Reviewers overwhelmingly had a great experience with this company, often sharing wonderful and enthusiastic feedback about their purchases. Loyal customers frequently praise the exceptionally wide variety of comfortable, high-quality, and beautiful styles that perfectly match their personal preferences. Consumers also deeply appreciate the remarkably fast, friendly, and helpful support team that promptly resolves any questions or order concerns.
Some reviewers were not happy with exceptionally long delivery times, unexpected international shipping delays, and slow postal transit. A few people additionally mentioned receiving incorrect items, damaged products, or experiencing highly frustrating trouble with completely lost packages.
I placed my first order with Pinky Paradise and ordered the SUPER HAZEL circle lenses. However not only was there a delay in the arrival of the contacts the contacts I received were completely wrong. I got shipped a cheaper brand (Vassen Rainbow Color) and in the wrong color too.
Pinkyparadise 回复2017-06-19
Hi Kimberely,
Please accept our sincerest apology regarding this matter.
In order to verify this matter, kindly email the photo of the lenses received.
We have already emailed you and hope you can reply the email with the photos.
We will further assist you once we receive the reply from you.
Thanks.
If I agree to proceed will I still receive the shipment by Thursday June 15, if not can you confirm that you will ship it to the Las Vegas Address. thank you.
Ive responded to the email over an hour ago to confirm the above but no response has been made, meanwhile shipping time is passing by and i still cant get any clarification on the order status.
Pinkyparadise 回复2017-06-14
Hi,
Please be informed that we are located in Malaysia where we are separated by different time zone.
All the emails will be replied within 24 hours.
As per your email, we have already proceed to cancel your order and you shall receive the full refund within 7-14 business days.
Thanks and apologies for the inconveniences.
There is no holiday I'm aware of to be on Monday 6/12/17 to refrain from delaying my order, my optometrist didnt have an email , you guys couldve have called to request it but you didnt, and then when i requested and tried to send it to you, you mention Pinky Paradise customer service is closed on Friday (which is business day) but you failed to tell me this early yesterday, sos i would have enough time to request it from regular business hours from 9-5 pm, now i cant canacel because yall will only give me a fraction of the cost cause of the shipment AND i wont be getting them on time, and i cant make a new order without confirming its being exchanged for that last one cause i cant get a hold of you guys.
Pinkyparadise 回复2017-06-13
Hi,
First of all,please be informed that we are located in Malaysia and we indeed have Public holiday on 12th June 2017.
Next,as we are located in a different continent than yours, the time zone difference makes it difficult to make a phone call to verify the prescription, this is the reason we have requested the email address from you. However, during the form fill up you have provided incorrect email address.
Besides, you have selected the following prescription :
[Prescription Left Eye(CM832):-2.00][Prescription Right Eye(CM832):-2.00]
While the doctors prescription shows, that your prescription is -2.25.
Please check your email the soonest to rectify this issue.
Thanks and apologies for the inconveniences.
I have a prescription for contacts and I took a picture and bought prescription contacts for over $60 on pinky paradise recommended by a friend and almost FIVE days later they tell me my prescription is invalid. I have to look for another site for contacts now and get them shipped in time for an event I'm going to soon. Contacts are fairly priced but customer service is ridiculous. Won't be ordering here or recommending to anyone. Thank your for nothing pinky paradise.
Pinkyparadise 回复2017-06-07
Hi Melissa,
Please be informed that you have placed your order on 06/02/2017 at 12:59PM which the next day is holiday due to weekend. We are closed on weekend so we processed your order on Monday.
As you can refer to our FAQ section, we have mentioned that each order processing requires 1-3 processing days. Therefore, your order was processed within the time frame that we have promised.
Unfortunately, your prescription slip uploaded does not match the prescription you have selected in our website.You are having astigmatism however you have selected regular lenses.
The same day, Monday we emailed and SMS you to verify this issue so that we can proceed to ship out your order.
Again, we have waited for 2 days for the reply from you and cancelled your order due to no reply at all.
Kindly check your email for the clarification.
Thanks and apologies for the inconveniences.
If I could give 0 stars I would, especially to Nashilah
If I could give 0 stars I would. Genuinely terrible website and customer service. My CS representative for most of the emails was Nashilah.
It took me days and multiple emails to checkout my order because their payment site is terrible to navigate.
When I finally did check out, I missed their 12usd off promotion because one of their customer associates actually lied to me about cancelling my previous order that didn't go through, she said it has been cancelled when it clearly hadn't. I clearly said in my email that I wanted my order cancelled before the promotion ended. When I sent another email, she acted like she had never made a mistake and just proceeded to cancel my order like she should've done in the first place.
So I was going to purchase more with the promotion but because of their terrible payment site and CS, I actually ended up missing it so I decreased my order. I genuinely thought this would be the end of the bad experience because I finally checked out and paid for my order and got the confirmation email and everything.
BUT NO. A day later their CS emails me and tells me that my order total was wrong and that I owed them 20usd or they could not process my order... AN ORDER THAT I HAVE ALREADY PAID FOR AFTER DAYS OF STRUGGLE. The lady, Nashilah sent me a link where I could send them money directly.. shady much? Giving away money for nothing, especially on their sketchy website, seems like a sure way to get scammed in the future. I honestly don't understand why you would make the customer pay more when they did nothing wrong and the fault was clearly on your website coding/design. Maybe spend more time fixing your terrible website rather than harassing and lying to your customers. Seriously guys buy your contact lenses somewhere else, this company is an absolute joke.
Pinkyparadise 回复2017-06-05
Hi,
Please accept our sincerest apology and hope this reply will clears up this matter.
First of all, our customer representative did receive your email stating:
"Hi I placed an order but the payment did not go through because I entered the wrong pin for my card. I cannot pay for it and I want to use my rewards but it seems that they have already been used in the order that I can no longer pay for. Can you refund my rewards and cancel my order so I can check out again thanks."
For your kind information, if you have entered wrong pin of your card the payment will never go through and unsuccessful payment will automatically cancelled by our system. No payment will be deducted from your account as the pin itself is wrong.
We are so sorry to inform that, each time you email us to let us know the payment was unsuccessful and you mentioned that you will use a different card to make the payment, we assumed that this payment problem happened due to your card and your internet connection problem. Thus we only proceed to add back the reward point which you have mentioned. Kindly refer below:
"Hi my payment somehow didn't go through again. I used 100pts which was wasted, could you add back my rewards and cancel my order. I will try a different card this time. :
"I'm sorry but could you do the same thing again? I keep trying to check out but the payment screen often goes into an error screen and I don't know why. I'm assuming maybe my internet had a problem at that moment? I've attached a picture above."
Next, upon successfully completing your payment we came to realize that you have redeemed total USD25 while your reward point (100 points) only worth USD 5.Upon checking we found that, the system has been upgraded where the reward point will not be add back to your account however the gift certificate is still valid to use. So it means, that each time you redeem the reward point the points get multiple.
This is the reason we have contacted you to pay for the USD 20.
Please be informed that we are not scammers and we are not trying to steal your money.
In regards with the misunderstanding of this situation, we have emailed you with the solution.
Kindly refer your email for further assistance.
Thanks.
This company has a lot of stuff and with affordable price but a few of items has less information(what colour they will be like on black eyes or other colour eyes..) and pictures as a consumer really having a hard time to decide with not much information given... and their delivery service really slow.... i order 20/4 and still waiting on... it says my stuff departed from Malaysia and dropped by Singapore, Germany which i really dont understand why they have to be there...cuz i live in aus... (even i havent been those countries..) and customer service said i have to be expected to get my stuff end of may (i am not a patient person tho)
probably i could say its part of my fault. cuz i didnt know that it would be taking this long...and i didnt go for express delivery..
so whoever is considering to order from this company ... i highly suggest to go for express delivery if you have no patient at all like me
Pinkyparadise 回复2017-05-11
Hi,
Please be informed that your description shows that you have selected Global Mail shipping which requires 14-25 business days excluding weekend and public holiday.
Your package was handed over to DHL Hub in Germany/ Singapore before be forwarded to your country. This is one of the shipping flow from the shipping company.
You cannot track the package because it has not yet arrived to your country. Therefore, the tracking number haven't been updated yet.
Please also be note that as what have been stated on our website the shipping time for Global Mail is 14 - 25 business days (excluding weekends and holidays).
We seeking for your patience as you will definitely receive your package soon.
I have always raved about lenses from Pinky Paradise being that I have ordered from them numerous times, however to my greatest dissapointment my contacts have still not arrived after nearly a month and a half. I ordered 2 different parcels of lenses, both totalling up to over 100 dollars. DHL honestly sucks it doesn't tell you anything, I'm not sure if they just straight up drop it off in the country then have Canada post do the rest, or whether or not the company brings it to your door. One of my packages says it was dropped off in Toronto on the 23rd while my other one was in Montreal since march 13. Its been over a month. I will come back and leave a review about the contacts, if they even end up coming.
Pinkyparadise 回复2017-03-29
Hi,
Please be informed that your package has just arrived in Toronto DHL facility center for the distribution process among area.
For standard shipping, DHL will pass the package to Canada Post for the delivery. The transition process took few days and sometimes delay happens due to customs checking of Canada. In between the transition process,the DHL shipping facility will not update their tracking system.
Besides, your orders are still under the estimation period and expected to receive the package by the end of this week.
Kindly check your email as we have explained in detail for further action.
We sincerely apologize for the inconveniences.
Thanks.
I bought a pair of lenses and was OVERCHARGED. when messaged I was treated like a child. I ended up in my overdraft due to no fault of my own and had a huge fine to pay which I was stressed over and struggled a lot to pay off (why on earth should I have to pay for it when it wasnt even because of me? how outrageous is that?!?!?) . the company brushed it off by saying the prices are to be 'updated' yeah, as if! (the prices are the exact same now as they were when i purchased so have fun being OVERCHARGED! ^-^).They also accused my bank for taking the money so I even had to check that but noooo all the money went straight to this rude company. People struggle to get money anyway let alone then having this company thinking its completely okay to just take extra cash and then make excuses thinking i'm dumb enough to fall for it. I'm not two. Dont treat me like a two year old and GIVE ME MY MONEY BACK!
edit:they also keep claiming i only paid 35p extra which is not the truth
Pinkyparadise 回复2017-02-27
Hi,
Please accept our sincerest apology.
For your kind information, the currency exchange rate changes from time to time and the amount you have paid is the exchange rate at the time you have placed the order. Please be informed that all our business are in USD.
You may refer to our FAQ below:
The currency provided is strictly for reference purpose only. The figure/value might be change depends on the global currency converter. We will not be responsible for any misleading value when you proceed for payment in PayDollar/Payment Express as they will re-calculate the amount back according to the current money changer. If you want to get more accurate currency, Please refer to USD.
Therefore, the only reason you have paid extra 0.35£ is due to the exchange rate/ bank charges and its not our fault. We have also requested you to provide the screenshot of the charges for further explanation however you have declined to do so.
It happens for international transactions and we have mentioned this in the terms and conditions purchased.
We sincerely appreciate your understanding.
Thanks.
This review is only for this single purchase.
-
I have been a long time customer of PinkyParadise and have loved every single order I have placed in the past. My most recent purchase however, was a huge disappointment which upsets me to say since I have always considered the store as my go-to place to get contacts.
So I placed my order on the 24th for five pairs of random lenses during the free shipping campaign. I received them today in the mail which is the usual standard time for shipping so that was great. On their site, they state that the random lenses you will receive will be different for each pair, meaning in a pair, you will get 1 lens and another lens that is different (if that makes sense.) You basically get two different single lenses in your purchase.
It was $9USD which is incredibly cheap and I couldn't have been more excited to try them out. When I got my package, that was when the disappointment settled in. I received 5 lenses that were the same out of the 10 lenses which was supposedly to be different.
Break down of what I got :
3 EOS crystal white (which offers minimum to no color change and zero enlarging effect. Its basically on the natural side. When I say this, I mean transparent. No change.)
3 Barbie light brown contacts (without name label)
2 Barbie dark brown contacts (also without name)
1 lizard
1 Vassen pink
I honestly was not sure of how to react. They said on their site that they had 900+ different styles you could have got but I guess my luck was simply bad as I got multiple repeats.
I'm giving this purchase a 3 star only because the repeats were of standard color (my eyes are brown) and could wear them on a daily basis. If they were of different color, I would have given this a mere 2 star. (Why would I want multiples of something I don't usually wear?)
The good side to this purchase though was that it is a good deal. A pair of EOS crystals and Barbie brands usually cost around $16(?)USD per pair, which would have cost me $128 USD If I purchased them at normal pricing. (Not forgetting that lizard/Vassen pink is around $10+/single lens.) My whole purchase of 5 random lenses was only around $50USD making this very cost effective.
That is, If I were looking for the same lenses.
With that being said, I won't stop buying from PinkyParadise but this was a very upsetting experience as I was expecting to try new varieties. I'll stick to buying them in pairs from now on.
Pinkyparadise 回复2017-02-16
Hi Joanne, First and foremost we appreciate that you shopping with us.
We apologize for the inconveniences caused. Refer to the promotion, You’ll select the eye prescription, and we RANDOMLY select Color and Diameter.
Clearly, we will choose the lenses randomly without knowing what is your original eye color. But, we apologize for the repeated lenses that you received from us and we will surely compensate you for this.
We will send an email to you regarding this and waiting for your reply.
We take full responsibility for the error and we guarantee that such incidents will not occur in the future.
Thank you for your cooperation and understanding.
Everything is great, the packaging could be better
It was my first time ordering form here, and everything is lovely, but the packaging compared to uniqso isn't that great. It was wrapped in foam which is protective to an extent, but with uniqso it comes in their own box. All in all I would buy from here again, the website is a lot easier to navigate through compared to uniqso, saves time from me looking for my prescription. :)
I have placed an order back in December of 2016. They were two pairs of contacts (one is toric and the other one is plano). I have spent $69 for both, since toric lenses are a special order. Well, it's already the 31st of January and my order has not been arrived. I looked for my order status and still hasn't been shipped. I sent them email twice, asking about my order status and I even message them on their facebook page. But guess what? I have not recieved any response back! It's funny how fast they take the payment out of my account after placing an order, but a simple response from their customer seems impossible to happen! Spending $69 for pairs of contact is no joke! Stop ripping people off by taking their money! We work hard to earn it. So if you (pinky paradise) wants to make money, do your business right!! Be real! I will never order from them again nor recommend it to my family and friends
Pinkyparadise 回复2017-02-10
Hi,
Please accept our sincerest apologies.
For your kind information, we have only receive your email once and the delay in reply happened as we are closed for Chinese New Year. We have sent you the automated notification that we are closed starts from 28th Until 1st February. Thus, your emails was replied right away after the holiday ended.
As promised, we have shipped out your order and the tracking number has been emailed to you.
Kindly check the tracking number and you shall receive the package within 14-25 business days.
Thanks for your understanding.
I bought my ghost eyes contacts from here when my other cite didn't have them. They arrived really quickly and were exactly what I wanted. The quality is great, the service perfect; the only downside was the slightly limited selection for my perscription.
I have never had any issue when ordering from Pinky Paradise. The products are trustworthy and as advertised. Customer service has always been great.
However.....
Now, looking at the site, I find I have to provide information from an actual doctor? It was a big plus to not have to go through that just to buy myself some contacts for a costume/cosplay. Oh well.
I recently had to send an email that i was not a satisfied constomer. Where is my order? It has been over a month since I ordered it and I have received no change in the tracking status of my package. I am very upset because this has never happened and I am considering a refund if they cannot pin point exactly if/when the package will get to me. I have even talked to a live person before and I don't think they even know when exactly my package will arive. I'm tired of these statuses that don't change and the time frame from which the order was made till it gets to you...there's no set in stone with this company anymore.
Pinkyparadise 回复2017-01-19
Hi,
Please accept our sincerest apology for the inconveniences caused.
Kindly be informed that delivery for some of the orders made on early of December was delayed due to holiday season and customs checking which was beyond our control.
We have also received your email and checked with the tracking status,however the package is now in the delivery process.
Kindly refer to the email we have sent for more information.
Thanks for your understanding.
I orordered these contacts on the 8th of December so that I could wear them with my cosplay for a con on January 12th. I ordered them with plenty of time seeing as the shipping said it would take 14-26 business days. As the con was approaching I emailed the company asking about my order and the time frame I needed it by. They sent me an email back and told me that it was a delay because of the holiday and said it should be here the friday after the con. They then said if it wasn't there by friday then I can contact them. They basically didn't do anything about it to help or understand the time frame that I had to have them by. It is now past their "expected arrival" date of that friday and I have still yet to receive them. It will now be pointless to get the contacts considering the con has already ended. Not happy with this company at all, especially with their lack of customer service.
Pinkyparadise 回复2017-01-16
Hi Megan,
Please accept our sincerest apology and hope this reply will clears up this matter.
For your kind information, your order was originally expected for delivery in the early of January.
However, the delay happened due to the holiday season which was beyond our control.
Moreover, your package was also held in USA customs for clearance. Please be informed that any delay caused by local custom department is not a responsibility of PinkyParadise.com.
The current tracking status shows that your package is now available for pickup at the CARROLLTON, OH 44615 post office
Hope you can claim your package the soonest before it get returned to us.
Again, we sincerely apologize for the inconveniences and really appreciate your understanding.
Thanks.
I placed my order over a month ago and I still have not received my package. I would be a little more at ease if the tracking number I received worked on any of the package tracking sites I searched. I even went as far as contacting DHL themselves yesterday and they couldn't identify my package either because the number I received for my order was not found. It might have been a communication misunderstanding, but when I contacted PinkyParadise last week I received a seemingly harsh email with the exact tracking number that does not work on DHL's website with it's last recorded update being a month old. I feel a bit cheated too because PinkyParadise never asked me anything about any medical prescriptions. I am a little disappointed to say the least because I was so excited to be ordering from this site. I hope everything can be resolved soon.
Pinkyparadise 回复2017-01-16
Hi Nettie,
Please accept our sincerest apology.
For your kind information, your order was originally expected for delivery in the early of January.
However,due to some error in handling your package, it was lost by your local shipping facility.
We are sure it must be most aggravating and we have emailed you regarding the compensation for this matter.
Please refer to your email so that we can solve this matter promptly.
Again, we sincerely apologize for the inconveniences and really appreciate your understanding.
Thanks.
I have bought two pairs of brown contact lenses in July. I started wearing the "Geo Princess Mimi Almond Brown (Bambi Series)" in August. One of the lenses was self cleaving in my left eye during the day. I can see there is a split from the outside edge.
Therefore, I have to open the second pair this morning, "Geo Natural Brown". But after I put them on, I found one of the lenses is very uncomfortable. So I try to exchange them from my left and right eyes, but still feel that lense is hurting. It's my first time to open this new lenses. The quality is very disappointed from this order.
Pinkyparadise 回复2017-01-03
Hi,
Please accept our sincerest apology.
Kindly be informed that the discomfort might happens due to several reasons like :
1) The lens may be turned inside out, which would also make it less comfortable than normal
2)You may have straight away put up the lens after opening up the new lens bottle
Therefore, please email us at [email protected] for further assistance regarding this matter.
Thanks.
I have received an email saying a pair of lenses were out of stock, which is fine--they asked me to choose another pair. This was just fine since I understand that maybe there are mistakes on their website that are overlooked. But after an exchange of emails prompting me to change the contacts I have chosen (three times!) since ALL of them were out of stock, but were not listed as so on their website, I was left a little frustrated. But what was unacceptable was when I received a final email telling me that they will just give me a refund since I have not replied to their email in over two days. This made me really upset since I have replied to all their emails within a day or sooner, which they can see since the emails are in the same thread. So they blatantly lied to me when there was obvious proof and they did not let me choose another pair of lenses. This meant I had to pay for the shipping for only one pair of lenses when I initially planned on ordering two pairs to justify the cost of shipping.
Pinkyparadise 回复2016-12-20
Hi Julia,
we sincerely apologize for the inconveniences.
Regarding the stocks, we will process each orders in first come first serve basis. Unfortunately one of the the lenses you have selected was out of stock at the time of processing. Thus, we emailed you to inform this matter so that we can make the changes needed.
We waited 3 days for your response and proceed to cancel the out of stock item and ship out the rest of your order. We also proceed to refund the full amount for that particular lens.
We are regret to inform that we received your reply after the package has been shipped out and the refund has been completed.
Therefore, we are unable to make the changes anymore.
Again, we sincerely apologize for the inconveniences and really appreciate your understanding.
Thanks.
I've ordered from this website before so I placed another order over the weekend. Big mistake. My bank declined this charge because it seemed shady and I should've listened. I called my bank to confirm the charge and 2 days later, someone WITHDREW $1,000 FROM MY DEBIT which is the card I used to purchase these contacts!
I did some research online and even if you didn't lose your debit card, thieves can find your PIN number from 3rd party retailers. I wonder why you removed PayPal as a payment option... HRMMM...
You are running a despicable business and I will NEVER order from you again.
Pinkyparadise 回复2016-12-15
Hi Sarah,
Please accept our sincerest apology.
Please be informed that once you provide the card information, it will be processed under certified international 3-D secure vendor for Visa and MasterCard.
Therefore, it is impossible for your card information has been stolen from us. Besides,your card information is protected and void to disclose to third parties.
Kindly check with your bank for further assistance. We do really hope that you can send an email to [email protected] with the screenshot of the bank statement for further assistance.
We sincerely appreciate your kind understanding regarding this matter.
Thanks.
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