orzGK – The best one-stop resin statue sharing and ordering service provider! We have cooperated with more than 1000+ resin statue studios and are committed to providing unparalleled collection services to collectors around the world.
Reviewers overwhelmingly had a great experience with this company. Many consumers express immense satisfaction regarding the extensive product catalog, highlighting that items arrive carefully packaged and protected inside sturdy boxes. People also frequently mention that the dedicated support team provides prompt and clear updates, making the entire ordering and delivery process completely smooth and hassle-free.
Some reviewers were not happy with extended delays for pre-orders and occasional difficulties when dealing with damaged items or unhelpful support responses. A few individuals experienced frustrating communication barriers or unresolved problems regarding missing product components, unexpected delays, and complicated refund procedures.
For my last and final order with this company, I ordered 6 figure sets.
I am going to generalize the names a bit for privacy reasons; Pokemon Evolution Group (Shiny color, Matte), Pokemon Evolution Group (Shiny color, Flocked), Pokemon Evolution Group (Normal color, Matte), Pokemon Evolution Group (Normal color, Flocked), Team Rocket Figurine Set (Normal), Team Rocket Figurine Set (Blue).
I was contacted months after my purchase that the Team Rocket Figurine Set in both colors could not be procured. I was asked if I wanted a refund and accepted the refund which they did send. On Feb 2026 I was alerted the other items were ready to be shipped; I paid for shipping and waited.
May 2026 comes around and the items arrive with the Evolution set all missing a specific figure AND one Evolution set being completely missing. I reached out to the company about this and they noted they would look into it.
Days later they tell me the figurine was not included and they had to ask the manufacturer what was even included in my order. I looked on their website and noticed the canceled Team Rocket Figurines were listed as in stock; despite them claiming they could not find any for my order. This company is clearly having issues with properly keeping track of their own stock.
When I pointed out the product page for the Evolution Group Figures did not state this item was not included; they claimed the image (which was in Chinese, which nobody using their service can read) said "Any amount of this figurine can be purchased". This does not clarify the issue that their description, in English, did not note that this item had to be bought separately from an item literally called "Pokemon Evolution Group".
They refused to give me a refund for the missing figures, and when I pointed out one of my figurine sets was completely missing they dragged their feet and told me I had to wait 14+ days for a refund. When I contacted them later about the refund, they had the audacity to send it to me via Paypal in a way where I was charged a payment processing fee; so I got LESS than what was supposed to be refunded.
I am realizing now the long refund wait time (14+ days) was to bait out Paypal's time limit as to when you can ask for a refund for an entire order (At this point they really should have refunded the entire thing due to all the missing, miscommunicated figures & other issues). This company is dishonest, cannot even refund customers properly, is not keeping track of what they are selling, and overall was a pain to deal with.
Anyone else interested in importing from them should do so somewhere else.
Ordered a couple figures through them, one of which was in stock at the time of purchase, the other pending production; I received the in-stock figure with no issues (timely, carefully packed); the in-production figure remains in limbo; the store listing mentioned the estimated completion time to be around Q1 of 2026; by late March, I hadn't heard anything, but I wanted to give some extra time in case there may have been a delay in completion; by the time the end of June (end of Q2 2026) came around, I had still not heard back regarding the state of the second figure. I reached out to inquire about the status on 7/19 and 7/27, trying to determine if they were ready to ship out, or if they still needed more time to complete the figure. As of 8/6, still have not heard back at all.
The product arrived in perfect shape, though I seem to have been unlucky, it took more than a year to arrive!
I was in no rush this is all just a figurine, mere decoration, but still, hence the 4/5 stars
Big up to Allen on WhatsApp, it was great having you during this longest shipment of my life lol
My shipment arrived on the time that was promised, in amazingly great condition, and with no problems at all! Allen was amazingly good at handling the process and was up-front, concise, and very professional. Thank you for your hard work Allen!
Allen is the assistant in charge of all my orders and i can honestly say it’s an absolut pleasure to work with him and with Orzgk in general. The figurines are always in perfect condition and if there is damage due to the delivery Allen will gladly assist with all his knowledge.
Fantastic customer service. My representative (Allen) was very knowledgeable about everything I wanted to ask, even if it wasn't directly related to my order. Plenty of shipping options for any price range, and the product arrived in perfect condition. Will definitely be doing business with them again!
I have pre-ordered the Ye Shunguang by Hakimi Studio figure back in January and it is safe to say that once she arrived, she looked amazing, everything was perfect and she was completely intact upon opening the box for the first time.
Overall she feels very solid and the quality from the paint to the minor details is absolutely stunning and amazing, whilst also feeling durable once put up together.
My personal assistant for this order has been Ella and she has been super nice, clear and very straight forward with everything since the first time I placed my order all the way to going through the shipping process and eventual arrival of the figure.
Will definitely use again when I’ll decide on my next figure!
Great price on an excellent product and outstanding customer support
I got a really good deal on a very nice Eva-01 model kit and the assistant Allen was super communicative and helpful in answering all my questions about shipping and delivery times. I highly recommend them, their products are great and their customer service proactively fixes any issues that may arise.
I ordered several Attack on Titan resin figures and I'm extremely satisfied with my purchase. The resin feels durable, and everything arrived in perfect condition thanks to the secure packaging. Shipping was fast, and the Assistant Allen was friendly, responsive, and always willing to answer my questions. I highly recommend this shop to any Attack on Titan fan looking for high-quality resin figures. Some figures from AOT as Annie and Rainer you can see in my tik tok profile sava_time1
Gave me the option to choose full price or down payment for the pre-order. They kept me updated on the status of my pre-order, by showing proof of in their warehouse. And also responded quickly to emails when I sent them as needed.
Delivery was quick and smooth. They also had the breakdown on what the price and time length would be for each Delivery option. Not only that but the statue was in great condition. The only issue would be a manufacturer problem and it's just with one of the small fabric pieces.
Besides that everything was great! I wouldn't mind ordering from them again if I were to buy another figure!
My third order from ORZGK! Everything was great as usual; my resin was shipped promptly, arrived safely, and the communication with my assistant Allen was perfect. Thanks so much! :)
I asked them when they were going to ship my order 2 months after i ordered and they told me i was gonna have to wait about 3 more months. I then asked for a refund and they agreed if they kept the deposit. However since it was their fault i didnt agree to that and opened a dispute on paypal. Now the really suspicious thing comes.
They asked me to cancel the dispute and then they would refund me. This is a common scam tactic, i showed the emails to paypal and almost immediately got refunded. I would stay away from them as that behaviour is highly unprofessional.
I pre-ordered a columbina plush a while ago and it finally arrived !! It's in perfect shape and i adore it !! Wish there were more updates regarding preorders but i don't think they could do anything about it. Regardless, they have been so patient and understanding with me and i'm glad i ordered here !! Lucy and allen especially helped a lot Will look foward for other products
This is my second order with ORZGK, and I’m already planning my third. My first purchase was a pre-order for the Astarion figurine in 2024, and my second was for the Vi figurine from Arcane in May 2026.
Both times, my assistant Ella was absolutely fantastic. She responded quickly to my questions (including a stock check for Vi), helped resolve a payment issue without any hassle, and kept me updated throughout the shipping process. With Astarion, the pre-order period was long, but I never once felt worried — Ella kept everything transparent and reassuring.
Having had a poor experience with another company before, I truly appreciate the personal, caring approach here. It makes all the difference.
Both parcels arrived in flawless condition, and the figurines now have pride of place on my shelf.
Highly recommended for anyone looking for reliability, great communication, and genuine customer care.
Thank you to Ella and the whole ORZGK team!
My second time ordering from ORZGK! My assistant Allen was very pleasant to work with and got my statue to me quickly and safely. I will definitely be doing more business with them :) thank you so much!
I had a great experience with ORZGK. The customer service was excellent, and Ella was always kind, professional, and quick to respond to my questions.
My statues arrived safely and were packed extremely well. Everything was in perfect condition, and the quality exceeded my expectations.
Thank you for the excellent service. I will definitely order from ORZGK again in the future. Highly recommended!
Allen and the other customer support staff did an excellent job answering my numerous questions and when the product arrived it was absolutely perfect. I would definitely recommend this service
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