At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
Cute but know shipping is slow and stuff runs small
I ordered 4 shirts. Knowing this ships from China I ordered a size up. 3 of them fit PERFECTLY, the 4th said it was the same size but was obviously 2-3 sizes too small. All in all. Not a bad purchase, will consider buying again.
Rosegal 回复2016-11-25
Dear Mariah,
Thank you for your review.
We are pleased to hear that you were happy with your items.
Please note that we offer detailed sizing charts on each product page, and that sizing my vary from item to item so please check the size charts carefully before ordering.
Our team has reviewed your issue and offered you a solution in the ticket. Would you please login to your account and reply to us there.
Thank you again for your support,
Rosegal Customer Service
I ordered 2 items on October 5 2016, today is November 12, 2016 and i still have not received my items. It tells me that it was delivered but I honestly never got them. Advice: save your money and your time or if you really want to buy something go to certified stores like aeropostal or hollister or buy on ebay or amazon. I am really unpleased with this service.
Rosegal 回复2016-11-14
"Dear Jose ,
I am sorry to hear you haven't received your items yet.
However according to the shipping website, the item has been delivered to you on Oct 21, 2016. We did ship the package to the correct address and either someone took it or it has been lost locally.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team"
I ordered for the first time on 10/21/16 and I've tried emailing and calling... the email said failed and the number is out of service... I'm frustrated because I have not received a tracking number at ALL !! They charged my credit card for the amount and I also purchased the insurance they offer and expedited shipping! Yet no way to track my package I really wanted to have a good experience but now I'm probably going to have to contact my credit card company and ask for a charge back this is fraudulent and you can't contact the merchant directly!!!
Edit: when I log into the website it says my order was "dispatched" yet still no tracking number just the order number
Edit as of 11/9/16 **
After my initial post here on trust pilot a day or so later I received a email from the customer service rep of rosegal (email) in the email I was informed that a item on my order was no longer available and that's why my order was held up and I paid for the expedited shipping and insurance (even tho on the website it said my order was "dispatched" meaning in route to me) I had waited the whole time for a order that was never coming to me from the start I never received a email informing me of anything wrong with my order nothing. The email also asked if I wanted the order still or a refund and offered me a discount code as I guess a way to pacify me (which did NOT WORK) at that point I had lost all faith in this company! I replied I wanted a refund and thanks for the fast replies. I received a email reply shortly after and was informed my refund was sent and then the customer Rep asked if I'd change my rating here on trust pilot.. I declined I would not even phathom the thought until my money was returned to me in a timely fashion.I feel this company is very dysfunctional and could have potential but at this point I have no trust or faith in them they should let there customers know of any issues in a timely manner not 14+ days later I appreciate that I received my refund fast so that is why I'm giving 3 stars but I wouldnt at this time with a clear conscience recommend this company to anyone. I also advised my credit card company of this so they can be aware if any weird charges are made via my card. I really wanted to Love this company I really wanted my items but not with all this drama it's a shame. The only positive thing I can say is the customer Rep was very good and the information she gave was accurate (refund). I gave 3 stars one for getting my refund and two for the customer service Rep.
These people are incredible! They set up their site in english, obviously geared to Europe and the US, but neglect to clearly state their particular sizing tables! HOW IN THE HELL AM I SUPPOSED TO KNOW ABOUT THE ALTERNATE SIZING!? I ONLY FOUND OUT BECAUSE OF THIS REVIEW SITE! I ordered a medium faux leather jacket that wasn't cheap and apparently should be an XXL! I ordered a Medium! No way it'll fit! Same goes for the tshirt I ordered! My jeans?! I don't even know by what sizing they'd go, but I'd be surprised if it or ANYTHING from my order arrived right! This is aggravating! What the hell kind of company are they running when undoubtedly most of their products they send are the WRONG SIZES!? I'd better get my order fixed, or my money back... Oh, and there's a button to "open a ticket" in customer service... IT DOESN'T EVEN DO ANYTHING! IT'S A FREAKING JPEG! FOR CHRIST'S SAKE! Jeez!
UPDATE
I got a deposit today on PayPal not knowing what it pertained to. Spent better part of the day checking my purchases for the prior week/month. Wasn't until now that i realized that the sum was exactly the amount of my rosegal purchase! Wow! I am amazed! Some of the clothing had arrived; small, as i expected, but, damn, i feel kinda bad for raising a stink in the first place. This is the definition of good service in the face of beligerance. My own beligerant face. So, at the risk of sounding redundant... in my face. Thanks, rosegal customer service!
Rosegal 回复2016-10-24
Dear Alberto,
I want to extend my sincere apologies for the problems you have experienced.
Please kindly note that we have a conversion size chart dispalyed under the item and you can compare yourself to choose the correct size. Rosegal offers a 30 day warranty to return the products for a refund or exchange. Please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have checked that you alreay opened a ticket on our website No.**1604. We have opened another ticket and replied to you personally about this problem. Can you check this and tell us your decision?
Thank you very much for your understanding.
Yours sincerely,
Rosegal Customer Service
They took care of me I may continue to do business sizes run small
Rosegal 回复2016-10-17
Dear Diane,
We are extremely sorry for the disappointment.
Please check our warranty terms and policy about size here: http://www.rosegal.com/warranty-return/.
We offer the detailed measurement chart for each item , so please check the size chart carefully. About this issue ,We have opened a ticket and replied to you personally.
Can you check this and tell us your decision?
If any question, please email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal Customer Service
Rosegal should change where they put the sizing chart
I ordered from Rosegal today and than read reviews on here , i did not know about the different size chart i ordered a medium but the chart said it would be an extra small, i just want to change the size of my order to my right size (US medium) !!!
Rosegal 回复2016-10-05
Dear Quanta,
We're extremely grateful for your constructive feedback.
First, I want to start by saying how sorry we are about size issue.
We have size chart on our product page here http://www.rosegal.com/mens-hoodies-sweatshirts/multicolor-paint-dripping-long-sleeve-722494.html
We kindly suggest you to check it before purchasing the item.
For your issue, we have sent email to you. Please kindly log in your account and check it in "My tickets".
Please contact us on our support center here http://www.rosegal.com/contact-us/
Thank you for your cooperation.
Yours,
Rosegal.com
Need to change address for my order, forgot house number in address
I forgot to provide the house number for my order. I only put the street. I updated my address boom on rose gal but it didnt chnage in the order.
Rosegal 回复2016-10-04
Dear Harrison,
Thank you for your message.
We are sorry to hear that you forgot to fill the house number for your order.
We have shipped your order on Oct.3rd. You contact us on Oct.4th. Therefore, we can not edit your order details any more.
Please kindly note that it is customer response to put the completed address for the order.
For your shipping details, we have emailed you and offer you solution via ticket.
Please kindly check it in your account and contact us back there.
Thank you for your cooperation.
Yours,
Rosegal.com
Bought a couple of t-shirts spontaneously, then decided to read the reviews. I was pretty worried, but everything turned out great and I really like the t-shirts. I'm a UK small but a Large in their sizes - can't really blame the company for that, and they have a pretty clear size guide that helped me pick the right size. They arrived on time as well - just under 2 weeks which is fair enough for a product from China!
The express delivery shipping option was on sale and I was pretty surprised how cheap and how quickly everything arrived. At first I was skeptical about this website because of all the negative reviews but my item showed up exactly as advertised, arriving in less than 10 day
“Meh..” - It takes forever to deliver the package . Almost a month ago, I ordered two dresses
for the wedding, and now I do not have nothing to wear or my money. Customer service responds to the messages , but do not have
official information on the packaging . When you enter the tracking number of the package , it shows the same status for over a 10 days ..when i order from ebay it takes maybe 15 days a max for delivery. So i do not know where is the problem.
Rosegal 回复2016-08-26
Dear Desa ,
Thank you for notifying us of your complaint.
The order was delayed due to the shipping company's issue.
Your case has been taken cared of by our support team. Could you please refer to your ticket?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal Customer Service
I paid for 5-7 business days. They said it was shipped out July 26th and July 31st. So where is my package?? I don't want no stupid explanation like we sent you a ticket mind replying. Give me my package. I've seen too many reviews that say they haven't received theirs. So either send me my package VERY SOON, or give me my money back. Thanks.
Rosegal 回复2016-08-08
Dear Daija,
Thank you for notifying us of your complaint.
I have checked your order. You choose flat rate shipping when you check out.
For flat rate shipping, the shipping time will be around 10-25 business days after dispatch if there are no delays.
Your order has been shipping out in two packages on July 26 and July 29.
For more details,we have sent you an email with our solution, would you please check and reply it?
Thank you very much for your understanding.
Yours sincerely,
Rosegal Customer Service
I ordered two swim suits and a watch in this order. I must say I LOVED the watch. It was beautiful. I wear it everyday and have been since I received it. It hasn't turned colors or left any marks. The swimsuits were cute in the pictures and looked just the same when I got them. I didn't like how they looked on me, just like some store ones, but I gave to a friend and she loved them!! I will definitely be ordering again.
Thanks!
I ordered a bathing suit over a week ago and even paid to have it shipped quicker than 7-25 business days so I can have it when I go in vacation next week. I have received no updates except for it was en route to DHL on 7/14/16. I spoke with them and they have not received anything. I tried calling customer support and all I get it is a recording saying they are unavailable and memory is full. No a very good first experience!
Rosegal 回复2016-07-22
Dear Amy,
We apologize for the inconvenience we may have caused you.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal Customer Service
I bought two items which arrived quickly with no problems but once I tried them on they weren't right for me. The customer service for returns was excellent and very fast. Very pleased with the customer service, thanks.
I ordered a bathing suit and paid for faster shipping so it can be here by today. Although it say that it has been shipped out, I never recieved a tracking number or any kind of info as to the estimated delivery date and haven't recieved any package yet. Tryed calling company no answer or call back from vm I left.
Rosegal 回复2016-07-04
Dear Teasha,
Thank you your feedback .
Please kindly note that we shipped the order on 2016.6.18 and it usually takes 7-10 business days to arrive. I have followed up your case and our team has sent you the tracking number and tracking information in the ticket.
Can you please send us your reply ?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I love Rosegal, they have quality and unique merchandise and also the sizes square measure true, great services, highly advocate you to order. I placed my order on 26.3.2016 and I received it three weeks later. I am very happy with their services.
Re My Earlier Review "I only received half of my order"
A few days after I posted my review I was contacted by Rosegal. The issue I had has been resolved. To give credit where credit is due Rosegal were very obliging with the resolution. It is just unfortunate that I had to post the review before anything was done about my order. However considering the outcome I will give them another chance and order from them again.
I bought 2 womans blouses - both to small. One of the blouses was for my mothers birthday, she normally wear size M/L and I bought size XL. But it was much to small. I don't think a size small will fit into this LOOSE-FITTING WOMEN'S BLOUSE in sixe XL. so it's very much wrong to call the blouse LOOSE-FITTING.
I don't think I will buy form RoseGal again.
6 days after the above text Rosegal returned the money for both blouses, This is very good service. Thank you
Roseglam Beauty
Modlily
ZAFUL
Halara
BloomChic
Parallels
LightInTheBox
Luveon