Roborock（roborock.com）在 OK.one 的综合评分为 1.4 分（满分 5 分），基于本站收录的 234 条用户评价，属于电子与科技分类，口碑较差。85% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、质量。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. People frequently complained that the devices stopped working properly after only a few months of use, often suffering from unexpected connectivity failures or leaking water during operation. Consumers also noted that the customer support team was unhelpful, unresponsive, and made the warranty repair process extremely difficult and frustrating. Some reviewers were happy with the helpful customer service, noting that staff members were quick and professional when handling warranty replacements. These buyers mentioned that the vacuums were easy to manage, reliable, and left floors looking fantastic with no sign of dust.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Customer service is horrible. My Roborock broke with a LIDAR error that makes it unusable after 3 months and like 10 uses. Customer service is basically all AI generated and they have no clue about laws in the countries they operate in. They just stopped answering emails after i declined sending it for repair to have it refunded which is legally correct in my country. Now reported to agencies
Bought a refurbished vacuum from them. They advertise their 2 year warranty on refurbished products. Vacuum stops working a month after receiving it. Send it in to their warranty partner, allegedly it was fixed. The second time running it after receiving it back we got the same error. Tried to file a second warranty claim. It says to call them. I call their warranty partner (Allstate). They say they already fixed the item and if it already broke again then to contact Roborock directly and let them know. So I do that, Roborock says it's not their problem and to contact their warranty partner (Allstate). Both companies are horrible. Basically I'm out hundreds of dollars and wasted hours of time on their junk products, horrible customer service, and poor warranty partner. Nobody will take accountability
I asked for filter dimensions so i could order the correct filter. After three emails they never did provide my requested information. Sad to poor
Loved my Roborock Q5 pro until it disconnected from my WiFi and I wasn’t able to get it to connect again. I reached out to Roborock and they sent me through all the trouble shooting process. After none of it worked I reached out again and they once again sent me all the trouble shooting procedures. I told them I’ve already done all this and want to do a warranty claim since it was still under the 1 year warranty. I provided my receipt, when I bought it, where I bought it, order number, everything, and then they told me that I was out of warranty and I could buy a new one. Pretty bummed they false advertise their one year warranty cause I actually like the product. This is why people should buy American made. I’ll be looking for an American made product.
Atrocious customer service. Sent my vacuum back for a warranty repair as it had stopped dispensing water from one of the mop pad jets. Roborock take days to reply to each email but they eventually accepted the return and said they would give me an '80-89%' new machine. Whatever that means. The replacement machine arrived and was soaking wet inside the box indicating that they don't follow their own advice of draining the robots tank prior to shipping. The vacuum motor as sounded like a F16 during take-off so after another frustrating two weeks of emailing Roborock they again take the robot back and send me another replacement. This time the replacement machine does not dispense water from EITHER of its mop pad jets. Both replacement machines I have been sent are clearly other customers returns that have not even been checked over. Both times the dustbins we full of dirt and both vacuums still contained the previous owners maps indicating the units had not been factory reset prior to dispatch to me. I will never purchase Roborock again and I will be telling anyone and everyone I know to avoid them like the plague. To summerise: They take 48 hours or more to respond to an emails making conversing with them to arrange support slow and frustrating. They never follow up their support requests as they promise. They twice sent me a faulty machine that are obviously someone else's rejected units. They must just be stacking returns and sending them out as replacements. I'm posting here out of sheer frustrating in the miniscule hope that maybe someone from Roborock will see and reach out to resolve this issue,
I purchased the product directly from Roborock’s official website. However, the company chose to use a third-party delivery service, Amazon, to ship my order. The delivery was marked as "completed" by Amazon, but I never received the package. I was at home at the time they allegedly delivered it, yet the parcel never arrived. When I reached out to Roborock’s customer service to report the issue, they directed me to Amazon. However, Amazon’s policy states that when a seller (in this case, Roborock) requests delivery, it is the seller who holds all the delivery details. As a result, Amazon customer service had no information on my package, and I was left with no recourse. I am now out €810 due to Roborock’s failure to take responsibility for the delivery. Today, I filed a formal claim with the Spanish police. I strongly advise against purchasing from a company that refuses to take responsibility for the mistakes of its partners.
Hice un pedido el 29 de noviembre de un roborock saros s10r, les escribo por email y me indican "el pedido ya ha sido entregado" me dieron un seguimiento de amazon shipping el cual aparece entregado y a mi no me entregaron el pedido. Es una estafa. I placed an order on November 29 for a Roborock Saros S10R. I emailed them and they told me, “The order has already been delivered.” They gave me an Amazon shipping tracking number that shows the order as delivered, but I never received it. It's a scam.
The Roborock does an adequate job in most areas of my apartment; however it does not pick up the cat litter that is scattered on my floor. I mentioned this to the company, but they didn’t resolve it for me so I have a cordless vacuum for backup.
Bought a Roborock Qv s35. Big mistake. Cleaning performance is not existent. Suction - well sucks. Goes around furniture by 20 cm and leaves nice streaks. Cannot differentiate between floors to mop of rugs to vacuum. Just don’t buy it. You get what you pay for - save your money for better machine
If I could give zero stars I would. Purchased in February this year and in October this machine and its “Lazer” malfunction. Customer service is beyond awful, 6 weeks no communication and I just want a refund because arguing with idiots is a waste of time. Do yourself a favour don’t by Roborock or Dream products because they are a joke!
Vacuum damaged carpet. Attempted to return device but company was unresponsive, even though I bought the "Worry-Free Delivery Return Policy." Would never ever recommend buying directly from this company.
I ordered a vacuum during the Black friday sales and have still not received the item. The courier claimed they tried to deliver it on 3 different occassions but i was home and this didnt happen. After the first failed dekivery i contacted Roborock and UPS to advise them that the driver ia providing wrong information. Both of then didnt do anything to help and after a few days the parcel was sent back to Roborock. I have still not been refunded. They are extremely difficult to grt hold of- only provide support via email and it takes 1 week for them to reply. After waiting for 2 weeks , i finally received a reply , saying that they have been very busy and are still waiting for warehouse to confirm the item was sent back ( although the tracking clearly proves this) . I have asked for them to send it again but they have told me to purchase it through the webaite although it noe costs £100 more.
Vacuum started just quitting in place rather than returning itself to the dock to charge after about two years. Tried to work with customer service which advised a master reset. It didn’t work so then I had a vacuum that couldn’t get through a complete remap because the battery had diminished, and it wouldn’t return to dock to charge so I couldn’t get a new map made. Roborock said the product was discontinued so they couldn’t fix it, offered me a measly $20 off a newer model. I asked for $50 and they ghosted me. Lousy product, even more lousy customer service. They don’t stand behind their stuff.
We purchased the Roborock Qrevo Edge Robot Vacuum 9 months ago. We love it. We have wood floors and LVP and 2400 sqft of space. We've only had 1 small issue with the mop attachment (not the mophead, the spinner, the velcro had gotten weak). I contacted roborock via email and I have the new part for free in 48 hours. The customer service is 5star and fast. The quality of the performance is excellent. I have multiple programs for various areas of the house, including special vacuuming for wool rugs. This vacuum/mop unit is reliable, long-performing and easy to manage (fill tank/empty tank, replace vacuum bag). We like to check on our furbabies (video and voice) and get rewarded with head-tilts. The avoidance setting works great and I have areas 'off limits' and it works well (dog bed). We are looking to purchase a second one for our upstairs. These units are expensive, yes, but after trying two other brands, Roborock has been far superior in reliability, customer support, and utility.
I ordered a ROBOROCK Q REVO MAXV through an Australian retailer and ended up obtaining a significantly different machine from what I thought I ordered. Roborock foolishly uses the same model number, ROBOROCK Q REVO MAXV, for two different types of machines. The other variant has a refill and drainage system. Roborock allows what they call grey importers to import into Australia this other variant of the ROBOROCK Q REVO MAXV. Ensure you have the right type of Roborock machine before buying one.
Why I need buy Roborock?If I want to leave problem everyday and not fixing,yes I need.I buy 2 years ago roborock s8 pro ultra and I leave too many problem but they dont put in guarantee and they charge me everytime.Also,Roborock europe doesnot make anything for this
Item never received, they advised me to cancel my chargeback for non delivery, as if!!!!!!
Latest firmware update totaly ruins the Roborock cleaning robot. Can't user it now after the V02.07.14 crappy Chinese update.
Awful customer support. My vaccuum stopped working while it was under warranty. Roborock European support said they would help but after a while they stopped responding and pretended they did not exist. The company which is owned by Xiaomi and is a sister company to Dreame is a joke! Avoid both Dreame and Roborock
✔️ Complaint: I’m filing this report to warn other consumers about my terrible experience with Roborock and their Q8 Max+ vacuum/mop systems — and their blatant refusal to honor their own written warranty. I purchased two brand-new Roborock Q8 Max+ units from Lowe’s on January 23, 2025, and March 25, 2025. Both were less than a year old when they failed — and both are still covered under Roborock’s one-year manufacturer’s warranty. ✔️ The Problem: Both units developed multiple issues within months: 🔸 Loud wheel squealing 🔸 Faulty mapping and navigation 🔸 Sensor errors 🔸 Weak suction 🔸 Auto-empty base failures I reported these defects to Roborock in May 2025 and followed all instructions for troubleshooting. After months of runaround, one unit completely failed in October 2025 due to a wheel malfunction. I sent it in under warranty — and that’s when the nightmare began. ✔️ Roborock’s “Warranty Denial” Excuse: Roborock’s inspection came back claiming “liquid infiltration” and “oil stains” as the cause of damage — which is absurd for a mop vacuum that is literally designed to use water. They then tried to offer me a refurbished downgrade (a Q8 Max without the ‘+’ auto-empty base) — and to make it worse, the replacement would have no future warranty coverage. That’s completely unacceptable and violates their own warranty terms. ✔️ Violation of Roborock’s Own Warranty: Roborock’s own published Limited Warranty states that they will repair, replace, or refund a defective product within one year — using a new or refurbished unit of identical or equivalent functionality. 🔸 Offering a non-equivalent refurbished downgrade is not compliant. 🔸 Denying coverage for “liquid exposure” on a mop product is nonsensical and deceptive. I used both units exactly as directed — only clean water, no chemicals, no misuse. Their excuse simply doesn’t hold up. ✔️ My Attempts to Resolve: I contacted Roborock repeatedly and even sent documentation, proof of purchase, serial numbers, and their own inspection report. They refused to replace the defective units with the same model or issue a refund. Their “solution” was to stick me with an inferior refurbished unit and no warranty. I have now sent a Formal Notice of Intention for Arbitration (dated October 27, 2025) demanding that Roborock either: 🔸Send two brand-new Q8 Max+ units with a new one-year warranty, or 🔸Issue a full refund for both purchases. They have NOT responded in good faith. They ignored me. ✔️ Why This Matters 🔸 Roborock’s denial tactics are not isolated. Other customers have reported the same experience online — denied warranty claims based on bogus “liquid damage” assessments for a mop vacuum. 🔸This could easily become a class action under the Magnuson–Moss Warranty Act (15 U.S.C. §2301 et seq.), which protects consumers against deceptive warranty practices. If Roborock keeps denying valid warranty claims, they could face legal exposure for: 🔸Breach of written warranty 🔸Misrepresentation of product functionality 🔸Unfair and deceptive business practices ✔️ Bottom Line: I bought two premium Roborock Q8 Max+ units less than a year ago, and both failed. Roborock has refused to honor their own warranty, blamed me for normal use, and tried to downgrade me to an inferior refurbished unit with no warranty. ⚠️ Consumers deserve to know that Roborock does NOT stand behind their products. ⚠️ If you’re considering buying one — think twice.
共 234 条符合条件的评价
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