Easy to use and seamless to receive…
Easy to use and seamless to receive credit
About Phobio
Data updated- Website
- phobio.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 11% (3/28)
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About this business
Phobio builds device trade-in platforms that help brands deliver better customer experiences and ensure every device finds a new home before it is ever recycled.Having trouble with your trade-in? We are here to help. Reach out to us at [email protected] and include your confirmation number and any relevant order or tracking details so we can pull up your trade and get you sorted quickly.
Written by the business, not verified by us.Is Phobio legit?
Phobio (phobio.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 11% of negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the entire trade-in process is remarkably smooth, well-organized, and exceptionally easy to navigate from start to finish. People also really appreciate the practical shipping materials provided, along with the prompt digital card delivery and clear status updates. However, some people mentioned that initial online trade-in offers were significantly reduced once devices underwent final inspection. A few other people also felt that waiting for payments and receiving customer support responses took much longer than expected, sometimes lasting nearly a month. Reviewers occasionally noted concerns regarding unexpected damage claims or difficulties with returned items.
Auto-generated from all reviews of this business. For reference only.What people say
Clear instructions
Clear instructions, simple process, timely communications
Phobio processed my phone return…
Phobio processed my phone return immediately, and provided the credit.
Pleased with $50 from Costco for watch…
Pleased with $50 from Costco for watch that was just laying around good instructions on how to send to phobic
Phobio works as advertised.
Forms were easy to fill out. When I had a question about the shipping process, it was answered promptly and completely. Cards arrived in a timely manner.
The process is very simple and easy.
Overall ease of the process.
I have yet to receive my gift card so…
I have yet to receive my gift card so whilst I have completed everything phobia has,failed to do it's part
Reply from Phobio2026-08-09
Thank you for your feedback. We're sorry to hear that you haven't received your payment yet. Our records indicate that your payment was sent directly from Costco ([email protected]) to the email address you have on file. We encourage you to check your spam/junk folder, as it can sometimes be routed there. We will also have Costco resend that payment to your inbox, so please be on the lookout for that. If you need any additional assistance, our Support team is always willing to help. You can contact them via your trade-in dashboard or at [email protected]. Kind regards, Phobio Support
Very easy process!!
Very easy to do transaction
Process easy and quick
Process easy and quick. Every step can be checked online
Easy to use
Easy to use, straightforward process. Convenient shipping options and quick and responsive customer service
Easy process
Very easy and appreciated the…
Very easy and appreciated the step-by-step directions. Email confirmations were very much appreciated.
Everything went smoothly
Very easy to work with
Very good experience
Very good experience! Everything was set up very well, and could not have been better.
Easy process from setting up the watch…
Easy process from setting up the watch for pickup for evaluation and then getting our reimbursement statement.
Quickly resolved a payment issue
Quickly resolved a payment issue. The entire tradein process went very smoothly from start to finish including resolution of a payment issue. Be alert your digital Costco card could be delivered to your "junk" mail.
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