Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes.
However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
you canceled the train and didn't honor our reserved seats or give us any refund yet.
Rail Ninja 回复2026-04-20
Thank you for your feedback, Curt. We’re sorry for the inconvenience caused by this situation.
Rail Ninja is a ticket booking company and we do not not operate trains directly. Unfortunately, we did not receive prior notification from the rail carrier about the cancellation.
Please note that a full refund was processed on April 9th. We kindly recommend contacting your bank to check the status, as processing times may vary depending on the bank.
We appreciate your patience and understanding.
The lack of information after placing my order made me think that your website was a scam.
If there had been a message to say that it would take over two days to issue the tickets this information would have irritated due to it's extreme duration but would have settled my mind knowing something was happening however slowly.
I hope that my reply is helpful and I am happy with finally receiving my tickets which seem to be ok.
Rail Ninja 回复2026-04-17
Thank you for your feedback, Victor!
Kindly be advised that the estimated ticket issuance date is shown in the personal account. We’re glad to hear that you have now received your tickets and that everything is in order.
We appreciate your comments and will continue working on making communication clearer throughout the booking process. We wish you a pleasant journey ahead!
I was asked to change my departure time but I was given choices and it worked out
Rail Ninja 回复2026-04-17
Thank you for your feedback!
We aim to make any necessary adjustments as smooth as possible and ensure travelers can continue their plans without stress. We appreciate you sharing your experience and wish you many more easy trips ahead!
Booking quite easy, fast confirmation. Only the 4 seats were not confirmed together at one table as requested. It would be nice for us to correct this. Many thanks in advance. BRgds Elisabeth
Rail Ninja 回复2026-04-17
Thank you for your feedback, Elisabeth! We’re glad to hear the booking and confirmation process went smoothly for you.
We’re sorry to hear that the seating arrangement did not fully meet your request. Seating is assigned based on availability from the rail carrier.
We appreciate your understanding. We wish you a pleasant journey ahead!
Overall it was not difficult to get tickets but I would have liked more info about the difference between coach and first class.
Rail Ninja 回复2026-04-17
Thank you for your feedback, Susanne! We’re glad to hear that getting your tickets was a smooth process overall.
We understand that the difference between coach and first class may not have been fully clear. During booking, there are photos of the seats on the left-hand side, along with descriptions under each option to help explain the differences.
We appreciate you sharing this.
I was not impressed that I could not select my seats during the booking process and was very disappointed when I noticed I received two rear facing seats.
Rail Ninja 回复2026-04-17
Thank you for your feedback, John!
During the booking process, there is an option to leave your seat preferences, and we always do our best to assign the best available seats based on those requests. However, final seat allocation depends on availability from the train carrier, which means we’re not always able to guarantee specific seats or directions.
Thank you for your understanding.
Thank you for your feedback, Bill! We’re glad to hear that most of your experience went smoothly.
Please note that you can present your tickets directly from the Rail Ninja app at the station, without the need to print them.
We appreciate you sharing your thoughts and hope your journey was enjoyable!
Their mobile site purposefully shows a green check next to the words Modification and cancellation deadline 48 hours, even when a ticket is not modifiable or cancellable. This is clearly a scam to confuse the purchaser as to the nature of the ticket being purchased. There is no phone number and the bot is slow and non-responsive. So frustrating, have already told my fellow traveller to avoid this site
Rail Ninja 回复2026-04-14
Thank you for your feedback, Brittany. We’re sorry for any confusion caused.
The Saver tariff selected for your booking does not allow changes or modifications, as indicated in the fare conditions, unlike the Flexible fare option.
We also appreciate you pointing out the display issue you experienced and apologize for the confusion this may have caused.
Nearly 3x the real price, zero support when something goes wrong
My partner purchased a train ticket through Rail Ninja and accidentally selected the wrong direction. A simple mistake, and one that would have cost $14 on the official rail site. Rail Ninja charged $40 for the same ticket: nearly three times the actual price.
When we contacted support to correct the issue or get a refund, they refused to help in any way. No exchange, no credit, no refund. For a ticket that cost them $14 to issue, they kept the full $40 and offered nothing.
This is a third-party reseller that pays Google to appear above official rail websites in search results. If you don't realize you're on a reseller site, you end up paying a massive markup for the same ticket you could buy directly. And if anything goes wrong, you're on your own.
Save yourself the trouble. Find the official website for whatever rail service you need and book directly. The prices are lower, the customer service actually exists, and you won't be stuck fighting for a refund over a simple correction that any reasonable company would handle in minutes.
Rail Ninja 回复2026-04-14
Thank you for your feedback, Daniel. We’re sorry to hear about your experience.
Rail Ninja is a ticket booking platform, and the total price includes both the train fare and service-related costs such as booking management, payment processing, and customer support.
As the train was scheduled to depart in less than 3 hours, unfortunately there wasn’t enough time for us to process any modifications before departure.
Thank you for your understanding.
I tried to cancel this ticket. At that time I did’t know how to reach you. The taxidriver took me to the wrong station. And I had to less time go to the other station.
So I had to buy a new ticket at the central station.
I was not happy , so I can’t say anything positive.
Mathew
Rail Ninja 回复2026-04-11
Thank you for your feedback, Mathew. We’re very sorry to hear about the difficulties you experienced during your trip.
We’re also sorry that you did not have access to Wi-Fi at the time, which made it harder to reach our support team. For future reference, our support is available via email, live chat on our website, and through the chat in the Rail Ninja app.
As the train had already departed, we are unfortunately not able to process a refund after departure.
We truly regret the inconvenience caused by the situation with the station and understand how stressful this must have been.
Two tickets arrived by email, both for me, but none for my wife.
Rail Ninja 回复2026-04-13
Thank you for your feedback, Robert! If two tickets were issued under the same name, it is usually just a formatting detail on the ticket and both passengers can still travel with the issued tickets. However, if you would like us to double-check the passenger details for peace of mind, our support team will be happy to review the booking and assist you.
Although the website does feel straightforward the booking process wasn't. If you wanted to make a change and back arrowed you had to start the whole booking process again, I got there in the end though.
Rail Ninja 回复2026-04-11
Thank you for your kind feedback, David! We’re glad to hear that everything went smoothly and met your expectations.
We hope to assist you again on your future trips.
The ticket order process easy and good. Ticket issuing poor as you sent me someone else’s ticket for a different destination, problem resolution great thanks to Kate. She responded quickly at 23:00 and fixed the problem so I could sleep restfully.
Rail Ninja 回复2026-04-11
Thank you for your feedback, John! We’re glad to hear the booking process was smooth and that the issue was resolved quickly.
We always aim to provide fast and reliable assistance whenever unexpected situations occur. We truly appreciate your understanding and are happy everything was sorted.
This website marks up train tickets by more than 3x the original amount for my case, during my trip to Korea on the high speed rail. On the official Korail website by the operator, you can get it way cheaper. Booking your tickets through this website is as good as a scam. Don't do it! I would give 0 stars if I could.
Rail Ninja 回复2026-04-11
Thank you for your feedback, Clement. We’re sorry to hear about your concerns regarding the pricing.
Rail Ninja is a ticket booking platform, and the total price includes not only the train fare but also service-related costs such as booking management, payment processing, currency conversion, and customer support.
We will check the details of your booking and get back to you with a clarification as soon as possible.
Easy site to navigate only suggested improvement is the last entry required on "tariff" has the text too light and uses a pale yellow square to confirm. This is difficult to see.
Rail Ninja 回复2026-04-08
Thank you for your feedback, Donald! We're glad to hear that the site was easy to navigate. We also appreciate your suggestion regarding the visibility of the “tariff” confirmation field. Your comment is helpful, and we will take it into consideration as we continue improving the user experience.
I must adjust what I wrote. After chatting with a human on the Ninja Rail App, I was able to receive a refund for the hidden fees. The agent was polite and courteous and informed me that there was an error on the Website.
THANK YOU Ninja Rail for your prompt response!
Terrible! Hidden fees, made our ticket go from 18 Euros if booked by CP Rails to 34 euros each way with Ninja Rail!!! I spent an extra 32 euros for the exact same trip! That is ROBBERY! It is not indicated anywhere on the bill. Shame on Rail Ninja for taking advantage of tourists!!!! There were no advantages to book with them! STAY AWAY!
Rail Ninja 回复2026-04-11
Thank you for taking the time to update your review.
We’re glad to hear that our support team was able to assist you and resolve the issue. It’s great to know that the agent provided helpful and courteous service, and we truly appreciate your recognition of their efforts.
Thank you for your feedback, Glen. We're sorry to hear that adding a second adult during the booking process was not intuitive. Your comment is very helpful, and we’ll take it into consideration as we continue improving the booking experience!
This company has a delay when processing payments. The information are the tickets are not always accurate. They will sometimes cancel you ticket with out notifications. The worst. They are not reliable especially in case of urgency.
Rail Ninja 回复2026-04-10
Thank you for your feedback, Stephen. We’re sorry to hear that you were not satisfied with your experience.
After carefully reviewing your case, we can see that our Support Team did their best to assist you throughout the process. Please note that tickets cannot be canceled after the departure time, and any refund eligibility depends on the fare conditions selected at the time of booking.
Regarding your second reservation, the departure time matched the details shown on the issued tickets. We also did not receive any updates from the train carrier about schedule changes. Upon contacting the carrier directly, we were informed that the train departed as scheduled, so we are unfortunately unable to confirm any disruption.
We understand how stressful this situation must have been, and we’re sorry for the inconvenience caused. We would also like to note that your tickets remained valid for another train on the same day.
We appreciate your feedback.
The ticket price is much higher than the original website, please buy at the original website
Rail Ninja 回复2026-04-11
Thank you for your feedback. We’re sorry to hear about your concerns.
To clarify everything and assist you further, please share your order ID, so we can check the details of your booking and get back to you.
No WI-FI in the train is horrible. Cannot work on the train. All trains should have WI-FI.
David McGinnis
Rail Ninja 回复2026-04-07
Thank you for your feedback, David. We understand how important Wi-Fi can be when traveling, especially if you need to work during the journey. Unfortunately, onboard amenities such as Wi-Fi depend on the train operator and the specific train service. We appreciate your comment and hope the rest of your trip went smoothly.
