At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
The clothes look really cute on the site but in real life most items I got were very cheaply made, uneven seems and cheap material. Most of the clothes and shoes don't look the same in the pictures as in real life either. When my orders came in I was missing items in all three orders so I wrote to them. They did respond and so far they've sent me the missing items. I'm still waiting on one but they said they'll send it once they get it back in stock. So at least their working on it and got back to me. Many people said they wouldn't even do that. All in all, I'm only pleased with one item I got out of the 15 things I ordered. They are over prices for the "quality" and the sizing is weird. All the long sleeved shirts I got were an inch or two too short. And it's not the type that suppose to be that way. The long shirts that in the picture go past the butt, don't. There're A lot shorter then they show. It's not worth it. I wouldn't shop there again.
Rosegal 回复2015-12-18
Dear Serena,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you please send us your order number or tracking number or ticket number so that we can offer you a better solution?
Thank you very much for your cooperation.
Best Regards
Rosegal Customer Service
I ordered a hoodie from this website, it was so cute and I was so excited to have only paid $15 for it. Upon getting it I was extremely bummed because what was supposed to be a bright red color on the hoodie pattern like it was online, was actually a faded ugly rusty red color. I got past that and figured I could still make it work, but when I put it on I was sure they sent me an XS and not a M. The color was wrong and the hoodie was definitely not true to size. If I spend time to shop online, and I pay for something. I expect it to be what I want. And items from this website seem to not be it.
Rosegal 回复2015-12-18
Dear Karlie,
Thank your for your message.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you please send us your order number or tracking number or ticket number so that we can offer you a better solution?
Thank you very much for your cooperation.
Best Regards
Rosegal Customer Service
I have nothing negative to say about the company itself except I don't think they are transparent as they should be in regards to advertising. First off, your clothes/items/etc. are shipping from the the Netherlands so you aren't going to get anything in 7-10 business days. I ordered a sweatshirt in October and it didn't arrive until last week.
I contacted Rose gal after 2 weeks of my item saying it was "shipped" but receiving nothing. Their customer service emailed me right back within 48 hours, told my order was on back order and to please be patient. I think 8 weeks is a bit much to be patient on a hoodie, but whatever. It's a hoodie, I wasn't going to die without it.
HOWEVER - after waiting 2 months for a product I do expect it to be what I ordered. Rose gal's website states a size L will fit a bust of 38". This could not be further from the truth. I am a M/L in all clothes - with it being a hoodie I wanted some a little large so I chose a size L. When I pulled this hoodie out of the package I thought for certain they had sent me the wrong one. My 9 year old now inherited a new hoodie. It's probably a typical xs/s here in the states. Insane. Total false advertising when it comes to sizing. Material is okay, for $20 I wasn't expecting a super quality product but for me, the wait and the $20 was a total waste.
Great website, super cute pictures, but short of jewelry I wouldn't buy one single item off this site if you are states bound.
Rosegal 回复2015-12-18
Dear Amberlee,
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your understanding.
Best Regards
Rosegal Customer Service
Clothes that arrive are cheaper versions of what is pictured. If you are okay with super cheap clothes then this is your place. I will not purchase from them again. Better off going to Deb or some other store where you can see and try on what you are buying first.
Rosegal 回复2015-12-06
Dear DW123.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Rosegal Customer Service
I bought some tops and the first couple I was happy with so I ordered about 10 more items. The shipping takes very long! My second shipment of items were not sized correctly and one top the seam came out on a loose fitting sleeve. None of the tops I ordered had any new tags on them at all and one of the sweaters had no tags on the inside any where at all. One hoodie had a broken zipper and one top also had a hole in a shoulder seam. I did contact customer service and I am working with them now. I am trying to send pictures but I'm having trouble getting them to upload to their message site. I will let everyone know how my customer service experience went.
ordered some lovely boots but due to size wanted to return them but all my details were invalid or not recognized ,,, hopeless to get in touch with so lesson learnt never ordering again
Rosegal 回复2015-12-02
Dear Alison,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your rosegal account and answer to us ?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Rosegal Customer Service
Amateurish and disappointing product. Won't be buying there again
I bought a dress that on the advert looked well made, with a nice shape and was on sale, the "Retro Sweetheart Neck Solid Color Sleeveless Dress" in red.
When it arrived after 5 weeks, the actual dress was a complete disappointment.
It is too large, though I used Rosegal's measurement guide to order it. It looks like a very shabby attempt to mimic the advertised product, has no significant shape to the neckline (therefore has no "sweetheart neckline"), and is slightly asymmetric with bulges of loose material under the arms.
The colour is a garish red as opposed to the colour in the photo. As if made by an amateur.
It was shipped from China via PostNL. Clearly Rosegal offers are cheap because they are poorly made.
My mistake to have bought anything from them, it won't be happening again.
Rosegal 回复2015-12-02
Dear Rebecca,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please provide us your order number so that we could check this issue for you.
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Rosegal Customer Service
After seeing other bad reviews I immediately regretted purchasing from Rosegal. I tried to cancel my order immediately but they informed me that the item had "already left the warehouse".
Well surprise surprise, I still have not received my item after nearly 3 months and no reply from support.
***UPDATE***
I heard back from Rosegal and they gave me the option to either resend the item or a refund (in the form of store credit). I opted for the store credit, and considering the problems other people have had with clothing not looking like the pics, will buy some Christmas ornaments or jewellery... we'll see if this order arrives!
Changed rating from 1 star to 2.
Rosegal 回复2015-12-02
Dear Nikki,
Thank you for your recent message.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind to provide us the order number so that we could check for you?
Looking forward to hearing from you.
Thank you for your support and patience.
Best Regards
Rosegal Customer Service
I ordered a jumper from Rosegal on 29th September. It is now 9th November and I still have not received this item or had a reply from any of my 'tickets' to which they say they will respond to within 24 hours!! I will not use them again and would certainly not recommend them to anyone else.
Rosegal 回复2015-11-10
Dear Shirley，
Thank you so much for your important feedback.
We are extremely sorry for customers' disappointment.
I have followed up your case and our team will solve it for you.Could you please send us your order number?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
No possible way to contact customer service or get answers! I'm missing a package!
I ordered 5 items that I was highly anticipated and paid for expedited shipping. I got 1 order about 7 days after I ordered (which should of been less) but I received and loved these items. --- I have 3 more that should be coming and I see online it is showing that the package was delivered and signed for!? ... I DID NOT RECEIVE IT and I want to know if what I am seeing is the confirmation for the first package I already received or if someone else out there got my order. **ORDER # ZB1510160018054075** - I have filled out like 10 "tickets" already to ask questions. I get no answers except and email that they will contact me. -- their phone # does not work!!! This is really messed up! I paid for these items. This is a terrible feeling
Rosegal 回复2015-11-10
Dear Joy，
Thanks for providing your extremely valuable feedback to us.
I want to extend my sincere apologies for the problems you have experienced.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Hello,
could you please inform me what happened with my order no. Z1510180253391514 made 18.10.2015?
Thank you,
Rosegal 回复2015-11-09
Dear Petr，
Thank you for your important feedback.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
My status says shipped out n when check to see the status it's still saying en route
Rosegal 回复2015-11-05
Dear B，
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Our team has reviewed your complaint and will offer you a solution. Could you please let us know your order number?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
Although i wouldn't order from Rosegal again anytime soon, they did give me a refund and I'm thankful for that.
Rosegal 回复2015-11-05
Dear Tiffany，
Thank you for recent comments.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us ?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Despite me not receiving my item ordered at the end of august, which was disappointing, rosegal were apologetic regarding this and refunded me through PayPal recently. They do need to look at their shipping, however I was happy with the customer service recieved.
Rosegal 回复2015-11-04
Dear Alison，
Thank you for notifying us of your complaint.
We are extremely sorry about the situation.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
UPDATE: I am still not impressed by this company. I have to hand it to them for having the confidence to ask me to change my review. Rosegal - I will add one star for the fact that they issued me a refund. I didn't like that they requested that I change this post before doing so. It seems incredibly shady to me that Rosegal said that they wouldn't be able to issue me a refund for 15-30 days. When I said that I would maybe consider writing an updated review, the money was given back to me immediately. It seems like very poor business practices to me.
I have not received any confirmation on my order (Z1510151150065140) that I had submitted October 15th. I bought a sweatshirt. I noticed that my card has been charged but I have not received any acknowledgment of what part of the "processing" the order is in. I understand that some companies need a few days to "process orders" but every other company I have dealt with in the past would have said something by now.
I have not received any confirmation from the company on the ticket (T15102211396) that I submitted. It is incredibly frustrating to not hear anything and I will not be buying from this company in the future. I feel like I have bought into a scam and will be more careful with my purchasing in the future. It's incredibly disappointing.
Rosegal 回复2015-11-04
Dear Ellen,
Thank you so much for your important feedback.
We are extremely sorry for their disappointment.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
Only half of my package (26.31$ value on a total of 115$) came on time with 27$ of custom fee.
The other half will be late and they dont answer any of my questions, ive open a ticket with paypal.. still waiting.
Large size is an actual s-m size, all clothes smelled so bad that i had to wash it twice..
CHEAP CHEAP CHEAP compagny.
Misleading website
I ordered from rosegal.com two days ago and I wish to get in contact with costumer service to cancel my order and get a refund. My order number is ZZ1510191047382637
Their answer RIGHT after i sent this review...
=
Dear gabrielle，
We regret any inconvenience or frustration that your experience has caused you.
After we receive your order,normally it will take us 3 business days to prepare the items,however,if the items you order are hot sales and having stock issues,the processing time may be delayed to 7-15 business days.
Please understand that,the exact processing time is not control by us and it depends on the supplier.
Please kindly note the item YO0803909 and 149082719 have been sent out on October 30.
The standard delivery time will be around 3-7 business days after dispatch if there are no delays.
You can track the shipping information here:...
Could you please wait patiently for your order to arrive?
In addition,please kindly send us clear picture of items you are not satisfied in good lighting.
Once we received the picture, we will provide a solution for you.
Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
Unacceptable since i was supposed to get my package on oct 28 ( before halloween )..they send is on october 30..
...still waiting for a refund.
Rosegal 回复2015-11-02
Dear Gabrielle,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
ZP1510240434290569. I am stil waiting for an email.
Rosegal 回复2015-10-30
Dear Roza,
Thank you for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
Your case has been taken cared of by our support team.
Would you mind offering your order number? We will resolve all the issues to your satisfaction.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I've put my credit card info twice & it's saying it's invalid, which it's not. I'm concerned it's a scam & now they have my credit card number
Rosegal 回复2015-10-29
Dear Stephanie,
Thank you for your valuable feedback.
First, I want to offer my sincerest apologies to you for the issue.
We are willing to resolve the issue for you.Could you please contact us via http://support.rosegal.com/ and let us know the problem?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
hello i have order a coat and i am still waiting and am scared because many people are complaining. can you tell me when am going to receive it ORDER NUMBER: Z1510200543462671 / TICKET NUMBER:AT15102100921
Rosegal 回复2015-10-26
Dear Wendy,
Thank you so much for your important feedback.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us ?
Thank you very much for your understanding.
Best Regards
Rosegal.com Customer Service
Ordered a sweater on October 11. Shipping said 3-9 business days, still nothing. Where's my order?? ZP1510111807299627
Rosegal 回复2015-10-26
Dear Katey,
Thank you for recent comments.
I wish to start off by telling you that we are extremely sorry about the situation.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ?
Thank you very much for your understanding.
Best Regards
Rosegal.com Customer Service
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