Recoverit is a leading data recovery software known for its impressive 99.5% success recovery rate. It can fully restore deleted files, videos, photos, and over 1000 other file formats from more than 2000 storage devices, including SD cards, HDDs, external drives, crashed computers, and various operating systems like Windows, Mac, NAS, and Linux. Additionally, it offers advanced features for repairing corrupted videos and photos. When it comes to recovering your valuable data, Wondershare Recoverit is the ultimate choice.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the software is exceptionally effective at successfully restoring lost data, precious memories, and files from various damaged or corrupted storage drives. People deeply appreciate the intuitive interface, noting that the recovery process is fast, reliable, and straightforward without requiring advanced technical expertise.
Some reviewers were not happy with certain outcomes, mentioning that specific recovered files remained corrupted and could not be opened or played properly. Others also noted occasional challenges with unexpected upgrade prompts, strict license limits, and difficulties reaching effective customer support assistance.
Wondershare Recoverit does not work; I just proved it by freshly deleting files and then emptying my recycle bin. It still doesn't work. I'm beginning to lose my patience with Wondershare. I also had a problem with the editing software that I had been using for years. There was no customer service or reply. Hundreds of dollars later … I will never download or use another Wondershare product again. And as the frustration of the failed software isn't enough, they send you notifications to upgrade when you already paid hundreds of dollars and it doesn't even work.
Wondershare Recoverit 回复2026-03-22
vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Es tut uns aufrichtig leid zu hören, dass Sie mit unseren Produkten und dem fehlenden Support so frustriert sind. Wir verstehen Ihren Ärger und möchten uns für die Unannehmlichkeiten entschuldigen, die Ihnen entstanden sind.
Es ist nicht unser Anspruch, unsere Kunden mit ungelösten Problemen oder wiederholten Upgrade-Benachrichtigungen zu verärgern. Wir nehmen Ihr Feedback sehr ernst.
Bitte kontaktieren Sie uns direkt per E-Mail unter [email protected], damit wir Ihr Anliegen umgehend prüfen und eine Lösung für Sie finden können. Wir möchten sicherstellen, dass Ihr Fall schnellstmöglich geklärt wird.
Vielen Dank für Ihre Geduld und Ihr Verständnis.
iSkysoft customer abandoned after 11 years — by the same company
In 2014 I purchased iSkysoft Data Recovery Pro for Mac, a legitimate perpetual licence. My installation file became corrupted and I simply needed a re-download link — nothing more.
Wondershare's response was to tell me the product is "11 years old" and suggest I buy their Recoverit software instead. Here is what they conveniently omit: iSkysoft and Wondershare are not separate companies. They have always operated under the same corporate umbrella, sharing the same technology. In 2020, Wondershare formally absorbed the entire iSkysoft product line. They did not "acquire" iSkysoft — they were iSkysoft. The responsibility for honouring licences sold under that brand is entirely theirs.
I was not asking for new features, updates, or ongoing technical support. I was asking to re-download software I already paid for. That is a minimal obligation to a paying customer, and they refused it.
Their proposed solution: pay them again. The same company that abandoned its own customers is asking those customers to buy from them a second time.
I note that other iSkysoft customers have had their issues resolved by Wondershare support — so the capability exists. They are simply choosing not to apply it in my case.
I do not recommend purchasing any Wondershare product on a perpetual licence basis. Based on my experience, they consider that obligation void the moment it becomes inconvenient.
16 March update: Wondershare responded publicly (in German) asking me to contact them by email. I have already done so repeatedly — this is precisely the channel that failed to resolve my issue over several weeks. Their public response is performative. The matter remains unresolved.
Wondershare Recoverit 回复2026-03-16
Es tut uns aufrichtig leid zu hören, dass Sie mit unserem Service so unzufrieden sind und dass Ihr Anliegen bezüglich Ihrer bestehenden Lizenz nicht zu Ihrer Zufriedenheit gelöst wurde.
Wir verstehen Ihren Frust und möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen, die Ihnen entstanden sind. Es war nicht unsere Absicht, Sie als langjährigen Kunden zu enttäuschen.
Damit wir Ihren Fall schnellstmöglich prüfen und eine angemessene Lösung finden können, bitten wir Sie, uns direkt per E-Mail unter [email protected] zu kontaktieren. Unser Team wird sich umgehend um Ihr Anliegen kümmern.
Wir möchten sicherstellen, dass Ihre Erfahrung mit uns nicht mit diesem Eindruck endet, und danken Ihnen für Ihre Geduld und Ihr Verständnis.
BEWARE OF THIS PROGRAM!
The program created a number of files that appear in Finder yet they CANNOT be deleted. I have repeatly requested assisted and received none. They have no customer support.
I have turned it over to my credit card company to dispute the charge.
Wondershare Recoverit 回复2026-03-12
Es tut uns aufrichtig leid zu hören, dass Sie mit unserem Programm und dem fehlenden Support unzufrieden sind. Wir verstehen Ihre Frustration, insbesondere wenn Dateien nicht wie erwartet gelöscht werden können und keine Unterstützung verfügbar war.
Wir möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen, die Ihnen entstanden sind. Kundenzufriedenheit ist uns sehr wichtig, und es ist unser Ziel, solche Probleme schnell und unkompliziert zu lösen.
Bitte kontaktieren Sie uns direkt per E-Mail unter [email protected], damit wir Ihr Anliegen prüfen und eine geeignete Lösung finden können. Wir möchten sicherstellen, dass Ihr Fall schnellstmöglich geklärt wird.
Vielen Dank für Ihre Geduld und Ihr Verständnis.
Purchased Wondershare Mac Audio Recovery…DO NOT PURCHASE !
Purchased Wondershare Audio Recovery Mac on latest version OS Mac M2 Pro. Simple job of recovering a corrupted audio file that "header" had been erased. Wondershare recovered the first 12 minutes of a 40 min 24bit mono wave file, and teh ballance was "white noise". The audio stream is intact and can been seen by othe rprograms. so not completely corrupted - only headers. Thsi product fails to deliver on its advertised promises. I woudl not recommend to anyone. Contacted customer service - they asked for copy of corrupted file. Only proble is - their link to upload file wont permit .WAV file format as an attachment. Clearly customer service has not been thought through.
Wondershare Recoverit 回复2026-03-11
We sincerely apologize for any inconvenience caused and fully understand the frustration you may feel. Please contact [email protected] so we can assist you in resolving the issue.
Regarding your inability to upload attachments, we suggest you upload the file to a website link such as Google Drive, and then send us the link so that our technicians can resolve the issue for you.
Disappointed with this product from China. First, the "Free Trial" is misleading and unacceptable. I downloaded the software, installed it and then began the recovery search. This took a couple of days, which is extremely slow compared to other software currently on the market that will recover and download your files free. When it eventually completed the process, most of the latest files and images were missing, while it recovered some old deleted files. When I tried to download my recovered files, it incorrectly calculated the data to be a massive 7.5TB, when the HDD was a 6TB and only about half full. This forced me to go out and buy a new 10TB HDD. After that, the icing on the cake when you click the Download button was that the download would not commence unless you BUY the software! So much for a "Free Trial". As per the feedback I sent the company back in China, this type of practice is not acceptable in Western Countries. Consumers should not be tricked into investing hours of time only to be conned into paying money at the end. Nowhere did I see that there was either a limit to what you can download free, at that you are expected to pay before you can download. I used TestDisk from the USA. Faster, 100% accuracy (downloaded every single file on my HDD) and 100% free without any tricks or surprises at the end. Used on Windows 11 with the latest updates. Other reviews with the same experience I had can be seen at 'productreview' and their reviews on google are even more scathing. Trusting consumers report the product does not work properly and the customer service is appalling.
Wondershare Recoverit 回复2026-02-23
Thank you for taking the time to share your detailed feedback.
We’re sorry to hear that your experience did not meet your expectations. We understand how stressful and time-consuming data recovery can be, especially when dealing with large drives.
Regarding the free trial, our software allows users to scan and preview recoverable files before purchase. A paid license is required to export or download recovered data. This information is displayed during the process, but we appreciate your feedback if this was not sufficiently clear in your experience.
Concerning the scan duration and file size calculation, recovery time and estimated output size can vary depending on drive condition, file system structure, fragmentation, and prior overwrite activity. In some cases, deep scans may detect fragmented or duplicated data segments, which can affect the reported recovery size. That said, we would like to review your specific case to better understand what occurred.
As we cannot access account or order details through a public review, please provide the email address used for the download or purchase and your order number (if applicable) via our support channel. Once received, our technical team will proactively contact you to investigate further and clarify the situation.
We appreciate your feedback, as it helps us improve both our communication and user experience.
No sooner I had paid Wondershare recoverit in error. I realised it was the one I can't manage to use. being in my 80th year.
I immediately asked for a refund...within the hour!
It failed. The Chat Bot emails say I hadn't passed the refund test, (Failure)
Having spent an hour trying to speak to a Live Human Being/Agent. Cannot move on as usual it's ai...Cannot get Help! In England we get a 7-30 day Cooling off period for refund...I sent your filled in form within one hour of you takingmy payment of £30.00!
REF no: B98W354572E114312C You have my email address. Penelope Finzel,as
Wondershare Recoverit 回复2026-02-11
Thank you for sharing your experience.
We’re very sorry to hear about the difficulty you encountered and understand how upsetting this situation can be, especially after requesting a refund so quickly. This is certainly not the experience we want any customer to have.
We would like to review your refund request in detail and clarify what may have happened. As we cannot access account or order information through a public review, we kindly ask you to provide the email address used for the purchase and your order number via our support channel. Once we receive this information, our team will proactively contact you to assist you and work toward an appropriate resolution.
Thank you for bringing this to our attention. We truly appreciate your patience and look forward to helping you resolve this matter.
Impossible to cancel ongoing subscription. They continue to bill.
Wondershare Recoverit 回复2026-02-05
We apologize for any inconvenience this may have caused. Please contact us via this email address [email protected] and we will help you resolve the issue.
The product I received was not the product I paid for. It was no use to me so I requested a refund, the refund was denied because it fell under a 'technical issue'. I felt that the product information was misleading, had it been more clear I would not have purchased.
Wondershare Recoverit 回复2026-02-03
We apologize for any inconvenience this may have caused. Please contact us via this email address [email protected] and we will help you resolve the issue.
I bought Wondfshare Recoverit to rescue the data files from the SSD in my ThinkPad after a boot sector failure. While the software successfully recovered a small percentage of my data files -- the rest were only partially recovered, listed with a generic file name, or corrupted. I later used CHKDSK /f /r and successfully recovered ALL of my data files in a few hours.
I messaged wondershare twice -- to request a refund, and again to express my dissatisfaction when I cancelled my subscription -- and only got automated responses.
There is a reason that the reviews online are negative.
Wondershare Recoverit 回复2026-01-30
Dear Customer,
Thank you for taking the time to share your feedback, and we sincerely apologize for the issues you have encountered with our software. We are truly sorry to hear about your experience with Wondershare Recoverit and the challenges you faced in recovering your data. We understand how important your files are, and it's disappointing to learn that the recovery process didn't meet your expectations.
We also regret that you didn't receive timely assistance from our customer service team. We strive to provide prompt and helpful support, and it's clear we fell short in your case. Please be assured that your comments have been noted, and we are actively reviewing our support processes to ensure we provide better service in the future.
Since this email address is for handling the website, not the contact address of the customer service system, our response speed and operating space are limited. In order for your problem to be solved faster, please contact us directly via in-app feedback or online customer service. Once you write, we will create a ticket and our staff will contact you soon.
Hope the problem can be solved as soon as possible.
Wish you all the best.
The preview in the test version suggested my file could be recovered. This was not the case. The recovered file only had the first 3 pages, the rest was missing, even though the file size suggested the full document was recovered.
My request for a refund was denied.
Also support is only AI, and thus borderline unuseable. Never again. There are alternatives both better and much cheaper.
Wondershare Recoverit 回复2026-01-18
Hello,
we’re very sorry to hear about your experience and understand how disappointing this must be.
We regret that the recovery result did not match the preview and that your refund request was not approved, as well as your frustration with the support experience. This is certainly not what we want our users to feel.
We would like to review your case in detail to better understand what happened and see how we can assist further. Please kindly provide the email address used for the purchase and your order number, and our team will contact you directly to follow up.
Thank you for sharing your feedback — it helps us improve our products and services.
Waste of money fails every time then try's to sell you other software!! Tried to get a refund as it said 30 day money back guarantee then get a email saying it doesn't qualify. DONT WASTE YOUR MONEY.
Wondershare Recoverit 回复2026-01-18
Hello,
we’re truly sorry to hear about your experience and understand your frustration.
We’d like to look into your refund request and clarify why it was marked as not qualifying. To do so, please provide the email address used for the purchase and your order number, so we can review your case and contact you directly with a proper solution.
Thank you for sharing your feedback.
I recommend try a different recovery software company
After a long 24 hour scan to find files, it gave me a choice of 3 plans - 1 month or Annual plan or Perpetual plan. I clicked on buy one month usage plan, a window popped up offer Christmas discount so I clicked on it, paid $66 AUD. Recovered some files then a few days later went back to recover more files and it took another 24 hours to deep scan then it would not let me recover it, it took me to buy another usage plan with 3 plans only available. I tried again same thing I tried customer support and it's not user friendly. Could not find an Australian support number. I found and downloaded my invoice which stated I purchased a 1 week usage plan. Got email reply back stating I purchased a 1 week usage. I still cannot find on their website the 1 week usage plan. I would have paid the small extra amount for the monthly plan.
BUT I DEFINITELY CLICKED ON MONTHLY PLAN
So now I have files still to recover and no usage.
This company is not much help after they take your money. I now have to buy another recovery plan but will definitely use another company.
They do not give you an invoice you have to download it yourself so Please check you invoice instantly when purchased that you got correct plan as purchased. I did not check invoice as I trusted this company and I ended up wasting my time and money.
Addit:
Wondershare recoverit offered me no support when I contacted them to tell them my case, hence my negative review. They offer support after writing my review, but I ended up using another company and its software picked up a lot more files than what the Wondershare recoverit software found.
Wondershare Recoverit 回复2026-01-18
Hello,
we’re very sorry to hear about your experience and understand how frustrating this situation must be, especially after spending so much time scanning and expecting continued access.
We apologize for any confusion caused by the plan selection, promotional offer, and the difference between what you believed you purchased and what was shown on the invoice. This is certainly not the experience we want our customers to have.
We would like to review your case in detail, including the plan type, billing record, and recovery access issue, to see how we can assist you further. Please kindly provide **the email address used for the purchase and your order number**, and our team will contact you directly to follow up.
Thank you for taking the time to share your detailed feedback.
Not recover the files properly. This app is waste of time and money. I get his subscription for recover my old deleted files mov and he recover the file ,but the files is corrupted not playing.
Wondershare Recoverit 回复2026-01-18
Hello,
we’re sorry to hear that the recovered files could not be played and did not meet your expectations. We understand how frustrating it is when important video files cannot be properly restored.
We’d like to check your case and see whether there is a possible solution, such as further repair options or an appropriate follow-up. Please kindly provide the email address used for the purchase and your order number, so we can review your situation and contact you directly.
Thank you for sharing your experience.
Found only 50% of files on a drive that had not been overwritten, recovered files into 1 folder so I had thousands of home videos, movies and tv series in one folder, even though they state it rebuilds directory structure, takes hours, 8 to find and the same to recover, refused any help from customer support, just fought PayPal not to refund after only a few days. Rubbish product and company. Use DISK DRILL it does everything recoverit claims to do and twice as fast
Wondershare Recoverit 回复2026-01-18
Hello,
we’re very sorry to hear about your experience and understand how disappointing this must have been, especially given the time spent scanning and recovering files.
We regret that the recovery results, directory structure, performance, and support experience did not meet your expectations. This is not the outcome we want for our users, and we appreciate you sharing such detailed feedback.
To allow us to review your case properly (including the recovery result and refund situation), please provide **the email address used for the purchase and your order number**. Once we have this information, our team will contact you directly to follow up and see how we can assist further.
Thank you for taking the time to leave your review.
Seems to be a scam. Downloaded and it claimed repaired. Tried to preview and it said preview unavailable, download. But, only the preview can be viewed for free. So, the program was asking me to pay to download the 'fixed' file before providing any evidence it was fixed.
Wondershare Recoverit 回复2026-01-10
Hello,
we’re sorry to hear about your experience and understand your concerns.
The preview feature is designed to help users verify whether a file can be repaired or recovered before completing the full export. However, we apologize if this process caused confusion or did not meet your expectations.
We would like to look into your case and assist you further. Please kindly provide your purchase email and order number, so we can review your order details and offer an appropriate solution.
Thank you for your feedback — it helps us continue improving our products and service.
Meiner Meinung nach zu Teuer und nur…
Meiner Meinung nach zu Teuer und nur im…
Meiner Meinung nach zu Teuer und nur im Abo sinnvoll
ZU TEUER
Zum vierten Mal wurde meine Bewertung gelöscht. Also darum nochmal. Habe RecoverIt benutzt. Kostenlos kann man nur 100MB wiederherstellen. 100MB entspricht ca. 5 JPEG Bilder XD.
Wenn man mehr herstellen möchte, muss man zu einem, meiner Meinung nach, sehr sehr sehr teurem Abo greifen. Man kann die Software nicht einfach so erwerben. Dann werden die Dateien auch nicht 1zu1 wieder hergestellt sondern alle gleichen Dateiendungen bekommen einen eigenen Ordner, sehr mühselig muss man Dateien selber sortieren. Darum nur ein Stern.
Und nochmal ich benutze kein VPN, Ich bin echt, Ich komme aus Deutschland kein BOT oder Chat GPT. Mein Gott, ich schreibe auch eine 5, 6, oder 100te Bewertung. Das ist meine Meinung. Danke.
English:
For the third time, my review has been deleted. So here it is again. I used RecoverIt. You can only recover 100MB for free. 100MB is roughly equivalent to 5 JPEG images XD.
If you want to recover more, you have to sign up for what I consider a very, very, very expensive subscription. You can't just purchase the software outright.
Also, the files are not restored 1:1—instead, all files with the same extension are placed into separate folders, so you have to sort everything manually, which is extremely tedious. That’s why I’m giving only one star.
And once again: I don’t use a VPN. I’m real. I’m from Germany, not a bot or ChatGPT.
My God, I’ll write a 5th, 6th, or 100th review if I have to. That’s my opinion. Thank you.
No further data is required for my evaluation. Thanks
Wondershare Recoverit 回复2025-12-25
Hallo,
wir möchten klarstellen, dass keine Ihrer Bewertungen von uns gelöscht wurde. Wenn eine Bewertung auf Trustpilot mehrfach veröffentlicht oder geändert wird, wird die vorherige Version automatisch als Aktualisierung ersetzt, wodurch es so aussehen kann, als sei sie entfernt worden.
Wir respektieren Ihre persönliche Meinung zu Preisgestaltung, Abonnementmodell und zur Art der Datenwiederherstellung. Ihr Feedback wurde zur Kenntnis genommen und wird intern weitergegeben.
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung so ausführlich zu schildern.
Great recovery, limited chatting, cumbersome startup.
Very satisfied with the recovery (almost excellent!) but the robotic assistance was not so great; missing a human to explain issues not easy to express on writing. Cumbersome to start running the application.
ANYTHING WONDERSHARE IS A DISEASE.
They stole my money. over $200. And now they won't give it back because it was "over 7 days" but I didn't know they charged me! It said free trial. They're the worst. Stay away from Filmora!!!! Stay away from anything connected to wondershare filmora. They're scammers.
Wondershare Recoverit 回复2025-12-21
Hello,
we’re very sorry to hear about your experience and understand how upsetting unexpected charges can be. This is certainly not the impression we want to leave, and we sincerely apologize for the frustration caused.
We would like to review your billing and trial status in detail to see how we can assist. Please provide your email address and order number, and our team will contact you directly to follow up on your case.
Thank you for bringing this to our attention.
Utterly useless located files I wanted in free mode so I went ahead and purchased it
Every recovered file out of nearly 500gb was corrupted and unusable on recovery photo, video, audio, .exe nothing recovered
I attempted repair that failed miserably and applied for a refund initially ignored I kept applying finally got told its a technical issue no refund for you.
In response to the requests from Wondershare I have tried and failed to get any sense or even response out of the their technical department
Wondershare Recoverit 回复2025-12-17
Hello,
we’re very sorry to hear about your experience and understand how frustrating it must have been to find your files but not be able to use them after recovery. This is certainly not the result we want our customers to encounter, and we sincerely apologize for the inconvenience caused.
To better understand what happened and review your refund request in detail, please provide us with your email address and order number. Once we have this information, our team will contact you directly and look into your case further.
Thank you for taking the time to share your feedback.
