At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
Beware when ordering from this website.... their products come from China where they tend to make items much smaller, therefore, their clothing are not true to size. My husband purchased an xxl large men's t-shirt and it fits more like that of a small adult or high school kid.
Rosegal 回复2016-06-14
Dear Carolyn,
Thank you your feedback.
We offer the detailed measurement chart for each item,therefore customers need to check the size chart before placing orders.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ?
If any question, please email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index?st=1.
Yours sincerely,
Rosegal.com Customer Service
Terrible sizing and poor quality - But got a refund
Just because you put a 2XL label on a piece of clothing, it will not be 2XL size. I wear L or XL but ordered a larger size to be safe. The items arrived and they both are about size XS or S. Very poor quality materials; you can buy Halloween costumes with better material and workmanship in them. The shirt does not even resemble the pic that was advertised on Facebook. The dress is see-through even though it is black. I can only return them for a refund if I cover shipping to China. I should have read these reviews before ordering.
Lesson learned: do not buy from ROSEGAL.
Update: I was contacted by the company and got a refund within 2 days! I have changed my review to 3 stars.
I made several orders to rosegal.One of them didn t arrive. I wrote them several times.They have investigated the case and decided to give me money back. I like their products.I ordered again.
*****EDIT: A few hours after posting this review i received the reply you see below (FYI I am normally a size small/medium but I studied the sizing chart and purchased XL sizes to make SURE these items fit - this is why it was such a disappointment when I opened up the items and got what i got.) Anyway, a representative from rosegal also contacted me via email right after and offered to refund my money. It went through the next day to my Paypal and since I am satisfied with this I updated my review to 4 stars for the quickness of my complaint resolution. It is impossible/extremely difficult to delete your account once you make one though. I felt it would be dishonest to delete the original review so you can still read it below and come to your own conclusions.
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PLEASE make an informed decision before purchasing any of these scam items. I can guarantee you the images do not match the product you will receive, and to top it off they remove the products quickly so you can't leave a review for the next poor sucker. I ordered a crop top/shorts set in XL... girl the XL size does not fit my CAT. To top it off, it came with threads coming out all over and straight up full of holes... I was shocked. I also ordered a long, pale pink high-waisted COTTON skirt, but what i received looks more like it belongs in the $2 bin at a Halloween thrift shop. Polyester, shiny, ugly as sin, no stretch on the waist at all. The discounts are NOT WORTH IT, and they make it extremely difficult to get refunds. Scam artists and thieves on this site, the lot of them. Save your money for Forever 21 or H&M or honestly anywhere else, because you might as well put ur $$ into something that you will actually wear... and something that actually fits.
The products I received from RoseGal did not live up to my expectations. However, after a long correspondence they refunded me without further questions.
Rosegal 回复2016-06-14
Dear Emilia ,
Thanks for your feedback.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website:http://www.rosegal.com/warranty-return/
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ?
We regret the frustration that your experience has caused you.
Yours sincerely,
Rosegal.com Customer Service
A shipment that I received a week ago from Rosegal, was sized much smaller than CDN and US sizing. Upon stating my disappointment, I immediately received notification from the support team with apologies and support with the situation. The matter was resolved without question. The clothing I received was as good as any clothing I would buy in our stores.
My thanks to Rosegal and your assistance in this matter.
Never arriwe the package and after a negative review they give my money back
I ordered a dress from rosegal. They ship out the package on 8 of march and arriwe to somewhere on 16 of March, and then nothing happened I dont get the package. I paid for inssurance but at first they do nt want to give a refund, they want that I wait for months, than I wrote a negative review here and ti sitejubber, and they give full refund. The package is lost for sure.
Rosegal 回复2016-06-07
Dear victoria ,
Thank your for your message.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have opened a ticket about this issue and replied to you personally. Can you check this and tell us your decision?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
Agree with most other reviewers the sizes are way too small and the quality is very really poor. I consider myself to be slim and athletic and used their sizing chart on their website to make sure i ordered the correct size however the items were very small and the material was very thin and light. The quality is also pretty poor. Don't expect to get what is in the picture, what you will receive is something that resembles what is in the picture but cheaper and shoddier looking. Overall i am extremely disappointed their website also sucks, its almost impossible to submit a ticket or get a response. Don't even try phoning them. Overall very very bad.
**UPDATE - Rosegal have since refunded my money and to be honest have dealt with the issue as best they could.
I normally don't click on ads that appear on Facebook but I saw a blouse that I really liked so took a chance. I researched this company and the negative reviews had me worried, would I ever see this blouse? After I placed my order I was inundated with 12 identical emails (not counting the many I deleted): "[Rosegal] Thank you very much: we have received payment for your order" . This made me nervous, it seemed too much like spam. It took 23 days from placing the order for the blouse to arrive which I think is pretty good considering it shipped all the way from China. Now about the blouse; it's not as pretty as it's picture but I think after I wash the sizing out of the fabric it should drape nicely. It doesn't have a fiber content label in it but that info is on the shipping label so don't toss your packaging until you read it. It is made of nice fabric, and is sewn nicely too. As for the size issue, be sure to check the sizing chart! I normally take an XL in American clothing, I ordered a 4X and it fits perfectly. Since this blouse is cotton/rayon it will be gently hand washed.
I had three months tomrecieve my items, even though the following day of my purchsse they were shipped out. I don't know who's fault is, but something to consider if you buy season items. I bought two crossbody bags from them and I'm quite satisfied with the products quality. The support service answered my complaints immediately. Could buy again from them, but only if it's something I can wait for.
$56 worth of accessories. The headband has rhinestones that fell off in the package and need to be superglued back on. One of the pair of sunglasses has a scratch right across the lense. I don't like the watch at all for several reasons. I'm not in love with any of this stuff. The order took 2 weeks so no complaints there. Overall, I would rather pay a little more for accessories local and get better quality.
Rosegal 回复2016-06-07
Dear Sarah ,
Thank you for sharing your feedback. We regret things did not work well for you.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping.
Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered 2 pairs of leggings Early February and it took them over 2 months to arrive! Super slow delivery and not worth the wait. They hardly cover my butt and don't go anywhere near my ankles and I am a petite person! They are also very thin and see through!! The sizing is so far off and I will never order from them again! When trying to report to their customer service the verification code is always rejected! It is very difficult to get through to contact them!
Rosegal 回复2016-06-14
Dear Susan ,
We regret that our service and the items did not meet your expectation.
We offer the detailed measurement chart for each item,therefore customers need to check the size chart before placing orders.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ?
Thank you very much for your kind support and patience.
Yours sincerely,
Rosegal.com Customer Service
Purchased an order 3 weeks ago, still says "processing"
I've ordered from Rosegal before, almost 2 years ago. It was a neon green backless dress, of course the picture on the website was completely different than what I had ordered, not the greatest quality, fabric was very rough, but I still liked the dress, and have been complimented many times about it. I mean one has to be realistic with the prices, that it won't be exactly what they have shown on their website
However. 3 weeks ago, I purchased an order for 2 items. On their website it still says processing. I've tried to complain to their support centre, but everytime I type in their code, I get a "verification error incorrect". And silly me, I tried to "call them" but let's be honest, a place like this won't have a number. So I'm not sure what to do now.
Rosegal, I better get a response as to why my order which was suppose to be shipped out 3 weeks ago has not!
I will be waiting for a response!
Rosegal 回复2016-06-07
Dear Ola,
Thank you for your important feedback.
Please understand after we receive your order,normally it will take us some time to prepare the items.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Hi,
I ordered a floral romper two weeks ago and I haven't gotten a confirmation email back yet. The money for it has already been taken out of my paypal. I've tried calling both numbers on the website and all it says is 'the customer you are trying to reach is unavailable'. I'm frustrated because I need this romper ASAP. Why would I have no received a confirmation email that it's been sent?
Rosegal 回复2016-06-07
Dear Cydney,
Thank you for taking your time to write your review.
Please understand after we receive your order,normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I have been trying to cancel an order (that was unauthorized). It has not been shipped, yet it is soooooo frustrating because it is impossible to reach anyone or to submit a request as it keeps saying invalid code or that a field isn't filled in but you can't actually fill in the field. This company is definitely a scam and do not order anything from them.
I am updating this review, because in response to this review Rosegal offered me a refund on the unshipped items, as I tried to cancel it immediately but could not contact them. I have not received the shipped items yet, but they also offered me a refund for those items too. I am happy that they resolved the issue.
Experience some initial problems but managed to settle them in the end.
Had a nightmare experience spending over £85 goods arrived late after paying extra for expedited shipping. Quality was dismal, colour of clothes were different (ordered a navy coat a bright royal blue felt thing arrived), the fabrics used were substandard and so was the stitching of the items. One item came ripped. I have struggled and finally been unsuccessful at getting a refund owing to the fact that would need to send them back to china costing over £45 to send back due to the weight of items. Also had to pay an additional £15 charge to accept delivery. Really unhelpful uncompromising staff and policies. There no contact number. Even paypal failed me here.
Since writing this initial review, I did get a response from rosegal where my case was assessed again. To be fair they have always been polite enough. I still made a huge loss but at least managed to settle to recoup £38. At this point I had long given up so I was happy to settle and close this chapter. I received my refund which is half the value of 'returnable' goods.
The 3rd item never arrived and customer service never responded to my inquiries.
Missing item - Chic Women's Cut Out Lace Halter One Piece Swimwear Size:S, Color:WHITE.
Rosegal 回复2016-06-14
Dear Helene,
We regret the inconvenience that your experience has caused you.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I ordered 6 items from here and took notice of peoples review about sizing and pleased I did, they are made to fit very slim people. Anyhow I am pretty happy with some of the items, one is cheap looking and I shall only wear going to the beach. However there was a delay in my last 2 items and I have been chasing and chasing, being told to give it time because of shipment , bad weather and other silly reasons for them not to either refund/credit or resend me the goods I ordered these items on the 7 Jan, the first bundle was left on my doorstep but the last 2 items have not turned up they insist I now go and speak to the post office which I have done only to be told what I already knew, unless they have requested it to be signed for it is impossible to track. I won't be buying from them again, despite having some nice looking and affordable items.
Rosegal 回复2016-06-07
Dear lisa,
Thank you for notifying us of your complaint.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
I have followed up your case and our team will solve it for you.Could you please provide us your complete order number or tracking number for us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
UPDATED: Wrong Color, Took Too Long, And Looked Like A Wrinkled Curtain Right Out Of The Bag
Although they asked that I remove this review in return for refunding me the money without the need to return the hideous item I got, I don't think that would be honest. So, instead, I'm making a note that I was graciously refunded the money for all of my trouble and didn't have to return the item. I hope that suffices.
As the title of my review suggests, I am not a happy camper. I've had way too many disappointments from this company, and this is my very last one. From jewelry and clothing that take months to reach my doorstep after placing my order, if it comes at all, to none of it actually representing what it looks like in the pictures or descriptions, this company doesn't know when to stop pissing off it's customers. This latest order was not only a different color than what I ordered, it was smaller than anticipated from the picture, and it took forever to get shipped.
I get that the prices are affordable, but what's the point of ordering a $5 item, if it never reaches your door? Or if it does, turns out being completely different and lower quality than what you had hoped for?
Next RoseGal email I get, I'm hitting that 'Unsubscribe' button.
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