They made it easy to recycle my old…
They made it easy to recycle my old iPad AND I got a bit of Costco credit for it. Win, win!
About Phobio
Data updated- Website
- phobio.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 11% (3/28)
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About this business
Phobio builds device trade-in platforms that help brands deliver better customer experiences and ensure every device finds a new home before it is ever recycled.Having trouble with your trade-in? We are here to help. Reach out to us at [email protected] and include your confirmation number and any relevant order or tracking details so we can pull up your trade and get you sorted quickly.
Written by the business, not verified by us.Is Phobio legit?
Phobio (phobio.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 11% of negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the entire trade-in process is remarkably smooth, well-organized, and exceptionally easy to navigate from start to finish. People also really appreciate the practical shipping materials provided, along with the prompt digital card delivery and clear status updates. However, some people mentioned that initial online trade-in offers were significantly reduced once devices underwent final inspection. A few other people also felt that waiting for payments and receiving customer support responses took much longer than expected, sometimes lasting nearly a month. Reviewers occasionally noted concerns regarding unexpected damage claims or difficulties with returned items.
Auto-generated from all reviews of this business. For reference only.What people say
The whole experience was seamless and…
The whole experience was seamless and we received our Costco shop card really fast.
The whole process went smoothly
This was a very simple process
This was a very simple process. They kept us very informed through texts and email all along the way. It was very easy and only took a short time before we had our money. I was very impressed and would do it again.
Slow!
It too long to get the final check of the laptop & shipping took over a week. So from ship date to final pay out almost 2 weeks.
I have not received my funds!!
I have not received my funds!!! Why would I rate you any higher!! I am owed $105.00!!!
easy cash for old phones
easy, honest, efficient
I never received my Costco gift card…
I never received my Costco gift card and have no way of reaching out to anyone about it. You received my product, offered me an amount which I accepted, finalized everything but the gift card was not received.
Seamless trade-in process
I was a little nervous about this trade-in process for my iPad but it worked perfectly. I requested the shipping box which arrived promptly and provided an easy and safe way to return it. I don’t remember how long it took to get my Costco Cash Card, but it went smoothly.
Great trade in experience
Great trade in experience. Easy to do and quickly got trade in credit
Kuddos for helping recycle old…
Kuddos for helping recycle old electronics, but since I was promised a certain amount of money, I was expecting to receive and I never did. Also, the process takes too long.
I received my Costco gift card in a…
I received my Costco gift card in a timely manner
Fast customer service.
Please have a supervisor call me
Please have a supervisor call me. Very poor service.
Ease and convenience of transaction.
After 5 business days wait I am still…
After 5 business days wait I am still waiting payment.
Lived up to my expectations and their…
Lived up to my expectations and their commitment for return.
Easy process and great pricing
Easy process and great pricing! Couldn’t be happier with the service.
Simple process
Simple process. Easy, no issues.
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