Punkyouth

Dear Mélanie, we are deeply sorry to hear about the situation you have encountered. We fully understand the frustration and inconvenience caused when a package fails to arrive as scheduled. Please rest assured that we take every customer's feedback very seriously and are committed to helping you resolve this issue. Could you please provide your order number? (You may contact us via email at: [email protected].) We will immediately reach out to the shipping carrier to assist you in tracking down your package. If the package is confirmed lost, we will arrange for a replacement shipment to be sent to you. We apologize once again for any inconvenience this may have caused; we will do our utmost to ensure that you successfully receive your order. Thank you for your understanding and support!

Dear Ruth, thank you very much for choosing Punkyouth and for taking the time to share your feedback. We are delighted to hear that you are pleased with the earrings, but we sincerely apologize for the issues you encountered with the necklace. We are committed to providing high-quality products, and the situation you described clearly falls short of our standards. We understand the frustration this has caused you and deeply regret the inconvenience. Regarding the delay in our customer service response that you mentioned: if you did not receive a reply within 24 hours, the email may have been blocked or failed to send. We apologize for any inconvenience this may have caused. Please rest assured that we would never intentionally fail to respond to your emails. We highly value your feedback and look forward to resolving this issue to your satisfaction. We have already reached out to you via email and SMS. Thank you again for your understanding and support; we hope to have the opportunity to provide you with even better service in the future.