Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes.
However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
Just stay away and use official platforms. I thought it's an official website. Tickets were double the original price. Current train connections were not available. It's a customer rip off and definitely not recommend.
Rail Ninja 回复2026-04-02
Thank you for your feedback, Jo. We’re sorry to hear about your experience.
Rail Ninja is a ticket booking company, and the total price includes both the train fare and service-related costs.
We will check the details of your booking and get back to you with a clarification as soon as possible. We appreciate your patience while we look into this matter.
I was misled into ordering my Portuguese Railway tickets on Rail.Ninja instead of the company's actual web site. A pair of tickets from Porto to Faro that normally sells for 83 euros each (actually 41.50 in my case because I am a senior citizen). Rail Ninja charged me an astonishing 360 USD for these tickets. When I discovered (within 5 minutes) what had happened I cancelled the booking and they refunded me 90% of my money, withholding a "service" charge of 36.00 USD which I am fighting via my bank. This company is a scam (based in Malta and Hong Kong, wouldn't you know) that adds no value whatsoever and charges outrageous markups for tickets that are readily available on the railway website, if you can get to it without being hijacked.
Rail Ninja 回复2026-04-02
Thank you for your feedback, Richard.
Rail Ninja is a ticket booking company and not the official railway website. The total price shown during booking includes both the train fare and service-related costs such as booking management, payment processing, and customer support.
We can see that your cancellation was processed shortly after the booking, once the tickets had been issued. The refund was issued in accordance with the fare conditions and service terms. Thank you for your understanding.
Reasonable and easy to book but hope you provide English translation as not everyone understand German.
Rail Ninja 回复2026-03-30
We appreciate your feedback, Nan!
We’re glad you found the booking process easy. Just to note, the tickets are issued in the official language of the train carrier, so translating them would make them invalid for travel. If you have any questions about your tickets, please don’t hesitate to reach out to our support team. We’ll be happy to help with any questions you have.
Schedules, prices etc. were well presented. However, I was not able to print out my tickets from the screen which presented them. Also, it was difficult to find if there was any other class of service available besides Economy.
Rail Ninja 回复2026-03-30
Thank you for your feedback, Anna!
We’re happy to hear you found the information easy to follow. We always look at ways to make accessing tickets and checking other service classes even simpler.
Don't use for Bulgaria, the app had over a 480% markup for train tickets from the national carrier BDŽ.
Rail Ninja 回复2026-03-30
Thank you for sharing your feedback, Alexandre.
We will check the details of your booking and get back to you as soon as possible. Thank you for your patience.
Charged double the retail price of train tickets in Korea. Only found out when we arrived at the station. Absolute scam, avoid and book through korail
Rail Ninja 回复2026-03-27
Thank you for your feedback, Joseph.
We were not able to locate any booking under your name. Could you please share your order ID so we can check the details of your reservation? We’ll be happy to review everything for you and assist further.
Absolutely horrendous experience. That feeling of realising you have been scammed $100s. Trying to book a train from Lisbon to Porto, and the first website that comes up in RailNinja. Looks a bit dodgy so I keep scrolling until what I think I’ve found is the official Portugal train website. Put in my travel dates, and it directs me to the railninja site. I thought “wow ok rail ninja must be the original site”. Booked my tickets, at double the price they should’ve been. When I didn’t receive my tickets immediately, I find the actual official site and saw that the tickets for the dates I have chosen aren’t even released, yet they are at half the price! What a scam to pretend to fake the official Portugal train site just for it to redirect you to railninja. Disgusting! Order no. RN-202603-2304441
Rail Ninja 回复2026-03-16
Thank you for your feedback, Olivia.
We would like to clarify that Rail Ninja operates as a ticket booking company and not as the official train operator. This information is indicated on our website to ensure transparency. Sorry for any confusion.
We will check the details of your booking and get back to you.
I booked with Rail Ninja long before my trip. I started to get nervous two weeks beforehand when my tickets still had not been sent to me. I sent an email and they told me they did not know if they would be able to book me a ticket or not. When they eventually got back to me, I had to accept different seats at a different time to the ones I requested. Nobody apologized to me at any point. Please save yourself stress and do not depend on this company.
Rail Ninja 回复2026-03-16
Thank you for sharing your feedback, Carole. We’re very sorry for the stress this situation caused.
To provide some context, the time when you booked coincided with Korean Lunar New Year, which is a major holiday in Korea. During this period, train tickets are initially prioritized for local travelers visiting family. We apologize for the inconvenienve caused. We did our best to find the best alternative options.
We regret that this affected your travel plans and appreciate your understanding.
It is a scam booking platform, not a railway operator!
It seems allowing you to book tickets much earlier but, it does charge you earlier at much higher price with no difference from official platform. My ticket price is 23 euro on the paper but I paid this company for 46 pound! More than double
Rail Ninja 回复2026-03-11
Thank you for your feedback, Raymond.
We will review the details of your booking and get back to you as soon as possible. Please allow us some time to carefully check everything. We appreciate your patience.
Overcharged ticket price and unclear service charge
The company didn’t clearly state how much they really charged for their service. I booked the tickets through rail ninja. And requested refund as the price is 3 times than the official website which I didn’t check and VR didn’t release any tickets on 23dec 2026. When I requested refund. They charged 20-30% “Service Charge”. Be careful to their way of running business.
Rail Ninja 回复2026-03-11
Thank you for your feedback, Li. We’re sorry to hear about your concerns regarding this booking.
The total amount paid includes not only the train fare but also service-related costs associated with the booking process, such as booking and reservation management, payment processing, currency conversion, and customer support.
The refund was processed in accordance with the tariff selected at the time of booking, as well as our terms and conditions. Thank you for your understanding.
Myself and a friend booked 1st class rail tickets from Sydney to Melbourne for a special occasion using Rail Ninja 8 months in advance.
2 days before departure Rail Ninja cancelled our reservation as they hadn’t heard from us.
The stress and anxiety this caused us in the middle of our trip was unnecessary.
When finally able to get in contact with Rail Ninja they rebooked the reservation but only economy was available spoiling the special occasion.
Rail Ninja did refund the difference between the tickets but excepted no responsibility for making the decision to cancel the reservation.
Customer services were not helpful at all.
I will not use Rail Ninja again or recommend them to others.
Rail Ninja 回复2026-03-11
Thank you for sharing your feedback, Heidi. We are very sorry to hear that this situation affected what was meant to be a special trip for you.
After reviewing the case, we would like to clarify that a special request note had been left at the time of booking. Because we were unable to arrange this request, we reached out using the contact information associated with the booking approximately six months prior to departure to confirm how you would like to proceed. Unfortunately, we did not receive a response to that email.
As we were unable to confirm the reservation details, the booking had to be canceled. A full refund option was available at that time.
When you later contacted us close to the departure date, our team did their best to secure new tickets for you. However, due to the limited availability so close to departure, first-class seats were no longer available, and only economy class could be booked. As you mentioned, we also refunded the full price difference between the ticket classes.
Rail Ninja always aims to assist travelers and find the best possible solution, especially when plans change close to departure. We regret the inconvenience this situation caused and appreciate you taking the time to share your experience.
DO NOT BUY TICKET VIA rail.ninja. This is scam. They are charging double for the ticket. Egz they charged me $125 but VIARAIL price was just $68. I bought without verification with other websites. DO NOT PURCHASE ANY TICKET WITHOUT VERIFICATION.
I would like to give them MINUS 5 stars but unfortunetly this not the option.
Rail Ninja 回复2026-02-24
Thank you for sharing your feedback, Hanna. We’re sorry to hear about your experience.
We will carefully check the details of your booking and get back to you. Thank you for your patience while we review your case.
Absolute scam. Charges double compared to official sites. Told us there was available tickets for a specific time, then after purchase told us there were no tickets available automatically switched us to a much later train with no option for refund. NEVER USE
Rail Ninja 回复2026-02-24
We’re sorry to hear that you feel this way and appreciate the opportunity to clarify the situation.
In some cases, a selected departure may become unavailable shortly after the booking process due to high demand. When this happens, we provide alternative options to the lead traveler using the contact details provided in the reservation. In your case, available alternatives were sent accordingly. One of the options included cancelling the booking with a full refund. After a selection was made, we proceeded based on the chosen alternative.
Thank you for your understanding.
they charged 86 euros for a ticket that costed 46, its a complete scam of a website
Rail Ninja 回复2026-02-17
Thank you for your feedback, Facundo.
We will review the details of your booking and get back to you shortly to look into this further. Thank you for your patience.
Same Ticket for Train Journey from Germany to French if you bout It Direct EL VY Left Then Two 100 Yuro, but in the Same time you got for the Normal Price from the Train Company, High and Comfort Seeed with Ninja Trail you got a Second Class Place Never do again Ticket Booking by Ninja Trail
Rail Ninja 回复2026-02-16
Vielen Dank, dass Sie Ihre Anliegen mit uns geteilt haben, Karlheinz.
Es tut uns leid zu hören, dass Sie mit Ihrer Buchungserfahrung enttäuscht waren. Rail Ninja stellt die Tickets strikt gemäß der während des Buchungsvorgangs ausgewählten Reiseklasse und dem Tarif aus, wie vom jeweiligen Bahnunternehmen bestätigt. In Ihrem Fall wurden Sitzplätze in der 1. Klasse gebucht. Wir werden die Details Ihrer Buchung sorgfältig prüfen und uns anschließend wieder bei Ihnen melden.
Vielen Dank für Ihre Geduld.
This company should be avoided. Their pricing is NOT transparent-- the fees are >100% the cost of the actual train ticket! This is NOT written on their site, and they will not acknowledge that this is fraudulent. Although the customer service is quick to respond, they are dismissive, repetitive, and cover up the fraud with legal language that makes no sense. AVOID AT ALL COSTS!
UPDATE: After posting the above review I was contacted by RailNinja, and had all of my fees refunded. They are evidently working to make their fee structure more transparent, but in the meantime, please be aware that you are likely to pay much higher fees using this company than if you go directly to the train site of the country of interest. I highly recommend The Man in Seat 61. This is by far the most comprehensive train site I know of, and I wish I had thought to look there first before choosing RailNinja.
Rail Ninja 回复2026-02-02
Thank you for sharing your feedback, Louis. We’re sorry to hear about your experience.
Rail Ninja is a ticket booking service, and the total price may differ from the rail carrier’s direct fare, as it includes service-related costs such as booking handling, payment processing, currency conversion, and customer support. All applicable fees and fare conditions are displayed during the booking process before payment is completed.
We understand your concerns and will carefully review the details of your booking and get back to you. Thank you for your patience.
