At PVY. we envision a world where sustainable transportation becomes the norm, enjoy green transport without compromising performance or style, every ride is an enjoyable experience.We committed to design and create high-quality e-bikes and establish new benchmarks of excellence. Each component, line, and detail has been meticulously crafted to ensure optimal performance, reliability, and comfort.
Most of the bike was already put together great just minor detail needs sorting but thanks ie a part missing, puncture, and scratch on handle bars and still can't unlock it to go faster.
Pvybike 回复2025-01-21
Hi, I'm sorry, please accept my apology.
Is your problem solved?
I have asked our after-sales colleagues to contact you.
Please pay attention to the message sent to you by email: [email protected].
If you have any questions, please contact us in time.
PVY will do its best to serve every consumer.
After so much of reading online reviews and YouTube videos, finally ordered PVY Libon. The main reasons for this choice is that i needed a folding ebike that offers good mileage per charge and powerful motor. Not a fan of cadence sensor so PVY works great on that front with a wonderful torque sensor. I wasn't particular about chain or belt, but it comes with belt drive and that is so so free from clutter that usually the chain involves. Ride is very nice with ample pick up, which surprised me. It easily takes you to top speed of 25km (legal limit in the UK) within seconds. The only limitation is if you want to speed up the pedal ghosts and makes it difficult to surpass 25km even with manual effort. I haven't tried unlocking but the int'l version leta unlock the motor to achieve 500w high speeds of more than 25km. The bike is small enough to fit in the boot of a car when folded and can easily carried on a tube if one wants. Battery has enough juice for long rides. I went for dual batteries and it gave me around 90km on both batteries together, on a road with a mix of flat and slopes - which is really good in my opinion.
Overall, a great bike and I would heartily recommend.
Pvybike 回复2024-12-26
Hi, thank you for your high evaluation of the product.
And give such a detailed description.
Thank you for your positive feedback, which increases our motivation to work.
We will do our best to keep up the good work!
If you need any help, please feel free to contact us.
I will be brief because I am so angry that I might say something I shouldn't, I bought this bike with double battery, I spent 1500€ after a few days the bike started to have a maximum charge lower and lower, 99%,97%,96. The battery drains quickly, after 18 kilometers the battery reaches almost 60% do the math and you will find that the bike will never do the distance that is promised, not even close. After about a week the bicycle at the point where it bends started to spark, I'm afraid that any moment the bike might catch fire, I asked for a refund and they asked for 300€ more to give it back. I am so angry.
Pvybike 回复2024-12-23
Hi, I'm sorry for the trouble you've encountered.
I understand the confusion you've encountered.
If you don't mind, can you please contact me again at [email protected]? I'll serve you personally. And I'm committed to satisfying you. Is that okay? Thank you.
PVY will treat every consumer seriously.
And properly handle the problems encountered. PVY will be responsible to the end.
So far everything seems to be going quickly and professionally
Pvybike 回复2024-12-06
Hi, Thank you for your support, we are happy to hear that you are satisfied with our service.
We will do our best to keep up the good work!
If you need any help, please feel free to contact us.
Ordered the PVY20 MAX and immediately noticed that after around 30km the battery needed to be recharged. Did this and after even less kilometers, the same issue.
Contacter customer service, who asked me to check the settings in the bike computer. They were normal.
After they asked me to check the voltage directly on the battery with a Volt meter.
Complied with that too and the meter showed the output was too high. This explains the quick draining of the battery.
Provided PVY with the video, but instead of taking responsibility and helping the customer, they claimed the Volt-meter might just not he working right and asked me to go to an electrician to do the same test. Cause when the output isn't correct, the bike will not work proparly.
When I stated that it's not up to the customer to pay for this type of research when it's a new bike, I got a completely different answer.
All of a sudden they stated that the range of the bike in electric mode is 50-80km and that if thou battery output of the bike isn't correct the bike wouldn't start.
And to finish off they added that it might just be 'my psychological expectations' that might be different so therefore I have this unpleasant experience.
PVY looks like a decent bike company and the bikes as well seem of good quality.
The bike is indeed sturdy and is fun to ride with. It is not expensive for an electric bike either.
But know that if you have any problem whatsoever, PVY will NOT assist and you as a customer will be left to deal with it yourself.
That in my opinion is not worth spending a little less money. You might end up with no working electric bike in the end.
Order a bike with established brands like Cube, Canyon, Engwie, etc!
Pvybike 回复2024-12-05
Hi, I'm sorry for the trouble you've caused in your shopping.
I'm the customer service manager of the PVY brand.
I can see that you still like our products. But it also caused trouble for your riding.
If you don't mind, please provide your order number and email address and send it to the email address: [email protected]
I will serve you personally.
Please believe that PVY will be responsible for every consumer.
We will do our best to meet the needs of every customer.
Looking forward to your reply.
The bike (Z20 plus 1000) is great, a fab & fast way to commute.
The communications and assistance from the team during the buying and delivery, were excellent. A minor issue with the courier was rectified immediately.
Great service all round
Pvybike 回复2024-12-06
Hi, We are glad to hear that you like the bike and that it meets your expectations in terms of style and performance.
We really appreciate your compliments on our customer support - we always strive to ensure a smooth and satisfying experience for our customers.
If you need further assistance or have any questions, please feel free to contact us. We wish you many more enjoyable rides with your PVY PLUS!
Sincerely,
PVY Ebike Team
PVY Z20 Plus 1000W
This is hands down the best e-bike I've ever owned. It's incredibly robust, with excellent suspension and amazing brakes, but the real highlight is how FAST AND FUN IT IS :D
The bike easily reaches speeds of up to 45 km/h even with a full load, and it delivers an impressive range of 40–50 km on FULL throttle without pedal assist. Simply incredible!
I also appreciate the attention to detail, like the CE certification stickers, which amusingly claim it's a 250W bike, though in unlocked mode, it’s a powerful 1000W. Unlocking or locking the "super power" mode is a breeze with just two clicks on the dashboard.
If you're in the market for a top-tier e-bike, look no further than the PVY Z20 Plus 1000W. This thing is an absolute BEAST!
Pvybike 回复2024-12-06
Hi Ivan, We are glad to hear that you like the bike and that it meets your expectations in terms of style and performance.
We really appreciate your compliments on our customer support - we always strive to ensure a smooth and satisfying experience for our customers.
If you need further assistance or have any questions, please feel free to contact us. We wish you many more enjoyable rides with your PVY PLUS!
Sincerely,
PVY Ebike Team
bike still doesnt work, asked for a replacement and they just ignore all the messages, this is honesly the worst service ive ever experienced, these people are thiefs, they dont care what you get as long as you get it.... if you dont answer any emails or complaints i have, i will be taking legal force against your company, for those wanting to buy a bike from here, RETHINK
Pvybike 回复2024-12-05
Hi, I'm sorry for the trouble you've caused me.
I'm the customer service manager of PVY.
Please don't worry, let me help you solve the problem.
Regarding the replacement of the bike you mentioned. We will respect your decision.
This is our return and exchange policy: https://www.pvybike.com/pages/return-refund-policy
If you don't mind, please provide your order number and email address, and explain the situation again, and send it to the email: [email protected]
I will serve you personally.
Please believe that PVY will be responsible for every consumer.
Looking forward to your reply.
Just bought a pvy z20 max and I spent months saving for it, when it arrived (after being delayed then lost 2 times) all the bolts and screws were SO TIGHT. I couldn’t even lock the folding in half mechanism (very dangerous) and then I charged both batteries to full and the bike didn’t turn on, I have asked to get one resent as it doesn’t work… pvy- you are supposed to test the bikes before selling them, it’s actually illegal to not do this especially with electronic items. I’ve seen that people have requested refunds and to get resent new bikes, and then you take the bike away and ignore them?
Pvybike 回复2024-12-05
Hi, I'm sorry for the trouble you've caused me.
I'm the customer service manager of PVY.
Please don't worry, we will take your questions seriously.
If you don't mind, can you please send us your feedback via email to [email protected]? I will serve you personally.
It will be convenient for us to check and handle it for you.
(Please provide the order number in the email so that we can check which model of bicycle it is)
Please believe that PVY will be responsible for every consumer.
And committed to satisfying you.
Looking forward to your reply.
Extremely Disappointing Experience！！
I recently purchased PVY Libon and can confidently say it has been the worst shopping experience of my life. The quality of the bike and the after-sales service have been utterly disappointing.
1. In September, I received a defective controller for the bike. When I requested a return, I was told that a new controller would be sent for me to replace myself.
2. After making the replacement, I found that the total range was only 37 kilometers under single battery conditions. This raised my suspicion about the battery or motor's efficiency, leading me to doubt the product's quality. When I requested a return, the after-sales service insisted on multiple tests and required me to provide numerous videos. After exchanging dozens of emails and submitting several pieces of evidence, their final response was that a range of 37 kilometers is normal due to production variances!
It is shocking that a bicycle advertised with a claimed range of 126 kilometers would be acceptable with only 37 kilometers of range in pedal assist mode in an urban riding environment.
4. The service asked for testing again and again and for difference video and not start the return process. Now they said the return period was expired!
I am compelled to take legal action to protect my rights in this matter. I strongly advise potential buyers to consider this before making a purchase.
Pvybike 回复2024-12-06
Hi
I am Jackson, the customer service manager of PVY.
I am sorry for the bad shopping experience you have had.
I guess there may be some misunderstandings.
I will verify the details with the after-sales team again, and communicate with you again about the solution.
PVY is responsible for every user.
Sincerely,
PVY Ebike Team
Ordered the ebike with no fuss and was very surprised when it was delivered within 4 days very simple to set up.
The bike is exactly as described thank-you PVY.
Pvybike 回复2024-12-06
Hi,
We really appreciate your compliments on our customer support - we always strive to ensure a smooth and satisfying experience for our customers.
If you need further assistance or have any questions, please feel free to contact us.
Sincerely,
PVY Ebike Team
In response to PVYbike re my refund all I can say is you bunch of lying , thieving, b’stards it has nothing to do with my bank when I get the refund it is entirely up to the merchant giving the refund… YOU…..
Pvybike 回复2024-12-05
Hi, I'm sorry for the trouble you've caused me.
I'm the customer service manager of PVY.
Please don't worry, let me help you solve the problem.
Regarding the refund you mentioned.
First of all, we respect the customer's right to reserve a refund.
Secondly, once there is a refund request, we will handle it immediately.
If you don't mind, please send the order number to [email protected] via email.
I will serve you personally.
Please believe that PVY will be responsible for every consumer.
Looking forward to your reply.
Very fast response,communication with pre-sales department and shipping. I have not yet received the ebike and I cannot rate it. I hope that everything arrives correctly and if there is any problem PVY responds as before
Pvybike 回复2024-12-06
Hi,
We really appreciate your compliments on our customer support - we always strive to ensure a smooth and satisfying experience for our customers.
If you need further assistance or have any questions, please feel free to contact us.
Sincerely,
PVY Ebike Team
The order was promptly acknowledged.
I informed them of the mistake I made with the order. It was promptly corrected and the refund was prompt.
The acknowledgement to my mails were prompt.
Pvybike 回复2024-12-06
Hi Ben,
We really appreciate your compliments on our customer support - we always strive to ensure a smooth and satisfying experience for our customers.
If you need further assistance or have any questions, please feel free to contact us.
Sincerely,
PVY Ebike Team
Was informed even though I paid for the non existent bike 27-09-24 I cannot expect my refund until 25-11-24… and the only explanation out of our hands now… You would have to be a complete idiot to consider buying one of these bikes !!!!!! Never have I been treated so badly by a company it’s an absolute joke
STAY WELL CLEAR
Pvybike 回复2024-11-10
Hi Alison, We are sorry that since you initiated a chargeback, the specific time for issuing a refund is determined by your bank. However, we did agree to the refund when you requested it (On the day). We are sorry for the bad experience this time. PVY will continue to optimize the process to ensure a better shopping experience for customers.
I ordered the PVY Z20 max after a lot of online research, reading reviews and watching YT videos. Most of the ebikes are made in china and almost all of them are similar technically and lookwise. What makes PVY Z20 Max standout is the additional removable battery, which doesn't look ugly or like an alient element attached to the bike. It looks natural like a water bottle attached to the bike.
The customer service is quick to respond to queries re delivery etc. I got response even during weekends.
It was an easy and quick 15 min job to set up once received, as the bike is consigned pretty much preassembled. Just needs to fasten the bits and bobs.
First impressions - the torque sensor is awesome, you don't feel like pedalling at all and it kicks off instantaneously. The menus are basic and the colour screen is really good, offering various information. Braking is perfect, with the hydraulic discs.
It comes with normal handles and with a cut off at 25km to comply with EU and UK laws. This can be easily overridden ( refer to online YT videos) and with throttle fixed (supplied as standard) it takes the experience to another level. Thoroughly enjoyed it.
Room for improvements: (1) saddle adjustment is limited and the catch seems to loosen a bit at times. (2) 7 gears and still not adequate. The gear ratio appears to be too small and even tlat 7th gear I need to peddle too fast to achieve higher speeds.
Overall, I am quite happy with the purchase and with the experience the bike offers. Hope it lasts long - only time will tell.
Pvybike 回复2024-12-06
Hi, We are glad to hear that you like the bike and that it meets your expectations in terms of style and performance.
Regarding your suggestions for improvement, I have already fed them back to the production department, and we will continue to optimize product quality.
If you need further assistance or have any questions, please feel free to contact us. We wish you many more enjoyable rides with your PVY Z20 MAX!
Sincerely,
PVY Ebike Team
As a follow on from this crap company I asked my bank for a chargeback and I have now been notified the chargeback has been accepted and I will get my refund…. Wait for it ….25/11/24…. Yep that’s right when I paid for the bike the money was transferred immediately… 3 weeks later no bike now I’ve to wait in total almost 2 months from wen I bought the bike 27/09/24 STAY CLEAR OF THIS COMPANY IT REALKY IS A JOKE
Pvybike 回复2024-10-24
Hello,Alison， I am the customer service manager of PVY. I found that we have helped you solve the problem and reply at [email protected]. Can you take a look?
Please rest assured that PVY will not charge any consumers extra fees.
We will take your feedback seriously and work hard to improve the quality of customer service.
If you have any questions, please contact the email: [email protected] in time, I will serve you personally. Thank you!
I only gave it one star because I had too last Friday was three weeks since I ordered the bike ( 5-7 days) they said!!!! So I got a chargeback on my card they claim they have sent the money back to my bank… my bank claims they have heard nothing from them!!!! STAY AWAY FROM THIS COMPANY FULL OF FALSE PROMISES AND LIES… whether their bikes are good or not I have no idea but their customer service is crap!!!!!!
THE RESPONSE THEY HAVE WRITTEN BELOW IS COMPLETE B/S LAST WEEK THEY TOLD ME THEY HAD REFUNDED ME AND TODAY THEY ARE TELLING ME THERE IS A DELAY !!!! THE CERTIFICATE THEY SENT IS LITERALLY A PIECE OF WHITE PAPER STATING THEY HAVE REFUNDED ME.. NO ACCOUNT NUMBERS OR ANYTHING THIS COMPANY IS A TITAL SCAM .. DO NIT BUY ANYTHING FROM THEM OR YOU WILL LOOSE YOUR MONEY I HAVE OVER 40 TEXTS AND 30 EMAILS FROM THEM ALL STATING TOTAL B.S.
Pvybike 回复2024-10-21
Hello, I am the customer service manager of PVY. I checked and we have refunded the order PVY5155. We have provided you with a refund certificate at [email protected]. Can you take a look at it? PVY will not charge you any extra fees. If you need any help, please feel free to contact us.
After much research we decided the PVY Z20 bikes were for us and ordered two. Easy ordering online, with confirmation email straight away. Our shipment was confirmed within 1 day coming from Italy and delivered to Spain. Took around 7days for delivery including a phone call from the delivery driver to check we were home. Easy to unpack and assemble, comes with necessary tools. Fast to charge and a super fun ride. We live in an area with lots of steep hills and this bike handles it with ease!!!! So good we ordered two more - one for each of our daughters!!
Pvybike 回复2024-10-18
Hello, Sarah，thank you for your support and recognition of the PVY brand!
Thank you for your positive feedback, your feedback increases our motivation to continue working hard!
If you need any help, please feel free to contact us.
PVY Z20 Pro. Customer service so far is spot on. Delivery info and tracking also perfect. Have only just ordered a z20 pro. Will update when received.
Update. Bike received, impressed so far. Suspension is a little clunky and would be nice to have something to keep it together when folded. But it's a very nice ride, plenty of power, lights are excellent, everything is running smoothly. Not sure if something has been upgraded but I'm finding the brakes very noise free. Very slight squeak under light braking but nothing like some of the other reports.thankyou pvybike!
Pvybike 回复2024-10-18
Hello, martin，thanks for your support and we are glad to hear that you are satisfied with our service.
We will do our best to keep up the good work!
If you need any help, please feel free to contact us.
