Hello,
I am sorry to hear the effect of the product purchased was not as you were expecting. Please note, each experience varies by person since it is dependent on how it metabolizes in one’s system.
We will be happy to see if there is anything more suitable to your needs. In addition, we have added new items to our line of products that were from the voice of our customers.
If you wish to return it, you can certainly do so within 30 days of the order:
PureKana Returns
100 Lackawanna Ave.
Parsippany, NJ 07054
PureKana
Customer Service Operations
Hi Helen,
Thank you so much for taking the time to share your feedback with us. We are truly sorry for any inconvenience caused, and we are glad to hear that we were able to assist you and void the transaction. We hope that in the future, we can have the opportunity to serve you under better circumstances and exceed your expectations. Rest assured that we appreciate all of our customers and their valuable feedback, which helps us to continuously improve our customer service.
Thank you,
Purekana LLC
Hello,
I am sorry to hear about your previous experience. As a helpful and fair customer service representative, I would be happy to assist you in resolving the issue. However, we do not have your contact information on file.
To assist you better, please email us directly at [email protected]. Please provide your full name, order number, and date of purchase in the email. We appreciate your cooperation.
Thank you for choosing PureKana.
Best regards,
Customer Service Operations
Hello,
I am sorry to hear about the negative experience you had. I would like to help by stepping in and making things right for you.
As such, I have escalated your concern to our team and someone will be in touch with you shortly to address the issue.
Thank you for bringing this to our attention.
Best regards,
PureKana Customer Service Operations
Dear valued customer,
We are sorry to hear about the experience you had with our services. We would like to take the opportunity to assist you in resolving this matter and providing you with a satisfactory solution.
We have taken the liberty of forwarding your concern to our dedicated team, who will be in touch with you shortly. Our goal is to ensure that all our customers receive the best possible service and experience with us.
Thank you for choosing PureKana. Our Customer Service Operations team is always here to assist you with any questions or concerns you may have.
Best regards,
PureKana Customer Service Operations
Dear valued customer,
We sincerely apologize for the frustration and difficulties you have experienced with PureKana. We take customer complaints very seriously and are disappointed to hear that our service did not meet your expectations.
We understand the concerns you have raised regarding fraudulent charges, lack of phone support, issues with the loyalty program and rewards, and overall difficult communications. Your feedback provides valuable insights that will help us improve our policies, processes and customer service moving forward.
Our goal is to provide all of our customers with a positive and satisfactory experience. We are committed to addressing any ongoing issues and regaining your trust and loyalty. If you would be willing to give us another chance, please let us know if there is anything we can do to make things right. We would welcome the opportunity to connect with you directly to fully understand your experience, address your specific concerns, and rebuild our relationship.
Thank you again for taking the time to share your feedback
Hello,
I am sorry to hear about your experience. I would love to step in and make things right. However, we do not have your contact information listed here.
Can you please email us directly: [email protected] with your full name, order number and date of purchase.
Thank you!
PureKana
Customer Service Operations
Hello,
I am sorry to hear about your recent experience. I would like to help resolve the issue, but unfortunately, we do not have your contact information on file.
Could you please send us an email directly at [email protected] with your full name, order number, and date of purchase?
Thank you for your cooperation.
Best regards,
PureKana Customer Service Operations
Hello,
I am sorry to hear about the experience you had with our service. I would love to help you and make things right, but unfortunately, we don't have your contact information on file.
In order for us to assist you better, can you please send us an email at [email protected]? Kindly include your full name, order number, and date of purchase.
Thank you for your patience and understanding.
Best regards,
PureKana
Customer Service Operations
Dear Customer,
I am sorry to hear about the experience you had. I understand how frustrating it can be, and I apologize for any inconvenience caused. As a representative of PureKana, I would like to assist you in resolving this issue.
I have escalated your concern to our team, and they will be in touch with you shortly. Please be assured that we are committed to providing you with the best possible customer service experience.
Thank you for bringing this to our attention. If you have any further questions or concerns, please do not hesitate to contact us.
Best regards,
PureKana
Customer Service Operations
Thank you for bringing this issue to our attention. I sincerely apologize for the trouble you experienced when attempting to place an order on our website.
I want to assure you that what happened was not an intentional scam and we take matters like this very seriously. It seems that your attempt to place an order was done through our affiliate side which deals more with bulk orders. We suggest trying our direct side instead, which handles smaller quantities.https://purekana.com/
Please know your personal information is safe with us, and we have no intention of misusing it in any way.
Please let us know if you would like to place an order, and we will make sure there are no other issues.
Thank you again for your patience and for bringing this to our attention. We appreciate customers like you who help us improve. We sincerely hope we can regain your trust, as providing excellent customer service is our top priority.
Sincerely,
PureKana
Customer Service Operations
Email: [email protected]
Hello,
I am sorry to hear about your experience. We value your business and would like to make things right.
I have escalated your concern to our team, and someone will be reaching out to you shortly to address the issue.
Thank you for your patience and understanding.
Best regards,
PureKana Customer Service Operations
Hello,
I am sorry to hear that your experience was not up to par. I would love to assist you and ensure that your issue is resolved satisfactorily. However, I am unable to locate your contact information in our records.
Could you please send us an email directly at [email protected] with your complete name, order number and date of purchase?
Thank you for your cooperation!
Best Regards,
PureKana Customer Service Operations
Hello,
I am sorry to hear about your recent experience. I would be more than happy to assist you and resolve any issues you may have encountered. However, we do not have your contact information on file.
Could you please send us an email directly at [email protected] with your full name, order number, and date of purchase?
Thank you for your cooperation.
Best regards,
PureKana Customer Service Operations
Hello,
I apologize for the negative experience you have had. I would like to assist you and resolve the issue. However, we do not have your contact details on file.
To help us assist you better, please send an email directly to us at [email protected] with your complete name, order number, and purchase date.
Thank you for your cooperation.
Best regards,
PureKana Customer Service Operations
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: [email protected]
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Hello,
I am sorry to hear about your experience. I would like to assist you and make things right, but unfortunately, we do not have your contact information on file.
Could you please send us an email directly at [email protected] with your complete name, order number, and date of purchase?
Thank you for your cooperation.
Best regards,
PureKana Customer Service Operations
Hi there,
I'm sorry to hear about your recent experience. I would like to help you resolve the issue, but unfortunately, we do not have your contact information on file.
Could you please send us an email at [email protected] with your full name, order number, and date of purchase so that we can assist you further?
Thank you for your cooperation.
Best regards,
PureKana
Customer Service Operations
