At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
A mas de un mes de haber hecho el pago, aun no recibo el producto, y para colmo ellos ya no responden mis mensajes.
Muy malo el soporte, el tiempo de entrega es excesivo, y para peor no podré tener mi dinero de vuelta.
Para mi, todo un fraude
More than a month after the payment made, even I do not get the product, and worst than that... they no longer respond to my messages.
Very bad support, delivery time is excessive, and worse, I can not have my money back.
For me, all a fraud
Rosegal 回复2015-10-26
Dear Keerat,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
Your case has been taken cared of by our support team.Would you mind offering your order number?
Thank you very much for your understanding.
Best Regards
Rosegal.com Customer Service
Should have read the reviews before ordering. Have not been able to contact the company regarding my order Z1510190810569910. I want to cancel it as it has not shipped yet (and probably never will), but all of the contact methods seem to be dead-ends..No live chat, nobody to answer the phone..I suppose I can just dispute the charge but what a pain.
Update: So rosegal must be trying to save their business because I got a prompt response and refund after posting this review. So at least it is not a complete scam..
Rosegal 回复2015-10-21
Dear Molly,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Best Regards
Rosegal.com Customer Service
I ordered my HOMECOMING dresses last week Saturday, and the website says that my order is still processing! I even paid for the 3-7 day shipping! I now am going to have to go and buy another dress because my homecoming is this weekend! So frustrated! I was looking forward to wearing my dresses that I ordered! Very upset!
Rosegal 回复2015-10-19
Dear Lroseboom,
I wish to start off by telling you that we are extremely sorry about the situation.
After we receive your order,normally it will take us 3 business days to prepare the items,please understand that,the exact processing time is not control by us and it depends on the supplier.
Please let us know your order number.We are willing to provide am extra compensation for you.
We will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Dear Rosegal,
Thank you for your response. The customer service department resonded in a decent amount of time and did what they said they were going to do.
Rosegal 回复2015-10-16
Dear Megan,
Thank you for informing us of this issue.
Regarding your order problem,we have sent you an email,please check it and confirm it for us.
Again, we apologize for any inconvenience that we cause. We will work harder to minimize the possibility of a recurrence.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Customer Service
I posted a review 4 days ago, and was upset that I had not received my items after waiting over 6 weeks. However, after posting here and contacting them directly, I have been contacted 3 times to remedy the issue and have now been promised a full refund. Once it is received, I will further update regarding this website. I am also being permitted to keep the items, should they arrive at some point. I am much happier now.
Rosegal 回复2015-10-15
Dear Meg,
I want to extend my sincere apologies for the problems you have experienced.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and provided a better solution, please check it and reply.We will solve all the issues for you soon.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
You might have a good experience with some of their items, but I really would not trust it. All of my items had nice pictures, but the items that came were of much lower quality. It is a cheap price, but the quality is really cheap too. Also the customer service is bad and they don't offer refunds. They offer credit, but they conveniently dont answer your messages when you ask for a refund, and when they do they tell you to wait five business days then you dont get a refund. Save yourself the trouble and dont bother.
Rosegal 回复2015-10-08
Dear Rachel,
I want to extend my sincere apologies for the problems you have experienced.
We are extremely sorry to hear you are dissatisfied with the product.
Could you please provide the Order Number to us? Then we will resolve all the issues for you efficiently.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Hi, I ordered 3 items on the 2nd of September and the very next day I get an email with a picture of my package and was quite impressed. Unfortunately I still have not received my clothes and it's been well over 25 days. I have ordered clothes from companies based in China before and understand that shipping can take a while, but never over a month. The tracking code says that the items were shipped out on the 8th of September, it should be here by now.
Stephanie
Rosegal 回复2015-10-08
Dear Stephanie,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Please kindly give us your Order Number,we will then be able to check your package status and deal with the issue as soon as possible.
We cannot apologize enough for any inconveniences this may have caused you...or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Customer service has responded to my inquiry / complaint and resolved the missing shipment to my satisfaction. A refund was made and I must commend them for taking this corrective action.
Rosegal 回复2015-10-07
Dear Lisa,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
We had sent an e-mail to you already and provided a better solution,please check it and reply.We will solve the problem to your satisfaction.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I just ordered a bunch of items from this site and now after seeing some reviews after days with no tracking number available, still processing, and bad reviews it's enough to have emailing already to make sure my order gets put in. My order number is ZA1509261136132804. I selected expedited shipping 5-7 business days. Please give me an update on what is happening. If I have to wait a month a want to cancel my order now.
Rosegal 回复2015-10-05
Dear Lavisha,
Thank you for your order.
I have checked your order status and I'm extremely pleased to inform you that it is well-prepared and are now ready for shipping.We kindly ask that you wait a little bit more before you receive the shipping confirmation email.
We will provide the tracking number to you soon.
We have sent an e-mail to you already,please check it and reply,hope we can solve this issue soon.
Best regard,
Customer Service
Today I received all my items in the mail. Placed my order on 9 sep so I must say it surprised me when they did turn up, after reading all the negative and disastous experience most people went through (only after I have completed tje online transaction silly me). I had to hold my reservation until I saw the final product. True enough the quality is dirt cheap. For 1 of them was a rip off as I paid 40 bucks. The others were really u pay what u get. 1 lesson learnt. Never to buy anything online until you have read the reviews or its recommended by people you know.
Rosegal 回复2015-09-29
Dear Cecilia,
We want to say thank you for providing us with important information about your situation.
Please provide the order number to us so we can solve the problem together.
We will try our best to ensure the quality of our products and balanced the price.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best regards,
Customer Service
I've ordered about $200 worth of clothes from rosegal over the course of a few months. (I love clothes!) So I have a lot of experience with them. This is going to be a long, detailed review for people who are thinking about ordering with them.
PROS:
Cute, affordable clothes! There's no getting around that one! Rosegal has adorable clothes for really good prices. Hard to resist!
Free shipping! This is amazing. Have you ever wanted to order just one item, but the shipping is ridiculous? Yeah, you won't have that problem here.
Usually provides a good description. Because of Asian sizing differences, this is very helpful.
Customer service is polite and usually respond fairly fast, when they are open.
CONS:
The first few cons counter the first few pros here, making this site really not worth it in my opinion.
Bad Quality Items. There's no getting around it. Frankly, I'm frugal, so I'm used to cheap quality clothes. But rose gal exceeds just "bad" quality. I've ordered all kinds of clothes from them, and not a single one has lasted more than a month. I've had clothes arrived damaged, clothes that ripped on the first day despite being the appropriate size, and clothes that just fall apart after awhile. You'll spend more replacing these items than you would spending a few extra dollars for real clothes. Plus, it's really disheartening when an item you thought you'd love doesn't fit right or rips. Really disappointing! The items don't quite match the pictures, the fitting is often awkward, and the material is always very cheap looking and feeling.
It takes a long time to ship. Not a big deal to me personally, but it can take over a month. Might be an issue for some. Plus, they generally don't provide a reliable tracking number, or estimated delivery date. You just have to guess when they might arrive. They also do not disclose what shipper they use unless you contact customer service to ask. Shady? I think so.
They don't care. They do not care about you, your satisfaction or your business. Their customer service is terrible.Yes, they are polite, but they do not get anything solved. Their English is not great, so it can take awhile simply to clear up what you are trying to ask. And when they do understand, they are not prepared to do a single thing about it. So when you have a problem, which you WILL have with this sort of company (clothes broken, items not arriving or not being shipped, etc) you will have a very hard time getting it solved. It will be an uphill battle. Plus, since they are overseas, their hours are very strange, meaning it could take days for just a couple of e-mails if you're sleeping when they are open.
My personal experience with their customer service; I ordered three items. They sent me a notification that they sent 2 of them and the other would be shipped sometime in the future. Two full months later, I had received my other two items and had not heard a single thing about the third. Two months. I had been very patient. I finally decided to contact customer service, and they told me that the item was out of stock and they may never get it back in stock. Had I not contacted them, they would have just taken my money. They did not notify me of this. Annoyed, I asked for a refund. They ignored my request and directed me to pick out a suitable replacement. Unprofessional, but being an agreeable person, I looked through their site and found something I liked for $1 more. They then told me that they could not discount the item and would not send it unless I paid the extra dollar. A dollar isn't a big deal, but after waiting 2 months and almost getting ripped off by them, it seemed silly that they wouldn't offer any sort of settlement to make up for their mistakes. Especially since I had been such a good customer. Most companies these days would probably send me a free item of my choosing had they messed up like that. I asked again for a refund. They agreed, but only refunded me HALF of what I paid for the item originally, and refused to give me the rest of my money back, even though they never even shipped the item.
OVERVIEW; A poor quality site all around. I would advise you to avoid them all together. However, I would say it might be okay to order a few odds and ends from them. Things that you can't find anywhere else, and are very cheap. So cheap that if the item didn't arrive at all, you would be okay with accepting the losses. Whatever you do, DO NOT make this your go-to site, or order large orders from here. It will not be worth it. I know this was long, but I hope it helped give you a good idea of what this site is like!
Rosegal 回复2015-09-30
Dear Hailey,
Thank you for taking your time to write your review. We really appreciate the feedback.
We want to offer my sincerest apologies to you for the issue.
Can you please provide the order number to us so we can check this situation for you?
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
Best Regards,
Customer Service
Okay so I was worried after reading the reviews, but I couldn't stop thinking about the dress, you girls know what I mean. So, I bit the bullet and ordered it, it came to about £23 with the fastest shipping (3-7 days) (birthday dress!) and knew that I might have thrown that money in the bin potentially. So they give you the tracking number, but for 6 days did not get updated, I thought oh here we go! Furthermore a family member had told me she ordered off this site and it was the wrong colour, too small, holes in etc, I was panicking on the inside a bit. One day - 6 days after ordering including weekends was pleasantly suprised with DHL bag, I had to remember to focus on the positives after reading on the reviews, so first I did a tiny tear, okay it's the right colour, second, it's not bad or tacky material, third okay it looked tiny. I am so glad I ordered the next size up! Luckily, Using there charts I added a few centimetres everywhere. As they avertise it's from america, but it's not it's Chinese, and there sizes are tiny too. It fits well, a bit funny in areas but for the price, time it took, worry that it might not have turned up at all and all considering, the item is alright! I wanted to post this review I don't normally, but everyone has good and bad experiences with everything in life, just noting mine, this time anyway, isn't bad. I'll post a picture up if I can, when I actually wear it, hope this helps. I think it's a total lottery, online shopping is riskay with any site, because you can't see it feel it and try it - good luck. X
Rosegal 回复2015-09-30
Dear Hannah,
We want to say thank you for providing us with important information about your situation.
We will try our best to improve the quanlity and ensure the products are good.
Please check in our size chart for choose the correct size.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Customer Service
Hello Rosegal, I have recently ordered make-up brushes of the wrong colour and I was wondering if I could have it refunded back into my account. The cost was $16.34 and I really need the money as soon as possible. I have sent you all the information and you haven't responded. I am very sad and disappointed. I am a very loyal customer and I would love to continue shopping from you but I need my money back first haha. Please return my money :(
Rosegal 回复2015-09-14
Dear Hadson,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We regret any inconvenience or frustration that your experience has caused you.
Please don't worry we will solve the problem for you and please tell us the order number.
Thank you again for bringing these matters to our attention.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service
I received my order today after nearly 3 weeks, I was pleased because reading the reviews I really didn't expect it to turn up at all. First problem was quality but unlike the other people writing reviews I know you get what you pay for so no main issue. Now the main problem,size!!! If this company is going to sell to Europe they need to check the average size of European women! The clothes are obviously made for very short petite Chinese women!
Rosegal 回复2015-08-03
Dear mrs Nicola,
Thank you for taking your time to write your review.
Thank you very much for informing us of this issue.
Our products are made in China and the measurement is different,maybe the sizes you chose were not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Would you please let us know your order number? We would like to check it for you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
I spent almost 300 hundred dollars on Rose Gal, 80% percent of the items I bought didn't fit me even thou I ordered my size. Now I'm going to look into returning these items I'm sure it'll be a hassle based on the reviews here.
Rosegal 回复2015-07-16
Dear Cristina,
Thank you for taking your time to write your review.
Our products are made in China and the measurement is different,if you choose your regular size,they may not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Would you please tell us your order number so that we can resolve this matter for you?
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service
First of all, they are not curvy friendly. I bought a bathing suit and even at their largest size, XXL, it was still small, and was very unaccommodating in the bust area. And shipping was a disaster. I gave them the proper address when I checked out, but when the package was set to arrive to my house I got an alert from the USPS that the label had been printed wrong at the original destination and my package was delayed. Rosegal ships through International Bridge, who's tracking does not update regularly, as I found out when it said my package was in Honolulu for five days when in reality it had already left Honoluly for NY. Alll in all, it was a horrible experience.
Rosegal 回复2015-07-16
Dear Mary,
Thank you for taking your time to write your review.
We regret any inconvenience or frustration that your experience has caused you.
Our products are made in China and the measurement is different,maybe the sizes you chose were not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
After the package is dispatched,it will be processed in different sorting centers,the label may be re-attached and sometimes they may misktake the shipping information,however,please note that,we just ship the package to the address you left when you place the order.
Also,the tracking information is updated by the shipping company and it is beyond our control,thank you very much for your understanding.
Would you please let us know your order number? We would like to check the order for you.
Thank you again for bringing these matters to our attention.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Customer Service
I heard some good things about Rosegal and thought I would try ordering from them. After waiting for a very long time to receive the dress I purchased, I was extremely disappointed. The dress looked cheap and definitely did not fit the way I expected it to. I am usually a medium in most flowy dresses but the dress I ordered fit like an extra small.. Not at all how it looked on the website. I am seriously disappointed but I guess you get what you pay for.
Rosegal 回复2015-07-13
Dear Ashley,
Thank you so much for your important feedback.
We regret any inconvenience or frustration that your experience has caused you.
Our products are made in China and the measurement is different,maybe the sizes you chose were not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Would you please tell us your order number so that we can check for you?
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Best Regards
Customer Service
has any one read on the site before ordering that it comes with in 3 Business days and I ordered it last Thursday and a week later I still haven't received my order but everyone else said that and I'm wondering does it take longer and did anyone actually get their order?
Rosegal 回复2015-07-11
Dear abby ,
Thank you for your important feedback and for letting us about your experience with us.
Please note that,our total delivery time = processing time+ shipping time
"ships within 3 business days" is only the processing time for the item,which means after we receive your order,it will take us 3 business days to prepare the item for you,the shipping time depends on the shipping method you choose.
Would you please kindly offer us your order number so that we can check more details for you?
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
I ordered two bathing suits from this company. It took about 3 weeks to a month to receive. I typically wear a US 2X, so I ordered a 4XL which fit well. The only part that didn't fit perfectly was the bra area. My boobs fell out a little bit at the bottom and I had to readjust throughout the day. But it wasn't too bad. One more thing, 1 bathing suit came and the other didn't until about a week later. When I emailed customer service they never responded. Even though the site said they would respond in one business day. It was really starting to be a problem and then my other suit came in. Both suits were nice as any other bathing suit, not cheaply made. Bottom line: I would order again.
Rosegal 回复2015-07-10
Dear mzjucee,
Thank you for your review.
Recently it is our busy season,it may cause us slightly delay to resolve your issue.
If you choose flat rate shipping,the shipping time will be around one month. They are approximate times for reference only. Please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Thank you very much for your understanding.
Best Regards
Customer Service
Ordered on 7/1/15 a one piece summer suit and based on reviews I saw, I am praying that I get something in the mail, sometime somehow! I never order online and there was a reason why I did not feel safe. Next time I will follow my instincts.
Rosegal 回复2015-07-09
Dear Maria,
Thank you for your recent review.
We regret any inconvenience or frustration that your experience has caused you.
We understand that we have many negative reviews and we're always trying our best to improve ourselves.We respect your opinion. It will be nice if you can check the positive opinions of other reviewers too because they are also real experience.
Would you please tell us your order number so that we can check your order for you?
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service
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