Most reviewers were let down by their experience overall. Customers frequently complained about poor product quality, noting that items arrived late, lacked proper packaging, and looked completely different, appearing much smaller, flatter, and cheaper than advertised online. Buyers also faced major difficulties with prolonged shipping delays, and many consumers struggled to receive fair refunds or successfully return incorrect merchandise.
Some people were satisfied with alternative purchases, mentioning that certain specific items actually arrived looking quite pretty, highly detailed, and well-crafted. A few reviewers additionally noted that support representatives were surprisingly helpful and polite when assisting with complicated order issues.
I am enjoying my sea turtles ornaments. The shipping was slow, but customer service was good.
Presentgivers 回复2026-01-13
Dear Barbara
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Thank you for your time and the great communication I do appreciate the fast response and great communication I would give you 6 stars if I could!!
Thank you;)
Presentgivers 回复2026-01-13
Dear Sam Jojola
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered 3 glass cardinal hearts and they are so pretty. I plan to give one to my neighbor whose wife recently passed.
Presentgivers 回复2025-12-27
Dear Rosalyn
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Ordering was easy, the products were beautiful! I would order again!
Presentgivers 回复2025-10-24
Dear Michael
We are delighted to learn that you are satisfied with our products and services and are willing to repurchase. This is the greatest recognition and encouragement for us, and it is also the driving force behind our continuous pursuit of quality and an optimized customer experience.
🛍️ We will continue to launch more high-quality new products, uphold our consistent high standards, and serve every customer with dedication. We look forward to bringing you more satisfying shopping experiences.
We welcome your return visit at any time. If you have any questions or suggestions, please contact us.
Thank you again for your trust and support. We look forward to seeing you again!
Best regards
Olivia
The items I have bought are High Quality with Quick Shipment..
The items I have bought are High Quality, Quick response and shipping. Items are exactly what is posted.. Came in separate shipments and each was tracked down very easily. Customer service (Mine was Molly)was extremely Helpful- Above and Beyond. have a Quick response and are extremely helpful with follow-up emails and hold your hand along the way...
Presentgivers 回复2025-10-20
Dear Matt
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Total scam. I ordered a notebook and canceled it 16 minutes later. According to the policy stated on their own website, if it hasn’t shipped before the cancellation, you will get a full refund. Instead, they kept emailing me asking questions over and over that I’d already answered, or even information given in my original email. Then they said “oh, sorry! It’s too late for a refund! We just shipped it!” When I reminded them of their policy and the exact time I cancelled the order, they made excuses and offered a discount. Then after I said no, they offered me a partial discount. Then they told me I could get the refund, but only when I send the product back once it gets to me (which I will have to pay for shipping). I said no, they will have to pay that, I cancelled! I should be paying exactly $0.00 for this transaction.
I filed a dispute with PayPal and they backed the seller, so be careful using PayPal as well! These people are total scammers, they know how to work the system and use loopholes, and keep your money.
*Edit: Their response to my review is a complete lie. They have not been working with me to resolve the issue. If they were honest, they’d admit they’ve been ignoring my messages.
Presentgivers 回复2025-10-11
Dear Amy,
We sincerely apologize that our service did not meet your expectations and we sincerely apologize for the inconvenience caused.
We understand your request to cancel your order and receive a refund, and we are actively working with you to resolve your issue.
If your issue remains unresolved, please feel free to contact us at [email protected]. We will do our best to resolve the issue.
Thank you for your understanding and patience.
Best regards
Olivia
Really nice customer services, answered all my questions very quickly, great response and fast despatch, would certainly use again.
Presentgivers 回复2025-09-17
Dear richard,
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
After a long time i got my order thanks to Lexie it is of good quality .
Presentgivers 回复2025-09-09
Dear Customer，
Hello! We are very pleased to hear that our product has exceeded your expectations.
✨ Thank you for your recognition of our product quality and service. This is not only a recognition of our team's efforts, but also a source of motivation for continuous improvement.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We are always here to support you.
We look forward to serving you again and wish you a happy life and a good mood every day!
Best regards
Olivia
This is the best for any loved one going away to college, military or moving. Made with love!
Presentgivers 回复2025-08-01
Dear Customer,
Thank you very much for your love and recognition of this product!
We are delighted to know that it has brought warmth and support to a loved one who is about to embark on a new journey. This product is meant to convey a sense of love and care, and we appreciate your understanding of the thoughtfulness behind it.
We sincerely wish your loved one the best and look forward to providing you with more heartwarming products in the future.
Best regards
Olivia
If I could give less I would. Ordered 2 rings totaling $37.91. Paid with PayPal. These items were the poorest quality of any purchase I made. I was contacted after informing the company and was given the ridiculous option of a discount. Refusing..I was informed that I could return the items..at my expense to China. Yeah.
JUST DON'T DO IT!
Presentgivers 回复2025-06-25
Dear Customer:
Thank you for taking the time to provide feedback on your shopping experience. We apologize for your disappointment after receiving the product.
We attach great importance to the product quality and after-sales handling issues you mentioned, and sincerely hope to have the opportunity to further solve them for you. Please feel free to contact us via the following email addresses, and our customer service team will serve you wholeheartedly:
Customer service email address: [email protected]
Customer service director email address: [email protected]
We are always committed to improving product quality and service experience. Thank you for your understanding and tolerance.
I wish you all the best!
—— Customer Service Director Leah
I ordered a 3-D print miniature of a female army figure. The picture online was very detailed. The piece I got look like it was made out of Play-Doh. No facial features. No clothing features. No details in the rifle. No detail whatsoever. Absolute junk.
Presentgivers 回复2025-06-25
Dear customer:
Thank you for your feedback on this shopping experience. We sincerely apologize that the goods you received did not meet your expectations.
We attach great importance to the problem of missing product details you mentioned, and sincerely hope to learn more about the situation so as to provide you with a proper solution. You can contact us at any time through any of the following email addresses, and we will arrange for someone to follow up as soon as possible:
Customer service email: [email protected]
Customer service director email: [email protected]
We always take customer satisfaction as our service goal, and we sincerely ask you to give us the opportunity to improve and remedy.
I wish you a happy life!
—— Customer Service Director Leah
Ordered a game, which provided me with a "tracking number". The number showed my package was delivered to my mailbox; it was not. I reached out to the company to let them know I did not receive my package. They provided me with a different "tracking number" that the USPS had no record of existing. The customer service rep is asking for my name, phone number, address, etc to clarify this matter. At this point, I am going to count my losses, as I do not feel comfortable giving so much personal information to a company who should already have this information. I sent them a screenshot of my confirmation email with proof of purchase. Do not do business with this organization!
It has been 6 weeks, and I still have no resolution.
Presentgivers 回复2025-06-25
Dear Customer:
Thank you for sharing your shopping experience with us. We apologize for the problems you encountered during order tracking and communication.
We understand your concern for personal information security and solemnly promise that all information used to verify orders will only be used for after-sales processing and will not be used for any purpose unrelated to the service. To better solve your problem, you can contact any of the following email addresses and we will arrange for someone to handle it for you as soon as possible:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
We attach great importance to your feedback and sincerely hope to properly solve this inconvenience for you. If you have any questions, you are also welcome to communicate with us directly for confirmation.
Thank you for your understanding and support, and wish you a happy life!
—— Customer Service Director Leah
Is it a scam? No, just really slow shipping with no communication.
It's a scam. Product never comes. OK. It did come but not untill February. I'll save it for next year. The coins are pretty nice but make sure you order them by July if you want them for Christmas.
Presentgivers 回复2025-06-25
Dear Customer:
Thank you very much for your valuable feedback. We are deeply sorry for the inconvenience you encountered during the shopping process and attach great importance to the situation you reflected.
Please rest assured that we are always committed to providing reliable products and professional services to every customer. If your order has not been delivered, we are willing to assist you in verifying the logistics status as soon as possible and properly handling subsequent issues.
In order to facilitate us to provide you with personalized assistance as soon as possible, you can send the relevant situation to any of the following email addresses, and we will arrange for someone to handle your problem first:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
We sincerely hope to have the opportunity to improve this experience for you, and thank you for your understanding and patience. I wish you a happy life!
—— Customer Service Director Leah
Terrible company, typical poor quality Chinese products. Ordered a set of 4 kitchen towels. They are meant to be displayed for the holidays, as each has a quote from the movie Christmas Vacation on it. Received the towels and quality control is terrible. Too embarrassed to display them. One towel has a misspelled word on it… The word “Why” is spelled “Whe.” And another towel has a series of words and a comma between them, but no spaces between them. There are also random quotation marks around the words on just one of the towels, which looks super goofy and cheap. Not at all how the towels were depicted or advertised on their website. I emailed and asked for at least a 25% discount since the towel with the misspelling is completely unusable. Company responded and said they couldn’t because their profit margins are so slim. I pushed back and they agreed to refund 25%, but I’m still waiting. Won’t hold my breath. Do NOT order from this company. Cheap, cheap products.
Presentgivers 回复2025-06-25
Dear Customer:
First of all, thank you for taking the time to provide feedback on this shopping experience. We deeply regret the quality issues of the product and the failure to process the refund as scheduled, and sincerely apologize for the inconvenience caused to you.
We attach great importance to the opinions and suggestions of every customer, and are always committed to continuously improving the quality of products and services. Regarding the issues you mentioned, we have reported the situation to the relevant departments for review and will fully cooperate with the follow-up processing.
To speed up the progress of assistance, you can contact us at any time through any of the following emails, and we will give priority to follow up and properly handle it for you:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
Thank you again for your understanding and patience. We sincerely hope to improve this experience for you and look forward to the opportunity to regain your trust.
—— Customer Service Director Leah
Taken money, took weeks to supply tracking and tracking number says unknown.
No response except for sending the same fake tracking number.
DO NOT DEAL WITH THIS COMPANY
Presentgivers 回复2025-06-25
Dear Customer:
We deeply regret and sincerely apologize for the unpleasant experience you encountered during the order logistics and service process. We attach great importance to every problem you report, especially the shortcomings in order tracking and customer service response.
Please rest assured that we will never deliberately mislead or delay. If the logistics order number you received cannot be queried normally, we will immediately assist in verification and provide effective updates. You do not need to provide order information repeatedly, you can contact us directly through any of the following emails:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
We promise that someone will be responsible for following up for you and are committed to restoring a satisfactory shopping experience for you. Thank you for your understanding and patience, and we look forward to solving your problem as soon as possible.
—— Customer Service Director Leah
I wish a could give ZERO….China Scam fake order # fake tracking! I will no longer trust any advertisers on Facebook
Presentgivers 回复2025-06-25
Dear Customer:
Thank you very much for your message. We deeply regret your current shopping experience and sincerely apologize. We understand your concerns about the order and logistics information, and we sincerely value the voice of every customer.
We promise that every order will be strictly processed and shipped. If there is an abnormality in the order number or tracking information you receive, we will immediately verify and handle it for you to ensure that your rights and interests are not affected. You can contact us at any time through the following methods:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
Please rest assured that our customer service specialists and supervisors will pay close attention and actively assist you in solving related problems. We sincerely hope to have the opportunity to restore your trust. Thank you for your patience and understanding.
—— Customer Service Director Leah
Their stuff is complete junk. I received items immediately said I wanted to return for a refund. After going back and forth for 18 emails I went to PayPal to dispute it. Presentgivers offered me a full refund with item return. They gave me their address in Chinese. I told PayPal, they said use the translation button. Went to post office with address. They said it wasn't a valid address. I'd also have to pay $30 for shipping. More back and forth to get the correct address, PayPal wouldn't do anything because they offered the refund with item returned. I finally disputed with my credit card, they denied my case because I authorized it. Then I called them and fought because of all the BS I went through etc. They reopened case. We'll see how it goes. DO NOT BUY FROM HERE!!!!!.
Presentgivers 回复2025-06-25
Dear customer,
Thank you for sharing your shopping experience in detail. We sincerely apologize for the trouble and inconvenience you encountered in handling the return. Please believe that the PresentGivers team is always committed to providing timely, clear and fair after-sales service to every customer.
Regarding the address communication problem and the inconvenience in the return process you reported, we have attached great importance to it and will further review the relevant links to optimize the way of providing the return address to ensure that customers can operate smoothly. We also understand and regret your dissatisfaction and disappointment caused by the shipping cost and multi-party communication.
To help us handle your problem more quickly and properly, you can contact our dedicated customer service team at any time through any of the following methods:
Customer service email: [email protected]
Customer service director email: [email protected]
We hope that there will still be an opportunity to assist you and improve this experience. Thank you for your feedback, which is crucial for us to continue to improve the quality of our service.
—— Customer Service Director Leah
Can I leave 0 stars? I ordered two neat gift boxes for Christmas and they sent me two cheap shirts? Luckily I paid with PayPal and I am disputing it and will hopefully get something back. I ordered the items on 9/25/24 and received the shirts 10/10/24
Presentgivers 回复2025-06-25
Dear Customer:
Thank you very much for taking the time to report the problem and we are deeply sorry for the trouble caused by this shopping experience. You mentioned that you received goods that did not match the order. We attach great importance to this situation and have forwarded the relevant feedback to the after-sales service specialist for urgent follow-up.
We understand that this order is a holiday gift, and it is indeed disappointing to receive the wrong goods. In this regard, we sincerely hope to have the opportunity to further verify and properly handle the relevant issues for you.
If you are still willing to give us a chance to remedy the service, please feel free to contact us at any time through the following methods:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
We will wholeheartedly provide you with active and effective assistance. Thank you very much for your understanding and patience, and thank you for your promotion and support for our service improvement.
—— Customer Service Director Leah
Placed an order on 9/9/24, and my CC was charged. Today is 9/30/24 and my order has still not been received. I’m started a dispute claim. Bad on me because I didn’t check reviews first!
Presentgivers 回复2025-06-25
Dear Customer:
Thank you for taking the time to leave feedback and sincerely apologize for your experience of not receiving your order as expected. We understand your disappointment and inconvenience and deeply regret the trouble caused.
Please rest assured that we always attach great importance to the shopping experience of every customer and will never ignore any delays or service issues. In response to your feedback, we sincerely invite you to contact us through any of the following methods so that we can verify your order status and provide a proper solution as soon as possible:
Customer Service Email: [email protected]
Customer Service Director Email: [email protected]
We look forward to providing you with help and remedies as soon as possible, and sincerely hope that you can give us a chance to improve and compensate. Thank you for your understanding and patience.
—— Customer Service Director Leah
Order ci10-53635 placed Sept 5th for “buy five-get five free” When order confirmed showed five free didn’t make it.i contacted Sept 5th (date of order) advised them to cancel & refund full amount .Thus began myriad of back & forth “if you want to cancel,etc” I would say Yes-refund & Cancel! Yet another email - I sent at least 1 email a day to cancel-no result. Order not even processed until 9/15 and as of 9/21 was sitting on a dock in China. I continued to issue Cancel/Refund messages with same result. As of today, 9/27, still shipping no satisfaction.
Do Not Do Business With these people! No true communication, no positive result-if they had honored initial order I would have been ok.
I am out $89, no package, not correct order, wanted Refund with no satisfaction. Write this business off-this a a Total Scam-do not order from them! Bad bad juju!
UPDATE: 6/25/25 - Received the Reply below today-Note my review was in Sept. 2024. The reply is a verbatim reply that I received from them in Sept. there was NEVER any response to my messages with a solution. There were only back & forth messages saying same thing with different names. I’m STILL out my $89 and I still don’t have what I ordered! This company is a TOTAL SCAM!
Presentgivers 回复2025-06-25
Dear Customer,
Hello! Thank you very much for leaving your feedback in your busy schedule. We deeply regret that your shopping experience did not meet your expectations and sincerely apologize for your dissatisfaction and inconvenience.
Regarding the issues you mentioned about incorrect display of promotion information, poor communication and delayed processing of order cancellation, we attach great importance to it and have urgently reported your situation to the relevant department for further verification. We are well aware that timely and accurate customer service is the basis for winning trust, and we have no intention of making any customer feel ignored or misled.
We kindly ask you to contact us through any of the following methods so that we can verify and properly handle your order and refund as soon as possible:
Customer Service Email: 📧 [email protected]
Customer Service Director Email: 📧 [email protected]
We will assign a specialist to follow up for you, do our best to restore the facts, solve the problem, and strive to bring you a more satisfactory result.
Apologize to you again for this experience. We value the voice of every customer. Thank you for your reminder and supervision. We will continue to optimize the service process accordingly.
Best wishes!
—— Customer Service Director Leah
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