They communicate very responsively and…
They communicate very responsively and clearly.
About Phobio
Data updated- Website
- phobio.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 11% (3/28)
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About this business
Phobio builds device trade-in platforms that help brands deliver better customer experiences and ensure every device finds a new home before it is ever recycled.Having trouble with your trade-in? We are here to help. Reach out to us at [email protected] and include your confirmation number and any relevant order or tracking details so we can pull up your trade and get you sorted quickly.
Written by the business, not verified by us.Is Phobio legit?
Phobio (phobio.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 11% of negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the entire trade-in process is remarkably smooth, well-organized, and exceptionally easy to navigate from start to finish. People also really appreciate the practical shipping materials provided, along with the prompt digital card delivery and clear status updates. However, some people mentioned that initial online trade-in offers were significantly reduced once devices underwent final inspection. A few other people also felt that waiting for payments and receiving customer support responses took much longer than expected, sometimes lasting nearly a month. Reviewers occasionally noted concerns regarding unexpected damage claims or difficulties with returned items.
Auto-generated from all reviews of this business. For reference only.What people say
Easy Peasy!
it was as easy as it could be.... send it back, they process the unit, if there is a problem they notify you as what needs to be done.... fix it and they process your credit! easy peasy!
Very easy & paid more!
Very easy to do and paid more than another on-line service.
The process took a very long time
The process took a very long time. I eventually did get payment but it seemed to take a month. i've done this exact thing through Apple and it took maybe 10 days. The customer communication was very slow but when I did hear back regarding when I would get payment, the person was very nice but really couldn't tell me anything except to wait.
Everything was well explained and went…
Everything was well explained and went smoothly. Great program to have.
Easy and paid the full estimate price.
Easy and paid the full estimate price. Highly recommend
fast easy service
Easy to follow instructions
Easy to follow instructions. Very straightforward. They delivered the necessary packaging material to send my old iPad to them in a timely manner. Also, the gift card was provided after they received and verified my trade-in. Overall, I will do this again if it’s offered when I need new equipment.
Very easy to use
Very easy to use. Kept me informed throughout. Delivery as promised.
Smooth process from beginning to end
Smooth process from beginning to end. Their dashboard is a great tool!
Easy to do and very quick from start to…
Easy to do and very quick from start to finish.
The process was very easy for the trade…
The process was very easy for the trade in of my IPAD. The response of approval was handled timely. I would recommend this program to others.
Worked as they said it would
Smooth process
Smooth process, no surprises.
Super easy and great communication
While purchasing a new laptop at Costco, I was provided a receipt sharing about trading-in my old laptop with Phobio (QR code provided) to receive a Costco cash card. After comparing the trade-in quote amounts with other places, I decided to give it a try. After filling out the questions online, I was given a QR code for mailing it in. I took my laptop and apple watch to a nearby Staples (location I selected) for them to package up and send in. From there, I received emails/texts updating me on the devices and the process. I received alerts all along the way: when the devices were received, inspected, the inspection results, and when the trade-in value quote was determined. Lastly, an email arrived from Costco with the digital card to use at the store. It was super slick, efficient and amazing communication all along the way. The trade-in amounts were the same as if I had taken them to the Apple store for a trade-in and this was much easier than navigating the Apple store, in my opinion.
The process was simple
The process was simple, well communicated and the time lines were met out.
The process was seamless and fast.
Ease of use
Ease of use, easy to start the process, easy to send in our device and easy to retrieve our payment.
Good experience, but a little slow.
The process was straightforward and streamline. The whole process took just under a month. I had a slight issue with receiving my Costco digital card, but customer support was quick and helpful in resolving my issue.
Trade in process was super easy and…
Trade in process was super easy and fast. My Costco gift card did not come within the 5 business days as stated, but I reached out and they looked into it in a very timely manner and my Costco gift card was in my email that afternoon. Very seamless, easy, and quick transaction!
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