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旅游度假

Reservation Counter

200 条评价

3.5200 条评价
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关于 Reservation Counter

数据更新
网站
reservationcounter.com
分类
旅游度假
所在地
United States · South Jordan
状态
待认证
近 12 个月
200 条评价
差评回复率
100%(65/65 条)
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Reservation Counter靠谱吗?

Reservation Counter(reservationcounter.com)在 OK.one 的综合评分为 3.5 分(满分 5 分),基于本站收录的 200 条用户评价,属于旅游度假分类,口碑一般。评价两极分化:60% 给出 4 星及以上,同时 28% 打了 1 星;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

女孩旅行

我和我成年的女儿们在洛雷托旅馆和水疗中心度过了最美好的时光。总经理哈尔·伦纳德(Hal Leonard)非常乐意推荐餐厅、徒步旅行、博物馆和其他游览地点。哈尔和他的员工非常热情和慷慨,他们投入了时间和精力,我们感觉他们像对待家人一样对待我们。酒店位于圣达菲市中心,步行即可到达任何地方!这家酒店是一位朋友推荐的,他也受到了极大的尊重和友好对待,此后我们将推荐转给了其他朋友。谢谢哈尔和出色的员工为我们提供了在圣达菲最好的假期。太神奇了!

Reservation Counter 回复2026-07-20

Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.

D
Donald Smith · 写过 1 条评价 · 已认证 · 体验于 2026-07-18 ·

斯利普旅馆

预订房间非常容易,并提供了所需的所有信息

Reservation Counter 回复2026-07-19

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

S
SG · 写过 1 条评价 · 已认证 · 体验于 2026-03-04 ·

预订过程非常简单

预订过程非常简单。我将来肯定会再次使用预订柜台。

Reservation Counter 回复2026-07-19

Welcome back! We truly appreciate your decision to book with us again. You are very important to us, and we look forward to providing you with exceptional service and an enjoyable experience with every booking. Thank you for choosing Reservation Counter!

V
Vernon Becker · 写过 2 条评价 · 已认证 · 体验于 2026-07-19 ·

预订程序有点混乱。需要简化流程。不得不删除并重做该过程 2 次。

预约程序

Reservation Counter 回复2026-07-19

Thank you for your review. We're sorry to hear you encountered difficulties while making your reservation. We sincerely apologize for the inconvenience. Your feedback is incredibly valuable and helps us continually improve the experience. If you have any questions or need further assistance, please contact our support team at [email protected]. We're here to help!

C
Cynthia V · 写过 2 条评价 · 已认证 · 体验于 2026-07-17 ·

对于像我这样的低技术人员来说很容易......

对于像我这样的低技术人员来说很容易导航!

Reservation Counter 回复2026-07-19

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

S
Sheila Pfeifer · 写过 1 条评价 · 已认证 · 体验于 2026-07-19 ·

意外的预订费

虽然预订过程很简单,但由于我最初访问酒店网站查看空房情况和价格信息,因此在收到确认信息后被收取预订费(约 20 美元),我对此感到不高兴。

Reservation Counter 回复2026-07-19

Thank you for your review and feedback about the service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. Information about the service fee is found on the checkout page and in the cancellation policy. For every booking, we require guests to acknowledge these terms and conditions of the reservation before it can be completed. If you have additional questions about your reservation or need support, please reach out to us at [email protected]. We're here to help!

T
Trevor · 写过 3 条评价 · 已认证 · 体验于 2026-07-17 ·

非常快

非常快速、简单、高效。 整个经历似乎很顺利。

Reservation Counter 回复2026-07-18

Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!

H
Helene Freedman · 写过 1 条评价 · 体验于 2026-07-05 ·

我从来没有受到过如此可怕的对待……

我从来没有被一家公司如此恶劣地对待过。 我敦促大家不要通过这个网站预订。 巨大的压力和彻头彻尾的骗子。

Reservation Counter 回复2026-07-18

Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!

M
MCS · 写过 2 条评价 · 已认证 · 体验于 2026-07-18 ·

非常容易使用。

Reservation Counter 回复2026-07-18

Thank you for taking the time to leave us a review. We're happy to know you had a positive experience with us. Your feedback is always important, and we appreciate that you chose to book with us. We look forward to your next booking and the opportunity to continue exceeding your expectations.

A
Andrew Quinn · 写过 2 条评价 · 体验于 2026-07-15 ·

预订了两天去参加一个…

预订了两天参加婚礼……第一天下午 5:45 左右,火警警报响起,我们到大厅寻求指引和安全出口,但前台服务员放弃了她的岗位,找不到了……牛顿 FD 回应并表示这是一场误报……感谢上帝……哦,是的,三楼的制冰机无法使用,两天后仍然无法使用……除此之外,这是一次美好的住宿……😊

Reservation Counter 回复2026-07-18

We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.

好地方

好地方。对于我们住一晚来说价格合理。 (事实上,同样的住宿,附近的智选假日酒店要贵 25 美元左右,所以我们提前几天换到了汉普顿。) 前台人员很棒。 我们到达该地区的时间有点早,所以提前打电话,很高兴听到我们的房间已经准备好了。 (每当我们经过时,前台的所有其他工作人员也都很友善并且面带微笑。) 唯一可以改进的地方: 两个电梯地毯显然都需要清洁。 我们的空调让房间冷却得很好,但打开一段时间后,电机发出不一致的呼呼声,让我睡不着。 必须耐心等待才能安全驶上那条非常繁忙的道路。 否则,一切都好。干净的。舒适 床。淋浴很好——只是花了一点时间才有热水。谢谢蒂尔顿汉普顿酒店。

Reservation Counter 回复2026-07-18

Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.

L
Linda Allison · 写过 3 条评价 · 体验于 2026-07-16 ·

客房内用餐

在客房用餐时,请避免这样做。 我们点了三明治、冰咖啡和芝士蛋糕。 送到我们的房间。 我丈夫收到一条短信,说我们的晚餐“在储物柜里,快来拿吧。”他走了,带回了我们的饭菜。 尽管我们确实要求了,但没有勺子或叉子。 我们切了西瓜和奶酪蛋糕。 那么,用手指吃吗? 奶酪蛋糕装在一个罐子里。 它不像罐子里那样分层,看起来像是一块楔形奶酪蛋糕塞进了罐子里。 如果没有勺子或至少没有叉子,你怎么吃呢? 我的扁面包披萨是用罐装酱汁做的,我可以尝到里面的罐头的味道。 这是一个巨大的失望,并巩固了我的观点,即这家全新的酒店在准备就绪之前就开业了。 我一定会告诉我不喜欢的人尝试这个地方。

Reservation Counter 回复2026-07-17

We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.

M
Maryann · 写过 2 条评价 · 已认证 · 体验于 2026-07-16 ·

用户友好的网站

Reservation Counter 回复2026-07-17

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

P
Pat Lawson · 写过 1 条评价 · 体验于 2026-07-16 ·

可怕的经历

我经历过的最糟糕的预订经历之一。这个人不仅不清楚而且无法回答我的问题 - 经过所有的麻烦 - 他仍然弄错了,我不得不回电。当我打电话更正预订时,我被告知我必须进行额外的预订,因为原始预订无法更改。 一点都不好

Reservation Counter 回复2026-07-17

Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!

H
Hclick · 写过 3 条评价 · 已认证 · 体验于 2026-07-17 ·

网站很容易使用

Reservation Counter 回复2026-07-17

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

M
Michelle · 写过 2 条评价 · 已认证 · 体验于 2026-07-17 ·

预订流程简单。

很容易预订。

Reservation Counter 回复2026-07-18

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

S
Scott J · 写过 2 条评价 · 已认证 · 体验于 2026-07-17 ·

易于预订

Reservation Counter 回复2026-07-17

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

K
Karen Burton · 写过 1 条评价 · 已认证 · 体验于 2026-07-17 ·

我不知道我会被收取费用...

我不知道我会被预先收费

Reservation Counter 回复2026-07-17

Thank you for your review. We sincerely apologize for any confusion about payment timing. As an online travel agency, Reservation Counter partners with multiple inventory sources to offer a wide range of hotel options with the best availability and rates. Each reservation follows the terms set by the hotel, including payment policies. Some bookings require payment at the time of reservation, while others are paid later. If you have any questions or need help with your reservation, please reach out to our support team at [email protected]. We're here to help!

C
Catherine Barkley · 写过 1 条评价 · 已认证 · 体验于 2026-07-17 ·

我已向您发送了一封电子邮件回复...

我已发送电子邮件回复您的问题。

Reservation Counter 回复2026-07-18

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustrating experience. To help us look into this issue, we'll follow up with a private message to get a few more details. If you need assistance with your reservation, please don't hesitate to contact us at [email protected]. We're here to help!

k
kathy szakacs · 写过 1 条评价 · 体验于 2026-06-01 ·

很棒的酒店

我们于 2026 年 6 月住在那里。我阅读了评论并对我的决定提出了质疑,但我必须说这家酒店给我留下了深刻的印象,我会向任何人推荐它。不要总是相信别人对酒店的看法。房间非常干净,工作人员非常出色。当我们参观另一场嘉年华促销活动时,我们会回来的。哦我们还参观了离酒店不远的赌场。一探究竟。

Reservation Counter 回复2026-07-16

We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!