Every step was made easy and completed…
Every step was made easy and completed without any hurdles. Even when I could not find my payment, help was immediate and effective.
About Phobio
Data updated- Website
- phobio.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 11% (3/28)
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About this business
Phobio builds device trade-in platforms that help brands deliver better customer experiences and ensure every device finds a new home before it is ever recycled.Having trouble with your trade-in? We are here to help. Reach out to us at [email protected] and include your confirmation number and any relevant order or tracking details so we can pull up your trade and get you sorted quickly.
Written by the business, not verified by us.Is Phobio legit?
Phobio (phobio.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 11% of negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the entire trade-in process is remarkably smooth, well-organized, and exceptionally easy to navigate from start to finish. People also really appreciate the practical shipping materials provided, along with the prompt digital card delivery and clear status updates. However, some people mentioned that initial online trade-in offers were significantly reduced once devices underwent final inspection. A few other people also felt that waiting for payments and receiving customer support responses took much longer than expected, sometimes lasting nearly a month. Reviewers occasionally noted concerns regarding unexpected damage claims or difficulties with returned items.
Auto-generated from all reviews of this business. For reference only.What people say
Smooth transaction but took a little…
Smooth transaction but took a little longer than expected.
I still haven’t received my Costco Shop…
I still haven’t received my Costco Shop card for my trade in.
What they say is what they do
Straight forward transaction with prompt payment.
The online experience was great and the…
The online experience was great and the whole rebate process was great
Easy to trade with
First time I used phobio but it was all a very smooth process with no hiccups. They also paid higher than other sites I looked at
Very easy process
Very easy process. Quick responses and quick payment coupon.
The convenience of the box that you…
The convenience of the box that you sent was outstanding. The internet support you gave to walk me though the process was the best.
The process was simple and effective
The process was simple, prompt, and all expectations were met. Very nice.
The package that I received was in bad…
The package that I received was in bad shape. I took the computer to the UPS Store and it was in great condition. The damage report that I received from your company was not there when I sent the computer. I will never use your services again.
Easy access to put photos in my frame
Not recommend!
Customer service is fast to respond, but was not able to help me get my trade in money. Next time I will use Apple and that way get my $75 for sure. Never had this problem with any trade in. Do not recommend!
You were quick at communicating and…
You were quick at communicating and paying. Process was easy
The trade-in process was very easy and…
The trade-in process was very easy and reliable. I received my Costco gift card in 5-10 business days. One thing make me happy, the costco gift card doesn't has expired day, so I can use it anytime in my available time.
Fast, easy and efficient
It was fast and efficient with easy way to track progress. Very uneventful, which is good in this case. Just enough emails with status updates. Not too many and not too few.
Easy peasy….cant say enough about it
Great customer service
Good communications and timely rebate.
Process was super easy and well worth…
Process was super easy and well worth the amount of credit given for my old iPad. I would do this again in a minute!
The process took a little longer than…
The process took a little longer than expected. Over all good experience, I would recommend.
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