Update - following my complaint I’ve now received a full refund. Thank you for bringing this to a resolution.
I purchased several items from this website back in Oct 2025. On receipt the material was very stretchy & therefore not as excepted in terms of fit & style.
I returned the items within the timescales, gave proof of postage & the tracking number at my own expense. Despite numberous emails & chasers, it’s over 3 months later & I have still NOT RECEIVED MY REFUND! It’s unacceptable service, I would strongly recommend not using this website 😢
Oyrosy 回复2026-02-05
We’re sorry for the oversize item and the troubles in your return process. After checking, your return parcel is still in transit so our warehouse hasn’t received it, which caused the refund delay. We’ve now processed a full refund for you in advance, and the fund will be back to your account shortly.
We apologize again for the inconvenience. We would appreciate it if you could update your review if you’re satisfied with the solution. We’ll optimize our return tracking to avoid such issues.
Thanks for your understanding!
Oyrosy Team
The shirts I ordered were too small. I wanted to exchange them for a larger size. But the customer service was excellent ! Sending larger size and don’t have to worry about sending the others back! Will definitely continue shopping here!
Oyrosy 回复2026-02-04
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I ordered a $137.00 outfit on Dec 13, 2025, I have never received my purchase, I contacted them several times, the last time I contacted them they said they don't see where I made the purchase, they took the money from my bank account for that purchase. I saw there was a shipping order at one time that stated the item is no longer available. You order from them you will get ripped off. I am turning this over to my bank as fraud, they refuse to return my money.
Oyrosy 回复2026-02-05
We’re sorry that you haven’t received your order. We tried to check your order with your review ID but failed to find the relevant record.
Could you please contact us via [[email protected]] with your order number and shipping info? We’ll verify and solve the problem for you at once. We take your feedback seriously and will handle this matter properly.
Looking forward to your email!
Oyrosy Team
I am in love with the products and the service of this company!! They are professional and the Product is Phenomenal!!! I have purchased several pieces and they are eye catchers! They are 💯!!!
Oyrosy 回复2026-02-06
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
How is this company still trading in the uk ????? Fake images of clothing what you receive is thin fancy dress costumes joke like ! And then you can’t return or get a refund ! Please stay away from this company until it’s shut down!
I keep getting text messages from them and when you reply STOP it says message failed to send! If that doesn’t tell you this company is fake then I don’t know what is! They don’t stop annoying me!
Oyrosy 回复2026-02-05
We’re sorry for your feedback on the product quality. We confirm that you raised a dispute via PayPal for this order, and the case has been ruled in our favor after official review. We will follow PayPal's final solution strictly.
If you have any issues with your purchase in the future, please contact us directly via [[email protected]] for a prompt solution. Thank you for your understanding!
Oyrosy Team
I bout western hooded, front zipper ruffled hem pink leopard print dress absolutely gorgeous, fantastic quality fabric people make me compliments how lovely I look, thank you I will order moor dresses
Thank You
Anne-Marie Banks
Oyrosy 回复2026-02-04
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Very poorly made and missing items. I wish I had read the reviews before I ordered
Oyrosy 回复2026-02-04
We’re so sorry for the awful experience you had—your first package was lost by the logistics company, and we messed up the re-send with the wrong item. We take full responsibility for this, and we’re really sorry for all the hassle this brought you.
We’ve already issued a full refund for your order, and it will be back to your account shortly.
We’ve checked and optimized our order and delivery process to avoid such mistakes again. Could we ask for your kind understanding, and would you consider amending your review if you have a minute?
We hope to get a chance to serve you better next time. Thanks a lot!
Oyrosy Team
This company went above and beyond love this company what…
This company went above and beyond what I expected. I ordered the wrong size and they made it right. They immediately sent me a new coat .
The coat is great! It’s a classy leather with faux fur collar.
Very expensive looking. But the price is right!
Bobbie
Oyrosy 回复2026-02-04
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I ordered the Retro Fashion Sporty Gray Knitted Feather Cuffs High-Neck Top and Slim Fit Flared Pants Suit in a size I thought would fit, going by their size chart. I received it and the pants were too large. I contacted Oyrosy to exchange the outfit for a smaller one. They responded quickly, They told me to keep the one I had and shipped me the smaller size 24 hours later. Their customer service was very easy to deal with. I will order with them again.
Oyrosy 回复2026-02-03
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I would have no hesitation to buy from Oyrosy again ( I already have ) i bought the beautiful pink velvet coat but it was running on the small size. Oyrosy had no hesitation to say they would have a larger coat made and send out to me free of charge and for the inconvenience to keep the other one. I was thrilled to hear this. The coat is stunning, just as it looks in the pictures. I am still awaiting the new one but confident it will arrive. 🤩
Oyrosy 回复2026-02-02
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I made a purchase for Cowboy Carter Houston night 2. I paid for two day shipping my item arrived AFTER the Beyoncé concert. I traveled to Texas from Baltimore so I had to purchase other things to wear since my outfit didn’t arrive as scheduled. When I returned from Houston my outfit was waiting for me. Which was useless at this point. Upon opening my package this item did not look like what’s advertised on the site. Cheap quality and looks nothing like the picture.
Oyrosy 回复2026-01-31
So sorry for the slow shipping and the faulty product quality you received—we totally get how disappointing this is! We tried to find your order with your review ID but were unable to locate the relevant details.
Please contact us at [[email protected]] and our team will assist you with a proper resolution at once. We really appreciate your feedback as it helps us fix our issues and do better. Thanks!
Oyrosy Team
Terrible company !!! Thieves and liars I bought a jacket from a picture on thd site the rubbish I have been sent is embarrassing this is a scam site using designed images and sending cheep toot DO NOT ORDER
Oyrosy 回复2026-02-02
We sincerely apologize that the product you received does not match the listing images, and for the disappointing shopping experience this has caused you.
Unfortunately, we are unable to locate your order details using your review ID. Could you please contact our customer service team via email? We will promptly verify your order and provide a satisfactory solution for this issue as soon as possible.
We deeply regret the inconvenience and appreciate your understanding and cooperation.
Our email: [email protected]
Oyrosy Team
Customer service was the best I’ve experienced! Quick to respond and offer options I could choose from.
Oyrosy 回复2026-02-02
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I love my outfits. And the service is amazing. The fashion is incredible and I’m very happy to order more from them.
Oyrosy 回复2026-02-02
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Horrible customer service and quality of clothes is very poor. Never order from this company - waste of money.
Oyrosy 回复2026-01-31
Hi there! We've processed a full refund for you regarding the material and quality issues of the item, and we sincerely apologize for the unpleasant shopping experience. If the issue has been resolved properly, could we ask a tiny favor of you to update your review? Your understanding means a lot to us and will push us to strictly control product quality. Thank you so much for your kindness!
Oyrosy Team
Absolutely a fraudulent website offering awful material and style from the pictures and description. SAVE YOUR MONEY AND BUY SOME WHERE ELSE! I took a month to get the awful clothing too
Oyrosy 回复2026-01-31
We’re really sorry about the slow shipping and the quality issues with your item—we totally understand how frustrating this must be! We tried to find your order with your review ID but didn’t get the matching info.
Could you reach out to us at [[email protected]]? Our team will sort this out for you right away with a proper solution. Your feedback helps us get better, and we truly appreciate it.
Oyrosy Team
After receiving my coat - in medium(I am a size 14 uk) it was too small. It was long enough in the sleeves - the length but did not button up. I approached the company and they responded immediately after talking measurements- they offered to send a large -this arrived on the day specified and I am very happy with the replacements- they didn’t want the original cost back so no heavy postage bill- they great to deal with.
Oyrosy 回复2026-01-31
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
They gave me the greatest solution for a wrong size jumpsuite. The asked me the right size and without costs they send the right size. And it is beautiful! Thank you!
Oyrosy 回复2026-01-31
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Product received looks nothing like what was on the AI model. It is cheaply made and not worth 1/2 the money I spent.
It took almost 2 months to receive.
I would like a refund.
Oyrosy 回复2026-01-30
We sincerely apologize for the unpleasant shopping experience caused by the inconsistency between the received product and the listing images. We take your feedback very seriously and are eager to resolve this issue properly for you.
Could you please kindly specify which item has the inconsistency problem? Upon confirmation, we will provide you with optional solutions including replacement of the product or a refund arrangement as you prefer.
For a faster and more efficient handling of your issue, we recommend you contact our customer service team via our official email [[email protected]]. We will reply to you at the earliest and follow up on the problem until it is fully resolved.
Thank you for your patience and understanding. We look forward to your reply and to making things right for you.
Oyrosy Team
Some of the merchandise is cut big but overall they close are very nice and stylish
Oyrosy 回复2026-01-29
We sincerely apologize for the unpleasant shopping experience caused by the oversized product, and we truly value your feedback. We have checked your order and confirmed that the replacement item you need is currently in production. We also noticed that you have opened a case for your another order. For us to process your after-sales matters smoothly and arrange the follow-up for the replacement, please kindly cancel the relevant case first, then contact our customer service team. We will wholeheartedly solve your problems and ensure a satisfactory solution for you. Thank you for your understanding and patience!
Oyrosy Team
