Pinkyparadise

Hi, Please accept our sincerest apology regarding this matter. Kindly be informed that upon processing your order we found that your order has out of stock problem. We have immediately emailed you regarding this matter and as you have mentioned you did not receive any email, we suspect it might went to the spam box. Please check your email as we have compensated you regarding this issue. Thanks and apologies for any inconveniences.

Hi, First we would like to express our deepest regret for the inconvenience caused by this unintentional inconveniences. For your kind information we are closed on weekend and the misunderstanding regarding weekend is due to time zone difference. Besides, we have already contacted DHL parcel regarding your package and they have confirmed that your package will be delivered by 24th Oct 2017.We have sent the screenshot of the conversation to your email. We have also emailed you with the reimbursement for this inconveniences. We sincerely apologize for the inconveniences and really appreciate your understanding. Thanks.

Hi, Please accept our sincerest apology regarding this matter. For your kind information, we have contacted your eye doctor regarding your prescription and received the following reply:""you can see the contact lens prescription has expired and contacts cannot be ordered. He has also not been fit in this lens. Please do not complete the order and have patient contact our office for an exam." After receiving this reply, we have right away contacted you and proceed to refund your order due to no reply from your side. We have cancelled your order and each refund processing requires 4-7 business days to be refunded back to your account. Kindly check your email for the refund proof of your order. We sincerely apologize for the inconveniences and really appreciate your understanding. Thanks.

Hi, First of all we sincerely apologize for the prescription and payment issue you are encountering while purchasing with us. We are complying with the ’Fairness to Contact Lens Consumers Act (FCLA)’ that our customer eye prescription must be verified by their licensed prescriber /optometrist, before we could sell them the prescribed/non-prescribed lenses.Hence , without prescription slip we are unable to sell any lenses to our customers in USA. We have checked your order number and it shows the payment was cancelled by your bank because they have rejected the transaction. We have emailed you regarding this matter and kindly check your email so that we can solve this issue. Thanks and apologies for any inconveniences.

Hi, Please be informed that your order has been cancelled on 13th October due to the prescription submitted does not match the prescription you have selected in our website. Kindly be informed that your original prescription 0.50 and 0.00. However you have selected prescription 0.00 for all of your lenses. As per your request, we have cancelled your order and each refund processing requires 4-7 business days to be refunded back to your account. Our person in charge of you case has already emailed you with the refund proof for this particular order. Kindly check the refund with your card issuing bank. We sincerely apologize for all the inconveniences and really appreciate your patience regarding this matter. Thanks.

Hi, Please accept our sincerest apology. For your kind information we are closed on weekend and the misunderstanding regarding weekend is due to time zone difference. As we have checked your order made on October 4th, order number 674665 has been shipped out with tracking number:1Z0Y3Y880442686729 Based on the tracking status, it has been hold in customs :https://wwwapps.ups.com/WebTracking/processInputRequest?sort_by=status&tracknums_displayed=1&TypeOfInquiryNumber=T&loc=en_US&InquiryNumber1=1Z0Y3Y880442686729&track.x=0&track.y=0 Your package has been delayed due to a Government regulatory agency hold. We have emailed you and UPS postal service to clear this issue the soonest. Unfortunately any delay caused by local customs is beyond our control and we will do necessary action to ensure you will definitely receive your package the soonest. Thanks and apologies for any inconveniences.

Hi, First we would like to express our deepest regret for the inconvenience caused by this unintentional inconveniences. Please be informed that after receiving your order we have tried to reach your optometrist and verify the prescription you have selected. This is because we are complying with the ’Fairness to Contact Lens Consumers Act (FCLA)’ that our USA customer eye prescription must be verified by their licensed prescriber /optometrist, before we could sell them the prescribed/non-prescribed lenses. After the verification process we found that the lens you have selected cannot be matched due to the design difference. This is due to the difference in the prescription that we have received from our manufacturer. In our attempt to serve you better and retain you as one of our valuable customers, we are going to give you with 50% coupon code. We hope you find these actions satisfactory and up to your expectations. This is the least that we can do to address the unintentional inconveniences that we caused. Please always share your feedback with us; this is how we keep learning and improving. Thanks and apologies for any inconveniences.

Hi, First we would like to express our deepest regret for the inconvenience caused by this unintentional inconveniences. Please be informed that after receiving your order we have tried to reach your optometrist and verify the prescription you have selected. This is because we are complying with the ’Fairness to Contact Lens Consumers Act (FCLA)’ that our USA customer eye prescription must be verified by their licensed prescriber /optometrist, before we could sell them the prescribed/non-prescribed lenses. After emailing your eye doctor, we found out that the email address is invalid and we have right away contacted you to inform. Please be informed that due to our time zone difference we are unable to contact your optometrist via phone. Referring to our conversation with you via email, we have agreed to proceed with your order and the package will be shipped out the soonest. You will receive the tracking number the soonest once the package has been shipped and you will definitely receive the package by next week. We hope you find these actions satisfactory and up to your expectations. This is the least that we can do to address the unintentional inconveniences that we caused. Please always share your feedback with us this is how we keep learning and improving. Thanks and apologies for any inconveniences.

Hi, Please accept our sincerest apology regarding the changes made to our free shipping promotions. The promotion period was changed from 27th September to 17th September to allow the new Halloween promotion worth 30% to take place. We do really hope that you can place a new order using the 30% coupon code. You may find the details for the promotion in our website. Thanks and apologies for the inconveniences.

Hi , Thank you for taking time out of your busy schedule to write us and express your grievances on how our services do not meet up with your expectations. We have actually processed your order within the 1-3 processing days timeline. Unfortunately, the prescription slip given was different compare to your prescription selected in our website. Therefore we contacted you requesting to provide us with your prescription slip which was prescribed by the optometrist. As previously the prescription was filled in manually. Orders with prescription issues will be only processed if valid prescription slip is provided. In our attempt to serve you better and retain you as one of our valuable customers, we are going to give you 5% coupon code that can be used in your next order with us. We hope you find these actions satisfactory and up to your expectations. Again we are extremely apologetic for what you have experienced and appreciate all your understanding and cooperation. We take this opportunity to thank you for your feedback which allows us to serve you and other customers better. Thanks.

Hi Alexandria Rawley, First of all, we would like to apologies for all the inconvenience caused. We understand the inconvenience caused at your side. However, we would like to let you know that currently, we are complying with the ’Fairness to Contact Lens Consumers Act (FCLA)’ that customer eye prescription must be verified by their licensed prescriber /optometrist, before we could sell them the prescribed/non-prescribed lenses. Therefore, it is compulsory to provide us with a valid prescription slip for us to proceed with your order. If you are unable to provide us with the prescription slip, you were given choices to provide us with your prescription information and your eye clinic details for us to verify with your eye doctor. However,based on the prescription form received, we can't find any eye clinic by the name "Vision Center" and the email provided "[email protected]" is invalid. Therefore, we have contacted you via email to get a valid email address and clinic information in order for us to proceed with your order. We sincerely apologies if this procedure is not to your satisfaction. As you wish in your last email, your order has been cancelled and you will get the full refund within 10 business days. We really appreciate your kind consideration to continue doing business with us by placing new order with the prescription slip and valid information to avoid unnecessary issue. Thank you and have a good day.

Hi Shuni Jones, First of all, we would like to apologies for all the inconveniences caused. We understand that you have received a late reply from us regarding the prescription issue. The reason it happened was due to our different in time zone as we are located in Malaysia. Please be informed that we are complying with the ’Fairness to Contact Lens Consumers Act (FCLA)’ that our customer eye prescription must be verified by their licensed prescriber /optometrist, before we could sell them the prescribed/non-prescribed lenses. That means, without prescription slip we are unable to sell any lenses to our customers in USA. We sincerely apologies if this procedure is not to your satisfaction. As you wish in your last email, your order has been cancelled and you will get the full refund within 10 business days. We really appreciate your kind consideration to continue doing business with us by placing new order with the correct prescription to avoid unnecessary issue. Thank you and have a good day.

Hi Sandra, Please accept our sincerest apology. We appreciate your bringing to our attention the problem of payment confirmation. We do understand your frustration perfectly based on the conversation with one of our customer representative. We are most sorry for this error. Needless to say, our customer service department is red-faced. Please be informed that your actual order number is 655007 and 655001 belongs to different customer where the payment was failed. After checking your orders with name and email address, it is confirmed that your order 655007 is a pre-order for toric lenses and it is actually in the processing at the moment. On behalf of Pinky Paradise we wish to express our sincerest appreciation for your continued patronage. As it is confirmed that your order is in processing, will you able to gives us the opportunity to serve you better by continue processing the order without cancellation or dispute? We will make the necessary changes to your order as you have requested and will include cosmetic products to redeem the mistake. As a compensation for this matter, we would like to offer you free express shipment in your next order with us. All you have to do is to email us whenever you are ready to give us another opportunity to serve you better. Hope you will be considerate in this case and we sincerely seeking your kind cooperation regarding these matter. We apologize once again for the inconvenience caused. Thank you.