At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
Ordered 2 jackets and both came with size stamps correct but both jackets are alot smaller than declared' One was ordered as XXL and one as L. The XXL fits my friends child who attends elementary school and the second one is like small girls S. How are you not closed yet? I will ask for refund since I am VERY DISAPPOINTED with my buying experience. Worst one so far. Never had problems with sizes on eBay or Amazon. Here? There is no way you can order the right clothing for you since there is no way to tell if it will fit or not.
Edit: Received a refund in few days. Might be only my bad experience but I still recommend to check their size charts and don't expect your clothes to fit you. But if you fill a RMA request they will probably refund your money.
Rosegal 回复2017-02-07
Dear customer,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I ordered a jacket from the Rosegal website in November. I contacted customer support to make them aware that 2 weeks later the order had still not been processed. I was fobbed off with some story about the item being a "hot-sale" item and was told to be patient. So patient I was. Then when the item had still not shipped within the timeframe I was given I got in contact with support again. I was fobbed off again and told to be patient. When the item had not arrived after almost 2 months of waiting I once again got in contact where once again I was fobbed off, and told to be patient. When my item eventually did arrive, after 2 months of waiting, it was 3 sizes too small and looked completely different to the images on the website!
Rosegal 回复2017-02-07
Dear Padraig ,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
We offer many different shipping methods with varying shipping times and do our best to meet the customers shipping needs. Please note that Rosegal does provide a size chart on all our item pages. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have contacted you via our Support Center. Please reply to us there.
Rosegal Customer Service Team
Sizing is not accurate according to US sizes. An XL fits more like a medium! Rosegal requires customer to pay for original free shipping and the cost to return it. Total rip off!
Rosegal 回复2017-01-22
Dear Becky,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Best regards,
Rosegal Customer Service Team
I actually received it in about six weeks. It was way too small even though I ordered it two sizes bigger than I normally wear. The material quality is nice. I sew, so I will be able to alter it to wear. Probably won't order anything from them again, though.
Rosegal 回复2017-01-11
Dear Terre,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Best regards,
Rosegal Customer Service Team
I have ordered fra Rosegal once with good experience.
The item was delivered very fast and is in excellent condition. The sizes are a bit small so I would recommend to buy at least one size larger than you usually wear. The shirt I bought looks exactly as pictured on the website. I would buy again.
Rosegal took my problem serious and they had quick response.
Thanks for the help, customer support of Rosegal
Rosegal 回复2017-01-04
Dear Nick,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Best regards,
Rosegal Customer Service Team
When I saw free shipping and the rates in general, I was tempted to order a coat. After ordering, I looked up some reviews and got $#*! scared because the reviews were horrible and I was convinced that I had lost all my money.
Yes, the product came almost a month and a half after I had ordered it, even though I had asked for priority delivery. But it reached in good condition, the fitting was perfect. I am super happy with the product for the price I paid.
I would recommend it to anyone who doesn't mind waiting.
PS: I wrote to the customer care in between and they got back to me in 24 hours. No complaints about the service. :)
On Nov 27th I ordered a Christmas T-Shirt which finally came on Dec 27th. Be prepared for shipping to take a while as it is coming from China. I ordered an XL, but the shirt that came is more like a Medium. Way too small for me to wear. Keep that in mind when ordering and check their sizing chart carefully. I had VERY good customer service when contacting the company about the sizing. They did resolve my issue. :-)
Rosegal 回复2017-01-02
Dear Brad,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We kindly ask that customers wait patiently for their orders.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Best regards,
Rosegal Customer Service Team
Poor experience that was corrected by customer service
I ordered my merchandise from Rosegal on December 11th with expedited shipping. The website stated that I would have my items by Christmas if I paid the additional $9-$10 for expedited shipping. I had no problem doing this as it was getting very close to Christmas and these items are coming from China. I have looked at the shipping website they provide using my tracking number and the status has been the same for several days saying it is being reviewed by customs and in transit to HSV airport. That means the item is not even in the US yet. Clearly I will not have the items by Christmas as it is 12/23 today. I have created a support case using Rosegal online support and created a case through PayPal asking for a full refund.
UPDATE: Rosegal refunded all of my money and allowed me to keep my merchandise as a gift. I finally received the package today on 1/3. I am pleased with their response to my issue.
Rosegal 回复2016-12-24
Dear Brianna,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you,
Rosegal Customer Service Team
Unacceptable, zero customer service the #1-888 is not even a working number.
This was a Holiday gift, thanks a lot Rose gal .
No tracking info is accurate. We'll be writing to the BBB.
sls
Rosegal 回复2016-12-23
Dear Sullivan,
We are sorry to hear this inconvenience.
Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Best regards,
Rosegal Customer Service Team
Shipping turnaround times and customer satisfaction update.
New Review:
While I am still very disappointed and dissatisfied with the shipping timeframes (ordered on 12/3, still not in receipt of the product), I will correct myself by saying that I have changed my stance on Rosegal's customer service/satisfaction. I am very satisfied with the level of customer service that I recently received. Rosegal provided me with a full refund due to the problem listed above and also told me to keep the product as a gift when received. Thank you Rosegal for taking such quick action and trying to rectify the problem.
Original Review:
I would review the actual product but I have never received anything yet. The tracking number provided just says the order was processed. Order placed on 12/2/16, shipped notification 12/16. Looks like nothing has been done/mailed since then. I paid for expedited shipping to ensure I would get it for Christmas, chances look to be slim to none on that. The customer service phone number is a number that is not working. Another fly by night, POS company. Rosegal should be ashamed. Hope everyone that owns and works for the company goes bankrupt and has explosive diarrhea. Merry Christmas you POS's.
Rosegal 回复2016-12-22
Dear Nicholas,
We are sorry to hear that you are having issues with regards to your order.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
Due to the peak season, the shipper will take some time to update the shipping status online once the package is shipped out.
Christmas is approaching, and there is a high demand on our website and our phone lines. Our phones can get very busy, but we at Rosegal can be contacted by our Support Center and Live Chat, 24 hours a day.
We kindly suggest you contact us via our support center here: http://www.rosegal.com/contact-us/ or alternatively send an email to our support email address at [email protected].
Regarding your issue, we have sent a personal message to you via ticket.
Please kindly login to your account and check it.
We are awaiting your reply.
Rosegal Customer Service Team
2 stars because products quality are -okay- and looks good BUT...
To simplify, I will only copy/paste my ticket here.
Montreal, Canada
First, size are wrong, Received items are at least one inch under your size chart (I took the measure upon reception and they are respectively 1.2 ; 1.15 and 1.1 inches shorter on the shoulder) and item received (3 items) are all not wearable for me.
The rest of the order will most probably be the same and be too short.
As it has not been shipped yet, please don't sent it and refund me for that.
I expect the processing of this request to be fast and cordial.
Also DHL overcharge a lot on duty. 16$ on duty and 16$ for them. With considerations of the total partial shipped order was under 50$.... That is killing it.
Very unhappy customer,
...
Rosegal 回复2016-12-19
Dear Ben,
We are so sorry to hear that you have been experiencing sizing issues.
We provide a clear size chart on our product page. We kindly ask customer to check it when ordering.
Please note that we at Rosegal are not responsible for any tax imposed on goods by the destination country. Please kindly refer to our policy here: http://www.rosegal.com/tax/.
We have sent a message to you regarding your issue with solution. Please kindly log in your account and reply to us.
Thank you,
Rosegal Customer Service Team
The coat was great but, I ordered a 4 XL because I have experienced before these sites size issues. I wear a XL normally. The 4 XL still was too small. My daughter wears a size 6-8 and medium clothes and she could wear it and it fit perfectly fine. Don't trust the sizes. In the United States of America, some sizes might vary but definitely not from a XL to a 4XL and it is truly a size medium. I will not do business anymore with China. This has happened to many times. BUYER BEWARE!
Rosegal 回复2016-12-09
Dear Judy,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
Edit: After my review on this side. I got all my money refunded and get to keep the items. Nice service :).
Ive ordered 4 items, well knowing that i will have to pay taxes/costumes in my own country.. But rosegal shipped it in 3 different packets, so i had to pay "handling" for 3 different packets insteed of only one!! No place on their webside is statet "we sent items seperate" og "click here to send as one package"..
And i have orderet a pair of shoes for an EU size 40. My babysister a size 34 was the PERFECT match for these, they was 15-20 cm SHORTER than my normal shoes, then don't call it EU if it's all asian sizes!
I order alot on the internet.. but this is by far the worst experience ive had for years... ½ of the things doesen't match the look or the size on their webside..
Even my dress was not sewed done, and half of the zipper was showing ABOVE the rest, because it haven't been cut off... So very poor quality!
Rosegal 回复2016-12-08
Dear Rikke,
Thank you for your review and we are sorry for any inconvenience caused.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply.
Rosegal Customer Support Team
They won't give me a refund. It's very hard to communicate with them, as they take too long. In fact, they only responded when I opened a dispute on PayPal. Hopefully, I'll get my money back.
Edit: A Trustpilot review got their attention. They're offering me a refund.
Rosegal 回复2016-12-07
Dear Destiny,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you,
Rosegal Customer Service Team
I was on Facebook where I saw the Rosegal ad. Something had caught my attention for a Christmas gift for my niece, so I went to the website. I purchased the gift and also 2 things for myself. The money was taken from my account immediately, yet there was no tracking information from a delivery service for a few days. It was just before Thanksgiving so I thought maybe it was bc of the holiday. Anyways, I've gotten now like 5 emails with different tracking numbers using different services. I thought that was odd. I contacted customer support though the chat - the answer was not reassuring and then I called the phone number provided. When I called, it said the number no longer is being used and then provided me with a different number. The woman was nice on the other line, however I could barely hear her and I feel like the answer given to me wasn't very reassuring. I then read other people's reviews and now here I am wondering that I'll be screwed out of $50 bucks.... hopefully, my order will come.
Rosegal 回复2016-12-06
Dear Kaleigh,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
My first time I have placed an order on rosegal that's about two weeks now and I was giving tracking number but up to now, my tracking number is not updated on the courier website to track my package. I submitted ticket to them twice but they keeping telling me that the items will still ship since it takes
7 to 15 days. Now I don't even know where my package has reached.
Can you please tell me something so that I can take any action whether to ask for refund or something.......?
Thanks for attending to my problem.. I really appraciate that.. Now my tracking number is updated...4 stars is enough for now...
Rosegal 回复2016-11-28
Dear James ,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://webtrack.dhlglobalmail.com/.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
Well as everyone else I orderd 3 items from this company. The delivery progress was wierd and I had to wait until everything was updated.... What was almost a week. My package come fast after that.
So on to the point why I give only 3 stars.
As I said I orderd 3 items (a necklace, dress, stocking). For some reason they send it out in 2 different delivery's. First the necklace and the dress then the rest.
As you can tell I didn't read the reviews and when I did I was worried that my items will be missing. But for luck everything arrive in time. Good right? Well not really... Sadly my dress is more like a shirt even when I orderd XL (Note that im a 6.1foot/186cm tall girl, I need larger sizes in dresses.) I also checked the size guide and I needed XL or XXL. Also the material was uncomfortable. But everything else was fine.
My stocking is really comfortable and cute looking and my necklace fits well around my neck.
For first time experience it wasn't that bad, I have friends who I can give a way the dress. But to order again.... Well maybe just accessories only.
Rosegal 回复2016-11-28
Dear Anna ,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability.
Please note we provide a size chart on all our item pages and all of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
I ordered from Rosegal not having reviewed the company first - I would have certainly not ordered having read the reviews of the company.
However, all I can say is that although delivery was a bit slow (about 3 weeks) the items I ordered (2 dresses for my girlfriend) arrived ok and were pretty much exactly as described. Quality seemed ok and they fit her just fine.
I didn't have to send anything back, or deal with customer support so I guess that may have been a problem judging from other's experiences here.
However, I simply have no cause for complaint. The whole experience was perfectly fine. I guess I am one of the lucky ones!
I would like to advise how very disappointed I am with the clothing I have received.
One shirt is supposed to be a Womens Size Large - it is very small.
And the other shirt looks nothing like the photo - and is terrible quality, mis-shaped, and also very small for a Womens Large.
And I still have 1 item to be shipped.
Please know I will not be recommending Rosegal to anyone.
Obviously - I have read your returns policy - and because the products I purchased were 'discounted' I am not eligible to return the goods for a refund.
Shame on you Rosegal.
Rosegal 回复2016-11-23
Dear Natasha ,
We are so sorry about the quality and size issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing. All of our Rosegal clothing items must meet our strict quality checks before shipping.
About the item you have not received, you can check the tracking information here:http://www.17track.net/en/.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
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