How easy it was
Just not having I pad laying around not knowing how to get rid of them
About Phobio
Data updated- Website
- phobio.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 11% (3/28)
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About this business
Phobio builds device trade-in platforms that help brands deliver better customer experiences and ensure every device finds a new home before it is ever recycled.Having trouble with your trade-in? We are here to help. Reach out to us at [email protected] and include your confirmation number and any relevant order or tracking details so we can pull up your trade and get you sorted quickly.
Written by the business, not verified by us.Is Phobio legit?
Phobio (phobio.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 11% of negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the entire trade-in process is remarkably smooth, well-organized, and exceptionally easy to navigate from start to finish. People also really appreciate the practical shipping materials provided, along with the prompt digital card delivery and clear status updates. However, some people mentioned that initial online trade-in offers were significantly reduced once devices underwent final inspection. A few other people also felt that waiting for payments and receiving customer support responses took much longer than expected, sometimes lasting nearly a month. Reviewers occasionally noted concerns regarding unexpected damage claims or difficulties with returned items.
Auto-generated from all reviews of this business. For reference only.What people say
Was told tablet was damaged - not true
I tried to trade in a tablet, but was told it was damaged when received. Had it returned and there was no damage at all. Felt like they tried to cheat me. I won't do business with them again.
Easy process
Easy process, mailing box was good and Costco card was for full amount if the estimate
The entire process was quick and…
The entire process was quick and straightforward.
Very pleased with the phobia trade in
Very pleased with the phobia trade in. Just had to input our phone information and take it to UPS store. No packaging needed. Just showed the code. We received a Costco gift card in a few weeks. Worked great.
Quick and Fair
Quick, good communication and fair price.
Lengthy Process but a high quality experience
The ease of sending the phones from ups was great. Good communication. The process take about 3 weeks before payment is issued.
Process was straightforward and simple
Process was straightforward and simple. One near-glitch was the code used for UPS shipping. Several people got involved to figure it out.
Easy process
Easy questions to answer. Definitions provided. Fair trade offered. Easy to send back with the ship kit they provided.
Amazing and super easy
Amazing and super easy. Would use again.
good service
Phobio has good service. They provide a mailer to insure your computer reaches them intact. They proved clear instructions on how to pack the computer
It has been more than 5 business days…
It has been more than 5 business days since I've got the notice of payment via email but, I haven't received actual payment yet.
Costco's support of this program meant…
Costco's support of this program meant everything. We purchased a new computer at Costco and were told about Phobio. Your program was very impressive and your correspondence was very detailed. Thank you & keep up the great work!
Very easy to do business with
Very easy to do business with. Fast efficient and kept us informed of progress
Faster than I expected results and…
Faster than I expected results and reward/payment. It was less than I hoped for but still something
The process was generally good
The process was generally good. However, one of my MacBook laptops was not inspected properly and I was told that the screen has defects. But it did not. It just wasn't cleaned by me before sending it. So it had specs of dust and other small particles that were shining. The tech inspecting the MacBook should have been a bit more diligent about their job.
With the exception of how long it took…
With the exception of how long it took to have the laptop inspected and receive trade-in credit, the experience was satisfactory. It should definitely not take nearly 30 days to process this. After initiating the trade on June 22, I received my shipping box 9 days later. Then on July 3rd I mailed the item in the box. It took until July 24th to receive my trade-in credit.
There was no damage when shipped
There was no damage on my machine when I shipped it and I followed the directions provided exactly so your system is flawed. You deducted $200 off my original estimate. I would have kept the machine, tried to sell it locally or trade it in at another program.
Incredibly easy
Incredibly easy. Once we completed the online form, got our estimate, we received an email with a shipping label. Took the phone and label to UPS, scanned, and got our receipt. They paid for packing and shipping. Recieved payment a couple of weeks later. So easy!
No payment issued for confirmed device
It has now been a month since I sent in my device on the 1st. It was inspected and approved on the 15th. I received an email on the 22nd confirming the condition and that I would receive an email with the payment. It is now the 30th and no payment has been received. I can understand taking time to receive and review the device, but I cannot understand why it takes so long to issue payment.
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