Rosegal

They lie.they will not cancel order over 30 days old no merchandise received

Items I purchased over 30 days ago still not arrived....I cancelled them...then was told they were shipped 3 weeks ago....unable to track them at all so I cancelled them again and was told If i get them just return the merchandise and I will get credited now yesterday I get another email stating in the future the products should reach the end of their journey......dont want them now dont need them now.....contacting credit card company to have $$$$ chrged back to them also contacting Facebook as that is where I saw the advertising for this dishonest company

TwistedDarkness美国 · 写过 1 条评价 · 发表于 2020-05-09

"I PAID FOR SHIPPING"

I ordered on April 23rd 2020, "I PAID FOR SHIPPING!" I immediately got the notification that payment was received, following day (April 24th) I received an email that my order had been shipped, I've been tracking my package it still hasn't reached FEDEX, It's May 9th 2020 (We're Approaching 3 Weeks) I'm beginning to think it's a scam site, I have purchased from "OTHER" sites after this order & received them. I think it's time to call my bank, nothing you pay shipping for should take this long!

Wish I could give ZERO stars.

Do not purchase from ROSEGAL. They give you invalid tracking numbers then make you wait weeks and when it’s past the time your items should arrive they will tell you all chat options are pre-sale only, and that you have to submit a ticket to the sales team for solutions. Then the sales team will tell you to wait another 7-10 days. Report to BBB. *EDIT: I’ve had to open a dispute with PayPal and Rosegal is doing everything they can to refuse me a refund, even though the merchandise was clearly never shipped. ONCE AGAIN, do not order from them! You will not see your money or your merchandise and you will have to fight to get a refund when they should obviously be admitting they messed up and just giving you your money back. SCAMMERS.

They claimed that they shipped days ago…

They claimed that they shipped days ago but the tracking they sent me says ready to ship. They don't reply to questions. I think that they are a fraud,

Remzi Ersahin英国 · 写过 5 条评价 · 发表于 2020-05-07

This people are scumbags and conning…

This people are scumbags and conning people , so shamed that people taking ads from them , FACEBOOK , POP UP ADS , so sick This is the way making money , Read China’s richest man behind this Stay away from this evil people

Ritzie Ritz加拿大 · 写过 4 条评价 · 发表于 2020-05-07

Really Good Quality Stuff!

This seller has really high quality items made from extra soft materials. They ship fast and the sizing is pretty accurate from my experience. I have made a couple of purchases from them so far and I seem to go directly to them when my daughter or I need clothing for both special occasions and every day use. Not only do they have high quality items, but they also have a really large selection. My biggest issue with them is that I can never pick one or two items. I always end up spending more than I wanted to spend because I can't choose between their gorgeous items. On the plus side, they normally have coupons and such in their app that you can use towards your purchase so it doesn't hurt too much to buy extra clothes that you're likely to use at some point or another.

Jessica 美国 · 写过 10 条评价 · 发表于 2020-05-06

So confused on what to do

I wish I could tell you about the clothes themselves and if I ever receive them I will write a review. To be fair the website does say up to 28 days which stinks but the prices were fair so I ordered anyways. They took my money the next day which also was irritating seeing that my items had not shipped yet and may not be here for a month. What pushed me to leave this review is that I pitched my stuff on April 9th and for a month watched tracking where the last update is it went through US clearance April 28th and is currently in California. Timing seemed about right but nothing has come. I went to the ROSEGAL site on May 4th and now advised to wait until May 27 before inquiring further. The idea that it would take 30 days via fedex to get from California to Minnesota is absurd and I don’t know if I’ve been scammed and should call my bank or if something is really coming. Update Rosegal did reply back as you can see so that’s a positive sign. I don’t know what reply in the ticket means though and no messages to me on their app. Guess we shall see

Linda Adams美国 · 写过 1 条评价 · 发表于 2020-05-05

I purchased quite a few items and is…

I purchased quite a few items and is supposedly shipped in 3 packages. 1st Shipping label says originated in Cali, but never picked up. 2nd shipping label has invalid tracking # (isn't even the same format) & 3rd shipping label not valid tracking #. It's been more than 3 weeks, shipping date range has came and went, no deliveries. Same replies everytime I contact customer service, repeating my order and tracking info that doesn't help. Very disappointing. Will be contacting my bank for a refund.

Be leery of this website

I ordered a blouse and was given a reasonable shipping date. After the order was placed and the money was removed from my account, the shipping date changed to almost 3 weeks. I called to cancel order since the item had not been given to fedex yet, and they told me I couldn't because the order was shipped. I explained that fedex had not received package. They wouldn't allow me to cancel. I finally received the blouse that was way too big. Found out that not only do I have to pay for return shipping, it came from the post office, not fedex. And according to refund policy, it will be a partial refund and will take about 30 days to reimburse my payment. I will definitely check with trustpilot before O use another website.

Still waiting for my order it been 3…

Still waiting for my order it been 3 weeks no label the tracking number is invalid customer service is just terrible. Contact my bank requesting refund

My tracking number is not legit

My tracking number is not legit. i checked my bank and the next day i had international atm transactions fees on my card and ive never even been out of the country!! STAY AWAY FROM THIS WEBSITE ITS A SCAM!!!!

Delivery Date Disaster

I placed an order that promised delivery by specific date (actual range of dates). An email came that said the order shipped 7 days prior to the last day of the date range. The end date came and no package. I contacted support who promptly told me that my order shipped the day before (on the last date of the delivery range) with a new delivery date range 3-5 WEEKS after what the website had promised. Had I known the ACTUAL delivery dates I NEVER would have placed the order. They DID PROMPLY take my monies for the order the day the order was placed. So they had my monies for about two weeks prior to even shipping the order. For my "inconvenience" they offered me a 10% off coupon. What a joke. I get emails almost daily from them offering discounts bigger than that. So buyer beware. if you order from them don't believe the dates they give you!!

Very disappointed, would NEVER order from Rosegal again!

I ordered from Rosegal April 7th, 2020. “Supposed” shipping label was sent to FEDX on that day. It’s now over three weeks, ABSOLUTELY no movement of package. No feedback from Rosegal, but they were quick to process my payment immediately. Don’t waste your money or time.... get whatever item you are looking for from another company. Rosegal is as BAD has they get. I’ve received DOZENS of emails from Rosegal promoting other items for sale ... but not a damn thing regarding my order placed (and paid for!) three weeks ago. Stay clear of Rosegal!!! A very dissatisfied customer! ☹️ Sandra

Seems almost every review has the same…

Seems almost every review has the same complaint. NOT RECEIVED MY ORDER." Rose Gal orders the items as they receive an order. They don't seem to have no inventory. They're simply are a re-re-seller. Contact your credit card company and request a refund. Send them the reviews from this site...They will immediately refund your money.

Kathryn Goodwin Jones美国 · 写过 5 条评价 · 发表于 2020-04-27

I received my very first order from…

I received my very first order from Rosegal this morning, and I am very pleased with both the quality of the pieces I ordered and the timeliness of the shipping and delivery. I will, most def, order from Rosegal again. Probably today....lol.

Best buy

It is a great page, all its products are very good, identical to how they are shown in the images. shipping arrives very fast and in very good condition I am delighted with each package I receive. Also the customer service is very attentive.

Valerie Leslie Swerdlow美国 · 写过 1 条评价 · 发表于 2020-04-25

Received my order with no problem.

Cheryl Conner美国 · 写过 1 条评价 · 发表于 2020-04-23

Never got my order

Never got my order. And when I contacted them they said my local post office probably kept it. Also informed me it can take over 3 months NOT the 10 days they claim. Save your money.

Never received my items

I ordered stuff from here a couple years ago. About $60 worth, still hasn’t shown up so I’m assuming the lost the merchandise when they found my money. Sent one email inquiry when it was taking so long, responded it was ready for pick up. Went to the mail and multiple times, no such order. Just accepted that I purchased something from an extremely unreliable website. Buyer beware. Reviewing now because I find so many scam sites and want people to know.

Jo-Ellen Howell美国 · 写过 9 条评价 · 发表于 2020-04-19

Rosegal offers lovely dresses at VERY…

Rosegal offers lovely dresses at VERY reasonable prices. I bought an evergreen-colored dress for the holidays and wore it for our family’s Christmas Eve dinner. Not too fancy, I still felt elegant. I will certainly shop with Rosegal again.