Pollo AI is a versatile, all-in-one AI platform designed to democratize video and image creation. It acts as a multi-model hub, integrating top engines like Kling AI and Runway into a single, user-friendly interface accessible via its Web platform and iOS/Android apps.Its robust feature set goes far beyond basic generation. Key capabilities include Text-to-Video and Image-to-Video, alongside powerful creative tools like the AI Animation Generator, which can transform footage into over 30 styles, including anime and Pixar. For dynamic character content, the platform offers the AI Avatar Video Generator (turning a photo into a talking spokesperson for up to two minutes), the AI Mimic Motion tool (transferring movement from a reference video to a static photo), and dedicated workflows for generating trending, multi-scene AI Shorts. Pollo AI makes high-quality, professional-grade visual content both fast and accessible for creators of all levels.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the video and image generation, noting that the platform is very easy to use and fast. Many people find it to be a practical and creative tool that successfully streamlines their workflow and brings their original ideas to life.
Some reviewers were not happy with credit consumption, mentioning that credits were used up quickly or wasted when the artificial intelligence misunderstood prompts. A few other people also felt that there were occasional issues with prompt fidelity, where the final output did not accurately match their exact instructions.
Hi there,
We sincerely appreciate all your positive evaluation and sincere encouragement. Our team will stick to original intentions, focus on user experience, and constantly improve product stability, compatibility and practicality in daily updates.
Hi there,
We really appreciate your kind words and genuine praise. Your satisfaction has always been the biggest driving force for us to keep moving forward. We will continuously polish product details and fix minor problems to deliver better service and product experience.
Hi there,
We are extremely grateful that you took the time to leave such a wonderful positive review for our AI video generation software. It truly inspires our entire team a lot. We will keep optimizing core functions and upgrading various creative effects to bring you a more stable and comfortable video making experience.
Overall, Pollo.AI is a fairly practical platform for experimenting with various generative AI applications, especially for images and videos. Its strengths lie in its feature selection, ease of use, and relatively simple process.
However, the platform does have limitations, such as consistency of results and reliance on the quality of the prompt. Therefore, I don't think Pollo.AI is a platform that consistently delivers perfect results in a single attempt, but it is quite useful as a tool for creative workflows, especially for users who frequently experiment with AI.
Pollo AI 回复2026-09-18
Hi there,
We greatly appreciate your wonderful review and kind recognition of our AI video generation service! Your satisfaction is our biggest motivation. We will keep optimizing our functions and bringing you smoother and more powerful video creation experience. Feel free to contact us anytime if you have any needs. Looking forward to your continued support!
Video creation was no realistic at all, the original man in the image changed the look before turned into robot and did not keep the original characteristics...
Pollo AI 回复2026-09-17
We sincerely apologize for the unsatisfactory generated result you received. We understand your frustration that the character’s original facial features and characteristics were not retained well after transforming into a robot, and the output failed to match your expectations.
We have recorded your feedback and will forward it to our technical team for optimization. Could you please share your reference image and your detailed requirements? This will help us better reproduce the original character features for your next‑generation. Thank you for your valuable feedback.
Hi there,
We really appreciate your kind words and genuine praise. Your satisfaction has always been the biggest driving force for us to keep moving forward. We will continuously polish product details and fix minor problems to deliver better service and product experience.
Nearly perfect reaction and generation after my prompt. Nice dancing girl. Go on like this!
Pollo AI 回复2026-09-17
Hi there,
We are extremely grateful that you took the time to leave such a wonderful positive review for our AI video generation software. It truly inspires our entire team a lot. We will keep optimizing core functions and upgrading various creative effects to bring you a more stable and comfortable video making experience.
Very short and unfriendly support team. I took a basic subscription and upgraded to pro afterwards.
On my mastercard statement, it was listed as 'humbot singapore', not pollo.ai, which I did not recognize. So I contacted the people behind humbot singapore but they could not help, could not locate my account or payment.
So I protested the payments at MC. Had to order a complete new mastercard. Change all our 50-60 subscriptions which took more than a day.
Mastercard was only refunding the second order, not the first one. Reaction from Pollo: shutdown of my account (while still my original account was running and was paid for).
I contacted support and was hoping that my account would be revived, plus maybe some apologies for the trouble and work they generated?!
Their reply is very short: "Your payment was disputed." (which is not true). I guess they even don't fully read mails and do not deliver decent support to their customers.
Pollo AI 回复2026-09-17
Hello,
Regarding any issues with the purchased package, it is recommended that you contact our professional customer service staff. We will respond to your questions within working days.
Additionally, since you mentioned contacting the bank to dispute the payments via Mastercard, the bank has initiated a formal dispute process. I recommend contacting them to inquire about the status and outcome of the dispute; please note that the associated services will be suspended, as the funds involved in the dispute are frozen.
Based on the information that Mastercard refunded the second order, it is evident that a dispute was initiated on your account; our records confirm that the refund for the second order was processed automatically by the bank following the opening of that dispute.
Here is our customer service email contact information [email protected].
Wish you a happy life!
Hello,
Regarding any issues with the purchased package or using, it is recommended that you contact our professional customer service staff. We will respond to your questions within working days. Here is our customer service email contact information [email protected].
Wish you a happy life!
I really like te realism of the avatars.Great video
Pollo AI 回复2026-09-17
Hi there,
Thank you very much for your support and praise! We are glad to be a brand you trust. We look forward to maintaining a long-term cooperative relationship with you and wish you all the best!
Great package does what it says.
Excellent results
Developed mobile phone wallpapers and graphics using AI.
Pollo AI 回复2026-09-16
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
Hi there,
Every encouraging comment like yours pushes us to become better. We are glad that our software can solve your video production troubles effectively. We will keep optimizing page layout and simplifying operation steps for better user experience.
Very high‑quality video generation. It’s a pity that there are so few free options, but you can accumulate points throughout the week.
Pollo AI 回复2026-09-16
Hi there,
We are extremely grateful that you took the time to leave such a wonderful positive review for our AI video generation software. It truly inspires our entire team a lot. We will keep optimizing core functions and upgrading various creative effects to bring you a more stable and comfortable video making experience.
I am just playing some time and I need to learn about the prompts This is a good school for me.
Pollo AI 回复2026-09-16
Hi there,
Many thanks for your great evaluation and sincere approval. We feel honored that our software can bring you great convenience in video creation. We will keep learning and improving to make our AI video generator more professional and practical.
Hi there,
We greatly appreciate your wonderful review and kind recognition of our AI video generation service! Your satisfaction is our biggest motivation. We will keep optimizing our functions and bringing you smoother and more powerful video creation experience. Feel free to contact us anytime if you have any needs. Looking forward to your continued support!
Hi there,
Thank you very much for your support and praise! We are glad to be a brand you trust. We look forward to maintaining a long-term cooperative relationship with you and wish you all the best!
Hi,
We sincerely apologize for any inconvenience caused.
According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here:
Terms and Conditions: https://pollo.ai/terms-and-conditions
We truly appreciate your understanding and support in following these guidelines.
In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally.
Thank you for your understanding and cooperation.
Hi there,
It’s our greatest pleasure to bring you a satisfying using experience. Thank you for your favorable comments and trust in our brand. We will keep investing energy in technical research to upgrade overall product strength continuously.
the free credits
even thought its less, testing different models is possible here before i can subsribe.
Pollo AI 回复2026-09-15
Hi there,
We really appreciate your kind words and genuine praise. Your satisfaction has always been the biggest driving force for us to keep moving forward. We will continuously polish product details and fix minor problems to deliver better service and product experience.
Hi there,
We greatly appreciate your wonderful review and kind recognition of our AI video generation service! Your satisfaction is our biggest motivation. We will keep optimizing our functions and bringing you smoother and more powerful video creation experience. Feel free to contact us anytime if you have any needs. Looking forward to your continued support!