Easy and straightforward process
Easy and straightforward process. My trade in got processed promptly and Costco shop card emailed to me. One thing I would recommend is to have the option to ship via fedex or ups.
About Phobio
Data updated- Website
- phobio.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 11% (3/28)
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About this business
Phobio builds device trade-in platforms that help brands deliver better customer experiences and ensure every device finds a new home before it is ever recycled.Having trouble with your trade-in? We are here to help. Reach out to us at [email protected] and include your confirmation number and any relevant order or tracking details so we can pull up your trade and get you sorted quickly.
Written by the business, not verified by us.Is Phobio legit?
Phobio (phobio.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 11% of negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the entire trade-in process is remarkably smooth, well-organized, and exceptionally easy to navigate from start to finish. People also really appreciate the practical shipping materials provided, along with the prompt digital card delivery and clear status updates. However, some people mentioned that initial online trade-in offers were significantly reduced once devices underwent final inspection. A few other people also felt that waiting for payments and receiving customer support responses took much longer than expected, sometimes lasting nearly a month. Reviewers occasionally noted concerns regarding unexpected damage claims or difficulties with returned items.
Auto-generated from all reviews of this business. For reference only.What people say
Great service
Very seamless process
Very seamless process. Will use again.
Very good service
Quick and easy
Easy to make happen.
Fast
Fast, efficient, thank you.
A great way to obtain funds for a new…
A great way to obtain funds for a new model. was quick and easy. Payment was delivered without any issue.
It was processed quickly
Headache Free Process
How much easier can this be? Many Thanks,
easy and simple to do
This is the 2nd time we have used…
This is the 2nd time we have used Phobio for trading in old cell phones and one IPad. Your company did excellent jobs both times and we received fast processing that included both going and coming location updates. My husband and I have recommended using Phobio to all our friends and family members. Keep up the excellent job!
The process was easy
The process was easy! The other thing Phobio does well is get you the money quick. They deliver a digital gift shop card. Once we received the digaital merchandise card we went to Costco and purchased the new iPad my mom wanted! Thank you so much!
Easy and glad to recycle
I sent my phone in I great condition…
I sent my phone in I great condition and it was always in case. I received the $0 trade in value and requested they return my phone. Upon receiving my phone they damaged my phone and took major components out. Don't trust them.
Very easy process and received Costco…
Very easy process and received Costco shop card quickly!
Successful trade-in
The trade-in was very easy and pleasant. Initial instruction was simple to follow. There was updated communication throughout the process. The packaging was very simple! I opted to have a protected parcel arrive then ship my well packaged laptop. All you have to do is follow the provided instructions then go drop it off. An overall great experience!
Offer greatly reduced then never received payment
My offer was reduced to almost nothing for a tiny dent on the case. I accepted the revised offer since I didn't want the hassle of getting the computer back, but still haven't received my Costco gift card. I will never use you again.
They have responded to my issues
They have responded to my issues, however still have not handled the issue that I’m currently having. I was given a credit for a trade-in when I seem to use the Visa gift card. Nobody seems to accept it anywhere. Still haven’t heard back. Wish the credit was a mail check instead.
Reply from Phobio2026-08-10
Hello, Thank you for your feedback, and I apologize that your inquiry still hasn't been answered. According to our records, we last replied to your inquiry on July 14th, and we have not received any further requests since then. I have asked that our payment provider, Virtual Incentives, reach out to you to provide additional assistance with your inquiry. They will contact you via email to ensure you can use your Virtual Visa card. They can also be contacted at [email protected] or 646-736-1910. Kind regards, Phobio Support
It was easy and fast and I got good…
It was easy and fast and I got good value for my used phone
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