At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
I ordered a shirt for the 4th of July on June 13th. It finally went out for shipment on June 23rd, from China. It is now 4 days before the 4th and my order has not arrived. I tried to track it using their website, but was unable to. There is a reason their merchandise is so inexpensive.
Rosegal 回复2015-07-03
Dear Kelly,
Thank you for taking your time to write your review.
We regret any inconvenience or frustration that your experience has caused you.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 3 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 7-15 business days to process.
If you choose flat rate shipping,it is regular mail and the normal shipping time will be about one month.
However,all estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only.However, please understand this is an estimate.
The shipping speed is outside our control and is dependent on the courier company.
Would you please let us know your order number? We would like to check it for you.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
I place an order two weeks ago.
I received order last week, the items are really really small, Iplace a ticket to return items right away.
I havent receive a response yet, I habe the package ready to return back but I havent receive the address.
If. I dont receive a reply I.will try to do it by paypal.
Please advise
Thanks
Rosegal 回复2015-07-03
Dear Lily,
Thank you for taking your time to write your review.
First, we want to offer my sincerest apologies to you for the issue.
Our products are made in China and the measurement is different,maybe the sizes you chose were not fit, for your reference, please note that 1 inch= 2. 54cm so you can convert the size accurately.
Would you please offer us your order number or the ticket number?
We will be in touch with you to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Customer Service
I ordered a few dresses, some jewelry and a bathing suit, but when my order showed up only half of the items were in the package. Their customer service is practically non-existent, and I have not gotten a reply to my email. I've seen them reply to a few things on here so maybe they will see this. Order # Z1506141619188983.
Rosegal 回复2015-06-22
Dear Alexys ,
Thank you so much for your important feedback.
We would like to apologize for any inconvenience that may cause.
We have sent an e-mail to you with the information,please check it and reply to us,hope we can solve this issue soon.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Customer Service
I had recieved half my order which totaled $25, the entire purchase was $80. I am missing items and when i call their contact number and its a voicemail and nobody answers. So i am now out $50. I will not recommend this conpany nor order from them again. There is no customer service.
Rosegal 回复2015-06-11
Dear Krista,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Would you please offer us your order number? We would like to check for you.
Thank you again for bringing these matters to our attention.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Customer Service
You get what you pay for. The quality is TERRIBLE. If you choose to order from them make sure you order at least a size, if not 2 or 3 bigger. Unfortunately the quality is so bad that I won't even wear what I bought. And the returns are a joke. If you want to return the items, they will only give you 85% of what you paid AND you have to pay return shipping to China which is typically way more than what you paid for the item. I learned my lesson with this company.
Rosegal 回复2015-06-11
Dear Malina,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have already sent you an email,please check and reply to us.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Customer Service
My first two items were excellent. I got a dress and a swinsuit. Everything matched and items took a while to get to me (1.5 months). On my second item, I bought a tracking number, and noticed that one came within 3-4 weeks. I HIGHLY suggest if you want to continue buying from this site then proceed with caution. My third, fourth, and fifth items was a terrible experience. i bought tracking numbers for all of them and THEY had the gull to TELL ME that I didn't buy a tracking number. What a bunch of liars! of course I complained, and they did refund my tracking number (which i didn't care too much, i just wanted my items). I eventually got them after about 2 months. some of the dresses (2/3) did not live up to the pictures. I was little disappointed after all of that mess, but luckily I'm pretty crafty and know how to sew to fix it. like i said, rosegal has some redeeming qualities, but PLEASE PROCEED WITH CAUTION. Order only 1 item at a time and always buy a tracking number!
Rosegal 回复2015-09-30
Dear Phi,
We want to start by thanking you for notifying us about the issue.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this.
Our communication fell short of the usual standard and, for that, we sincerely apologize.
Best Regards
Customer Service
Worst online shopping experience of my life! Super small sizes even on the so called plus sizes and if you have to ship anything back the cost of return shipping is not even worth it. If you keep the items and choose to get a partial refund you only get a couple of bucks back and then you're stuck with items that you cannot use that you just have to give away! Buyers beware!!!!!!!!
Rosegal 回复2015-05-03
Dear M,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
As a valued customer,we would like to deal with this matter for you,would you please offer us your order number?
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Customer Service
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