Thank you for your feedback. We’re glad to hear your booking went smoothly, and we appreciate you taking the time to share your experience. If there’s anything we could do to make your next rental even better, please reach out to us via our Help Center in the app or on Qeeq.com, and we’ll be happy to assist. We’ll also continue improving our service based on customer comments like yours.
Qeeq.com Team
We’re sorry to hear about your unpleasant pickup experience and the unexpected insurance charge at the Hertz counter. We understand how frustrating it is to arrive thinking everything is fully paid, only to be told an additional $300 is “mandatory.” A service ticket has been created for your case, and a dedicated team member will follow up to review the booking details and the charges, and we will also communicate with the rental partner to clarify their requirements and urge improvements in how optional/required items are explained. Thank you for bringing this to our attention—your feedback helps us improve how pricing and coverage information is displayed on our website.
Qeeq.com Team
We’re sorry to hear your rental was only average and that you had to turn back at the exit gate due to a vehicle mix-up. We understand how frustrating and time-consuming that must have been, especially when you’re ready to leave. We’ll share your feedback with the rental partner and urge them to improve their vehicle handover checks to avoid similar situations. If you can, please reach out to us via QEEQ with your booking number so we can look into the case in more detail and follow up accordingly.
Qeeq.com Team