Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes.
However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
I found Rail Ninja because they outbid Amtrak on train tickets in New York through Google search, so they appear at the top of the page. Their website looked pretty similar to Amtrak’s website, so without thinking I clicked through and booked a seat. And then realised that the ticket I booked was 2.5 times the price of the actual Amtrak ticket, which was still available on Antrak’s website. It was quite hard to then cancel my booking through Rail Ninja, with no cancellation link provided. (I hope it really is now cancelled and the charges were reversed- it seems to be, but they tell me the money won’t show up in my account for 5 to 7 days or something). This is borderline Scam tactics. Would advise folks to avoid this website and book their tickets directly through which ever rail company they’re planning to use.
Rail Ninja 回复2026-05-06
Thank you for your feedback, Nick. We’re sorry to hear about your experience and understand your concerns.
Rail Ninja is a ticket booking company. The total price includes both the train fare and service-related costs such as booking management, payment processing, and customer support. Pricing details are shown during the booking process before payment is completed.
The refund was processed in accordance with the fare conditions, and the time for funds to appear in the account depends on your bank.
We appreciate your understanding.
Handling and Communication went very well. However I miss a way to add the ticket to my wallet?
Rail Ninja 回复2026-05-01
Thank you for your feedback, Iris! We're glad to hear that the handling and communication went well. Your comment is very helpful as we continue improving the experience.
Accomplished booking with minimal delay and/or difficulty.
Rail Ninja 回复2026-05-01
Thank you for your feedback, Cary! We're glad to hear that your booking was completed with minimal delay and without difficulty. We look forward to assisting you again on your future journeys.
Absolute rip off! Just discovered too late, they don't give refunds and they know why... A train ticket that costs € 28 on other platforms like Omio, Rail Ninja have to audacity to charge € 53!!! So € 25 into their own pocket a commission of almost 100%! For what exactly?? I own a travel company and the normal commission is maximum 20%! They have got one thing right though, they manage to come up first on Google - and I also fell for it. Please guys, check alternatives first like Omio, before you also fall prey to this outrageous ripp off! Never again Rail Ninja and all our guests and network have been warned. Please do the same! Andreas Lappe
Rail Ninja 回复2026-05-06
Thank you for your feedback, Andreas. We’re sorry to hear about your experience and understand your frustration.
Rail Ninja is a ticket booking company, and the total price includes not only the train fare but also service-related costs such as booking management, payment processing, and customer support. Pricing details are shown during the booking process before payment is completed.
Regarding cancellations and refunds, these depend on the fare type selected at the time of booking, and the applicable conditions are clearly displayed before purchase. Regarding your reservation, it has been canceled and the refund has already been processed.
We appreciate you sharing your concerns.
The process of completing the booking was easy. The only issue that I would say is the apparent lack of seat selection - is seat selection part of the process? Is seat selection required? Where do seats get assigned?
Rail Ninja 回复2026-04-30
Thank you for your feedback, Steven! We're glad to hear that the booking process was easy. Regarding seat selection, it depends on the train operator. For many routes, seats are assigned automatically based on availability, and manual seat selection may not be available. Seat assignments are usually made when tickets are issued, and you’ll receive that information in your booking confirmation. If you have any further questions or concerns, feel free to reach out to our support team, and we'll be happy to assist!
Thank you for your feedback, Paulo! We're glad to hear that the process was easy and quick. We look forward to assisting you again on your future journeys.
The process was fairly easy. For the pricing, it was unclear what the currency was until the final check-out so made it difficult to evaluate the value.
We reserved for first class. It would be better to have an option to choose the seats from those available rather than have them assigned as we would have preferred an upper level for the better views.
Rail Ninja 回复2026-04-30
Thank you for your feedback, Greg! We're glad to hear that the booking process was easy, but we understand your concerns about the currency not being clear until checkout. Regarding the seating, many trains automatically assign seats based on availability, but we’ll work on making this clearer for future bookings. Thank you for your valuable input!
That was the worst experience I had ever in my life. I ve booked 2 tickets, they accepted to pay directly and I was waiting the tickets to my email. After 1+ hour, they emailed me and told that they can not provide me the tickets and I should either cancel the tickets or choose one alternative option. I choose an alternative (another time to leave) and I should pay 60e more. I canceled the reservation and they never text me back regarding feedback. They are liars and propably not real. I recomment to not use their services. Also, customer support (Ana) tried to lie to me by telling that my bank delays the payment.
Rail Ninja 回复2026-05-06
Thank you for your feedback, Odysseas. We’re sorry to hear about your experience and understand how frustrating this situation must have been.
Unfortunately, the originally selected train was not available at the time of ticket issuance. Two alternative options were offered- one required an additional payment as it involved an upgrade to a higher class, while the other option was available without any extra charge.
We regret that neither of these options suited your plans. Once the alternatives were declined, a full refund was processed as soon as possible. Please note that the time it takes for the funds to appear back on the account depends entirely on the bank, and while some refunds are received the same day, others may take up to 7 business business days.
We appreciate your understanding.
I was unable to complete the booking on my laptop, but had no trouble using my phone.
Everything else was ok.
Rail Ninja 回复2026-04-28
Thank you for your feedback, Roger. We’re sorry to hear that you experienced difficulty completing the booking on your laptop, though we're glad it worked smoothly on your phone. We appreciate your comments, as they help us continue improving the experience across all devices.
We value your feedback, David! It's wonderful to know the service was to your satisfaction. We look forward to assisting you again on your future travels.
STAY AWAY! Recently tried to book train tickets from Vienna to Bratislava. An official-looking website popped up, with the Austrian Train System colors etc., and we booked what we thought were fairly priced tickets. To our surprise, we were overcharged by 400%. Rail Ninja is a Ninja alright, impersonating official train sites and then scamming you by charging 300%+ commissions on the cost of the same.
Rail Ninja 回复2026-05-01
Thank you for your feedback, Olmedo. We’re sorry to hear about your concerns.
Rail Ninja is a ticket booking company and not the official railway website. This is indicated on our pages, and the total price includes both the train fare and service-related costs such as booking management, payment processing, and customer support. The full refund has been processed for your reservation. Thank you for your understanding.
Very easy to navigate and customer service were great at resolving any issues but only issue was I tried to add on more tickets to reservation as we have a larger group including children and it was not an option to modify tickets and now our group is separated which is very unfortunate
Rail Ninja 回复2026-04-27
Thank you for your feedback, Lauren! We're glad to hear that the platform was easy to navigate and that our customer service team was helpful in resolving issues. Seat availability and booking changes depend on the railway operator, which can sometimes limit modifications after purchase. We appreciate your comments and will use them to help improve the experience.
You are better off going directly to…the Train provider
you are better off going directly to the train source...ie VY in Norway. Better rates, Sr citizen discounts you can not get with RN. In addition 100% money back if y9ou cancel....RN takes 20% on any cancelations.....I had to cancel 3 trips due to their website booking for 2027 when I requested 2026 and lost a significant amount of money.....also....I booked a first class train ticket in Norway with them.....they put us in different aisles on the trip.....where as VY you can see and pick your seats.....
Rail Ninja 回复2026-04-30
Thank you for your feedback, Bruce. We’re sorry to hear about your experience and understand your concerns.
Rail Ninja is a ticket booking company, and the total price includes both the train fare and service-related costs. Regarding cancellations, refund conditions are based on the fare selected at the time of booking, and applicable fees are shown during the reservation process.
We appreciate your understanding.
I booked DB tickets Berlin to Copenhagen 6 weeks before my travel on Rail Ninja and my credit card was charged immediately, 3 weeks later I receive notice that the tickets I booked were not available. Their replacements were not satisfactory so I went to the DB website and was able to book the original tickets I wanted for less money than Rail Ninja charged. Why did RN say they weren't available? Unfortunately, I must of accidentally accepted the RN's new tickets and now they will not refund my money. I learned an expensive lesson, the DB website is easy to use, cheaper and you get your tickets immediately, not 3 weeks later...maybe. RN may make sense in some cases but certainly not for booking in Germany.
Rail Ninja 回复2026-04-30
Thank you for your feedback, Jim. We’re sorry to hear about your experience and understand your frustration.
We would like to review your case in detail to better understand what happened and clarify the situation. Could you please share your order ID? This will allow a thorough check of the booking and a follow-up with more information.
The online system was good except the pull down menu that required us the input the year we were born. The menus jumps around and is extremely difficult to click on the date.
Rail Ninja 回复2026-04-23
Thank you for your feedback, Bill! We’re glad to hear that the online system worked well for you, but we apologize for the difficulty you experienced with the pull-down menu for the birth year. Your comments are very helpful, and we’ll take them into consideration to improve the experience for future users. If you encounter any other issues, feel free to reach out to our support team, and we’ll be happy to assist!
Website is great. Execpt te place. My husband and I were not seat at the same place. :(
Rail Ninja 回复2026-04-23
Thank you for your feedback, Claude! We're glad to hear that you found the website great. We apologize for the seating issue, and we understand how important it is to be seated together. Unfortunately, seat assignments are often automatically allocated based on availability, but we’ll be happy to assist with any future seating preferences when possible. We appreciate your understanding and hope the rest of your journey went smoothly.
Hard to book and not sure if I received a good price for trip?
Rail Ninja 回复2026-04-22
Thank you for your feedback, Paula. We're sorry to hear that the booking process felt difficult and that you were unsure about the price for your trip. Rail Ninja aims to provide a convenient way to compare schedules and secure tickets easily. If you have any questions about your booking or pricing, our support team will be happy to review the details and assist you.
After issuing tickets that were both from Casablanca to Marrakech and not Marrakech to Casablanca and Casablanca to Marrakech the representative was able to provide a later train than what I had booked on the first leg. It was a concern but it all worked out in the end.
Rail Ninja 回复2026-04-20
Thank you for your feedback, Kevin. We’re very sorry to hear about this experience and understand how stressful this situation must have been.
We apologize for the ticketing error and the inconvenience caused while resolving the issue. We appreciate your understanding.
We wish you a pleasant and comfortable train journey ahead.
This is a third party ticket vendor. They will charge close to double the ticket price of the authorized ticket seller. When you discover this and want to cancel, it's almost impossible to do. When you click on cancel your ticket they say they will send you a four digit code, but by the time you get the code it has expired. The Contact Us button on their website goes nowhere. The email address on the website is invalid. If there is a customer service phone number, I couldn't find it. After 2 days of attempting, I finally was able to get a four digit code that did not expire and was able to cancel my tickets and rebook through the actual seller for half the price. Despite buying the flexible ticket on their website, which was fully refundable or so they said, they kept 10% of the cost of the ticket when they finally did the refund. Further, it has been 4 days, and although the 10% cancellation fee has been charged to my Visa, the credit has not been posted. Odd since a few days ago it was there, and now it's gone. Do your research and make sure you know you will be paying more from this or any other ticket resellers. It's best to go directly to the approved website. I ended up buying tickets for Portugal trains on the official website, which is cp.pt - Comboios De Portugal. Not only will you pay half the price but you can book your seats immediately, like an airplane booking, and will receive your tickets immediately. This is not possible on the rail ninja site. They ask you where you want to sit and a day later they send you tickets. In my case the seats were not as I requested.
UPDATE May 5 2026. I disputed the fee they charged me with Visa, and Visa refunded me. However, RailNinja then reposted the entire original charge for my tickets and I now have to dispute that.
Rail Ninja 回复2026-04-20
Thank you for your feedback, Carol. We’re sorry to hear about your experience and understand your concerns.
Rail Ninja is a ticket booking company, and the total price includes both the train fare and service-related costs such as booking management, payment processing, and customer support.
We would like to review your case in detail. Could you please provide your order ID? This will allow us to check the details of your booking and get back to you.
