At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
I have ordered a dress for homecoming and it still hasn't even shipped out and I need it in like two weeks and I will be very upset if I don't get it in time .
Rosegal 回复2017-09-18
Dear destiny,
Thank you for your comment.
Rosegal clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
Very dissatisfied haven't received package yet been over a week, I ordered the dresses for a wedding I'm going to tomorrow and now I have to go and spend more money on another one. Was never informed they were coming from China. Clothing looks beautiful on web site but to much delay and processing for less then 40.00.
Rosegal 回复2017-09-18
Dear Laura ,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
Could you please tell us your order number ? We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
Good product selection - something for everyone. Very good description of items - both written and illustrated. Free shipping is a good feature. Customer support is prompt and helpful. Very happy with my experience with Rose Gal!
UPDATE: I am hereby updating my originally negative review because while there were issues, once Rosegal was aware of the actual issues, they clarified everything and promptly refunded my payment, no questions asked. The communication from Fay in particular was to the point and professional. And while the one dress I did receive was much too small, the quality is fine. So I would advise to be clear in your communication with Rosegal & keep their size chart in mind, they DO have nice things on offer for comparatively little cost. Anyway, I felt it was only fair to update my review after this resolution.
Rosegal 回复2017-09-20
Dear Triss ,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
Customer service horrible to return any merchandise is impossible
the clothes are too small even if you buy it two size over what you wear. Some of the material are of poor quality. don't get me wrong they have nice things. but BUYER BEWARE.
Rosegal 回复2017-09-01
Dear Isabel ,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers.
Can you tell us your order number?
If any question, please email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
Many thanks,
Rosegal Customer Service Team
Refunds received for the good that I felt was not acceptable. At the end I got satisfaction. Thanks.
Not very fast at responding to your request. You have to order 2 size bigger. The clothes look much better on the internet then what you are receiving.
They have my email wrong and I am trying to change it but cannot with their site. I sent e mail previously about an ETA. The first shipment they were fast to answer but I have a back order and cannot get an ETA after 4 requests.
The scrafs are not the quality showned on their site.
I received some article that was OK but the balance, not satisfy and do not know about the back order.
As for delivery it was not that bad being oversea but check custom fees.
I CANNOT REPLY VIA THE WEBSITE BECAUSE THEY HAVE WRONG ADDRESS THEN END FINISH BY COM NOT CON LIKE YOU HAVE IN YOUR WEBSITE AND I CANNOT CHANGE IT. 2017/09/03
REFUNDS FOR MY SCARF IN MY ROSEGAL ACCOUNT. STILL WAITING FOR THE LAST ITEMS TO ARRIVE.
Back order received. Excellent quality.
WARNING: MAKE SURE ABOUT YOUR SIZE. YOU HAVE TO ORDRR 2 SIZES BIGGER AND YOU ARE SAFE. ALSO MAKE SURE YOU CHECK WHAT IS THE FABRIC MADE OF.
Over all I got satisfaction and I would re-order from them.
Rosegal 回复2017-09-01
Dear Diane ,
Thank you for your comment.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We at Rosegal try our best to give accurate product information on every item page.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
Had no trouble ordering from here, I would recommend paying for insurance & a tracking number which are €1.50 - €2.00 each so you can be guaranteed it'll reach you. I also used PayPal as the cover buyer protection. Anyways item took 2 weeks to deliver and I'm extremely happy with my purchase. Would buy from again
I received one of the items I ordered and loved it, but I haven't received the other item I ordered. I tried to email the company but have gotten a response. Thanks.
Rosegal 回复2017-07-31
Dear Sheena ,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
Due to stock issues, we have split your order into 2 packages.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
I just received the order and I am missing 1 shirt order number 215447710. The men shirts do not match your sizes. While I had measured the sizes. I want this to return the items and would like my money back. Can you tell me to which address I need to send it back. And how do i get mine money back
Rosegal 回复2017-07-24
Dear anenfrank,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
Still have not received my order, which is coming from China, and no one from Rosegal has responded to date. Guess who doesn't trust this company??
Rosegal 回复2017-07-19
Dear Karen,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
I just received my order and I am very satisfied of my beautiful blouse with birds and my soft cardigan all the right size.
Rosegal 回复2017-07-05
Dear Elizabeth ,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
i ordered a couple of swim suits from rosegal around a week ago. I payed for fast shipping. i hope it comes in time for 4th of july. i'm not sure it will after reading all of the terrible reviews on the shipping
Rosegal 回复2017-07-03
Dear kaity,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
If any question, please email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
Rosegal Customer Service Team
Recently I ordered 3 items off of rosegal. As already known the shipping would be slower than normal although when 2 of my items arrived the third did not. I would have thought they would arrive together as I purchased them all together and not separately. Just wondering when and if the third will come soon and separate?
Rosegal 回复2017-07-03
Dear Alice ,
Thank you for taking the time to write a review.
Due to stock issues, we have split your order into 2 packages.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
Just ordered. :) fingers crossed!
South Africa is really far, I hope it comes before July is over!
Rosegal 回复2017-06-30
Dear Milo,
Thank you for your comment.
Rosegal offers many shipping methods and we always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.Rosegal.com/shipping/.
If any question, please email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
Many thanks,
Rosegal Customer Service Team
I think that remembering a couple of things before ordering from Rosegal - or any other China-based shop for that matter - might be helpful.
1. Yes, you have to pay the returns for yourself, if not stated otherwise (I can't recall any China-based shop that wouldn't charge for returns). According to my experience this is usually stated somewhere on the site, so it shouldn't come as a big surprise.
2. If Jesus himself comes to you and tells you that your order can be at your doorstep, all the way from China to, for example, US, in three days if you just pay a little extra... no. Just no. It can't be and it won't be. My advice: DON'T pay for expedited shipping, because no matter what you pay, your order still won't be there in three days. In my experience, it will be closer to three months. If you need something in a hurry, forget the Internet and go to your local shop.
3. Quality can be and is varying. You don't always get what you see in the pictures (sometimes you do!), and that sucks, but that's just the way it is. I don't expect super high quality from a $4 shirt or a $10 dress (and neither should you), but I buy them because I'm a poor student, and I've never received anything downright unwearable - but then, my standards ARE pretty low. All in all, buying big, important garments like prom dresses from sites like these is, in my opinion, never a good idea.
I've kept these in mind and I've never had any issues with China shops whatsoever. I like Rosegal especially because of the free shipping and the plus size collection. Just be patient and keep your expectations low, that's the way to go. :D
Rosegal 回复2017-06-29
Dear Noora,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
In order to ensure your items are delivered in an appropriate amount of time I suggest that you select only items that are available for expedited shipping. Also it is worth it to pay the extra for shipping.
Any time I have requested a refund from the company for products not received I was refunded immediately.
Response to any concerns is received in a timely manner.
Products are fairly good in quality. Sizing between different products can be a bit tricky. I would suggest ordering a size or two larger than normal.
Rosegal 回复2017-06-21
Dear Tamara,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
My order has been stuck in "transfer of customs" according to the tracking website -- since April 19th. I have emailed the shipping company twice and received no response. I have opened several tickets with Rosegal and they never explain what "transfer of customs" means or why it's taking so long. It has been nearly TWO MONTHS since I placed my order. Apparently I have to wait til 6/7 for the "deadline," well, they told me 10 - 25 business days for delivery, so what is this "deadline"? Ridiculous! Even IF I get my order and IF I am satisfied, I will never order from them again!
UPDATE: In the interest of fairness, I want to add that once 6/7 came and went with still no package, they refunded my money, and said that if the package ever did come, I could keep it. I appreciate that so I have upgraded to two stars. Still would rather have gotten my order.
Rosegal 回复2017-06-01
Dear Marcella,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking
Number available. However, please rest assured that the estimated delivery time for your package is still valid.
In the meantime if you have any more questions, please feel free to contact us via a ticket.
Best regards,
Rosegal Customer Service Team
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