I love my new clothes!
I love my new clothes! I love the fit, the fabric, and the style. I get lots of compliments on my new clothes.
关于 Rosegal
数据更新- 网站
- rosegal.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 8 条评价
- 差评回复率
- 99%（341/343 条）
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商家自述
At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
Rosegal靠谱吗？
Rosegal（rosegal.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 848 条用户评价，属于购物与时尚分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 99% 的差评；近 12 个月新增 8 条。数据最后更新于 2026-10-24。
用户怎么说
very happy with their service
i have been buying from them for over 2 years now.. 6 or 7 orders... they are weird sizing.. you have to read each item for the size, if you do that you will be good. when you have problems they take care of it quick.. I see people have been upset the past few months.., it was the virus.. my orders this year have taken twice as long. that's is not in their control. I will keep buy from them ,
TERRIBLE- AVOID THIS COMPANY
TERRIBLE- AVOID THIS COMPANY. First, their sizes are just way out of line. I ordered a XXXL and I can't even close the buttons. Their idea of XXXL is far smaller than a European one. Second, I ordered two shirts. After three months I am told that one is now out of stock and can't be delivered. So they have credited my Rosegal wallet. But not with the full amount I originally paid, but about 80% of this amount. However, I can see no way of getting this money back to my credit card. In summary, I have paid twice the list price for a shirt I can't wear.
Rosegal 回复2020-03-19
Dear Adrian， Thank you for your feedback. For the size issue: We are so sorry to hear that you have been experiencing sizing issues. ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size. Please check our warranty policy here:https://www.rosegal.com/warranty-return/ For the refund issue: Kindly note we can help you withdraw your balance from Wallet to you original payment account. Please kindly send us your correct order number. We will try our best to help you. You can also email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index. Best regards ROSEGAL Customer Service
This was a wonderful product
This was a wonderful product. I did not expect this level of quality for the price. It is way more powerful than other units costing 2X the money. Not only that, but it worked better as well. If you have used other inferior products, even at premium prices, this will blow you away. I am so happy to find an honest and reliable supplier for these products!
clothes
awesome clothes and quick shipping.. also the support teams are awesome.. there is nothing much more I can say except I love this site
We LOVE Rosegal at our house
We LOVE Rosegal at our house. They have a wide variety of fun products for both woman and men. They provide excellent customer service and fast delivery. They have great prices and followup to see if you are happy with your order.
ROSEGAL Has the Most Unique Items
ROSEGAL Has the Most Unique Items . Everything You Could Imagine. Amazing Low Prices. ROSEGAL Has A Huge Selection Of Clothes .And Everything For Your House. ROSEGAL’s Customer Support is Very Friendly And Professional . Quick To Respond . And Will Solve Any Issues You Might Have. I Highly Recommend ROSEGAL 5 Stars ⭐️⭐️⭐️⭐️⭐️
I have always found my shopping…
I have always found my shopping experience with RoseGal to be a safe and positive time. The staff are always helpful and I've found the goods I've purchased to be on good quality.
Ordered my items 1/31/2020 and guess…
Ordered my items 1/31/2020 and guess what, still have not received anything as of 3/12/2020. Still sitting in Inglis, CA. States info sent to FedEx but yet it states at the top delivery agent USPS?????? I did an online chat almost 3 weeks ago and received a generic message 2/20/2020 as seen below about the Chinese New Year being extended and they are working diligently to get this shipped out..But why has it taken almost 2 months (40 days and counting) to get my items. I will never buy from this site again. Hi customer, Thank you for your recent order at Rosegal. We sincerely apologize for not having shipped your order(s) out yet due to the Chinese New Year Holidays extension. Your order has been packed and is ready for shipment.Please allow a bit more time for more of our warehouse teammates to resume their work. We will be working around the clock to ship your order as quickly as possible. Once it is shipped out, you will receive the tracking number.We remain at your service should you need any help. Once again, thank you very much for your understanding and patience. Best regards, Support Center Rosegal Customer Service
Rosegal 回复2020-03-15
Dear Sharon ， Thank you for your review. We are sorry things have taken longer than expected. We have already shipped your order out. Because it is international logistics, the transportation time will be longer. Our team has reviewed your case and send you a solution in the ticket. Could you please kindly reply us? Thank you for your understanding. Best regards ROSEGAL Customer Service
Decorating My Beach House
I purchased 2 tapestries, 7 pillow covers, 6 rugs, and 3 stair stickers for my beach house in Thailand. It added a lot of personality and charm. It was all light-weight and easy to carry in my luggage. The quality of the rugs and tapestries was not excellent, however, it is just right for what I needed. I also purchased a door sticker, which I absolutely love in my kitchen! Delivery time was pretty slow, but I got everything in plenty of time before I needed to take them with me.
I love using Rosegal
I love using Rosegal, because there is so much to choose from. And the prices are simply amazing. What I especially like is that the clothing so far has fitted me nicely. I live in the UK and the waiting time for my delivery is very quick compared to other web sites that I have used from other countries. So Rosegal get's a big thumbs up from me.
I ordered a swimsuit from them last…
I ordered a swimsuit from them last July and it wasn’t that bad on getting to me! Then I ordered this a month ago for my engagement pictures NEXT WEEKEND and it has yet to ship. It says a label has been created but it hasn’t shipped. I have called and called. There was a man that hung up on me and then I talked to a lady who was very nice. I just want my order in and I ordered it a month ago! My order number is ZP2002241103485035!
Rosegal 回复2020-03-12
Dear Casie Leigh Owen ， Thank you for your review. We are sorry things have taken longer than expected. We have already shipped your order out. Our team has reviewed your case and send you a solution in the ticket. Please kindly reply us. We are looking forward to hearing from you. Best regards ROSEGAL Customer Service
Ordered 3 items in Feb 12 2020
Ordered 3 items in Feb 12 2020. Kept checking every Other day for shipping. 2 weeks go by, 3 weeks go by. It's now March 11 2020. I need the red dress for sure before the 14th for a wedding. MY WEDDING! and I get "Due to holidays you won't get your order. But the time line you'll get it is the 14-24 of march" I ordered in advance to get items before this week. And now thanks to them I can't get the one thing that I absolutely needed. Thank you rosegal for screwing up everything for me. You ruined what was suppose to be a happy day for me. Now i have to spend more money to get something to fix something you could of prevented by sending it a little faster and sooner. Hope you're happy.
Rosegal 回复2020-03-18
Dear Customer， Thank you for your comment. We are sorry things have taken longer than expected. We have shipped your order out. Our team has reviewed your case and sent you a message in the ticket. Could you please kindly reply us? Thank you for your understanding. Best regards ROSEGAL Customer Service
I knew this was going to happen for…
I knew this was going to happen for ordering from this site. I placed an order March 04, 2020 my account has been debited. I keep checking the status of my order hoping I'd get it before the weekend for our family vacation. Checked the tracking # on my order, it is being packaged in Dubai..?? daheck! according to tracking #, dhl has not picked up my order from Dubai..this is crazy! I could've just went to one of the local stores and shop. If can, I would like to cancel this order right now and credit my account so, I can shop while on vacation and bring my goods back with me when returning home.
Rosegal 回复2020-03-11
Dear Sal ， Thank you for your review. We are sorry things have taken longer than expected. Kindly note that there may be some delays between scanning events and the website' s updates. Our team has reviewed your case and send you a solution in the ticket. Please kindly reply us? We are looking forward to hearing from you. Best regards ROSEGAL Customer Service
The Worse
I have called Rosegal several times today (hung up on by the only employee)spoke to Carlo who is very rude. I purchased my items on 2/9/2020 Z2002091147513889. This company advertises items will be shipped in 7 to 14 days. It is exactly 30 days later and I have NOT received my items. Needless to say I will never recommend this company and will exhaust all measures afforded to me to inform any and all customers of your false advertising, extremely poor customer service and lack of staff to resolve this matter. I am submitting this in writing as a formal request for a refund. You have not supplied me with the merchandise to which you were paid for. Your company needs to be shut down immediately. I dont want the items as the event i purchased them for has come and gone. I will also be notifying Facebook of your poor service and request they remove you as a vendor. WORST ONLINE EXPERIENCE EVER
Rosegal 回复2020-03-10
Dear Cee， Thank you for your comment. We are sorry things have taken longer than expected. We have shipped your order out. Our team has reviewed your case and sent you a message in the ticket. Could you please kindly reply us? Thank you for your understanding. Best regards ROSEGAL Customer Service
Rosegal 💗
Rosegal is one of my favorite online stores. I can boast that I made more than 30 orders there, bought different things and was always satisfied with the service. I have to commend the quality, speed of delivery, diligence in packing the packages, but also their customer support center, who was at my service 24/7. The sizes are authentic to the dimensions in the description and have a very rich offer on the plus size department. The most sincere recommendations for this online store.
Less than 1 star
Delivery ridiculous I paid extra for priority postage still not here was only shipped 2 days ago and customer service says its 15 days from shipping not 15 days from order date..... Scam artists really terrible service received from support team would not order again or recommend to anyone. Better items and delivery from Dresslily
Rosegal 回复2020-03-09
Dear Sarah ， Thank you for your comment. We are sorry for the delay in processing and shipping orders due to the recent Chinese New Year holidays extension. Could you please tell us your order number? We will try our best to help you. You can also contact us here: https://support.rosegal.com/ticket/ticket/index?st=1. Best regards ROSEGAL Customer Service
Still waiting on my goods which took 19…
Still waiting on my goods which took 19 days for them just to process just found out got to pay £85 to dhl for import taxes there customer service is a joke with this ticket system and not being able to get direct contact have had this type of item from other companies never had to pay taxes They are unhelpful and quiet honestly buyer beware the goods are not worth paying that amount of tax they keep saying basically my problem won’t give a refund want goods back Before will consider refund There not even in this country Goods in Hong king !!!! Should be stopped trading outside of their country Obviously can’t cope with shipping and clearly telling customers the amount of tax that could be also they are able to sort this out their end information is on dhl website yet they say can’t !!!!
Rosegal 回复2020-03-09
Dear Nathalie ， Thank you for your comment. We are sorry that you have had local customs and tax issues. Please kindly refer to our policy on tax here: https://www.rosegal.com/tax/ Our team has reviewed your case and sent you a message in the ticket. Could you please kindly reply us? We are looking forward to hearing from you. Best regards ROSEGAL Customer Service
I love this site.
I love this site.. the clothes are awesome and the shipping is great.. I recommend RoseGal to all my friends and family
I have purchased several items from…
I have purchased several items from here, some were good, but others such as the khaki coat which picture shows cream colour .ordered the xxl, as that is their size 12....usually take a med.to large depending on the item.The coat is like a felt, cheaply made, but fits ok, am hoping once I iron it from the packaging, will look better.you get what you pay for.Delivery is usually pretty good, did not wait long.only thing is no cleaning instruction, i cannot imagine putting it in water, it is just felt.
Rosegal 回复2020-03-05
Dear Elaine, Thanks for your valuable feedback. We are so sorry to hear that some item does not meet your expectation. Kindly see our warranty here: https://www.rosegal.com/warranty-return/ We will forward your report to our relevant department to make some improvements. If any issue, you can submit a ticket here:https://support.ROSEGAL.com/ticket/ticket/index. Thank you for your support. ROSEGAL Customer Service
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