Horrible experience with red bus
Horrible experience with red bus Big cheater we booked ac prasanna travel from Khamgaon to pune but when we reached we got non AC third class RR travel bus
Redbus靠谱吗？
Redbus（redbus.in）在 OK.one 的综合评分为 2.1 分（满分 5 分），基于本站收录的 303 条用户评价，属于车辆与交通分类，口碑较差。66% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、退款。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were let down by their experience overall. Many consumers expressed intense frustration regarding customer support, pointing out that assistance lines remain constantly busy, agents are completely unresponsive, and getting a timely resolution is nearly impossible. People also highlighted major problems with the booking and refund procedures, describing sudden trip cancellations, unexpected delays, and severe difficulties in obtaining their rightfully owed money back. Some reviewers were happy with the smooth booking steps, cooperative assistance, and generally comfortable journeys provided by specific travel operators. These individuals noted that certain drivers and conductors were very helpful with luggage, while a few journeys managed to remain completely on schedule and relaxing overall.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
its very frustrating to wait too lobg…
its very frustrating to wait too lobg with this automated system and after a long wait i got the reply that sorry im not able to connect your call to our agent becasue they all are busy is this the help that you provide to your customer ? its very bad app very bad with this app zingbus plus app is also bad dont travel with both of themits very frustrating to wait too lobg with this automated system and after a long wait i got the reply that sorry im not able to connect your call to our agent becasue they all are busy is this the help that you provide to your customer ? its very bad app very bad with this app zingbus plus app is also bad dont travel with both of them
I know it is platform that provides…
I know it is platform that provides support from different vendors .. but I hope they do need to maintain the proper service.. when the confirmation message was sent to the customer they need to verify the contact details of the vendor .. it cannot provide random or incorrect info from which we don’t get proper info at least on the pick up details .. and that to for a female customer at around 10:30 pm they cannot say that it is not our problem to provide an alternative or get the info of vendor details .. if they are just meant to provide refund from vendor or just want to be broker app it need not have a customer support just to announce that they are idiots, we will refund .. I think anyone can do it from app .. it is another waste of time at that hour for irresponsible and non sensible talk
3 June 2026
Travel Date: 02-06-2026. Booked sleeper berth L27 on Vijayant Travels (Bus No. MH40BL7244) from Nagpur to Pune. Despite having a confirmed berth, 3 adult passengers were accommodated on the same berth. Very uncomfortable journey. I have photo proof and request refund/compensation for poor service.
Never trust Redbus app and website
Never trust Redbus app and website. There’s no option to cancel ticket. In the ticker cancellation policy is mentioned but no option to cancel. No customer care support. For account creation otp doesn’t work. There’s 0% trust on this platform.
Very bad intarcty travels
Booked service is uncertain.
If you plan to travel safely without any hassle, considering other booking platform will be great option. From my recent experience, Redbus confirmed that don’t have a policy to handle if a bus is cancelled or operator not serviced fulfilling customers booking. It clearly clarified they are completely be away from any travel issues. They typically act as a commission agent and stay safe without handling customers issue. Consequently, preferring some responsible service providers would be ideal choice.
Beware of Fraudsters !!!
Beware of Fraudsters !!!! Redbus is a fraud never book tickets on the app as they first confirm tickets after taking payment then 2 days prior to travel they themselves cancel the tickets & make refund & don't give proper reply as to why they themselves are cancelling the tickets. Just to get more money on the tickets later then why take advance booking on the app. Also keeping the money & cancelling it on time Just incase the customer shall pay more after cancelling to book new tickets at higher price. Really disappointed ☹️
worst service provider
One of the worst service provider Never ever trust redbus That are fake They literally take your money and don't care further Pls do not trust redbus it is a fake app
Worst experience i unfortunately select…
Ticket noTV6T19921039 Worst experience i unfortunately select wrongly selected previous day as travel day so i requested for date change booked ticket in 28th to 29th may, Even on 29th multiple tickets are available but redbus customer asked me to cancel the ticket I lost 850 rs for a booked amt 1000 worst experience with red bus, but this bus has date change you purposely fooled us Actions possible: you can check with the transport helpdesk to change the date from 28th to 29 th Action possible1: Since date change option missing from your end you can investigate and provide us 90% as refund
Kishanganj to Lucknow journey with Redbus
While sharing my experience, I would like to say that this journey was the most painful journey of my life. I had booked a sleeper ticket from Kishanganj Bihar to Lucknow UP through Red Bus. I came from Kishanganj Bus stand from 30 km away at 9 pm when I reached I searched my bus but there was no bus then I called bus operator and he told me bus canced I really surprised how they cancel bus without intimation or prior information, Now at that time I had no option except staying hotel in Kishanganj then the next day I came to Patna by train and then Lucknow this was end of my journey, but I was surprised when regular messages started coming again and again from Red Bus to share the experience of your pleasant journey they are such shameless people that till now they have not returned money, hence I would request everyone not to book ticket through Red Bus. Dhananjay Singh Lucknow (M) 7081501601
Good service and good staff
I would like to rate you 0 out of 5 i…
I would like to rate you 0 out of 5 i had flight at 12:00 midnight from delhi , and had booking on the name of sarita negi at shri ram travel bus primo very very poor communication and scammers they are taking booking at red-bus and breaking people trust i i will miss my flight today because of you , i had booking 23 may at 13:30 but bus still couldn’t bot arrive on pickup location, they said it’s delayed, but now time is 16:40 from 13:30 thats not called delayed now i do not have able other option to reach reach delhi as i am single lady was travelling through them such a scam and there is no option to cancel and refund you have caused me lose and to many others as well
I am requesting all travellers to…
I am requesting all travellers to please avoid booking through RedBus. I have always booked my buses through other platforms like MMT without any issue, but I made the mistake of booking through RedBus on 21 May. While boarding the bus, we reached the mentioned boarding point on time but could not find the bus. The bus operator then called and asked us to come to Vasant Vihar. After somehow reaching Vasant Vihar in heavy Delhi traffic, we again contacted him and he then asked us to come to Rajiv Chowk, Gurgaon. They literally made us run behind the bus across Delhi NCR. Because of their mismanagement and false coordination, we could not board the bus at all. The same time, I raised a complaint through the RedBus chat support, where they promised a refund within 24–48 hours. However, I am still waiting and there has been absolutely no proper response from their team. Their customer service is terrible, the bus coordination was highly unprofessional, and the entire experience felt like a fraud. Please don’t waste your money, time, and energy booking with RedBus.
Worst and pathetic service .
Worst and pathetic service .. i booked one bus and when I reached the boarding point they said our bus is delayed you go by this bus to the nearby location of highway and our bus will pickup from there .. I took the bus and after boarding the transit bus they said Rs 200 per person you need to pay more when I let him talk to the main bus driver they said pay rs 200 and then that transit bus dropped us at highway and the main bus driver said it will take 10-15 minutes and when I spoke to customer care they said we can cancel the booking and you can find an alternate option ..imagine being at road with 54 years aunt was told by redbus that we will cancel you find alternate option
Never trust Redbus.in
Never trust Redbus.in. Neither will they or any of their trusted bus operators can be trusted. I booked a ticket for tonight from Babu Ghat, Kolkata to Bhubaneshwar. Then a connecting bus from Bhubaneshwar to Bangalore. They sent the correct invoice but wrong ticket. Now, I'm stuck here in Kolkata and not sure whether to head to Bhubaneshwar Or not. Total amount paid nearly 8000 inr. It's more than a months rent for me. I am appalled by their behavior and ashamed of them. Will never ever recommend anybody to trust these thieves.
Cancellation of tickets is a harrowing…
Cancellation of tickets is a harrowing experience with Redbus. They deducted over 85%of the money, barely an hour after the tickets were booked and cancelled due to an emergency. Will never ever book from this app again. The ticket prices are also inflated manifold and there are better service providers than this app.
Gud bus service
This is a formal complaint regarding my…
This is a formal complaint regarding my bus booking through redBus. Booking Details: Passenger Name: AshiqOperator: EMERALD TRAVELSJourney: Shornur to ThiruvananthapuramJourney Date: May 18, 2026Departure Time: 12:20 AMTicket No: TV6F20090608PNR: 253256Seat Number: 37 I paid around ₹1400 for a semi-sleeper bus service. However, the bus that arrived is completely different from the one shown and promised during booking. This is clear misrepresentation and cheating of passengers. The delay of more than 1.5 hours due to heavy rain is understandable. But changing the bus type and providing a poor-quality replacement vehicle without prior notice is absolutely unacceptable. Major issues faced during the journey: Almost no leg space Impossible to sit comfortably despite booking a semi-sleeper Cannot stretch legs properly Push-back seat does not recline properly because the last-row passenger gets disturbed Extremely congested seating arrangement Passenger comfort and safety completely ignored This is not the service that was advertised or paid for. Collecting premium fare and then providing an inferior vehicle amounts to unfair trade practice and deficiency in service under the Consumer Protection Act. This is a pure form of passenger exploitation. I am a Municipal Councillor, and I will officially escalate this matter before: Consumer Court Motor Vehicles Department Kerala Transport Authorities Public grievance platforms and media if necessary I have sufficient evidence including: Booking confirmation Photos/videos of the actual bus Seat condition Delay details Service mismatch proof RedBus cannot escape responsibility by blaming the operator. The platform is equally responsible for allowing misleading listings and cheating passengers after collecting money. I demand: Immediate clarification regarding the bus change Compensation/refund for service mismatch Strict action against the operator Assurance that passengers will not be cheated like this again Passengers are paying for promised comfort and safety — not for fraud and false advertisement.
Waste of time and money
Waste of time and money , They leave you at the pickup point where I been waiting for last 3 house , Bus is delayed for more than 3 hours , And leave the customer at pickup point .
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