Most reviewers were let down by their experience overall. Many consumers expressed intense frustration regarding customer support, pointing out that assistance lines remain constantly busy, agents are completely unresponsive, and getting a timely resolution is nearly impossible. People also highlighted major problems with the booking and refund procedures, describing sudden trip cancellations, unexpected delays, and severe difficulties in obtaining their rightfully owed money back.
Some reviewers were happy with the smooth booking steps, cooperative assistance, and generally comfortable journeys provided by specific travel operators. These individuals noted that certain drivers and conductors were very helpful with luggage, while a few journeys managed to remain completely on schedule and relaxing overall.
ATLANTIZ Travels is a completely fake and irresponsible company.
Travel date: 30th April, Pune to Malvan.
The bus was cancelled just 30 minutes before departure and passengers were left stranded at the last moment. Later, the same bus was reportedly running again with passengers who paid much higher ticket prices.
This looks like a deliberate tactic to cancel cheaper bookings and sell the same seats at inflated rates. Many passengers said this has happened multiple times with this operator.
Such companies are destroying customer trust and creating unnecessary harassment for passengers. redBus should investigate this seriously and stop supporting operators involved in such unfair practices.
Passengers should be very careful before booking with ATLANTIZ Travels.
Pls note that red bus is good , driver is excellent and sincere however Indian culture reflects everywhere which shows poor time management and induction work . The charges of travel is high and the bus management is rude and looks not educated , and influenced by politician or someone like backing them. I travelled from Dahod to indore and all time on line message monitoring shows bus is on time . To my surprise when I arrived boarding point and inquired all said that bus shall arrive at 1830 hrs around however bus to of reflects 17:00 hrs . This is really unbelievable and the boarding point office made a joke on timing. I repeatedly asked him on time , he kept on bull shitting me that bus is coming in 20 -10 -10 … . I suffered 1.5 hrs in scorching heat and there is no sitting arrangements. I realised that India still working in 18th century and these are the important point where a good owners ruin his business by employing rude and uneducated persons .I am sure the owners must be involved or influenced by some politicians as in India business runs only by politicians assistance . I tried to know that why you donot warn the people that bus will
Come at 18:30 hrs and what you gain by fooling customers. The driver already told me that bus will come at 18:30 and you clarify from office . How long in India people have to suffer . The 1.5 hrs could have been utilised in a better way .? Why the 3rd grade person managing this is does not understand and what is his gain by doing so . Really ridiculous . It will
Take very long time to progress this country . God bless Indians .
Journey Date: 4 May 2026
Route: Bangalore to Warangal
Bus Number: KA51AM4567
Ticket Number: TV6252515421
Complaint ID: 32606349
Due to confusion in boarding point selection, I contacted the driver in advance and requested to board at Hebbal instead of Tin Factory. The driver agreed and told me to reach by 8:40 PM. I reached nearby, but due to heavy traffic I was delayed by only a few minutes and continuously informed the driver that I was just 200 meters away. Still, the bus left without boarding me and I was asked to travel all the way to Devanahalli at night.
The tracking link provided was not working properly, so I had no proper live location updates. I spent additional time and money trying to catch the bus, but could not reach it.
The worst part is the customer support. I raised a complaint immediately and was repeatedly told to wait 48–72 hours. It has now been 10 days and the complaint is still showing “In Progress” with no proper resolution or refund.
This experience was stressful, unprofessional, and unacceptable. Customers deserve proper communication, working tracking links, and timely resolution instead of endless waiting.
I had very poor experience with red bus…they cancelled my booking at the last moment and forced us to use their another option. Very very disgraceful behaviour by coordinators.
Not recommended at all
Time will come you will have to shut your service.
Last month, exactly April 22nd i booked a bus from Cochin to Bangalore. I was at my friend's place and as the GPS tracking showed that the Bus will reach my destination in 30 mins, i reached there. Then as per GPS bus took a uturn and went back to the central bus stand. While calling they didnt pick up. They responded to my call after 2 hours informing the bus will reach me in another 1 hour. Who will compensate the time i spend waiting there??
Very bad experience with the RedBus app. There is no proper customer care support if users face any issues. They simply blame the bus companies and do not take responsibility for customers' money. Please avoid using the RedBus app if possible, and directly book through the bus companies' websites. If you choose RedBus, you may face trouble until you reach your destination.
I traveled twice from Pune to Bilaspur using RedBus bookings and both times it was a complete waste of time and money. RedBus is not maintaining any quality standards for the bus operators listed on their platform. The buses were in very poor condition, seats were uncomfortable, cleanliness was bad, and basic facilities were not working properly. Instead of a comfortable journey, the whole travel experience became stressful and frustrating. Very disappointed with RedBus service and support.
Absolutely terrible experience. Zero customer service. Never trust RedBus if you expect real support when something goes wrong.
Most of their support is AI/chat-based, and reaching an actual human is a struggle. Even when you finally connect to someone, calls get disconnected randomly, there are no proper follow-ups, and complaints stay unresolved for months.
In my case, the bus dropping point was changed unexpectedly, and RedBus provided absolutely no help or accountability. Completely unreliable support system.
The worst bus customer support.... Im currently in the Bus going to Pune and the Bus AC is not working... the Bus bedsheet is torn. I was on hold for 10 minutes with the customer support team and then they cut the call without any response.... I even did an app chat with the customer support team and there was no response there too.
RedBus does not take responsibility of operations. They are jere only to make money.
Dhriya Travels abruptly switched our booking from a sleeper coach to an old 3+2 seater bus with non-functional push-back seats, causing a 5-hour delay. We arrived at the designated point at 10:30 AM instead of the scheduled 5:30 AM.
Before departure, their representative promised a 50% refund via RedBus, but no amount has been credited to date.
This marks the third incident in the past month—our buses were canceled on the travel date the previous two times. It appears RedBus prioritizes commissions from operators over quality control, registering unreliable and fake travel agencies without oversight. After these experiences, I've deleted the RedBus app and will advise all my relatives, friends, and colleagues to do the same. It is always better to book directly from bus operator website.
I have already asked for dropping me on perticular location because I was new in that place, but this person inside the bus haven't informed me,
Because of which h had to suffer a lot.
Very disappointed with the service.
Very very disappointment, very worst experience.without my knowledge you have cancelled my ticket and you haven't send any cancellation message to me. I was waiting over my boarding point. Pls don't repeat to anyone.
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Very disappointing experience with RedBus. I booked a semi-sleeper ticket from Chennai to Virudhunagar (7:20 PM – 4:20 AM) with Uma Travels, but the bus arrived late and picked us up at 7:40 PM. At Porur Toll Gate, we were made to wait nearly 2 hours without any proper communication.
Later, we found out the bus didn’t have proper state permission, and authorities stopped it for penalty processing. This caused a huge delay. As of early morning, I had only crossed Villupuram and still had 4–5 hours left to reach my destination. I was traveling for an important family function, and this completely disrupted my plans.
Customer support response was even worse—they suggested I cancel and find another bus at night from an unknown location, which is unsafe and unrealistic, especially for women travelers.
Due to the long and uncomfortable journey, I’m now experiencing leg swelling. This is not the service expected from a platform like RedBus. They should ensure proper verification of operators and prioritize passenger safety.
Very poor experience. Not recommend
Absolutely worst experience with redBus. This “3X Refund Guarantee” is nothing but a misleading marketing gimmick.
I paid ₹500 EXTRA per ticket for this so-called guarantee. My total booking was ₹8,275. When my train tickets didn’t get confirmed, instead of a proper refund, they returned only ₹6,100.
The remaining amount? Forced into a ₹6,000 voucher with ridiculous conditions:
Valid for only 7 days
Can be used only within a 100 km radius of the original route (Kalyan–Veraval)
This makes the voucher practically useless. How is this a “3X refund” when customers don’t even get their own money back?
This is clearly designed to trap customers with hidden terms and force repeat bookings.
Customer support is equally disappointing—no accountability, no proper resolution.
This was a complete waste of money and time. Highly misleading service. I will NEVER use this platform again and strongly warn others to stay away from such deceptive offers.
Worst experience with redBus. I missed the bus by just 10 minutes, and the driver cancelled my ticket immediately without any support. No refund at all. This feels like cheating. Very unfair service and no proper customer care. Not recommended.
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