Phobio builds device trade-in platforms that help brands deliver better customer experiences and ensure every device finds a new home before it is ever recycled.Having trouble with your trade-in? We are here to help. Reach out to us at [email protected] and include your confirmation number and any relevant order or tracking details so we can pull up your trade and get you sorted quickly.
Written by the business, not verified by us.Phobio (phobio.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 11% of negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently mention that the entire trade-in process is remarkably smooth, well-organized, and exceptionally easy to navigate from start to finish. People also really appreciate the practical shipping materials provided, along with the prompt digital card delivery and clear status updates. However, some people mentioned that initial online trade-in offers were significantly reduced once devices underwent final inspection. A few other people also felt that waiting for payments and receiving customer support responses took much longer than expected, sometimes lasting nearly a month. Reviewers occasionally noted concerns regarding unexpected damage claims or difficulties with returned items.
Auto-generated from all reviews of this business. For reference only.I am a Costco employee who takes calls from our members. I walk them through finding their shop cards on Costco’s website, but had never used the phobio trade-in option myself until now. It was so efficient and easy. Seamless.
Smooth, easy process. Timely and good instructions
I never received the $20 payment for trading it in. It says "delivered in NJ". I live in Pittsburgh, PA. So this isn't worth the time and effort.
My payment was downgraded due to damage on the outside. I think it would be better if a box was sent so damage isn't due to the shipper. My payment went down from an estimate of $130 to $26 as a result of the damage. I'm not saying the damage was for certain due to shipping, but sending it in a box would ensure no questions about it. The process was very easy and I would use it again.
Great customer service and the trade in was very easy!
easy to do and prompt service
The process was easy and timely. No issues at all.
Straightforward process. No hassles. Worked exactly as described. Got estimated credit amount for Macbook via Costco shop card.
Good trade in value. Free return. Easy to complete the process.
Excellent experience very simple And quick
Easy to use, loved getting a Costco gift card in return!
It took awhile to get the digital card but after calling support it was delivered promptly.
The UPS store complained that there was not proper communication re: free packaging and shipping. Nevertheless they shipped it saying it was not the customer's fault. The communication and turnaround time re: receipt of device and inspection was slow. However, my 2 email inquiries were answered immediately and I received the full value of the initial quote.
Unfortunately, I couldn’t locate my refund. Gloria Chan helped get it reissued. She was pleasant to work with and very helpful.
Everything went smoothly this time as opposed to the last time I try to trade in with phobio. This time I made sure to take photos and a video showing my computer was in pristine condition and could start up and function. Last time, they sent me a notice that my computer couldn’t be started up, so I didn’t go through with the trade-in and ended up selling it to a friend. But it did work perfectly. this time everything went as planned. Just took longer than expected to receive the box to mail the computer back to them.
I sent two iPads in and only got credit for one.
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