Recoverit is a leading data recovery software known for its impressive 99.5% success recovery rate. It can fully restore deleted files, videos, photos, and over 1000 other file formats from more than 2000 storage devices, including SD cards, HDDs, external drives, crashed computers, and various operating systems like Windows, Mac, NAS, and Linux. Additionally, it offers advanced features for repairing corrupted videos and photos. When it comes to recovering your valuable data, Wondershare Recoverit is the ultimate choice.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the software is exceptionally effective at successfully restoring lost data, precious memories, and files from various damaged or corrupted storage drives. People deeply appreciate the intuitive interface, noting that the recovery process is fast, reliable, and straightforward without requiring advanced technical expertise.
Some reviewers were not happy with certain outcomes, mentioning that specific recovered files remained corrupted and could not be opened or played properly. Others also noted occasional challenges with unexpected upgrade prompts, strict license limits, and difficulties reaching effective customer support assistance.
Another one of those greasy companies advertising itself as 'free' and 'user-friendly'. I stumbled upon it while looking for guides on how to recover files from a Linux camera. Saw one of their guides on their Recoverit website and decided to follow it. After I tried all the other methods of retrieving the files that they mentioned I gave it a shot since it was supposed to be 'free'. Next, I find myself waiting for 40 minutes for the scan to complete only to be met with a message 'Buy a subscription plan'.
We are all just some stupid, worthless assets to those greedy people, nothing more. This is why our world is going to fall.
Wondershare Recoverit 回复2025-12-03
We’re truly sorry for the frustration this experience caused. We understand how discouraging it is to run a long scan and then feel misled by the results — that is never the experience we want for our users.
Recoverit does offer a free version, but it includes limitations that clearly didn’t meet your expectations in this case, and we regret that this was not communicated as transparently as it should have been.
If you’re willing, please share your order number (if any) and a contact email so we can reach out to you directly and review what happened. We want to make sure your experience is properly addressed and see what we can do to help.
response from a previous review
they asked me me to reach out with my email and order number. how?
if they read my review - that was issue. there is no way to contact them. they don't have a email to reach for help or support and their ai chat puts you a in a loop of frustration and makes me want to throw my computer threw window. . the anger they have given me this last few days has been extremely unnecessary.
again, stay far away from them!
ahah, what a joke! they want me to leave my email on a public website. absolutely not. they have no clue how to deal with customers
Wondershare Recoverit 回复2025-12-03
We’re very sorry for the experience you’ve had. To help you as quickly as possible, please provide your email address and order number here in your review, and our team will contact you directly to resolve the issue.
Thank you for giving us the chance to assist you.
They use hidden policies to deny refunds and make the process intentionally difficult.
Their product failed to recover my file, the AI support was useless and they still refused to provide a refund despite their own 7-day money-back guarantee for data recovery products.
This is misleading, exploitative, and completely disrespectful to customers who are urgently trying to recover important data.
Don’t trust their guarantees. Don’t waste your time.
Wondershare Recoverit 回复2025-12-02
We’re very sorry to hear about your experience, and we completely understand how stressful it is when you urgently need to recover important data. We never want any customer to feel misled or unsupported, and your feedback is taken seriously.
Please rest assured that we do stand by our refund policies, including the 7-day money-back guarantee for data recovery products. If your refund was not processed, it’s likely because we’re missing some required information or couldn’t verify the case through the initial request.
To help you immediately and review this properly, please provide your order number and contact email. Our team will personally follow up, re-check your case in detail, and make sure you receive a clear resolution.
We truly want to make this right for you.
Horrible service!
I wanted to recover data of an sd card, came across recover it. the service did not work, files got corrupted and just crashes. but thats not the worst part. getting a hold of someone is a basically impossible . their ai chat system is useless with zero features to talk to a human, their socials auto reply takes you to the chat and and you get stuck in this hell loop. zero stars. why don't they have a contact help email. stay far away!
Wondershare Recoverit 回复2025-12-02
Het spijt ons enorm dat je deze ervaring hebt moeten meemaken — zo mag het absoluut niet verlopen. We begrijpen heel goed hoe frustrerend het is wanneer de SD-kaart niet goed wordt hersteld en je vervolgens ook geen manier ziet om een echt persoon te bereiken.
We willen dit zo snel mogelijk voor je oplossen. Als je ons jouw bestelnummer en contact-e-mail kunt doorgeven, nemen we persoonlijk contact met je op en controleren we meteen wat er misging met jouw herstelproces.
Je staat hier niet alleen in — we helpen je graag rechtstreeks verder zodat je niet meer vastloopt in het automatische systeem.
An absolute Scam. They say you can get your money back but after i bought the recoverit and it didn't work on my sony files and requested a refund on the same day i bought it they said they can't issue a refund for nonsense reasons and the support knows it. also i bought the lifetime version and it says its a yearly subscription, so im not happy with the product.
Wondershare Recoverit 回复2025-11-26
We’re very sorry to hear about your experience, and we truly understand your frustration. This is not the kind of situation we want for our users.
Thank you for providing your order details — our team will reach out to you directly to help resolve the refund and license issues as quickly as possible. We will make sure your case is reviewed properly and that you receive clear, personalized support instead of generic responses.
If you need any additional help in the meantime, please feel free to reply to our email. We’re committed to fixing this for you.
Horrible customer service, no live support except a stupid AI bot. All of my files disappeared from my external drive. This program did not produce any results, then a pop-up asks me to upgrade. For what? More crap? asked for a pro-rated refund but not holding my breath. If you are going to charge your customers $60 per month then customer support can't be responses that come the next day all with the same opening line, "sorry for the late reply" Trust me, save yourself the money and time. Go with a company here in the U.S. with actual timely support. This crap cost me $60 to learn a valuable lesson. Don't make the same mistake.
Wondershare Recoverit 回复2025-11-26
We’re truly sorry to hear about the experience you had — this is not the level of service we aim to provide. We completely understand how frustrating it is when your files cannot be recovered and you don’t receive timely support.
To help you resolve this as quickly as possible, could you please provide your order information or email address associated with the purchase?
Once we receive it, our team will reach out to you directly and handle your case with priority, including reviewing the recovery issue and your refund request.
Thank you for bringing this to our attention. We’re here to assist you and ensure the matter is properly resolved.
I bought a one year subscription of Recoverit to recover some files that were accidentally wiped. It initially seemed to recover them but when I clicked on any file or photo, it refused to open and an error message came up. It also dumped my files in the most random spaces scattered across my PC.
So that's £59 down the toilet for glitchy, poor software that makes things worse. I've had to ask an IT person to look at it. They've luckily managed to sort it after a couple of days, but have said Recoverit made it worse and said it looks like its software stopped any files being opened.
I've been without my PC so haven't been able to do work for clients either so loss of income. I've also had to pay the IT guy so Recoverit basically made the whole thing worse, more difficult and costly. Do not use!
Updates:
23/11/25: Recoverit have requested more information in their response. I've supplied my customer information to them.
24/11/25: yet to receive a response.
Additionally: there are no contact options provided by the company! You end up just being put on a neverending loop with AI chatbots when you attempt to contact them and speak to a person. Also, they request an absurd amount of information and input from the customer (see their reply below).
Essentially, they want you to pay £59 for glitchy software and then provide detailed feedback to help them develop it into an actual working product. This company is an absolute joke. Seriously? You really think overcharging people for a poor product and then using it as an R&D exercise is an acceptable business model? You haven't bothered responding again or provided me with a full refund, so I will pursue this via legal channels, which will cost you more than a simple refund.
Wondershare Recoverit 回复2025-11-24
Dear Customer,
Thank you for sharing your experience, and I am truly sorry for the inconvenience and stress this situation has caused. This is certainly not the experience we want any of our users to have.
The issues you described — files not opening, unexpected folder locations, and disruptions to your workflow — are definitely not typical behavior, and we would like to investigate this for you as quickly as possible.
To assist you properly, could you please provide us with the following information?
The email address you used to purchase Recoverit
Your order number
A brief description of the recovery scenario (device type, file type, how the data was lost)
Any screenshots of the error messages you encountered (if available)
Once we receive these details, we will escalate your case to our technical team for an in-depth review and do our best to help resolve the issue for you.
Thank you again for your patience, and we look forward to helping you.
I paid for a week's licence of rocverit to recover some videos from an SD card, while the tool did recognise the videos and files, the recovered files dont even open. None of the over 100 files played. I tried to contact support for a refund but some electronic chatbot messages were as far as I got. I would not recommend this solution to anyone.
Wondershare Recoverit 回复2025-11-18
We’re very sorry to hear that the recovered videos couldn’t be opened and that you had trouble reaching our support team. This is definitely not the experience we want our users to have.
To help us review your case properly and assist you further, could you please provide your order details and a brief description of the steps you followed? Once we have this information, our team will contact you directly to check the recovery results and review your refund request.
Thank you for bringing this to our attention — your feedback helps us improve our product and support experience.
The product has been of no use to me.. I asked for refund but it has been denied. I am a EU customer I have the right to get complete refund within 14 days without giving any explanation. So far the company asks for proof of the program fail but this is irrelevant. A bad experience, all considered.
—————-Update———
The problem has been solved 9 days later, the company offered a complete refund (which was due). A supervisor intervention has been necessary to solve the problem.
Wondershare Recoverit 回复2025-11-07
We’re very sorry to hear about your experience and understand how disappointing this must have been. We apologize that the recovery didn’t work as expected and for the delay in the refund review.
Please share your order details so our team can recheck your case and ensure it’s handled properly in accordance with our policy. We appreciate your patience and feedback, which help us improve both our product and service.
So my camera SD card got whipped and the software managed to recover the photos and show me glimpses but when I paid £87!!! All my pictures were either blank screens or completely broken! I feel ripped off and will never be suggesting this software to anybody. All my memories on my camera have been lost and I have also lost what should've been £106 if I hadn't of used a discount.
Wondershare Recoverit 回复2025-11-03
Thank you for sharing your feedback about your experience with Recoverit. We’re truly sorry for the inconvenience and frustration you faced while trying to recover your files.
To better understand and resolve the issue, our technical team would like to review the recovery process in detail. Could you please let us know where you tried to recover the data from, how the data was lost, whether you encountered any error messages, and share the log file if possible? These details will help us identify what went wrong and guide you through the correct recovery steps.
Please don’t worry — our support team will reach out to you via email to follow up and find the best possible solution, including checking your refund request if applicable. We’re committed to resolving this matter and truly appreciate your patience and understanding.
Technical support awful, moneyback guarantee bogus
I bought recoverit immediately after accidentally deleting a file. It could not find the file, so I asked for my money back as per their policy. They refused, claiming I needed to submit a 'technical problem' ticket. I did so, but their responses were useless. I spent many hours documenting the problem for them, but they never considered it adequate. I finally decided to take the ~$100 hit and give up. Along the way, their helplines were worthless - the phone was answered exclusively by AI (absolutely no humans in the loop) and we all know how helpful that is. The text link prominently displayed on their help page just plain didn't work. After my submitting an extensive technical ticket including more than everything they demanded, they gave me a stock, irrelevant answer. The software may work for some, but it did not work for me and I've used computers for 60 years. They stonewalled me on a refund until I gave up. As far as I'm concerned, this software is a rip-off.
Wondershare Recoverit 回复2025-11-03
We’re very sorry to hear about your frustrating experience and that Recoverit didn’t meet your expectations. We completely understand how disappointing it must have been to face difficulties both with the recovery process and the refund request.
To better understand and resolve the issue, our technical team would like to review the recovery process in detail. Could you please let us know where you tried to recover the data from, how the data was lost, whether you encountered any error messages, and share the log file if possible? These details will help us identify what went wrong and guide you through the correct recovery steps.
Please don’t worry — our support team will reach out to you via email to follow up and find the best possible solution, including checking your refund request if applicable. We’re committed to resolving this matter and truly appreciate your patience and understanding.
TestDisk is FREE, works on both MacOS and Windows and does the same thing - I question the value add of a product charging $120 for what exactly?
Wondershare Recoverit 回复2025-10-30
We offer free scanning and preview functionality. If you have any questions or concerns, please feel free to contact us at https://support.wondershare.com/. We are always ready to assist you.
I purchased Recoverit online after logging into their site via gmail. I then paid using PayPal with a different email link. It then registered me to one email address (gmail) and the purchase was made on the other. So they thought I did not purchase the product. Their AI help desk is useless as it cannot deal with simple inconsistencies. What a scam...I didn't even get to run the program. You'd think with 1.3 billion people they could get a helpdesk with REAL people running...
Wondershare Recoverit 回复2025-10-25
We’re truly sorry to hear about the confusion with your Recoverit purchase and the difficulty reaching support. That’s definitely not the experience we want for our users.
Sometimes, when different email addresses are used for login and payment, the order may not link correctly to the account. Please contact us at [email protected]
with your PayPal transaction ID or order details — our support team will manually verify and activate your license right away.
Thank you for bringing this to our attention. We’ll also share your feedback internally to improve our support process.
Had a hard time figuring out how to send reports to Tech Support. Instructions to get "Logs" do not work.
Program easy enough for me to figure out and accomplish my Data Retrieval.
Wondershare Recoverit 回复2025-10-18
Thank you for your feedback! We're glad Recoverit helped with your data retrieval. For assistance with logs, please contact our support team directly.
After consulting our good friend mr.GPT I went to Wondershare and bought the two lifetime licenses for Recoverit.
Unfortunately it was very slow and unable to recover my file using the fastest MacBook Pro on the market with a prograde V90 SDXC card.
Using a different provider I managed to get it sorted within a few minutes. This program is laughably slow and it doesn't even work.
To be fair, I'd like my money back but there are only AI bots available on call and chat.
Wondershare Recoverit 回复2025-10-10
Thank you for reaching out and sharing your experience with Recoverit. We sincerely apologize for the inconvenience caused and that the software did not meet your expectations. We understand how frustrating it can be when a product doesn’t perform as anticipated, and we truly appreciate your feedback.
To better understand and address the issue, could you kindly provide us with the recovered `.RSV` files and the log file generated by Recoverit during the recovery attempt? These details will help us investigate further and improve the software's performance. Additionally, we would like to ensure that your concerns are fully addressed, including the refund request.
Please also provide your contact information (email address or phone number) so we can follow up directly and assist you further. Alternatively, you can reach out to us through our support portal at [https://support.wondershare.com/](https://support.wondershare.com/), where a dedicated support representative will assist you.
We deeply regret the inconvenience and hope to resolve this matter to your satisfaction. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
SCAM!! Everything is AI on there and doesn't actually recover your files!
Did not recover my files when I payed for the advanced software and I cannot contact anyone for a refund !! This is a SCAM, RUN!
Wondershare Recoverit 回复2025-10-09
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you've experienced, and we’re committed to resolving this matter for you.
To better understand the issue and assist you effectively, we kindly request the following:
1. **Screenshots**: Please provide screenshots of the problem or error messages you encountered while using the software.
2. **Log Files**: If possible, kindly share the log files generated by the software during the recovery process.
This information will help us investigate the issue and determine what went wrong. Once we have these details, we will do our best to resolve the problem promptly.
Please provide your contact information, and our support team at [email protected] will take prompt action to assist you. We appreciate your patience and understanding in this matter and look forward to resolving your concerns as quickly as possible.
Unethical auto-billing:
Responding to your reply below:
Folks you're not fooling anyone. You tricked me into paying twice what I had intended to. It took me six different screens to cancel the subscription that you had presented as a 'purchase' . If you are an ethical company, get rid of this gotcha-money-grab and treat your customers with some decency.
Original Rating:
Unethical auto-billing: The software works well enough but their purchase isn't a purchase, it's a subscription. They cleverly hide this so a month later you've now paid $200+ for a product you used once. Of course there is no way to easily get in touch with them. Great gotcha guys, 0 out of 10 for trust and transparency.
Wondershare Recoverit 回复2025-09-23
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience or frustration you may have experienced. Your concerns are important to us, and we strive to ensure transparency and clarity in all aspects of our service.
We would like to clarify that Recoverit offers a variety of licensing options, including monthly, annual, and perpetual plans. These options are clearly displayed on the purchase link to ensure our customers can make informed decisions. Based on your feedback, it appears that you opted for a monthly license, which operates as a subscription and renews automatically. Please note that this information is explicitly outlined on our pricing page, and we also send a notification email 15 days prior to the renewal date to keep you informed.
Additionally, we offer the flexibility to cancel the automatic renewal at any time before the next deduction occurs. Should you require assistance with cancellation or have further concerns, we kindly ask that you provide your contact information or reach out to our support team directly at [email protected]. They will promptly assist you and ensure any issues are resolved to your satisfaction.
We value your trust and appreciate your understanding in this matter. Thank you for bringing this to our attention, and we remain committed to improving our services to better meet your expectations.
The shit doesn't work and no response from "support" I've paid for something I can't use... Don't buy this! Buy something else that works instead
Wondershare Recoverit 回复2025-09-19
We sincerely apologize for the inconvenience you have experienced. We understand how frustrating it can be when software does not perform as expected, and we appreciate your patience in this matter.
In order to help with this issue, we would need the log file to analyze any potential problems. To further investigate this issue, we'd like to ask our technical team to intervene. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
We apologize for any difficulties you have faced in reaching our support team. In the future, if you have any questions or concerns, please do not hesitate to contact us through our support portal at https://support.wondershare.com/. We are here to help.
Please kindly provide your contact information, and our support team at [email protected] will take immediate steps to assist you. Thank you for your kind understanding.
Had an SSD fail, ran the recovery scan and was told there were plenty of recoverable files. Purchased the software, and none of the files were properly recovered. Then asked to pay an extra $10 for advanced recovery tool, did that, still didn't work. Then paid an additional $10 for RepairIt tool, that didn't work either. It feels very scam-like to be constantly plied for more money and never get any results.
Edit: Thank you for your response, Wondershare. How do I send files to you?
Edit 2: I have replied to your email with a link to sample files and a log file.
Wondershare Recoverit 回复2025-09-18
Thank you for bringing this to our attention, and we sincerely apologize for the frustration you've experienced. We understand how important your files are, and we're committed to resolving this issue for you.
It seems the issue may be related to file corruption during recovery. To help our technical team investigate further and provide a solution, could you kindly share the following details:
1. The log file generated during the recovery process.
2. A sample of the recovered files that are not working.
3. A sample of a good file (if available) for comparison.
Once we receive this information, our team will promptly review and work to resolve the issue. If we are unable to solve the problem, we will process a refund in accordance with our 7-day money-back guarantee.
Please provide your email address so we can ensure smooth communication and keep you updated throughout the process.
Thank you for your patience and understanding. We look forward to assisting you further.
Edit: The contact information has been received and our support team from [email protected] will reach you soon
I recently bought Recoverit, because I had by mistake overwritten some files and lost many hours of work. The program was useless, i.e. it just picked up deleted files from the Recycle Bin and other system garbage files.
USD 73 down the drain.
On top the program cannot even handle a "-" in the e-mail-address, so now I know why I never got a confirmation mail.
Wondershare Recoverit 回复2025-09-12
Thank you for your feedback regarding your experience with Recoverit.
To further investigate this "files not found" issue, we'd like to ask our technical team to intervene. Please kindly let us know where you tred to recover from, how you lost the data and the log file. All of the information will help us to guide you through the recovery process.
If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
Please kindly provide your contact information, and our support team at [email protected] will take immediate steps to assist you. Thank you for your kind understanding.
