Folks, I was suffering from anxiety over delivery process but at the end the ring was beautiful, good quality I'm completely satisfied waiting for my next purchase thanks.
Olivenorma 回复2024-07-28
Hiyaa! Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!😊
Best quality products!! Love my difuser and malas!
This company has incredible amazing products, great quality and ships so fast. I really love all my malas, the lamp difuser also is incredible, the aromatherapy and the beautiful presentation! Always.such kind attention !
Olivenorma 回复2024-07-18
Hiyaa! Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!😊
(I know this is long but it’s worth the info)
I ordered a ring from here that claims “it will not fade, change color or leave stains on your finger. Made with black gold plating that will not tarnish” & yet after only 4 days of wearing it my finger is green & the “gold plating” is tarnishing to the copper color. I absolutely do not recommend buying anything from them.
Edit: after talking with customer service for over a day I finally received my refund after they said and I quote
“Dear customer,
We sincerely apologize for the inconvenience that we caused.
We noticed that you left a negative review on trustpilot, indicating that you receive the product have quality problem.
Please accept our sincerest apologies for the inconveniences.
We can give you a full refund because we fight for you and we value you as an important customer.
Other than that, could you please help us delete the comment on trustpilot?
Thanks for your understanding.
Have a nice day.” To which I said that I expect my refund with or without the review because it is a quality issue which lead to them saying
“Dear customer,
Thanks for your message.
Please delete your comment and we will immediately give you a full refund.
Thanks for your understanding.
Have a nice day.💖💖
Best Regards,
Olivenorma Team”
I then received my refund after mentioning the CRSA federal law, threatening getting the FTC & BBB involved. Customer service was responsive & willing to help with my concerns though so that’s the only reason they get one star!
Olivenorma 回复2024-07-12
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
Sorry for the not satisfied, this kind of product you bought are so popular and in good quality, , maybe something goes wrong in the production process.
However, your kind opinion would be much appreciated. We will submit this to the related departments for further improvement.
We suggest taking a shower and sleeping without wearing jewelry. Avoid touching water, oil, or sweat to better maintain color and protect jewelry.
After we receive your feedback, we can resend you new products for free. If you don't like the original product, you can change it to other products. But you left a comment and asked us for a full refund directly. At your request, we provided you with a full refund and you can keep the product without returning it.
We are sorry that you are still not satisfied with our service after we provided you with a full refund. We will strengthen training in this area in the future.
Thanks for your understanding.
Have a nice day.
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the contacts from COLEYES. 😊
I like this company. The jewelry is always double packed. First, in a nice box. Second, in a protective pouch. The jewelry itself is of great quality. I love the design.
Olivenorma 回复2024-07-05
Hiyaa! Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!😊
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