I ordeeed 2 items from this company. After a month they told me the item is no longer available but refuse to refund my money. They other item has not yet been shipped and they say they cannot find the order number. This is after several attempts with customer service. These are not cheap items.
Oyrosy 回复2026-02-20
We are sorry to hear about your disappointment regarding the out-of-stock item.
The out-of-stock product has already been fully refunded to you, and the other item has been shipped out.
If you have any questions or need further assistance, please contact us via email with your order details.
We will respond to you promptly and help resolve any issues.
Thank you for your understanding.
Oyrosy Team
One of my purchases is delayed. Customer service answered all my inquiries promptly. I am awaiting its arrival.
Oyrosy 回复2026-02-14
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I am trying to return an item that is too small. I believe the wrong size was sent. There is no place on my order form to return or even contact support. Very bad company.
Oyrosy 回复2026-02-20
We are sorry to hear that the item was too small for you.
After checking, we found you have two orders, and we’re not sure which one you’re referring to.
We have also emailed you but haven’t received your reply yet.
If you need a replacement or refund, please contact us via email [[email protected]] with your order details.
We will assist you as soon as possible.
Thank you for your understanding.
Oyrosy Team
The craftmanship of the jacket I ordered is excellent. Although it was smaller than I expected, representatives worked with me to get a larger size. If you want high quality, stylish clothing, Oyrosy is the place to shop.
Oyrosy 回复2026-02-14
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
We are sorry to hear that you are disappointed with the product quality.
We have tried to locate your order using the information from your review, but we were unable to find a matching record.
To better assist you and address your concern, please contact us directly via email [[email protected] ] with your order details.
We will respond promptly and do our best to help.
Thank you for your understanding.
Oyrosy Team
Do NOT purchase from this company. I ordered 3 dresses in December and didn’t receive any of them in time for my 50th birthday on February 6th. They have been less than cooperative returning the dress that I received late; asking me to pay for shipping fees and that I will not receive a full refund.
This experience has been a nightmare and urge everyone to stay away from this company.
Oyrosy 回复2026-02-20
We are sorry to hear you’re disappointed with the shipping speed and return policy.
We have tried our best to locate your order using the review ID, but we couldn’t find any matching record.
To assist you properly and resolve your concerns as soon as possible,
please contact us directly via email [[email protected]] with your order details.
We will respond promptly and do our utmost to help.
Thank you for your understanding.
Oyrosy Team
I will NEVER EVER order from this company again!!! I do not recommend at all!!! I ordered 4 items and two of them didn’t fit at all even though I ordered according to the size chart, and the one special dress that I really wanted never arrived. Quality and sizing are inconsistent and the quality of the two garments that didn’t fit was terrible-super cheap looking and didn’t look like the website photos. Do NOT order from here unless you are sure about the sizing and quality because they do everything in their power to keep you from getting your money back! The item that wasn’t delivered because it was out of stock took at least 6 email exchanges to get a refund. Each email tried to offer an exchange with a discount code despite the 6x I replied no, no, no, I just want a refund! There shouldnt be any questions asked when requesting a refund for an item never received. Update: They did not refund the full amount of the item not received and now I have to send more emails. You can tell from the reply that it’s just another automated response. 😡 You can’t talk to a human or even chat online with a human - it’s all via email. You have to pay shipping and any international levies along with customs clearance because you have to ship it back to China. This brings me to my last gripe that the shipping notifications didn’t work at all and took about 3 weeks to deliver!!! For the items that I wanted to return, they wanted me to give them all my measurements and tell them exactly what didn’t fit and asked for all kinds of information and again, tried to make offers to try to get you to do an exchange rather than a refund. HORRIBLE customer service.
Oyrosy 回复2026-02-20
We are sorry to hear you are unhappy with the sizing and that you have not received your order.
We have tried our best to locate your order using the review ID, but we were unable to find any matching record.
To assist you effectively and resolve your issue as soon as possible,
please contact us directly via email [[email protected]] with your order details.
We will respond promptly and do our utmost to help you.
Thank you for your understanding.
Oyrosy Team
Please believe every word you read about how poorly this company does business. Do not waste your time or money. I refuse to waste anymore time with details.
Oyrosy 回复2026-02-20
We're sorry to hear you're not satisfied with your purchase.
We have tried to locate your order using the information from your review, but we were unable to find a matching record.
Please contact us via email [[email protected]] with your order details, and we will be glad to assist you and resolve any issues you may have as soon as possible.
Thank you for your understanding.
Oyrosy Team
Every time I use a coupon of any kind my orders are cancelled. Shopify allows you to earn petal point but be damned if you use them. I've been sorely cancelled on all my favorite items..even on replacements I choose. I think it's bcz I use the coupons they give me for spending thousands of dollars. I'm being played a fool but I await more western styles if they ever choose to put out anything new. So far I can't get my hands on the best items. Pay full price peoples perhaps you won't be shunned the way I have.
Oyrosy 回复2026-02-11
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration and disappointment you've encountered when trying to use your coupons or Petal Points toward your purchases.
Please know that it is never our intention to cancel orders unfairly or discourage you from using the rewards you’ve rightfully earned as a valued customer. Your loyalty means a great deal to us, and we truly appreciate the time and money you've invested in supporting our brand.
Site très sérieux et très commerçant. Je suis très satisfaite du service après vente et de leurs réactivité rapide pour solutionné mon problème. De plus, les articles sont de très bonne qualité ainsi que les packagings utilisé pour le transport. Je recommande a 300% ce site. Le choix est large et surtout originale j'adore.
Very serious and very commercial site. I am very satisfied with the after-sales service and their rapid responsiveness to solve my problem. In addition, the articles are of very good quality as well as the packaging used for transport. I recommend this site to 300%. The choice is wide and above all original I love it.
Oyrosy 回复2026-02-11
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Product is as advertised, seems good quality, delivered reasonably quickly.
Oyrosy 回复2026-02-11
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
The XS size in some of the outfits are NOT XS. They are either a MEDIUM OR LARGE.
Oyrosy 回复2026-02-20
We are truly sorry that the item you received was too large and did not fit you properly. We understand how disappointing this can be, and we sincerely apologize for any inconvenience this has caused you.
We have already processed your full refund, and the amount should be returned to your original payment account soon. We always put our customers’ satisfaction as our top priority and hope we have resolved this issue to your satisfaction.
If you are now happy with how we handled your problem, we would greatly appreciate it if you could kindly consider updating your review. Your support means a lot to us, and we hope to have the chance to serve you better in the future.
Thank you so much for your understanding and patience!
Oyrosy Team
Super fantastic served . Wow I can’t praise this company enough
Wow I can’t praise this company enough. I purchased a gorgeous dress and it was too small . I emailed to ask to exchange it for a larger size and they were so kind to send the larger size immediately without returning the other dress . I emailed them and said how much I appreciated their wonderful service, you don’t get service like this anywhere else. I’m so so happy .
Oyrosy 回复2026-02-11
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I was first very impressed by Oyrosy’s unique styles, and ordered one dress. While I loved the style and the material, it didn’t quite fit right. I was helped through the process of exchange by attentive customer service representatives and received another, beautiful dress, that is of an equally unique style, beautiful material, and quality craftsmanship.
100% recommend! Thanks Oyrosy!
Oyrosy 回复2026-02-09
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
We’re sorry you haven’t received your refund yet—we’ve replied to you multiple times about this issue! Refund processing may have bank-related delays, please check with your bank first, and feel free to contact us via our official email with your order details for further verification and assistance. We’ll resolve this for you as soon as possible.
Oyrosy Team
The dress I ordered did not come as described and was very poor quality. The seems were misaligned. The sizing was very inaccurate. The dress was shipped from Ontario, Canada. The pricing was in US dollars. And my instructions to return the product was an address in China to an Individual person not a company. It is very costly to ship from Canada. I will most likely just pay the cost to have the alterations done rather than spend the money to ship to China. I also suspect that my refund would also be very difficult to pursue. Very unprofessional standards. I have since been contacted regarding my concerns…however their FREE Reference was not acknowledged… I asked they offered free replacement replacement , shipping? … after five days I still don’t understand whether that’s free shipping or a free return or a free garment or what they will do to try to rectify the horrible product to the forwarded to me. I guess dealing with people that speak English or understand the English language would be foremost on my next purchase.
Oyrosy 回复2026-02-09
Sincere apologies for the product not matching the description and the unsatisfactory return policy experience! We’re unable to locate your order with the review ID alone, so please contact us via our official email [[email protected]] with your order details—we’ll resolve this for you properly and promptly.
Oyrosy Team
I've been waiting over a year for a dress. No intelligent responses from customer service.. I ended up just giving up and swearing to warn people of this company. Looking at the reviews, it seems I'm not alone. I'm still not sure what actual date I ordered this item.... RUN... DON"T TRY ....
Oyrosy 回复2026-02-06
We sincerely apologize for the frustrating slow shipping experience you had with your order a year ago—this fell far short of the service standard we hold ourselves to, and we’re truly sorry for the inconvenience caused back then. Unfortunately, we haven’t been able to locate your order details using the associated customer ID. Could you please reach out to us via our official email [[email protected]] with relevant order information? We’d be happy to follow up on this matter and make it right for you. Thank you for your feedback, which helps us keep improving our services.
Oyrosy Team
I had an issue with the item I purchased from Oyrosy, and they were so quick to respond with a generous resolution. I am so impressed with their approach to quality customer service and dedication to their customers' experience, that I will be a frequent and active shopper on their site. Plus, their merchandise is unique and stylish that sets them apart from most online e-merchants. Thank you, Oyrosy, for your exceptional attention to your shoppers.
Oyrosy 回复2026-02-09
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I ordered a dress that was lost in transit because of the address I provided was wrong. I reached out to customer service and gave them the updated address. They reshipped the item and wrote me an email saying my order was on its way. I received it and for that I'm grateful for the excellent service.
Oyrosy 回复2026-02-06
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Ordered 2 items and contacted them immediately via their website to cancel as I realized they would not arrive in time for my event I needed them for. I have sent 3 messages to them and have gotten zero response. I am very concerned after reading these other reviews I may not even get the 2 items and if by some miracle I do receive them they will be poor quality like some of the complaints on here say everything is. I chose to order from this site because the quality seemed better than others and the prices were more and was duped into thinking I would have better luck.
Oyrosy 回复2026-02-06
We sincerely apologize for the frustrating experience with slow shipping and delayed customer service replies, and we totally understand your disappointment after reading other negative reviews—this is far from the service standard we strive for. We want to clarify that our customer service team will respond to all emails within 24 hours once you contact us, and we hope you won’t leave a negative review based on what you’ve read about others’ experiences before giving us a chance to resolve your issue personally. Unfortunately, we couldn’t locate your order with the customer ID used here, so could you please reach out to us via our official email [[email protected]]? We’ll look into your problem in detail and make it right for you at the earliest. Thank you for your patience and valuable feedback that helps us improve.
Oyrosy Team
