Quick and Easy
It was easy to enter my device information. I received my mail-in boxes quickly, sent them back and they kept me with up-to-date information on my devices. the money was then easy to access.
About Phobio
Data updated- Website
- phobio.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 11% (3/28)
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About this business
Phobio builds device trade-in platforms that help brands deliver better customer experiences and ensure every device finds a new home before it is ever recycled.Having trouble with your trade-in? We are here to help. Reach out to us at [email protected] and include your confirmation number and any relevant order or tracking details so we can pull up your trade and get you sorted quickly.
Written by the business, not verified by us.Is Phobio legit?
Phobio (phobio.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 11% of negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the entire trade-in process is remarkably smooth, well-organized, and exceptionally easy to navigate from start to finish. People also really appreciate the practical shipping materials provided, along with the prompt digital card delivery and clear status updates. However, some people mentioned that initial online trade-in offers were significantly reduced once devices underwent final inspection. A few other people also felt that waiting for payments and receiving customer support responses took much longer than expected, sometimes lasting nearly a month. Reviewers occasionally noted concerns regarding unexpected damage claims or difficulties with returned items.
Auto-generated from all reviews of this business. For reference only.What people say
Very easy to initiate
Very easy to initiate. Friendly customer service. I was paid quickly after inspection. Would do it again!
Quick and easy.
Low ball offers
Reply from Phobio2026-08-10
Hello, While we price every trade-in based on the condition reported at the time of the quote, we understand that the value provided may not match everyone's needs. Quotes are shown upfront, so you can decide whether to proceed before sending anything in, and you're never obligated to complete the trade. In cases where a device arrives matching what was reported, the payout matches the original quote with no adjustment, and the trade-in is auto-approved for payment processing. We're sorry to hear the offer wasn't what you hoped for, but we stand behind our pricing process. If you have any specific questions regarding the outcome of your trade-in or payment, please reach out to [email protected], and we'll be happy to assist. Kind regards, Phobio Support
all went as predicted
Quick delivery
Easy to follow instructions
Easy to follow instructions. Easy drop off experience. Wish the trade in value was a little higher, but glad that my used laptop and watch have a good home now.
Ease of submitting my iPad for return.
So simple
So simple. Received the return box in just a few days. Popped my old device in, sealed it up and off it went . A few days more and my ecard was sent to me. Recommend
Super easy
Super easy - great experience would highly recommend
Very easy to send off iPad and fast…
Very easy to send off iPad and fast response with gift card.
Payment
As of today, I have not received payment.
Reply from Phobio2026-08-09
Hello, We are sorry to hear that you have not received the payment for your trade-in. These emails can sometimes get lost in your spam/junk folder. We have put in a request to have your payment resent to you, and it will come directly from Costco ([email protected]). If you do not receive this email within the next 2 business days, please reach out to our Support team at [email protected]. We would be happy to help. Kind regards, Phobio Support
Easy straightforward process.
Never answered inquiry.
Reply from Phobio2026-08-09
Hello, We have searched our ticket system for any missed tickets from your email address and are unable to locate any contact we received. We'd be happy to assist. You can email us through your trade-in dashboard or at [email protected]. Kind regards, Phobio Support
I got the amount from original offer
I got the amount from original offer. Communication was good and no problem with using Costco gift cards card.
Bad business practice by Phobio
I sent my macbook air laptop for trade-in. It was packed and shipped by ups. My laptop was sent in with perfect condition no broken screen and no scratches. However, upon your inspection, I was told that the screen was broken and the body and lid looks perfectly fine. Upon receiving the returned laptop, it has a broken screen and the body/lid look perfectly fine as you told me. I believe the screen was broken during the inspection process. I wish you guys honestly informed me that was the case. I will never do anymore business with Phobio ever again.
Reply from Phobio2026-08-09
Hello, We take reports of shipping damage seriously, and we want to address this directly. Every device we receive is inspected and documented upon arrival, and our findings are based on that record. Damage that occurs in transit is unfortunately possible with any shipment, and UPS has a claims process for situations like this. We're sorry this trade-in did not go the way you expected. Our Support Manager will be in contact with you soon to discuss options moving forward. Kind regards, Phobio Support
First time using the service
First time using the service. Worked great! Very easy to use process. All steps happened exactly as explained and things moved a little quicker than expected. Payment received very promptly. No notes. Highly recommend!
Absolutely the best customer service I…
Absolutely the best customer service I have ever had. The whole process is well thought out, straight forward, and easy. Thanks a ton!
Phobio is great!
Phobio was great! Not just because I got some money for a laptop I wasn’t going to use but also because they have real people responding to questions and concerns. I was out of the window of time on the original quote so when I wrote them via the customer service portal, I was pleasantly surprised to get a response quickly, and from a human. Gloria answered my questions thoroughly and quickly. I could not recommend Phobio more highly!
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