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Olivenorma

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关于 Olivenorma

数据更新
网站
olivenorma.com
分类
购物与时尚
所在地
中国
状态
待认证
近 12 个月
86 条评价
差评回复率
82%(124/151 条)
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Olivenorma靠谱吗?

Olivenorma(olivenorma.com)在 OK.one 的综合评分为 3.3 分(满分 5 分),基于本站收录的 387 条用户评价,属于购物与时尚分类,口碑一般。评价两极分化:56% 给出 4 星及以上,同时 34% 打了 1 星;商家回复了 82% 的差评;评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。

评价综述

AI 生成

Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the beautiful craftsmanship, stating that the products match the lovely pictures and add a wonderful decorative touch to their homes. People also appreciate the extremely helpful support team, noting that representatives respond quickly, communicate clearly, and resolve any arising concerns quite efficiently. Some reviewers were not happy with long delivery times, noting that packages take many weeks to arrive and frequently ship from overseas locations. Others mentioned that certain items looked completely different from the online descriptions, appearing cheaply manufactured or failing to meet reasonable expectations.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

Received my ring from you today and was…

Received my ring from you today and was so disappointed with the quality of the ring it’s not the same quality that you are showing on your website 🤬🤬🤬

Olivenorma 回复2023-11-19

Dear customer, thank you for taking time out of your busy schedule to write to us. Please accept our sincerest apologies for the inconveniences. Sorry for the not satisfied, this kind of product you bought are so popular, maybe something goes wrong in the production process or delivery. We have contacted the manufacturer and told them to improve as soon as possible. If you are not satisfied, you can return it for full refund or exchange it. And we have contacted you in your order email,please check it. Thanks for your understanding.

I purchased a crystal skull from this…

I purchased a crystal skull from this company for $85 + shipping. Based on the photos where the skull is in a person’s hand, the product was of acceptable size. I did not read the entire description which has the size of the product so I will give them benefit of not a TOTAL scam, but every photo shows the skull in a person’s hand making the skull seam to be around 7-8” diameter. The photo is of the actual product next to my cat’s foot. It may be 2” tall at best. Company was totally unapologetic and said the size was listed in the description. True. Just curious to anyone reading this- does that look like something you would pay $85 + shipping for? You be the judge and beware. Just because they have spiritual BS on their site does not mean they are spiritualy pure.

Olivenorma 回复2023-11-12

Dear customer, thank you for taking time out of your busy schedule to write to us. Please accept our sincerest apologies for the inconveniences. Really sorry that the item couldn't meet your expectation. There is a size chart for reference to each product detail. The size of the Clear Quartz Crystal Skull Decoration you buy is Approx 4.5*5.5*7cm We also have the following models in larger sizes(10cm): https://www.olivenorma.com/products/olivenorma-10cm-natural-crazy-agate-gemstone-decoration-crystal-skull https://www.olivenorma.com/products/olivenorma-10cm-natural-clear-crystal-gemstone-decoration-crystal-skull https://www.olivenorma.com/products/olivenorma-10cm-natural-citrine-gemstone-decoration-crystal-skull https://www.olivenorma.com/products/olivenorma-10cm-natural-red-jasper-gemstone-decoration-crystal-skull At the same time, we have a buy 2 get 1 free discount, discount code: B3 If you are not satisfied, you can return it for full refund or exchange it. Thanks for your understanding. Have a nice day.

Incorrect item sent, no sensible steps provided to rectify

What was sent to me was not what I ordered, then the customer service representative tried to tell me that the stone (which was clearly not what was ordered) was definitely what was ordered. The picture and description in the listing is entirely different from what was sent to me. The only similarity is the minimalist setting around the stone. The stone itself is a completely different geological formation from what it was stated to be in the listing. It was supposed to be a small Moldavite pendant. What was sent is a large chunk of what is clearly Fluorite in a setting somewhat like what is shown in the listing. The 'free' item was also apparently out of stock at the time I ordered, leaving me out $50+ after shipping for a single item that wasn't even the right one. Now, to return the incorrect item, they want it shipped to China with tracking, which will cost me almost as much as the refund would be, since I'm certain they will not refund the original $20+ shipping fee. The package came from a NY address. I have no idea why it couldn't be sent back there. As soon as I asked after a shipping label being provided, they have stopped responding to emails. I can only assume that they refuse to continue emailing if they realize that the customer is actually quite serious about a refund.

Olivenorma 回复2023-11-06

Dear customer, thank you for taking time out of your busy schedule to write to us. Customer service will reply to your message within 24 hours (except weekends) As the item you buy really hot sale, we have contacted the supplier for the new batch. We ask if you want to exchange or refund. And we have refunded the out of stock item to you,you can check your account again. Really sorry that the item couldn't meet your expectation. To be honest, our products are good quality with competitive price also get well feedback in the market.  However, your kind opinion would be much appreciated. We will submit this to the supplier for further improvement.  If you are not satisfied, you can return it for full refund or exchange it. Thanks for your understanding. Have a nice day.

SCAM SCAM

i was trying to rent a vehicle from Hertz Car Rental I talk TO Alex ID 7202 it is a fraud they took 640 dollars from me first of all I am not Kevin king and I sent the proof pictures were it said this company is the one who took my money

Olivenorma 回复2023-11-03

Hello kevin! Thank you for taking time out of your busy schedule to write to us. Please accept our sincerest apologies for the inconveniences. The products sold on our website are crystal pyramids, jewelry and other products, not the Hertz Car Rental you mentioned. Can you check again? And we have sent you your order detail via [email protected]. Sorry for any inconvenience caused. Thanks for your understanding.

Company sells junky jewelry on an…

Company sells junky jewelry on an AMERICANIZED website to deceive US customers into thinking they are buying from a US company! It’s Chinese which is not mentioned and good luck trying to contact them there’s nothing about returns in their FAQ and no options for customer service! Please read my email to them I will update if I get a response: just received the necklace you sent which IS NOT THE NECKLACE SHOWN! The necklace I ordered was much longer as in the photo below and has beads. I received a short necklace I can’t even fit around my neck, and it’s junk! I’m 64 years old and know jewelry very well. There is costume jewelry that is quality and worth $50 and then there’s crap that Chinese companies sell under Americanized websites to mislead US customers. I am NOT happy and want an immediate refund. I am going to Trust Pilot and make known who you really are!

Olivenorma 回复2023-10-01

Dear customer, thank you for taking time out of your busy schedule to write to us. Please accept our sincerest apologies for the inconveniences. Really sorry that the item couldn't meet your expectation. To be honest, our products are good quality with competitive price also get well feedback in the market.  However, your kind opinion would be much appreciated. We will submit this to the supplier for further improvement.  If you are not satisfied, you can return it for full refund or exchange it. Could you provide your order number and picture you talk about to [email protected] so that we can check for you? If we received your email, we would definitely reply you. Thanks for your understanding.

love my new necklace

I purchased the cutest Jack skellington ton necklace and I love it so much, so beautiful!! The stone is beautiful!! I fell in love with many other pieces on the site and can’t wait to order more!!

Olivenorma 回复2023-09-18

Hiyaa! Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!😊

Paid over $200 and only received one…

Paid over $200 and only received one small item. No contact details. Dodgy af

Olivenorma 回复2023-08-22

Hello, we're so sorry for any unpleasant experience. As we check, your order has been shipped with 2 packages. The rest items are still on the way. You can track by this link:https://t.17track.net/en#nums=UH578096835YP We have sent the delivery details to your order email by [email protected] Please check your email. And you can contact us via Facebook messengers or Email address [email protected] If we received your email, we would definitely reply you. Sorry for any inconvenience caused. Thanks for your understanding.

Order a necklace for my girlfriend

Order a necklace for my girlfriend. Got one email about them taking payment... it's been a week and not even another update. My back had to give me my money back

Olivenorma 回复2023-08-15

Hello, we're so sorry for any unpleasant experience. Generally speaking, after placing an order, you will receive an order confirmation email and shipping notification in your mailbox, if you have not received it, please check your spam or you can contact us to check it for you. If so, please mark our email [email protected] as not spam, so you can receive it when we contact you (this is really important). You can search for "olivenorma" to check. Thanks! ! Could you please contact us via Facebook messengers or Email address [email protected] we will try our best to follow up with your order issues and check your order details for you? Sorry for any inconvenience caused. Thanks for your understanding.

0 stars!!

0 stars!!! Shut this down now they took more then what the product was a will not believe me even when I sent my bank statement they will not refund me and I never got my necklace

Olivenorma 回复2023-07-25

Hello, we're so sorry for any unpleasant experience. As we check, the package has been delivered to your address. We have sent the delivery details to your order email [email protected] by [email protected]. Please check your email.

Buyers beware

Buyers beware - they’ll happily take your money and give you nothing in return. My order never arrived and they wouldn’t give me a refund. Can see others have had similar experiences too, so it’s either a scam or terrible disregard for their customers. Recommend steering clear of this place.

Olivenorma 回复2023-07-24

Hello, we're so sorry for any unpleasant experience. It seems that we have not receive your message. Could you please contact us via Facebook messengers or Email address [email protected]? we will try our best to follow up with your order issues and solve the problems accordingly. Please rest assured that we are a responsible seller and we will not let our customers lose. If you have not receive your package,we will resend or refund for you. Sorry for any inconvenience caused. Thanks for your understanding.

Ordered the stitch necklace and…

Ordered the stitch necklace and received only the box in the mail???

Olivenorma 回复2023-07-18

Hello, we're so sorry for any unpleasant experience. We ship according to the order you purchased. If you don't receive the full package, we will arrange to resend it after confirmation. Could you please contact us via Facebook messengers or Email address [email protected] with the photo about all the items you have received in one picture and add the package label with tracking number? we will try our best to follow up with your order issues and solve the problems accordingly. Please rest assured that we are a responsible seller and we will not let our customers lose. Sorry for any inconvenience caused. Thanks for your understanding.

Horrible, theft, scam

Horrible, appalling experience. After spending over $300 and waiting several months for my order, the shipping company never knocked at the door or attempted delivery. OliveNorma has made me wait for several months while they verify this with the shipping company. Now instead of offering a refund, they're falsely saying that I provided incorrect shipping information and are proposing I pay for shipping to have the items sent to me again. Why would I agree to this when their shipping company doesn't even attempt delivery. Appalling and it's basically theft what they've done here, definitely won't be shopping with OliveNorma. Starting to think it's a scam to be honest.

Olivenorma 回复2023-07-18

Hello, we're so sorry for any unpleasant experience. It seems that we have not receive your message. Could you please contact us via Facebook messengers or Email address [email protected]? we will try our best to follow up with your order issues and solve the problems accordingly. Please rest assured that we are a responsible seller and we will not let our customers lose. If you have not receive your package,we will resend or refund for you. Sorry for any inconvenience caused. Thanks for your understanding.

Fake Moldavite Pendant

Moldavite pendant is clearly fake. Does not match photo's. "Cuts" in stone are repetitive and man made, not "natural" at all. Save your money. Not even worth just the shipping.

Olivenorma 回复2023-07-11

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

I ordered what was supposed to be…

I ordered what was supposed to be moldavite and it is obvious not legitimate...would not recommend this to anyone. Very easy to tell its not real in person. Shame on you guys! I will not use Olivenorma again if you do not replace or refund my 30 bucks!

Olivenorma 回复2023-07-06

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

They offered a pay the shipping only…

They offered a pay the shipping only deal for a natural Moldavite. What I received was a huge chunk of ugly green glass. Soooo disappointed. They must be scammers.

Olivenorma 回复2023-06-25

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

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