About Phobio
Data updated- Website
- phobio.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 11% (3/28)
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About this business
Phobio builds device trade-in platforms that help brands deliver better customer experiences and ensure every device finds a new home before it is ever recycled.Having trouble with your trade-in? We are here to help. Reach out to us at [email protected] and include your confirmation number and any relevant order or tracking details so we can pull up your trade and get you sorted quickly.
Written by the business, not verified by us.Is Phobio legit?
Phobio (phobio.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 11% of negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the entire trade-in process is remarkably smooth, well-organized, and exceptionally easy to navigate from start to finish. People also really appreciate the practical shipping materials provided, along with the prompt digital card delivery and clear status updates. However, some people mentioned that initial online trade-in offers were significantly reduced once devices underwent final inspection. A few other people also felt that waiting for payments and receiving customer support responses took much longer than expected, sometimes lasting nearly a month. Reviewers occasionally noted concerns regarding unexpected damage claims or difficulties with returned items.
Auto-generated from all reviews of this business. For reference only.What people say
The actual payment amount received…
The actual payment amount received (less than $100) was significantly less than what was estimated (over $400). I had no issues with the computer (M1 Pro Macbook Pro) and was just hoping to get an upgrade in screen size with a newer Macbook Air. I was not given an option to refute the amount. The only option I got was for the computer to be returned, but by then I had already purchased the new laptop. I'm giving 2 stars because the delivery service was convenient, however disappointed with the payment.
You did what you said you would do.
Very easy and excellent instructions.
Very easy and quick!
Fast and easy
Loved working with Phobio
It was very easy to get the quote as well as ship out the item. The turnaround was fairly quick and I loved that you could track the process. FInally receiving the payment was quick and effortless. I loved the whole experience.
Good value
Good value, timely and responsive.
The process seems easy but I have not…
The process seems easy but I have not yet received the payment.
The process of trading my macbook was…
The process of trading my macbook was smooth and hassle free start from the returning kit to payment
The experience was seamless
The experience was seamless. Easy to ship my iPad and quick payment.
Lots of good customer service
They were quick to respond to a request for a quote, send a mailer, and pay postage both ways. It was an easy process, and I believe I was given a fair price on the trade-in.
fast response times
fast response times. Fair refund amount.
A prepaid return box arrived in a…
A prepaid return box arrived in a timely manner. I was advised of the return process each step of the way and received the projected credit amount. Great experience!
Keep customers updated on their items route and arrival
I received payment with no issue and the drop off without package was very convenient however I wish there was more communication done with the customer from the time the item was dropped off and arriving at the facility. In my experience because I had no communication from phobio I was worried and was thinking about making contact. A full week had gone by and I heard nothing. When compared with Amazon from the time the item is dropped off you receice a text or email. I would like to have quick communication like that to keep customers updated on their sale.
Great service
Great service. Thanks
Easy to use
Easy to use, fair price for my older MacBook. Definitely recommend.
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