Phobio

Hello, While we price every trade-in based on the condition reported at the time of the quote, we understand that the value provided may not match everyone's needs. Quotes are shown upfront, so you can decide whether to proceed before sending anything in, and you're never obligated to complete the trade. In cases where a device arrives matching what was reported, the payout matches the original quote with no adjustment, and the trade-in is auto-approved for payment processing. We're sorry to hear the offer wasn't what you hoped for, but we stand behind our pricing process. If you have any specific questions regarding the outcome of your trade-in or payment, please reach out to [email protected], and we'll be happy to assist. Kind regards, Phobio Support

Hello, We are sorry to hear that you have not received the payment for your trade-in. These emails can sometimes get lost in your spam/junk folder. We have put in a request to have your payment resent to you, and it will come directly from Costco ([email protected]). If you do not receive this email within the next 2 business days, please reach out to our Support team at [email protected]. We would be happy to help. Kind regards, Phobio Support

Hello, We have searched our ticket system for any missed tickets from your email address and are unable to locate any contact we received. We'd be happy to assist. You can email us through your trade-in dashboard or at [email protected]. Kind regards, Phobio Support

Hello, We take reports of shipping damage seriously, and we want to address this directly. Every device we receive is inspected and documented upon arrival, and our findings are based on that record. Damage that occurs in transit is unfortunately possible with any shipment, and UPS has a claims process for situations like this. We're sorry this trade-in did not go the way you expected. Our Support Manager will be in contact with you soon to discuss options moving forward. Kind regards, Phobio Support