Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the beautiful craftsmanship, stating that the products match the lovely pictures and add a wonderful decorative touch to their homes. People also appreciate the extremely helpful support team, noting that representatives respond quickly, communicate clearly, and resolve any arising concerns quite efficiently.
Some reviewers were not happy with long delivery times, noting that packages take many weeks to arrive and frequently ship from overseas locations. Others mentioned that certain items looked completely different from the online descriptions, appearing cheaply manufactured or failing to meet reasonable expectations.
Don't Shop at Olivenorma – It's a Scam! My Friend Got Scam and I'm Warning Everyone!
I can't believe my friend got scammed by Olivenorma. I’m writing this review to warn others about the shady practices of this site. It's a complete scam, and I don't understand how their website is still up and running. Someone needs to investigate this further.
Olivenorma is nothing but a fake website operating out of China. They're doing what is known as dropshipping – they buy cheap products from small businesses, jack up the prices, and sell them as their own. My friend bought a Turquoise Rock Orgone Bracelet for $43.59 from them, but the same bracelet is sold for only $13.52 on Etsy! It's the exact same product. If you don't believe me, search it up for yourself because it won't let me provide any links in this review.
If you're looking to purchase something online, do yourself a favor and go somewhere else. Don’t buy from Olivenorma, or you might end up getting scammed like my friend did. Karma will catch up with whoever is behind this website, but I just don’t want anyone else to fall for it.
Olivenorma 回复2024-12-16
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
Really sorry that the item couldn't meet your expectation.
We have our own factory and produce products of high quality, competitive price, manufactured with best technology and getting good feedback in the market.
Because the materials and costs of the products are different, the prices will also be different, so the prices you see elsewhere may be different from those on our website.
However, your kind opinion would be much appreciated. We will submit this to the related departments for further improvement.
Could you please send us the pictures and more details you talk about?
Then we can help you check it and offer solution to you. Please rest assured that we are a responsible seller and we will not let our customers lose.
Could you please contact us via Facebook messengers or Email address [email protected] we will try our best to follow up with your order issues and check your order details for you？
Thanks for your understanding.
Have a nice day.
I ordered a Moss Agate ring set, it was shipped fast and received fast; the packaging is so cute, the rings are breathtakingly beautiful & great quality and customer service is fast at responding and helpful!
I have no complaints! As soon as I received and saw my ring, I ordered a different one and I can’t wait to receive it!
My only wish is that they would specify what material the rings are made of but so far so good, the rings is still gold and there is no color change to it. I hope it stays that way! 🤞🏼
Thank you Olivenorma, I’m glad I found you! 🩷
Olivenorma 回复2024-12-11
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
Absolutely love this company and the products they offer! The customer service support is amazing. Didn’t receive my product first go around (I don’t think it was the company’s fault- the post office stated they had a weather delay) after reaching out to the company they reshaped my item and now I can proudly wear the item. The products are great quality and sure do make a statement! Highly recommend this company for ALL your jewelry needs!
Olivenorma 回复2024-12-11
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
I have not received my order. It says pending acceptance in the next town over from mine since Dec. 5. It is Dec 10. It does not take 5 days for mail to be delivered from the next town over.
Olivenorma 回复2024-12-11
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
As a reliable seller, please don’t worry, we will not let you have any loss, if you do not receive your package, we will take full responsibility.
Could you provide your order number to [email protected] so that we can check for you? If we received your email, we would definitely reply you.
Hope you have a nice day!
Excellent service had a problem but was sorted in no time with no hassle!
Olivenorma 回复2024-12-10
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
Over-priced Chinese fake items.
Initially I thought I ordered them from inside the UK(as I specifically chose this and I wrote to uk.olivenorma), but I was wrong. The items came from China. One of the items, a beautiful yellow unicorn with a clear white base, turned out to be an overweighted sticky unicorn without any white base. A black obsidian angel doesn't stand. The tree of life has a very different design from the one in the pictures. Overall,yes,the pictures look nice, but the reality is ugly and extremely expensive. And when you add the more than two weeks delivery time, the result is pure disappointment.
Avoid these company.
Olivenorma 回复2024-12-12
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
Depending on the distance of the address, the shipping time will vary.
And you could click here to check the Shipping Information in our website，including Total delivery time, processing time and shipping time：https://uk.olivenorma.com/pages/shipping-information
Really sorry that the item couldn't meet your expectation. To be honest, our products are good quality with competitive price also get well feedback in the market.
However, your kind opinion would be much appreciated. We will submit this to the related departments for further improvement.
Could you please send us the pictures and more details you talk about?
Then we can help you check it and offer solution to you. Please rest assured that we are a responsible seller and we will not let our customers lose.
And we have sent an email to you about your order, please check your order email.
Thanks for your understanding.
Have a nice day.
Misleading, Overpriced, and Counterfeit Products these are mass produced on Aliexpress!
I purchased four items from Olivenorma, trusting their claims of genuine, high-quality products. I spent nearly £90 on what I thought were meaningful Christmas gifts for my grieving mother, who recently lost my father. After reading reviews here on Trustpilot, I became suspicious and investigated further. Sadly, the reviews are completely accurate.
The items are not authentic—they are mass-produced fakes sold on AliExpress for a fraction of the price. The "S925 sterling silver ring" I paid £26.99 for is under £3 on AliExpress and seeing reviews on here claims state the rings leave green marks on the skin. The pyramids, advertised as handcrafted and premium, are under £5 elsewhere. Olivenorma is misrepresenting their products and overcharging customers for cheap goods.
I am demanding a full refund as these items are counterfeit and misrepresented. I should not have to pay out of my own pocket to return them. I require a prepaid shipping label to send the items back once I receive them.
If you’re considering buying from this seller, don’t. They are scamming people, and I hope this review helps prevent others from falling victim to their deceptive practices. Order #ONUK2047
EDIT. After filing a paypal dispute and them saying they will only refund me if i remove this review and close the paypal dispute they will refund me, then saying Could we apply a 50% refund to you as compensation and you can keep the product with you and settle this case down? Please understand that we have high costs on shipping and products, we do not afford the shipping fee for you to return it back. We will refund you the order amount after receiving the returned package. .
Bad move that really annoyed me, so I told them absolutely not will I close the case or delete my review. I will however return the goods once they send me a prepaid shipping label at their cost for selling misleading products and not selling genuine items as stated on their website.
So I basically told them my rights and that I will escalate my complaint to the following authorities: China Consumers Association (CCA): I will file a formal complaint about your deceptive business practices. State Administration for Market Regulation (SAMR): This national authority handles cases of fraud and consumer rights violations in China. National Public Complaints and Proposals Administration: This agency addresses public grievances and will be informed of your misconduct. I have already submitted a detailed complaint to PayPal, including your refusal to comply with fair return practices and your coercive attempts to suppress my honest review. I am prepared to escalate this further to UK consumer protection bodies, such as the UK International Consumer Centre, and to continue warning others about your practices on public review platforms. This is your final opportunity to resolve this matter amicably.
Guess what, has a result they then refunded me in full via paypal - I wont take down my review because I don't want their scams affecting other people. So this is me helping other people by giving my honest review.
PS If you look on google and type Olivianorma Scammers there's forums with peoples stories.
Olivenorma 回复2024-12-05
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
Our products are good quality with competitive price and they are made with the best technology also get well feedback in the market.
Because the materials and costs of the products are different, the prices will also be different, so the prices you see elsewhere may be different from those on our website.
We are sorry to hear that you are not satisfied with our products and want to cancel the order before you have received our products. We understand your concerns.
We sent your package immediately after you placed the order. We just asked for your opinion if you want to keep the order if we refund you 50% of the amount. We receive your message that you don't want to keep the order, so we have arranged a full refund for you and you don't need to return the package.
We are sorry that this solution still cannot satisfy you and left this comment. We would like to express our sincere gratitude to you for the inconvenience caused to you. We will work harder in the future and provide you with better services.
Thanks for your understanding.
Have a nice day.
my order was shipped fast and i just love the box and the bag also the beginners yoga sequence that came along with my amazing ring...
Olivenorma 回复2024-11-26
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
I received my ring 💍 with fast and furious shipping. It’s stunning. 🤩 I absolutely love it 😍 it came in a gorgeous box with a velvet bag. I was looking for a grounding ring for myself and found it! 💍🔥❤️
Olivenorma 回复2024-11-22
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
I ordered a tree of life pyramid as a 'Blessing' gift.
It arrived in a timely manner, and well packaged, with a soft material drawstring bag, to keep it in if wished.
the resin pyramid, with tigers eye, and peridot, is very beautiful, but it is even more outstanding if it has light source shining on it, as it has some gold colouring on the surface of the tigers eye, which is reflective. A beautiful gift, and very well received.
Olivenorma 回复2024-11-11
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
After few emails i was refunded in full. Appreciate the fact as the item was not what wanted. I have offered to send the item back but can only do so if postage is paid by them.
In all I am able to say that they rectified the issue.
Your reply is copy and pasted from other customers- shameful!! I have already said that you want me to send the item back to china at my cost!!!! I have already paid the delivery and I don’t want to pay anymore money. I want free tracked postage from you to return it.
Received my order yesterday and not received any I expected so I write to them asking to tell me how to return. I was emailed that their products are high quality. I insisted that I have to return. I was then told I can have 20% discount if I keep it. Otherwise post it to China and give them tracking details!!! I have already paid postage when ordering! Why shud I pay it again?? I have emailed them that this is not how it works and to send me pre paid QR code for postage - still waiting for a reply!
Olivenorma 回复2024-11-10
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
We received your message saying that the product you received was not what you wanted and you want to return it. Our return policy is that if the product is returned for personal reasons, you are responsible for the return shipping charges.
You can view our Return Policy here:https://uk.olivenorma.com/pages/returns-exchanges
We received your message that you do not wish to incur the shipping costs for the return and would like a full refund.
In this case，we have given you a full refund and you can keep the product as a free gift without returning the item because we value you as an important customer.
At your request, we arranged a full refund for you and provided you with an exclusive discount. We are sorry that this solution still cannot satisfy you and left this comment. We would like to express our sincere gratitude to you for the inconvenience caused to you. We will work harder in the future and provide you with better services.
Thanks for your understanding.
Have a nice day.
I bought an obsidian gemstone ring, and it looked nothing like the picture. The gemstone was not actual obsidian but a rubbery plastic square. The gemstone popped out of the ring and was bendable. The ring itself was very cheap and bent.
Olivenorma 回复2024-11-06
Dear customer, thank you for taking time out of your busy schedule to write to us.
Really sorry that the item couldn't meet your expectation. To be honest, our products are good quality with competitive price also get well feedback in the market.
However, your kind opinion would be much appreciated. We will submit this to the supplier for further improvement.
Could you please contact us via Facebook messengers or Email address [email protected] with the photo about the items you talk about？
We will try our best to follow up with your order issues and solve the problems accordingly.
Please rest assured that we are a responsible seller and we will not let our customers lose.
Sorry for any inconvenience caused.
Thanks for your understanding.
This is a scam! I was very dissatisfied with a necklace (ocean wave) when it arrived. It was glaringly obvious it's not the same item on the site photo. I wish I could post a photo of what was expected and what I got instead. Never again.
Olivenorma 回复2024-11-04
Dear customer, thank you for taking time out of your busy schedule to write to us.
Really sorry that the item couldn't meet your expectation. To be honest, our products are good quality with competitive price also get well feedback in the market.
However, your kind opinion would be much appreciated. We will submit this to the supplier for further improvement.
Could you please contact us via Facebook messengers or Email address [email protected] with the photo about the items you talk about？
We will try our best to follow up with your order issues and solve the problems accordingly.
Please rest assured that we are a responsible seller and we will not let our customers lose.
Sorry for any inconvenience caused.
Thanks for your understanding.
Ich hatte eine 18k vergoldete Kette gekauft. Diese wurde nach nur einer Woche schwarz, trotz der empfohlenen Pflege und Schutzmaßnahmen. Weswegen ich an der Qualität und auch an dem Material und der 'Vergoldung' zweifle.
Der Anhänger ist zwar schön, weswegen ich gerne zwei Sterne vergeben würde, allerdings hätte ich auf ihn verzichtet, hätte ich gewusst wie die Kette nach so kurzer Zeit aussieht.
Ich werde dort nicht noch einmal bestellen und kann es deswegen nicht weiterempfehlen.
Leider ein zu teurer Reinfall.
I purchased an 18k gold-plated chain, which turned black after just one week, despite following the recommended care and protection guidelines. This has led me to question both the quality and authenticity of the material and the ‘gold plating.’
While the pendant itself is attractive, warranting a two-star rating, I would have foregone the purchase had I known how the chain would appear after such a short time. I will not be ordering from this retailer again, and unfortunately, I cannot recommend it to others.
Regrettably, this purchase was an overpriced disappointment.
Olivenorma 回复2024-11-03
Hallo, es tut uns sehr leid, dass Sie eine unangenehme Erfahrung gemacht haben.
Unsere Produkte sind von guter Qualität zu einem wettbewerbsfähigen Preis, werden mit der besten Technologie hergestellt und erhalten auf dem Markt gutes Feedback.
Wenn Sie Produkte mit Qualitätsproblemen erhalten, übernehmen wir die volle Verantwortung.
Könnten Sie uns bitte über Facebook Messenger oder per E-Mail an [email protected] mit dem Foto der Artikel, über die Sie sprechen, kontaktieren?
Wir werden unser Bestes tun, um Ihre Bestellprobleme zu verfolgen und die Probleme entsprechend zu lösen.
Seien Sie versichert, dass wir ein verantwortungsbewusster Verkäufer sind und unsere Kunden nicht verlieren lassen.
Entschuldigen Sie etwaige Unannehmlichkeiten.
Vielen Dank für Ihr Verständnis.
Zero stars. Scam. Ignorant customer service. Rubbish products. Received my items.... took weeks. All of which are cheap rubbish you can buy for pennies off of Ali express, Shein, Temu etc. Complained to customer service and was offered a 20% refund. Unacceptable. Website also clearly states 100% money back guarantee. Liars. After I said this was Unacceptable i've been ignored. Said I'd take it further after I was suggested to untangle a necklace beyond repair as it wasn't packaged properly. These were meant to be my wedding jewellery as they were advertised as real crystals. I am now working with various people to resolved and being this website down.
Olivenorma 回复2024-11-01
Hello, we're so sorry for any unpleasant experience.
Our products are good quality with competitive price and they are made with the best technology also get well feedback in the market.
We have told you that if you are not satisfied, we will refund fully to you or resend a new one for you.
We are sorry that you were not satisfied with items we sent you. We have refunded fully to you because we value you as important customer. You can keep the items you received without returning them. Hope you feel better now.
And we have contacted the manufacturer and told them to improve as soon as possible.
Thanks for your understanding.
ABSOLUTE SCAM.
I bought crystals and a wall mount for over 70 euros and got super cheap plastic. AVOID.
Olivenorma 回复2024-10-27
Hello, we're so sorry for any unpleasant experience.
Our products are good quality with competitive price and they are made with the best technology also get well feedback in the market.
Could you please send us the picture of the items you talk about to confirm?
If you are not satisfied, you can return it for full refund or exchange it.
Thanks for your understanding.
I was surprised by the length of time my order took to be delivered. I was disappointed to learn after tracking my order that the reason for this was because it came from China!
Olivenorma 回复2024-10-20
Hello, we're so sorry for any unpleasant experience.
Usually after you place an order, you will receive a confirmation email & shipping notification after shipping in your mailbox.
Depending on the distance of the address, the shipping time will vary.
And you could click here to check the Shipping Information in our website，including Total delivery time, processing time and shipping time：https://www.olivenorma.com/pages/shipping-information?spm=..search.footer_1.1
If you are not sure the estimated arrival, you can contact us by email [email protected].
If we received your email, we would definitely reply you.
Hope you have a nice day!
Terrible experience. First ring came missing a stone. When addressed they offered a $3 refund with a 20% future order. I had to specifically request a replacement ring. Once that ring arrived it damaged and turned green within 2 weeks of wear even with taking care to keep it away from water. When addressed with the company their response was if it's not too damaged continue to wear and to give a % off a future purchase. These are $90 to $200 rings and should not be cheap plated metal.
To clarify based on their reply, there was a deal to get a ring VALUED at 89.99 for free if I paid shipping. I decided to try out their product based on that to see if their quality was worth the price they charge. It is not. This product is cheaply made and no one should purchase it at full price only to receive a plated metal.
2nd edit---they are removing my comments on their Facebook page, and have subsequently blocked me in order to reduce their profit loss. This is a terrible company who is making it abundantly clear that they would rather bury negative reviews than produce a quality product for the price they charge.
Olivenorma 回复2024-10-20
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
We checked that you order the Ring Set which totally charge $18.00 USD.
We have told you that if you are not satisfied, we will refund fully to you or resend a new one for you.
We are sorry that you were not satisfied with either of the two sets of rings we sent you. We have refunded fully to you because we value you as important customer. You can keep the two rings you received without returning them. Hope you feel better now.
And we have contacted the manufacturer and told them to improve as soon as possible.
We are sorry that this solution still cannot satisfy you and left this comment. We would like to express our sincere gratitude to you for the inconvenience caused to you. We will work harder in the future and provide you with better services.
Thanks for your understanding.
Have a nice day.
The item I ordered came, intact, as shown on the website. I’m not sure about the quality but it fits to my hand and looks nice.
Olivenorma 回复2024-10-14
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊Our products are good quality with competitive price also get well feedback in the market. 🤗🤗
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